evolution of postal courier
TRANSCRIPT
DR. ENOCK KINARA POSTAL CORPORATION OF KENYA
EVOLUTION OF THE POSTAL
COURIER SECTOR
ISO 9001:2008 QMS certified
Established 1998 by an Act of Parliament. Operates over 625 branch offices in all rural
/ urban centers in the 47 counties.
PCK Operates under the UN 1948 mandate of Universal
Service Obligation (USO). Its among the 191 UPU member
countries. Fully owned by GOK
ISO 9001:2008 QMS certified
Overview of PCK
.
Courier & Parcel
Mail & Distributions
Payments & Agency Services
key business units
Collect and make payments of about USD 10million in a month on behalf of our clients
Amongst our partners are Banks, DTMs, GOK, Payrolls, utility companies amongst others
HISTORY OF POSTAL COURIER
Postal courier services date as back as the biblical times:
HISTORY IN PICTORIAL
A letter Box used by the
East African Posts &
Telecommunications
Sorting
Boxes
The East African
Posts &
Telecommunications
Issued Log Book
The Morse Codes
Letter
Boxes
NATURE OF POSTAL SERVICES 20 YEARS AGO
• Part of Government services to the public
• Operating as public monopolies, and hence part of government bureaucracy
• Non-existent legal and regulatory framework
• Part of telecommunication administrations (KPTC)
• Channels of communication for public administration
• Limited or non-existent harmonized policies and regulations at sub-regional, regional and international level
Ins
titu
tio
na
l
• Sole community information and communication centers (telegrams, letters and notice boards)
• Limited range of products and services
• No clearly defined universal service obligations (USO)
• Business divisions aligned to public administrative units
• In-ward looking & bureaucratic (as opposed to market-driven)
• One-stop shop outfits (post, telephone, telegraph)
• Manual operations - slow and inefficient
Bu
sin
ess O
pera
tio
ns
• Telegraphs (Morse codes, teleprinters)
• Analogue telephony
• Fax
• Manual operations
• The main tools of the postman: date stamp, Letter boxes, wooden counters, street posting boxes, wooden sorting frames and mailbags
Tec
hn
olo
gic
al
• Letters / Post cards
• Parcels
• Telegrams
• Letter box rentals
• Sale of stamps (postage and revenue)
• Sale of philatelic items
• Stamp club services
• Government revenue collection centers/Utility payments, especially for telephone services and revenue stamp sales
Pro
du
cts
Business Operations
•Creation of market-driven, customer-centric entities
•Better organization of the market in the 3D network (physical, electronic and financial)
•Market segmentation to better meet the needs and requirements of customers
•Diversification and modernization of services, riding on new technological innovations
•Decrease in mail volumes
•Market liberalization and ICTs, have led to more players, more customer choices, intense competition, more opportunities for posts to re-invent themselves
Institutional
•The era of reforms and new technological innovations have brought about wide-ranging changes in the business environment
•3 key actors on the scene: Government(policies and rules), Operators-one DPO, others private(services & viability) Regulators (independent “referee”) Corporatization (Operations vs. Policies & regulations)
•Separation from telecommunications services
•Market oriented management structures
•Harmonization of policies, legal and regulatory frameworks, Better cooperation (global & regional); P
RE
SE
NT
DA
Y
Technologically
• Better cooperation regionally and internationally, particularly within UPU, and continuous adaptation of technological innovations have had a positive impact:
• Increased access
• Improved quality of service
• Enhanced efficiency
• Accelerated modernization
• Increase in range of services and products in the physical, electronic and financial domains
Products
• Diversification of products and services has been phenomenal inthe Postal sector. New range of products and services such as:
• E-services; ranging from money transfers, hybrid mail e-commerce and e-government, to internet Track & Trace and access as well as e-mails
• UPU’s PTC ; Development of products such as IPS, IFS and the UPU mail management system
PR
ES
EN
T D
AY
eCommerce will be THE area for postal growth.
Posts have the ability and the infrastructure to:
• Deliver physically the merchandise end-to-end
• Facilitate Customs processing with appropriate tools for
commercial users and for citizens
• Link postal financial services to shipments
• Address security aspects:
UPU Customs Declaration System’s information
Address validation against standard UPU Address database
Global postal identification (.post ID) – known postal users
even for letter/small packet
Posts are the only organization which can do all that by their own!
FUTURE GROWTH
Opportunities for Postal & Courier sector
Growing consumer preferences for E-commerce
Growth in Financial services
Kenyan New constitution (devolution opportunities)
Diversification in other sectors e.g. passenger transport, Clearing & Forwarding and long-haul cargo delivery solutions
PPPs framework Growing demand for door- to- door services
Emerging ICT based innovations and value adds (PREM, EPCM, SMS alerts, virtual/digital boxes, dot post, Hybrid Mail etc.)
Common Challenges in the Post
• Connectivity & Electrification of Rural post offices – Unreliable power supply
• Poor infrastructure – aging computers, low bandwidth and aging telephony infrastructure
• Unfavorable government red tapes
• E-substitution
• Competition
Summary
The postal sector needs to be understood, not as a static sector, but in
the context of wider markets and the customer needs that it meets.
Historically, the Post has acted as intermediary, providing services in the
areas of document communication, parcels and payments, and using a
variety of physical and electronic networks to achieve these goals. To
attempt to restrict the definition of the postal sector to a static set of
technologies or products is misplaced and does not allow the industry
to develop dynamically. A high-level definition should recognize the
following features:
• The postal network has three dimensions: electronic, physical and
financial.
• The postal market encompasses needs in the areas of messaging,
document communication, payments and physical goods delivery.
• The postal sector refers not only to the designated postal opera- tors,
but also to a variety of companies that work in the market space.
THANK YOU