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1Uniting Annual Report 2016/17

Everything we do, we do with heart.

Annual Report 2016/17

2

Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.

John Wesley


Chairperson’s overview 2

Executive Director’s report 4

Our purpose 6

2016/17 highlights: a snapshot 7

Our people 8

Providing services that count 9

Serving our people at every stage of life 10

Encouraging early learners 12

Building resilient families 18

Disability services 30

Home and community care 38

Independent living 44

Residential and health care 48

Our celebrations 56

Our grants programs 60

Donors and supporters 63

Our research 64

Board members 66

Organisational structure 72

Financial update for the year to 30 June 2017 73

Contents.

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Over the last 18 months the Uniting Board and Executive team have been discerning the future of Uniting’s work in the community. We strive to realise the vision of a world that’s just, connected and inclusive, as outlined in a prophetic statement contained in the Inaugural Assembly of the Uniting Church in Australia 1977 Statement to the Nation.

We have been working on a strategy development process to create what we call our “Future Horizons” strategy. This will be the newly integrated organisation’s first comprehensive strategy articulating the consolidated Uniting vision for social outcomes. It will inform priorities for investment, innovation and action for the years to come.

As part of our discernment, there has been a concerted effort to look outward and listen to the community and wider Church. The Future Horizons strategy will ultimately form part of the overall strategy for the Synod of NSW and ACT. It is anticipated that this strategic plan will inform our priorities, providing a clear framework for the opportunities we will pursue and those we won’t in order to make a positive impact for people and communities with the greatest needs.

Uniting takes seriously its role as part of the Synod to respond to the emerging challenges arising from changing government policy, market competition and community expectations. Leveraging our size, capacity and network has been integral in responding to these challenges. In our Theology of Service1 we identify the relevance of Uniting’s work based on a number of theological texts demonstrated by the actions of each of our people every day, both staff and volunteers, as much as in what we say through our advocacy work.

Chairperson’s overview.

1 The full text of the Theology of Service is available at bit.ly/theology-of-service

Message from the Chairperson


Opportunities for collaboration with other Synods have been pursued. We have recently entered into a Joint Venture with UnitingCare Queensland for a service offering. We are working under a governance framework with agencies of the Synods in Queensland as well as Victoria and Tasmania. We are deliberating planning for any opportunities arising from these collaborative discussions to be available to the wider UnitingCare network. We are contributing to the governance and revised mandate for UnitingCare Australia. Working together will build a coherent and consistently expressed presence which better supports us to deliver our mission.

Over the 2016/17 financial year, the Board completed an external review of its combined skills and effectiveness and reviewed its governance and subcommittee structure. Recommendations from that review have now been implemented.

I acknowledge and thank those members who have recently completed their board terms over this last financial year period. Arthur Psaltis and Oliver Greeves made valuable contributions to the Board and their personal perspectives deepened the discussions and decisions of the Board and positively impacted the service provided by the organisation as a whole. More recently, we have welcomed three new Board members, Liz Nicol, Michael Talbot and Peter Wells, who joined the Board following their appointment at Synod 2017.

On behalf of the Board, I thank the Executive Director, Peter Worland and his Executive Team for their ongoing passion and commitment to their teams and our clients. Together with my fellow Board members, I record our shared commitment to contributing to positive changes in the lives of those we serve and with whom we engage.

Heather Watson Chairperson

I record our shared commitment to contributing to positive changes in the lives of those we serve and with whom we engage.

Message from the Chairperson

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At Uniting, we’re driven wholeheartedly by our purpose. Christ invites us to serve and in response, our 8,575 staff members and 2,340 volunteers work tirelessly to keep those we serve at the centre of all we do. Our structure allows our teams in each of our services to focus on making real impact in the lives of the people we support in NSW and the ACT, while staying true to our values and our foundation.

Uniting has a long and proud history helping the vulnerable in our society, beginning with the Burnside Presbyterian Orphan Homes over 100 years ago, which is why one of the most difficult decisions made this year was to discontinue our residential out-of-home care. We acknowledged it was no longer the best model to meet the complex needs of increasingly disadvantaged young people. We do, however, remain deeply committed to supporting families in need through innovative early intervention and restoration programs.

The impact of the National Disability Insurance Scheme (NDIS) has been significant. We now have 300 Uniting local area coordinators (LACs) working as the first point of contact with customers, supporting them as they navigate the complexities of the new scheme.

We remain committed to addressing issues of homelessness. Uniting was one of five successful service providers to implement the first phase of the NSW Social and Affordable Housing Fund (SAHF). We’ve started providing homes and support under the fund, welcoming our first resident in April 2017.

For the older people we serve, new independent living opportunities were established in various local communities, including in the Nepean Blue Mountains region after the local health district transitioned out of this service. Two Uniting Seniors Gyms were launched at Chatswood and Orange and customers of our Uniting Wontama Orange and Uniting Annesley Haberfield aged care homes benefited from multi-million dollar redevelopments, featuring our customer-focused household model. Our strong relationship with the wider church community also saw the Kingscliff residential aged care and Tweed Coast community care services, formerly operated by the Uniting Church in Queensland’s Blue Care, join the Uniting family.

Executive Director’s report.

Executive Director’s report


In December 2016, we initiated the Future Horizons program to set our strategic direction over the next decade. The program ensures that we can achieve our goals effectively in a rapidly changing social services landscape, and has a set of principles to help increase our social impact and strengthen our financial sustainability. The first initiative to put these principles into practice will be rolled out over the next few years, focusing on areas with the greatest disadvantage and creating innovative approaches to improving the wellbeing and resilience of people and communities.

The Uniting Church’s decision to move from locally managed early learning centres to a new shared governance model has resulted in considerable change. We can now share our strengths and expertise within the overarching framework of our mission, universal principles and a governance charter, while continuing to put our youngest customers’ needs first.

Together with the NSW.ACT Synod of the Church, we’ve used our collective voices to call for drug reform, urging for compassionate and Christian responses to this serious issue.

Our Mission team has also made changes to reshape and realign its goals. Each staff member, from chaplaincy, pastoral practice, church engagement or project support is now linked with one of the Uniting Church presbyteries in NSW or the ACT. Our aim is to increase Mission’s profile across Uniting and the Uniting Church and cement our reputation as a provider of quality spiritual and pastoral support to those in need.

This year we also celebrate one year of the Uniting brand, designed to bring our services and mission to our markets with simplicity and clarity. With changes to the competitive landscape and increased deregulation, the renewed strength of our brand has been a fortunate and necessary change. At an extremely challenging time for not-for-profits, we’re now in a strong position to combat disadvantage.

As always, I’m amazed by the tenacity, compassion, courage and commitment of the Uniting family. Our staff, including my colleagues on the Executive team, and all of our dedicated volunteers continue to make real differences to the lives of others. I want to also acknowledge and express my sincere gratitude to our Chair, Heather Watson and our Board members, for guiding us on this journey with shared leadership, vision, faith and courage.

Peter Worland Executive Director

Blessed are the pure in heart, for they will see God.

(Matthew 5:8)

Executive Director’s report

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Our purpose.

To inspire people, enliven communities and confront injustice.

Better together Be the change Be yourself

Imaginative Respectful Compassionate BoldWe challenge convention, explore new possibilities and dare to dream fora better future.

We act with honesty and integrity, and open our hearts to all people without exception.

We are nurturing, generous and thoughtful in our words and deeds.

We face injustice head on and stand up for what is right and true with confidence and strength.

Courageous action

Social justiceand advocacy

Empoweringpeople

Communityand innovation

We are the Uniting Church.

Speaking out with one voice.

Uniting to create impact and change.

Thought leadership that challenges convention.

Action and change based on knowledge and experience.

Valuing all people for their unique gifts and strengths.

Serving people who are marginalised, disadvantaged and vulnerable.

People and relationships are at the centre of all that we do.

Enabling people to be who they truly are without judgement.

Responsive to opportunities for growth and innovation.

Working in new, creative ways to better serve individuals and communities.

Strengthening communities of hope and happiness.

Synergy through diversity.

Our promise

Our pillars

Our values

Our foundation

Christ invites us to serve humanity by creating an inclusive, connected and just world.

Our purpose


2016/17 highlights: a snapshot.

• We introduced and expanded the household model of care across our residential aged care services

• Significant capital works developments are underway and have been completed across our independent living and aged care services

• We continue to support children and families in need through foster care, innovative early intervention and restoration programs

• After a comprehensive review, we have discontinued our out-of-home care residential services

• We support people with disability to navigate the National Disability Insurance Scheme through our 300 Local Area Coordinators

• Our improved governance for early learning centres now incorporates services locally managed by the Uniting Church

• We welcomed aged care services from Tweed Heads and Kingscliff, previously operated by Blue Care in Queensland, into our Uniting family

• Our Seniors Gyms expanded to four locations

• We celebrated one year of our Uniting brand

• By initiating the Future Horizons program, we are shaping our strategic direction over the next decade.

Our awards.• Uniting was recognised for marketing excellence by the Australian Marketing Institute

in two award categories: – Experiential, sensorial and internal employee marketing (‘We are Uniting’ campaign)

– state winner and national nominee. – Social marketing and social change/non-profit marketing (‘Welcoming you exactly as

you are’ campaign) – state nominee.• We received the Hootsuite Owly ‘Social for Good’ award for best practice in not-for-profit

storytelling in social media – national winner.

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Our people.

8,575

92

staff

Pastoral care workers

278 Indigenous staff

49,490 clients*

1,019 CALD staff*

* Culturally & linguistically diverse staff who speak a language other than English

volunteers2,340

* excludes War Memorial Hospital and Medically Supervised Injection Centre clients


Providing services that count.

children enrolled in early learning services**directly managed

disability clients

people accessed our resilient families services

1,956

2,874

home and community care clients

8,083

25,940

people call our residential aged care their home

7,873

independent living residents

2,762

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At Uniting, we work for positive change every day. As the community service industry adapts to meet modern needs, we’re also evolving to better serve our customers. We’re doing this by striving hard to make a real impact in the lives of vulnerable and disadvantaged people, and our teams on the frontline continue to rise above challenges to focus on our mission.Our individual services don’t operate in isolation, they form important parts of the communities we support across NSW and the ACT. By working imaginatively and courageously, our staff mobilise community goodwill and action. The Uniting Church is an essential partner in this localised approach, as we do better together, working to create a fairer world.

From early learning centres that spark creativity in young children, through to the inspired care of our aged care homes, our services continue to be a celebration of diversity and inclusivity. We value everyone for who they are, from our staff and volunteers to each of our customers. We love connecting people.

We love sharing our lives with them and are thrilled when they’re happy to share their many wonderful experiences of Uniting with us.

Our focus on diversity gives us the capacity to better understand and work with people from culturally and linguistically diverse backgrounds. We have a strong multicultural workforce and long-standing connections with cultural leaders in the areas where we work.

We also value and continue to listen to the voices of Aboriginal people so that their rights are incorporated into our services. We’re always seeking to improve the way we work with Aboriginal families and communities by building on our existing strengths.

Everything we do, we do with heart. At every stage of life, our dedicated team is there, standing beside our customers. Our people are central to our customer service, responding and adapting as the world around them changes. We believe our customers can dream big, live bold and shine on, and we work to make this a reality every day.

Serving our people at every stage of life.

At Uniting, we believe early education is important for both a child’s successful development and our nation’s future, which is why we’re thrilled to meet and exceed the benchmarks for providing quality early learning services.

Our early learning services cater for children from birth to six years, and we offer occasional care and preschool services for children aged three to five years. For children from five to 12 years, we have before and after school and vacation care programs that seek to engage and extend every child, no matter what stage of learning they’re at.

The past year has seen the development of the shared governance and management model for our services, which are locally operated by the Uniting Church. Uniting early learning will continue to work closely with locally managed services during this transition.

Encouraging early learners.

22preschools

22long day care services

12outside school hours care and vacation care services

2occasional care services

Our services.


Children’s services

The social growth I’ve seen in them is phenomenal. The other day Frankie came home and said, ‘Mummy, did you know that Aboriginals were our first people?’ The staff don’t baby them and they don’t put up with challenging behaviour, but they work through the issues in cooperation with the kids and encourage them to think about others.

Mo Rosa, parent, Uniting Iluka Early Learning Bondi Beach

Early learning

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Early learning



Our awards.Uniting Dove Cottage Early Learning Bankstown was awarded an ‘Excellent’ rating by the Australian Children’s Education and Care Quality Authority (ACECQA). This is the highest rating an early learning service can achieve under the National Quality Framework. Only 11 were awarded in NSW this year and the rating means Uniting Dove Cottage demonstrates:

• Exceptional education and care that improves outcomes for children and families

• Leadership contributing to the development of a community, a local area, or the wider education and care sector

• Commitment to sustained excellent practices through continuous improvement and comprehensive forward planning.

It is clear that children’s thoughts, ideas and opinions are valued at the services, and they are given opportunities to have an active role in making decisions that affect them.

Karen Curtis, ACECQA Chief Executive Officer, on presenting the award to Uniting Dove Cottage Early Learning Bankstown

Early learning

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Belmont Nth

Caves Beach

Adamstown Heights

Medowie

Central Coast

Sydney

NSW / ACT

Croydon

Earlwood

RockdaleRevesby

Bankstown

Forestville

Bondi Beach

HornsbySpringwood

Seven Hills North Parramatta

Ermington

Belrose

Haberfield

Burwood

Bexley

Greystanes

Galston

Blacktown

Oxley Park

Castle HillBaulkham Hills

Quakers Hill

OatlandsNorth Rocks

Warriewood

Wahroonga

Turramurra

Summer HillNorth Bondi

Paddington

Neutral Bay

Mascot

Kogarah

Jannali

Engadine

ElderslieCurrans Hill

Crows Nest

Condell Park

Caringbah

St Clair

Pymble

ACT

Orange

Kambah

Singleton

Tamworth

Grafton

Figtree

Clunes

Murwillumbah

Where to find our early learning services.

Early learning


Belmont Nth

Caves Beach

Adamstown Heights

Medowie

Central Coast

Sydney

NSW / ACT

Croydon

Earlwood

RockdaleRevesby

Bankstown

Forestville

Bondi Beach

HornsbySpringwood

Seven Hills North Parramatta

Ermington

Belrose

Haberfield

Burwood

Bexley

Greystanes

Galston

Blacktown

Oxley Park

Castle HillBaulkham Hills

Quakers Hill

OatlandsNorth Rocks

Warriewood

Wahroonga

Turramurra

Summer HillNorth Bondi

Paddington

Neutral Bay

Mascot

Kogarah

Jannali

Engadine

ElderslieCurrans Hill

Crows Nest

Condell Park

Caringbah

St Clair

Pymble

ACT

Orange

Kambah

Singleton

Tamworth

Grafton

Figtree

Clunes

Murwillumbah

Early learning

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Building resilient families.Uniting supports vulnerable people across NSW and the ACT through our Resilient Families programs. Working together with government and local communities, we’re achieving positive outcomes for children, young people and families.

We’re also finding new ways to keep children safely at home, instead of increasing out-of-home care placements. This year, Uniting established two government-funded therapeutic child protection models in Fairfield and Coffs Harbour.

As part of a final accreditation process, our Uniting Out-of-Home Care team was recognised by the Office of the Children’s Guardian for providing ongoing improvement, and consistent implementation and record keeping. This achievement was made possible by the support from our team members in Uniting Practice and Quality.

We continue to provide a range of targeted programs for children, young people and families across NSW and the ACT. These include aftercare support for young people leaving care, connecting young Aboriginal people, particularly those in care, with their heritage, providing a learner driver training program, connecting dads with their kids, addressing youth and family homelessness, and counselling and mediation for children and parents experiencing divorce and separation. Uniting also runs Australia’s first medically supervised injecting centre based at Kings Cross.



Connecting dads and kids.In northern NSW, a Uniting initiative is helping Manning Valley fathers and stepfathers bond with their children, as well as allowing them to start up important conversations through a local program known as Dad’s Day Out. There is also a dads’ playgroup at Cundletown Community Centre on Saturdays, and a monthly ‘Dads’ Days Out’.

We had more than 20 dads and children camp out together and enjoy bush walks and a camp-oven cook up. This type of bonding time is crucial to healthy development as traditionally mums have been the caregivers and nurturers, while dads are the breadwinner and workers.Drawing the men out into these situations also promotes good mental health through talking. We men don’t talk easily, but when you get blokes sitting round the campfire, it opens up conversations.

Darren Harrison, Uniting community worker

Resilient families

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Newpin: supporting family restoration.

We are delighted that the Uniting Newpin program has delivered positive outcomes for families for four years now, with more and more families being supported each year. If the success of the program was replicated throughout the child protection system, the positive impact on kids, families and the community would be considerable.

Elyse Sainty, Director of Impact Investing at SVA, commenting on the 2016–17 Newpin results

The Newpin Social Benefit Bond is a financial partnership between the NSW Government, Uniting and Social Ventures Australia (SVA). The bond funded the expansion of the Uniting Newpin program, which works with parents to create safe and nurturing family environments so children can be restored from out-of-home care, or be prevented from entering care.

Over 18 months, parents and their children attend a centre between two and four times a week for therapy and training. The aim is to inspire good parenting, encourage the value of positive parent-child relationships and raise the self-esteem of individual parents who are struggling.

Our Newpin program in NSW saw strong results in the number of young people restored to their families. This service is now available in the ACT, following the opening of Newpin Macgregor, and plans are underway to open additional Newpin centres in regional and metropolitan locations in the coming year.

Resilient families


I got into contact with Newpin through FACS. They weren’t going to be restoring my son and it was a 12-month court battle. The manager actually turned around and said to me, ‘Hey why don’t we give it a shot through Newpin and we’ll see how it goes.’ I didn’t even know about the program until they mentioned it and I’m like ‘Yeah, let’s do it. You know, we might get somewhere. It literally changed my whole aspect on things. They sent me here and I’ve had my son back for nine months now and completely out of FACS care, so it’s good.

Inga, former Newpin client

5Uniting Newpin centres in NSW

55families supported by Uniting Newpin to prevent their children entering care

203children in care restored to their families through Uniting Newpin

63%of overall restoration rate of families participating in Uniting Newpin program

all data as at 30 June 2017.

Resilient families

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1,993people helped by Uniting homelessness services

Doorways: linking homeless people to services.

Our Doorways program helps people who are homeless or at risk of becoming homeless to find accommodation and links to health, education, legal, financial and community support services. Uniting provides free and confidential services to help people in crisis work towards an independent, stable and safe future.

I was homeless with my daughter, my 16-year-old daughter, and we were on the street. I had nothing, no clothes, no food, no anything, and [Uniting] helped me with all that. Without them I don’t think I’d be here, I’d be still on the streets.

Darryl, Uniting Burnside Doorways client

Resilient families


I got involved with the 120 program when they were still trying to find me a house after a family drama. I didn’t have my licence or anyone to take me driving, let alone a car. They made it so easy. It was my first experience with Uniting and they were amazing.

Tamara, 120 Countdown client

“ It’s just a great opportunity to help people who’d otherwise have great difficulty getting 120 hours of driving.”

Alex, 120 Countdown volunteer

“ I volunteer because I can have the potential to make a young person a safe driver for the rest of their life.”

Jack, 120 Countdown volunteer

Driving success with 120 Countdown.

26120 Countdown participants

12participants who gained a licence

Uniting volunteer supervisors and the Uniting 120 Countdown program help disadvantaged young drivers receive the 120 hours of driving experience they need before they can apply for their licences.

Resilient families

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Uniting Aftercare.Leticia Quince received support from the Uniting Aftercare program.The Uniting Aftercare program offers the kind of support a family might give when a son or daughter leaves home for the first time. This ranges from financial help for an accommodation bond to filling in forms for further education and enrolling to vote.

Leticia is a young Aboriginal person who credits the Uniting Aftercare program for her achievements in settling into life, study and work. In out-of-home care since the age of 12, it was through her Uniting Aftercare caseworker that Leticia found a permanent place to stay. She’s now working towards a Diploma of Community Services.

Photograph: Dubbo Daily Liberal

Our awards.In January 2017, an Order of Australia was awarded to Moreen Hull, a former Uniting Burnside resident, for services to children and the community of Burnside for her work with, and support for, young people leaving care.

350

155children and young people in out-of-home care with Uniting

Young Aboriginal and Torres Strait Islander people receiving Uniting Aftercare support across NSW

Resilient families


Turning 18 can be scary for some as they enter the world alone. I was very fortunate I had a lot of support. If there was no Aftercare program, I wouldn’t have had the financial assistance and support I needed to get through my studies. The financial assistance for furniture was crucial too – I wouldn’t have been able to set up home without it.

Leticia Quince, Uniting Aftercare client

Resilient families

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For over 15 years, the Uniting Medically Supervised Injecting Centre (MSIC) in Kings Cross has been the only one of its type in the Southern Hemisphere providing support to people with drug addiction. Independent studies demonstrate MSIC is an effective and compassionate response to serious drug use in central Sydney. The MSIC team is led by Dr Marianne Jauncey, who spearheads advocacy to establish additional injecting centres both in Australia and across the world.

MSIC also runs an art therapy program, giving our clients the chance to create and display their artwork in an annual exhibition.

There are valuable mental health benefits to the program, including social inclusion and the opportunity to discover new passions by exploring individual talents. The sixth annual exhibition was held at the Kings Cross Neighbourhood Centre, and featured 72 works, mostly acrylic paintings, but also drawings, sculpture and poems.

The Uniting Medically Supervised Injecting Centre.

160average visits each day

52,668visits to MSIC

899overdoses successfully managed

682referrals made

visits to MSIC 1millionover

0deaths due to overdoses

all data as at 30 June 2017 unless otherwise stated.

This year at MSIC

Since opening in 2001:

Resilient families


Our awards.In March 2017, the director of the Uniting Medically Supervised Injection Centre (MSIC), Dr Marianne Jauncey, was announced as Local Woman of the Year by Member for Summer Hill, Jo Halen MP. Dr Jauncey was recognised for her role at MSIC and her tireless advocacy work for drug harm minimisation.

Art has always played a part in my life…. I disappear in the moment. It’s very therapeutic, it’s like meditating.

Anonymous MSIC client and artist at the 2016 Art from the Heart exhibition

Resilient families

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Wyong

Gosford

Newcastle

Lake Munmorah

Central Coast

Sydney

NSW / ACT

Liverpool

Kings Cross

Penrith

North Parramatta

Ultimo

Blacktown

Campbelltown

Bradbury

IngleburnMinto

Cabramatta

Fairfield

Sydney City

Bidwill

Parramatta

St Mary’s DoonsideMount Druitt

ACT

Orange

Port Macquarie

Nowra

Turner

Tahmoor

Coffs HarbourDorrigo

TareeOld Bar

Dubbo

Gunnedah

Kempsey

Macgregor

Wollongong

Where to find our resilient families' services.

Resilient families


Wyong

Gosford

Newcastle

Lake Munmorah

Central Coast

Sydney

NSW / ACT

Liverpool

Kings Cross

Penrith

North Parramatta

Ultimo

Blacktown

Campbelltown

Bradbury

IngleburnMinto

Cabramatta

Fairfield

Sydney City

Bidwill

Parramatta

St Mary’s DoonsideMount Druitt

ACT

Orange

Port Macquarie

Nowra

Turner

Tahmoor

Coffs HarbourDorrigo

TareeOld Bar

Dubbo

Gunnedah

Kempsey

Macgregor

Wollongong

Resilient families

At Uniting, we have a proud history of supporting people with disability. This year, the introduction of the National Insurance Disability Scheme (NDIS) saw major changes in the way we work.

During 2016 we became an NDIS registered service provider, offering a range of NDIS disability supports to children, young people and adults across the greater Sydney area. We also launched a new service to provide therapy support to children and young people with a disability.

This year we were honoured to be approached by the National Disability Insurance Agency to deliver local area coordination (LAC) across five districts in NSW. Uniting local area coordinators (LACs) play an important frontline role, supporting people with disability, their families and carers to connect with the NDIS. During the year, we established 20 new locations and recruited over 300 people as part of our LAC rollout.

We empower people to have greater choice in the type of supports, including the option to try something new. It’s wonderful to see the uncertainty and anxiety lift once NDIS plans and funding are in place.

Our work was enhanced by our Ability Links team members. Our Linkers assist people with disability to develop networks in their own communities, giving them life-changing opportunities outside the traditional disability service system. This is done by supporting people to build formal and informal networks and access mainstream and community based services, which are also key components of the NDIS.

In addition to our NDIS work, this year we also entered into a partnership with iCare (Insurance and Care NSW – formally WorkCover) to launch an innovative new program called Community Support Services (CSS). CSS was established in response to major changes in NSW Workers Compensation legislation. Our CSS teams support people moving off workers compensation benefits to establish community links, build capacity and plan for a new future.

Disability services.


Together, our combined Uniting disability team of over 500 staff works to make social inclusion and economic participation possible for some of the most vulnerable people in the community. For Uniting and our customers, the NDIS is a major social reform, providing the opportunity to make real differences in people’s lives. It’s been an incredible and challenging journey; one we’ve shared with participants and the wider community. By focusing on the needs and goals of the individual, both at the LAC level and throughout our NDIS disability services, we ensure that participants feel confident and most of all, heard and in control of their own lives.

With transitional NSW Quality and Safeguarding arrangements guiding our work and NDIS transition, in partnership with our Uniting Practice and Quality team we’ve made significant

improvements to our policies and procedures, critical for the delivery of safe, high quality services and for good outcomes for our customers.

We’ve made improvements to our technology to become more mobile in our work, and to get to know our customers deeply through qualitative and quantitative information. This means we can continue to customise our approach, understand our business drivers and monitor opportunities and risks. The Uniting Disability Services web pages were improved, and now use new language to speak directly to our customers with clear messages about what we offer. To quickly upskill our staff we worked with our Learning and Development partners on a 12-week online learning management induction program for both our disability and LAC teams.

Uniting Disability Services has transitioned from program-based operations to a support-area structure that allows us to provide anyone in the community with the services they need. The broadening of roles and a new work model that removed a layer of the organisation made us more flexible and customer driven. Importantly, it allowed us to get ready for the NDIS transition.

As we look to the Sydney district’s transition to NDIS from July 2017, this new way of working will continue to challenge our focus on being customer centred and we’ll need to keep testing our concepts and approaches. We believe that improving our technology and our systems will play a key role in understanding our customers, and make work easier for our teams.

Disability services

32

Uniting Belfield House reopened in August 2016 after 12 months of major renovations. We’ve made lots of improvements to better suit the needs of the children and young people with disability who stay here, including remodelling the backyard with a ground-level trampoline, soft fall surfaces, sand and water play. There’s a huge chalk board, a communication wall that allows children to be understood by simply pointing at images and new play equipment has been installed inside and out. We also created a unique sensory room with a swing, soft lighting and lots of cushions.

One of the mums visiting Belfield House shared how much the respite home has meant to her family over the past ten years, and of the support she’s received as her son has grown into adulthood.

Another mum spoke of placing her teenage son at Belfield House for respite while her older son completed his HSC, and how they saw it as his second home. She says the tough decision to leave her son with others is one of the best decisions she’s ever made.

Building a place that feels like home.

Disability services


Tony’s story.“Tony is finally able to have the life he deserves. He’s enjoying his life now – he doesn’t like being home, he likes going out. He wants to be able to do the things any other man his age would, not stay home with his mum and dad. Together we are able to say what we want, when we want it, and how we want it.

“Having a child with a disability changes your life. We weren’t like husband and wife anymore – we’d have to beg for help for an evening of respite just to go out for dinner together. Now, with Tony going out on Sundays, my husband and I have time together. We can have lunch and just chill and relax. We’re thinking of going on a holiday somewhere later this year. It’ll be our first holiday since before Tony was born.

I’ve got a great support consultant, we’re very close. Kylie from Uniting understands how I want things to go for Tony – and what I want for my husband and me.”

Brigitte Krstanoski, mother of Tony, 33

Disability services

34

Local Area Coordination Transition Services.

5005,7307,176community disability workshops conducted

NDIS plan implementations completed by Uniting

first plan conversations/ plans submitted to the NDIS

Ability Links.

387 1,331601outcomes achieved with 244 organisations

outcomes for 386 people

people who received Ability Links support

Our awards.Australia Day Merit Award: Presented to the Uniting LAC team in partnership with the National Disability Insurance Agency (NSW Sydney Region) in recognition as a national leader for their impressive achievements and unwavering commitment to our customers. This award acknowledged our LAC team’s role in helping customers prepare for and transition to the NDIS and achieving the NSW NDIS bilateral agreement transition targets.

Disability services


When Elyse helped me move out of hospital and into my own place, it was wonderful. I got my privacy back, my freedom. To top it off there was a gym on site and I started going to the gym twice a week. I can’t begin to tell you how great it feels to have a touch of normality back in my life. It’s amazing. I wouldn’t be where I am today without her, I’d still be in that hospital bed feeling sorry for myself.

Christian Gonzalez about his Uniting support coordinator, Elyse Quinton

Disability services

36

Gosford

Narara Long Jetty

Central Coast

Sydney

NSW / ACT

Belfield

Croydon Park

North Parramatta

Summer Hill

Campbelltown

Blacktown

Richmond

Pymble

Penrith

Chatswood

North NarrabeenBella Vista

Brookvale

Lane Cove

Hornsby

Yass

Lithgow

Nowra

Gerringong

Wollongong

Batemans Bay

Lawson

Merimbula

Goulburn

Where to find our disability services.

Disability services


Gosford

Narara Long Jetty

Central Coast

Sydney

NSW / ACT

Belfield

Croydon Park

North Parramatta

Summer Hill

Campbelltown

Blacktown

Richmond

Pymble

Penrith

Chatswood

North NarrabeenBella Vista

Brookvale

Lane Cove

Hornsby

Yass

Lithgow

Nowra

Gerringong

Wollongong

Batemans Bay

Lawson

Merimbula

Goulburn

Legend Disability services Local Area Coordination Ability Links LAC and Ability Links collocated

Disability services

The ongoing health and wellbeing of our customers is important to Uniting, and we support people as they age with a range of programs under our home and community care services throughout NSW and the ACT.

Our aim is to keep people physically and socially active so they can live at home for longer, and our initiatives include Healthy Living for Seniors, which encourages older people to get involved in group activities in their local areas. We also have four Uniting Seniors Gyms, with two opening in Chatswood and Orange in the past year, building on the success of our existing gyms at Waverly and Lilyfield. Our Seniors Gyms offer opportunities for group and individual exercise, and allow us to enhance our community networks.

The deregulation of in-home care services in February 2017 means people can now choose their service provider for help at home. Our existing customers were faced with the decision to either stay with Uniting or choose another provider. In the lead up to the changes we were proud to have a 94 per cent occupancy rate of home care packages, with a 100 per cent rate in high care packages. This meant we were in a good position to retain customers, particularly as we work hard to ensure older people and their needs are at the centre of all we do.

Our home and community care services have expanded, taking in the Nepean Blue Mountains region, where Uniting was selected by the Commonwealth Department of Health to deliver Home Care following a decision by the Local Health District to transition out its service. Uniting now provides Healthy Living for Seniors social support groups at Windsor, Katoomba and Emu Plains.

Home and community care.


Seniors Gyms: keeping older people active.

Our Seniors Gyms are different from traditional venues, with one-on-one guidance provided by our exercise physiologists and ergonomic exercise equipment specially designed for older people. Our machines use air pressure technology, allowing weights to be increased by very small amounts, rather than the larger increments at other gyms. There’s also a smart card system that records the last weight a customer lifted.

As people age, exercise, especially weight-bearing exercise, is important for maintaining bone density and muscle strength, as well as preventing falls and improving memory. But as people get older, beginning an exercise program can become daunting and there’s a greater need for guidance from qualified staff and specialised equipment.

Nathan Hall, Service Manager, Uniting Seniors Gyms

The success of the program has enabled hundreds of people, such as myself, to lead more active and full lives. No doubt this has saved lives and certainly extended the lives of so many people. We are able to enjoy life and spend more time with our families and our grandchildren, and do all the things us old people do.

Barry Bidwell, member Uniting Seniors Gym Lilyfield

4Uniting Senior Gyms

950Uniting Seniors Gyms members

Home and community care

40

My daughter contacted Uniting and suggested I apply for help through a Home Care Package because she was concerned that I was letting my health and my living conditions decline. I suffer with depression and I didn’t like to go out much. Part of my program was to have a weekly home visit by an exercise physiologist called Mike. He’s been great and has taught me how exercise helps me to manage my physical and mental health. As well as working out, we go for a walk down to a café once a week. I feel like my life has returned to me and I look forward to my weekly visits and getting out in my area. I’m even thinking of getting an Opal card to travel more.

John Quin, Uniting Home Care client

Our awards.Uniting received two Commitment to Better Practice awards in 2016. We were recognised by the Australian Aged Care Quality Agency (AACQA) for the following programs:

• The Strong, Steady, Safe wellbeing program • Community outreach in public housing, North Sydney

We were also awarded Customer Service team of the year by The Customer Service Institute of Australia.

Nathan Hall, Uniting Service Manager and Uniting Seniors Gyms Exercise Physiologist received the 2016 NSW Active Achievers Award from Fitness.org.au.


42

Hamlyn Terrace

Mayfield

Salamander Bay

Tuggerah

Central Coast

Sydney

NSW / ACT

Wentworthville

BankstownLiverpool

Glenfield Park

Auburn

ChatswoodParramatta

Marrickville

BlacktownSeven Hills

Waverley

Abbotsbury

Smeaton Grange

Lilyfield

Beverly Hills

Springwood

ACT

Goonellabah

Orange

DeakinQueanbeyanCurtin

Broken Hill

Singleton Heights

Port Macquarie

Gunnedah

Yamba

Tamworth

Nambucca Heads

Woodburn

Grafton

Casino

Nowra

Moruya

Narooma

Warilla

Unanderra

Inverell

Tweed Heads

Griffith

Where to find our home and community care services.



Hamlyn Terrace

Mayfield

Salamander Bay

Tuggerah

Central Coast

Sydney

NSW / ACT

Wentworthville

BankstownLiverpool

Glenfield Park

Auburn

ChatswoodParramatta

Marrickville

BlacktownSeven Hills

Waverley

Abbotsbury

Smeaton Grange

Lilyfield

Beverly Hills

Springwood

ACT

Goonellabah

Orange

DeakinQueanbeyanCurtin

Broken Hill

Singleton Heights

Port Macquarie

Gunnedah

Yamba

Tamworth

Nambucca Heads

Woodburn

Grafton

Casino

Nowra

Moruya

Narooma

Warilla

Unanderra

Inverell

Tweed Heads

Griffith

Legend Home and community care Seniors Gym


Independent living.Uniting is leading the way with independent living options for older people across NSW and the ACT. As people age, their housing needs change and to meet this growing demand we are expanding our services, extending existing villages and developing new ones.

We aim where possible to co-locate with Uniting aged care homes, offering a continuity of support in the communities we serve.

The past year saw a number of new developments completed to meet the increasing need for accommodation for the over-55s.

At Uniting Bramley Beecroft, next to the Copeland Gardens complex established by the Uniting Church, 46 units were officially opened.

In September 2016, 33 independent living units were completed as part of Uniting Nareen Terrace, the stage three development at Hamlyn Terrace. Planning for the construction of stage four and a community centre is also underway.

Construction began on the first stage of a three-stage development at Uniting Bowden Brae in Normanhurst in April 2017. This followed approval by Hornsby Council in August 2016 for 137 units. Stage one includes 39 units and is expected to be

finished in late 2018. Stages two and three will provide a further 98 units.

Additionally, in May 2017, we broke ground on a new aged care home on the Uniting Mayflower Gerringong site. The building should be ready by September 2018 and will house 100 residents in five households (20 per household), as well as a café, hairdresser, multi-purpose areas and a chapel.

11development applications submitted

3construction works commenced

1completed

Major independent living building projects.


Housing for the vulnerable.Rising house prices and a severe shortage of affordable rental properties are pushing more people into housing stress. The NSW Government called for expressions of interest to establish a new program supported by the Social and Affordable Housing Fund (SAHF), and in March 2017, Uniting was selected to provide safe, welcoming homes and support services to more than 300 seniors in need of housing across NSW.

This was a major achievement and we can now house many vulnerable older people into the future. It’s also the largest service contract Uniting has entered into.

Our work with the fund aligns with our mission and lets us offer integrated opportunities to those who are disadvantaged as they age. We look forward to welcoming new residents to our villages over the coming years under this initiative, and involving them in our vibrant communities.

We want to provide older people with quality, affordable housing that allows them to stay within their communities.

Helen Wood, Director, Independent Living, Uniting

Independent living

46

Independent living


We came here for the retirement part of things, to make life easier. We lived in a big home and we just wanted to downsize. This is all that we want, we’re very happy here and not missing home at all.

David and Noelene McLeod, Independent living residents, Uniting Carinya Orange

Our life is much more enjoyable now at Wirreanda. It is so beautiful, peaceful, wonderful in every way and has an indoor pool, which I love and use a lot. It’s the only village surrounded by bush with a lake, perfect for a Bushcare volunteer.

Carol McCormick, Independent living resident, Uniting Wirreanda West Pennant Hills

I’ve been particularly thankful for Uniting being such a sensible provider of affordable housing and I just wish that more people would take a leaf out of their book. I find homelessness absolutely shameful in a country such as ours, so all power to Uniting for trying to do something about that.

Judy Hunt, Independent living resident, Uniting St John’s Orange

Independent living

Residential and health care.Uniting is proud to be a leader in residential aged care and health services. This year we were eager to discover additional ways make our customers feel comfortable and happy, so we conducted research based on our principles of Inspired Care.

Using the results, we created and piloted a household service model in six of our residential care sites across NSW and the ACT. This model gives residents greater control over decisions about their day-to-day care and activities.

The new model also meant changing some of our practices to allow for relaxed waking, extended breakfast, open dining and in-room medication delivery. It gives our frontline people the ability to prioritise what’s important for our customers. It’s about a

person-first approach, and this shift in control to the residents and the team members that work directly with them has led to greater meaning, purpose and engagement for everyone involved.

This exciting work means Uniting can continue to lead the way with services that meet the needs of older people into the future. Our aim is to introduce the household model in 50 per cent of our aged care homes in the next year. By working closely with our residents, their families, staff, peaks, unions and other

staff representatives, we will make sure these changes are well-planned and supported.

Our residential services also expanded during 2016–17. On 1 October 2016, Uniting Kingscliff aged care home and Tweed Coast Community Care became part of the Uniting family after being transferred from Queensland-based provider Blue Care. We now have an additional 95 staff members, 112 aged care places and 75 community care packages.

By genuinely engaging with our residents, their families and staff on our redevelopment projects we’re able to successfully transform our services into places we can truly call home, where people exercise maximum choice and control.

Saviour Buhagiar, Director, Residential Aged and Health Care


Sometimes I wake very early and everything is quiet. Now I can choose whether to wait for the others or to eat early.

Leslee Finn, 86, resident at Uniting Lindsay Gardens Hamilton (on the Uniting household model of care)

Building aged care homes with heart.At Uniting, we understand the importance of feeling right at home. That’s why creating warm, welcoming environments for residents of our aged care homes is a significant priority for our asset management and development teams.

In December 2016, following months of construction work, the new residential home at Uniting Wontama Orange was completed. In line with the principle of increased choices offered by our household model, residents were involved in the design and planning, helping to select colour schemes and choose building names. Uniting Wontama has 72 places in four

households with their own kitchens for people to gather and chat. The new home also features landscaped gardens, an on-site café, indoor common areas for socialising and lots of spaces to sit quietly and relax.

It was a busy year at Uniting Wontama, with Clancy Weston Lodge also undergoing improvements. A new lift lobby was created and some bedrooms and corridors were refurbished.

In early 2017, work began on a new village community centre and residential aged care service at Uniting Mayflower Gerringong. This redevelopment has been on the drawing board for over 10 years, and will be a

wonderful tribute to those who have worked with the village community over many decades. When completed, we hope to create supports for older people in the area for the next 30 years.

June 2017 marked the start of a fresh chapter in the history of Uniting Annesley Haberfield, which has a special focus on mental health aged care. The former Uniting Woodfield nursing home and hostel buildings were extensively refurbished to create a new 85-place aged care home. Featuring the household model, Uniting Annesley also has a swimming pool, day spa, chapel and café.

Residential and health care

50



A lot of the other aged care places are very nice but they haven’t got that homely feeling. I think it’s mainly because of the fantastic staff. We’ve got four or five fabulous nurses here, they’re just like daughters to me.

John Horspool, resident, Uniting Wontama Orange

Rita’s story.Rita Fahy is a palliative care nurse at Uniting Narla Bemont North, and knows what it’s like to lose a loved one. “Some people crossed the road after I lost my month-old son because they simply didn’t know what to say. But the truth is they didn’t need to say anything, they just had to be there. A cuddle can say so much more than words.”

After retraining, Rita now puts her heart into her passion – caring for people experiencing tough times.

“ One time a family member was sitting by her mother’s bedside. She was sad that her mother hadn’t woken all day to see her. I started singing Louis Armstrong’s song ‘Hello Dolly’, which I knew the resident loved, and sure enough she gained consciousness and started singing. It was truly magical.

“ Another time, I noticed the breathing of one of our residents had become laboured, so I took an early break. I spent time by the lady’s bedside, holding her hand. I could tell she was scared and knew there wasn’t enough time to call her family and get them to come. Instead I prayed and sang until she passed. Her family thanked me for being there and making her at ease when the time came. I’m so proud to have done it for her.”

Rita Fahy, Palliative Care Nurse, Uniting Narla Bemont North

4development applications submitted

2construction works commenced

9completed

Major residential care building projects.


52

When the new aged care home at Uniting Wontama opened, my wife Miriam and I moved into a double room. We had been living in separate rooms in the old building, as we had different care needs. Sharing a double room meant we could spend Christmas together and still receive the care we needed. I will always treasure that time spent together.

Doug, resident, Uniting Wontama Orange



Our multidisciplinary in-patient team at the Uniting War Memorial Hospital serves our customers with high quality care and a commitment to continuous improvement. These improvements included the implementation of the electronic medical record program, or eMR2, through which our clinicians now progress all records.

This year we also established the Integrated Rehabilitation and Enablement Program (IREAP) and extended the Geriatric Flying Squad (GFS) into our aged care homes. These give us more effective ways to avoid hospital admissions by identifying issues and managing conditions earlier.

The IREAP received a grant from the Clinical Excellence Commission for research to evaluate the program, while, as part of the GFS expansion, we recruited our first geriatric nurse practitioners to run this important service seven days a week.

The Uniting War Memorial Hospital.

520War Memorial Hospital inpatients

22,400outpatients

Our awards.The Uniting IREAP and GFS expansion programs were finalists in the Local Health District Improvement and Innovation Awards, which were presented at the Annual Australian and New Zealand Scientific Conference in Auckland.


54

Belmont Nth

Salamander Bay

Hamlyn Terrace

Bateau Bay

MayfieldHamilton

Caves Beach

Garden Suburb

Elermore Vale

Central Coast

Sydney

NSW / ACT

Kenthurst

PyrmontGranville

WentworthvillePendle Hill

Croydon

Earlwood

Hurstville

AlexandriaRandwick

Rockdale

Oatley

PeakhurstRevesby

BankstownLiverpool

Beecroft

EppingEastwood

Dee Why

Chatswood

Lane Cove

Forestville

Lindfield

Bondi Junction

Hornsby

Ryde

West Pymble

Yagoona

Richmond

Springwood

Emu Plains

NormanhurstWest Pennant Hills

Westmead

Blacktown

Manly

Mosman

Penrith

North Parramatta

Ermington

St IvesBelrose

Woollahra

AshfieldMarrickville

Haberfield

Turramurra

WaverleyPetershamLeichhardtLilyfield

ACT

Goonellabah

Orange

Katoomba

Narrabundah

Singleton

CrookwellWollongong

Young

Weston

Port Macquarie

Bowraville

Yamba

Tamworth

Nambucca Heads

Woodburn

Casino

Bonalbo

Kingscliff

Gordon

Gerringong

Figtree

Batemans Bay

Nowra

ShellbarbourUnanderra

NarranderaGriffith

NSW / ACT

Where to find our independent living and residential care services.



Belmont Nth

Salamander Bay

Hamlyn Terrace

Bateau Bay

MayfieldHamilton

Caves Beach

Garden Suburb

Elermore Vale

Central Coast

Sydney

NSW / ACT

Kenthurst

PyrmontGranville

WentworthvillePendle Hill

Croydon

Earlwood

Hurstville

AlexandriaRandwick

Rockdale

Oatley

PeakhurstRevesby

BankstownLiverpool

Beecroft

EppingEastwood

Dee Why

Chatswood

Lane Cove

Forestville

Lindfield

Bondi Junction

Hornsby

Ryde

West Pymble

Yagoona

Richmond

Springwood

Emu Plains

NormanhurstWest Pennant Hills

Westmead

Blacktown

Manly

Mosman

Penrith

North Parramatta

Ermington

St IvesBelrose

Woollahra

AshfieldMarrickville

Haberfield

Turramurra

WaverleyPetershamLeichhardtLilyfield

ACT

Goonellabah

Orange

Katoomba

Narrabundah

Singleton

CrookwellWollongong

Young

Weston

Port Macquarie

Bowraville

Yamba

Tamworth

Nambucca Heads

Woodburn

Casino

Bonalbo

Kingscliff

Gordon

Gerringong

Figtree

Batemans Bay

Nowra

ShellbarbourUnanderra

NarranderaGriffith

Legend Independent living Residential care Co-located services


Our celebrations.

Uniting annual ball.The 21st Uniting annual ball was held at Sydney’s Hordern Pavilion to celebrate Seniors Week. Having grown from a small function for 80 to a huge event with around 900 in attendance, this year residents and staff dressed to impress in line with the theme of the ball, A Lifetime of Musicals.

The oldest attendee at the Uniting ball was

10156


Dancing away dementia.On 7 March 2017, Uniting residents, clients and staff from services across NSW and the ACT got our collective groove on and turned up the music to defeat dementia. This was our fourth annual ‘Dance Away Dementia’ event, which raises awareness of the incurable disease and the importance of movement in preventing and slowing its onset.

2,500people living with

dementia and supported in Uniting

aged care across NSW and the ACT

I enjoyed interacting with the younger people and I think they enjoyed dancing with me too.

Liza Micallef, Uniting Ellanora Shellharbour resident

Our celebrations

58

Championing diversity.Uniting continues to reach out in support of the LGBTI community. In 2015, Uniting was the first faith-based organisation to receive Rainbow Tick accreditation for our work in aged and corporate services.The 2017 Sydney Gay and Lesbian Mardi Gras parade saw us take to the streets for the third year in a row.

Marching under the Uniting banner, we continue to show the world we stand alongside and celebrate everyone exactly as they are, including all those in our LGBTI communities.

Uniting also took part in Mardi Gras Fair Day, where 80,000 people came to learn about LGBTI services in communities across NSW and the ACT.

Our awards.• 2017 Sydney Gay and Lesbian Mardi Gras – Winner of the ‘Fair Day Stall of the Year’ • 2017 Australian Workplace Equality Index awards – Silver

Our celebrations


12number of LGBTI events Uniting supported in 2016/17

I’m Bernette. I’m gay, I’m Jewish. This is who I am.

Bernette Redwood joined Uniting staff in the 2017 Mardi Gras march. This photo of her with Uniting staff, volunteers and residents sits proudly in the common lounge room at Uniting Locke Haven Petersham, where Bernette's a resident.

Uniting staff attended a one-day LGBTI diversity training session this year

1,100Over

56staff marched at the Sydney Gay and Lesbian Mardi Gras parade

Our celebrations

60

Innovative Community Grant Fund.

Uniting builds stronger communities in collaboration with the wider Church community by providing financial assistance to presbyteries, local congregations and community groups for mission-focussed community engagement through the Innovative Community Grant Fund.

In 2016/17, a total of 61 projects received Innovative Community Grant Funding for mission activities which make a difference to people experiencing social disadvantage.

Recipient Project funded Amount Abbotsbury UC Abbotsbury Knitting and Friendship Group $2,000.00Abbotsbury UC For mission and community activities, including fencing

for the church grounds$15,000.00

Adamstown UC Adamstown Arts program, includes music, drama, visual arts and community development activities

$5,500.00

Adamstown UC Faith, Spirituality, Justice for the Common Good – a weekend festival to highlight innovative projects in inner urban Newcastle Uniting Churches

$5,000.00

Albion Park UC Upgrade outdoor family/child-friendly space for playgroups and other family-related activities

$15,000.00

Ashfield Parish Mission Pastoral Care Outreach Program $15,000.00Beecroft Uniting Church Healthy Retirement Expo $5,000.00Campsie UC Replace 12 seater bus $15,000.00Casino & Kyogle UC Computer and internet training $6,455.00Charlestown UC Upgrade to accessible bathroom $12,569.00Child Care Services Taree Increase opportunities to share stories to people with limited literacy skills,

limited vision and disabilities; build partnerships with preschools, playgroups and other community groups and churches

$7,500.00

Church in the Market Place PAD Project: targeted information sessions for loan recipients to assist managing repayments

$12,374.00

City West Housing Pty Limited UPtown Festival $15,000.00Coffs Harbour UC Develop a raised vegetable garden in the church courtyard $1,062.00Cooma UC Refurbish Hawkins Memorial Centre $15,000.00Corrimal Regional UC Upgrade bathroom facilities $15,000.00Crossroads Christian Fellowship for the Disabled

Bus expenses for approximately one year $6,000.00

Dubbo UC Driver training program for volunteers to become accredited driving instructors and equip two cars for use by accredited driving instructors

$15,000.00

Greenways Establish the Wellness Centre to enable programs such as Healthy Living for Seniors

$15,000.00

Jesmond Park UC Air conditioning for kitchen to improve facilities for Cheap Chewsday and other projects

$2,400.00

Keeping Our Freedom Youth Pathway to employment, assist to purchase a mini bus to provide transport $12,000.00Keiraview UC Upgrade to accessible bathroom $15,000.00Kenthurst UC Workshop: Can you spot a melanoma? $2,500.00Kenthurst UC Workshop: Next step – Retirement village living $2,500.00

Our grants programs.

Grants information


Recipient Project funded Amount Kenthurst UC Workshop: Preventing suicide $2,500.00Kincumber UCA After school program for children K – Year 2 $3,356.00The Kogarah Storehouse Install air conditioning in church hall $9,230.00Leura UC Replace roof for the Junction 142 project which provides

foodbank and meal services for homeless people$15,000.00

Life Changing Experiences Foundation

A Perfect Match program to provide job seeking and education skills for disadvantaged and at-risk teenagers

$13,394.00

Lismore Regional Mission Arts and crafts program for children of the Box Ridge Community $4,750.00Lismore Regional Mission Establish a garden for the Marmung Congregation at Coraki

to train and employ young Aboriginal People from the Box Ridge Community

$2,350.00

Lismore Regional Mission Extend Kidspace Project to additional local primary schools $5,000.00Lismore Regional Mission Kidspace Project with Lismore Public School $2,250.00Lismore Regional Mission LED TV and laptop for use at Food Pantry, Messy Church

and other Lismore Regional Mission activities$1,511.00

Liverpool Kitchen Liverpool Kitchen $141,500.00Manning UC Provide storage space for equipment and resources to support local

programs and activities$12,500.00

Merewether Uniting Church Establish a 'Singing in the kitchen' community choir $15,000.00Northern Illawarra UC Fencing for community garden $8,800.00Northern Inland Congregations Install air conditioning and painting in hall $11,645.00Nowra UC Refurbish meeting rooms $15,000.00Oatley Uniting Church Update church hall furniture $5,000.00Parramatta Nepean Presbytery South West Sector $160,078.00Quakers Hill Green Shoots $26,000.00St Andrews UC Richmond Provide sun protected outdoor play area for the Time Out for Mums group $5,500.00St David’s UC Haberfield Improved safety at Church building, install lighting $2,340.00St Johns UC Wahroonga Install handrails $800.00St Luke’s UC Quirky Quilters equipment and polar fleece $4,934.00St Luke’s UC Upgrade access between Narla Village and the church precinct $4,200.00St Margaret’s Hackett Faith in a basin funding proposal forum $15,000.00Strathfield Homebush UC Update computers for Strathfield School for Seniors $1,300.00Strathfield UC Focus Leadership Development, Quality Preaching and

Youth Ministry development $15,000.00

The Ella Centre Information kiosk, computer, internet access for centre clients $3,106.00Theotokos Inc on behalf of Annie’s Place on Anne St. Karabar

Health and wellbeing activities for Annie’s Place $15,000.00

Toronto UC CD recording of weekly worship services to distribute to congregation members unable to attend

$3,033.00

Toukley UC Strengthening vulnerable children support program $5,500.00Tuggerah Lake South UC Community information signage $7,330.00Tumut UC Church hall upgrade $15,000.00UCA Hunter Presbytery Weekend OUT 2016 $3,000.00Uniting Home and Community Care

Up close and personal living narrative of Bungalung Country $5,050.00

Wesley Castle Hill UC Inter-cultural worker project $15,000.00West Epping UC Create safe play area for young children attending local programs,

morning services and playgroup$15,000.00

Total $823,817.00

Grants information

62

The Price Trust.

The Norman & Florence Price Memorial Trust (the Price Trust) was established in October 1959 as a result of the gifting of a property at Leppington NSW to the Presbyterian (NSW) Property Trust. Investment returns from the subsequent sale of this property are managed and distributed by Uniting on behalf of the Price Trust to provide one-off funding for projects which meet the five key objectives identified in the Trust Deed:

• The relief of poverty• The level of analysis and planning evident in the outline of the project• The capacity of the organisation to manage the project• The commitment of the organisation, members/volunteers (financial and in kind) to the project; and• The level of collaboration with consumers and or other services.

The following grants were issued by the Price Trust in 2016/17:

Recipient Project funded Amount Armidale UC Warm Winter: to help people struggling with electrical

energy costs through financial advocacy, education on ways to reduce energy costs at home and provision of warm clothing and blankets

$10,000.00

Chatham UC Christmas Dinner for disadvantaged people in the local Chatham area

$1,200.00

Church in the Market Place Jubilee $60,000.00Toronto UC Spring into Action Workshop: a one-day workshop for

women facing challenging times$1,300.00

UCA-Grace Christian Church Combating Social Isolation: two outreach programs, one to provide Basic English training to native Cantonese and Mandarin speakers and another for disadvantaged mothers of pre-school children from multicultural backgrounds

$14,865.00

UCCT Casino On the job training for refugees through computer, office and language skills

$2,750.00

Uniting Burnside Tuggerah Lakes Long Jetty Meeting Place: an outreach activity of The Entrance/Long Jetty UC to continue engagement with the local disadvantaged community

$10,000.00

$100,115.00

Grants information


Generous individuals, groups and businesses support the important work of Uniting.

Companies and Organisations

• Advantage Salary Packaging• Amway Australia• Australian Institute of

Company Directors• Bankwest, Macquarie• Carlson Wagonlit Travel• Cater Care• Christie’s Seafoods • Clayton Utz• Commonwealth Bank• Computershare Ermington• Darling House Aged Care• Deloitte• Deloitte West• Eftpos Australia • Gordon Group• H M & Associates• Healthcare Imaging, Merrylands• Howorth• Hunt & Hunt Lawyers• IAG• Inform Marketing Agency• Koala Lane LDCC• KPMG• Little People Child Care• M&C SAATCHI• Ogilvy House• Ogilvy PR• Rayscan Imaging• Starkey Enterprise• Suncorp• SWT Group – Christie Street,

and Kent Street• Toll Global Logistics

Bequests

• The Late Winifred Carpenter• The Late Robert James New• The Late Arthur Bruce Porter• The Late Margaret Ralston• The Late Beresford Earl Shipley• The Late Betty

Margaret Smythe

Clubs

• Doyalson/Wyee RSL• Lion’s Club Terrigal-Wamberal• Lions Club of Wellington• Moorebank Sports Club• Pro Shop Muirfield Golf Club• The Rotary Club of Belrose• The Rotary Club of Sydney

Darling Harbour• The Rotary Club Thornleigh• The Rotary Club of

West Pennant Hills• Taree North Rotary Club• The Entrance Bowling Club

Special groups

• Biker’s Australia• Elderslee Foundation• Pyrmont Supports• Salvation Army

Uniting Church groups

• Knox Grammar School• Stamp Committee• Tumbi Vale Fellowship

Uniting Churches

• Bay & Basin• Beechwood• Belrose• Casino• Cootamundra• Forrest Kirk• Forrest Reefs• Frenchs Forrest• Glenbrook• Laurieton/Bonny Hills• Marsden Road• Mortdale• North Ryde• Nyngan• Oatley• Port Macquarie• Tumbi Umbi• Turramurra• Wingham

Major gifts

• H Barton• H Brewer• R Cumming• D Dong• M Gledhill• J Jackson• T G Khoo• A Lee• H Presgrave• P Sellars• E Taylor• J Thomas• G Webb

Donors and supporters.

Donors and supporters

64

Research and conference papers released, presented or published.Achieving the Rainbow Tick – presented by Claire Allen at the Eastern Suburbs Aged Care Facility and Hospitals Network, Sydney, June 2017

Being market ready in a deregulated environment (panel presentation) – presented by Sandra Black at the Leaders’ Summit 2017, Retirement Villages Community, Sydney, March 2017

Can a rebrand trigger transformation in the not for profit world? – presented by Sandra Black at the Aged Care Services Australia Annual National Conference, Hobart, November 2016

Children’s citizenship – From Tokenism to actuality – presented by Abby Hoppitt at the Association of Children’s Welfare Agencies Conference, Sydney, 15 August 2016

Continuing Quality Improvement: An Evaluation of the Domestic Violence Framework, October 2016

Decriminalisation and the medical community – presented by Dr Marianne Jauncey at International Harm Reduction Association Conference, Montreal Canada, May 2017

Expanding your portfolio and renovating your existing stock – presented by Helen Wood at Driving Growth in Retirement Living conference, Melbourne, 24 May 2017

The impact of customer centric design on product innovation – presented by Sandra Black at the Chief Customer Officer Conference 2017, Melbourne, April 2017

Leading social innovation and entrepreneurship – presented by Doug Taylor at Criterion, Melbourne, 26 October 2016 (and at Co Act Conference, Brisbane, 18 May 2017)

LGBTI and Dementia care – presented by Melanie Dicks at the Pride in Practice conference, Melbourne, December 2016

LGBTI Inclusion: Leading from the top in a faith based organisation – presented by Jill Reich at the Pride in Practice conference, Melbourne, December 2016

Making inclusive, quality education a reality for all: implications for policy development – presented by Toni Beauchamp and Jacqui Nash at IASSIDD 15th World Congress, Melbourne, 15–19 August 2016

NSW Framework for Therapeutic Out of Home Care (Submission to NSW Department of Family and Community Services), December 2016

Permanency Planning (discussion paper), Uniting, April 2017

Positive behaviour support: A collaborative approach to improving family wellbeing – presented by Joanne Lane at the Association of Children’s Welfare Agencies Conference, Sydney, 16 August 2016

Putting out the welcome mat – Uniting’s LGBTI journey – presented by Claire Allen at the Aged Care Quality Agency NSW, Sydney, May 2017 (also presented by Melanie Dicks at the ADA Australia conference, Brisbane, June 2017)

Responding to the unmet educational needs of children and young people with disability exhibiting behaviours of concern – presented by Natalie Parmenter at IASSIDD 15th World Congress, Melbourne, 15–19 August 2016

See it Through Our Mind – presented by Melinda Alushaj and Hannah Buckland presented at Diversional Therapy Conference, 7 October 2016 (also presented at 8th Annual International Arts & Health Conference, 18 November 2016)

Social investment as an opportunity for the future of aged care – presented by Doug Taylor at Criterion, Sydney, 5 April 2017

Stay Connected: The future of inclusive learning support programs for children and young people with disability in the Australian school system – presented by Anita Le Lay at IASSIDD 15th World Congress, Melbourne, 15–19 August 2016

Students with a disability or special needs in New South Wales schools (Submission to NSW Legislative Council review), February 2017

Submission to the NSW Legislative Council Child Protection Inquiry, Uniting, July 2016

Uniting’s response to the foundations for change – Homelessness in NSW discussion paper (Submission to NSW Department of Family and Community Services), October 2016

External Peer Reviewed Publications: Beauchamp, Toni, 2016, “Young People Transitioning from Care in Australia: A Critical But Neglected Area of Policy Development”, in Mendes, Philip and Pamela Snow (eds) Young People Transitioning from Out-of-Home Care: International Research, Policy and Practice. Palgrave Macmillan, London, pp 265–284

Our research.

External papers

66

Board members.

Gillian is a change and business management professional. Her career began with Shell Australia Limited before moving into executive roles in Sales and Operations at David Jones and Pacific Brands. She now consults in change management and leadership development.

Gillian is a partner in The Potential Project Australia, which has a charter for bringing mindfulness-based contemplative practices to the workplace to improve employee wellbeing, capacity and wisdom, and create a more sustainable world.

Gillian is a graduate of the Australian Institute of Company Directors, and her community work includes supporting women post-breast cancer, following her own treatment and recovery.

Gillian joined Uniting’s predecessor Service Board in 2005 and the Uniting Board in March 2014 upon its establishment. Gillian is Chairperson of the Board’s Customer and People Transformation Committee (formerly People and Systems Committee).

Heather is a Consultant and former Partner with McCullough Robertson, Lawyers. A specialist charity lawyer with broad experience across the non-profit sector, Heather has acted for and been a member of many community and charitable organisations. Her expertise includes aged care, health and community services, affordable housing and Indigenous communities.

Heather served the maximum nine-year term as a board member of UnitingCare Queensland – seven years as Chairperson. She also holds directorships with Community Services Industry Alliance Ltd (Chairperson); Epic Good Foundation (Chairperson); Uniting in Vic.Tas; Australian Regional and Remote Community Services, a subsidiary of UnitingCare Qld and service provider in the Northern Territory; National Affordable Housing Consortium Ltd and SEFA Partnerships Ltd. She is also a member of the Advisory Council to the Queensland Family and Child Commission.

Heather joined the Uniting Board in July 2015 and was appointed Chairperson in October 2016.

Gillian CouttsCo-Deputy Chair

Heather WatsonChairperson

Board members


Dr Oliver GreevesCo-Deputy Chair

Oliver has over thirty years of experience as a board director with organisations in Asia, Australia and the United States. Until 2004 he worked overseas with J. P. Morgan Chase and subsequently MetLife Inc. Since returning to Sydney, Oliver has served as a board member of UnitingCare Ageing (Chair 2013–2014) and Uniting (Deputy Chair 2014–2017).

Oliver has expertise in aged care and assisted living through his work with Sunrise Seniors Living, Integral and other leading US Assisted Living companies. He is senior partner in Pharos Institute, a company specialising in leadership and organisational development. He is a graduate of the Australian Institute of Company Directors course and has a PhD in Social Science.

Oliver joined Uniting’s predecessor Service Board in 2011 and the Uniting Board in March 2014 upon its establishment.

Andrew is the Chief Executive Officer of mental health charity Aftercare. He is dedicated to improving the effectiveness of social impact across sectors. He brings a systems approach and is passionate about having a strong outcomes focus, evidence and measurement, collaboration and leadership development.

Andrew is an engineer with background in business strategy with Andersen Consulting. His first not-for-profit role was head of marketing for The Smith Family from 2000; he then served as CanTeen Australia’s CEO for eight years, winning Equity Trustees’ Not-for-profit CEO First Year Achiever Award in 2005. He was the CEO of the multi-University partnership the Centre for Social Impact from 2012 until 2016.

Andrew joined the Uniting Board in July 2015 and is Chairperson of the Board’s Audit and Risk Committee.

Dr Andrew John Young

Anne Carroll

Anne has an extensive background working in senior management roles within private hospitals. She is a registered nurse with a postgraduate degree in Public Health, majoring in Health Services Management.

Anne has served on Uniting Boards since 2009. Her other board roles include Chair of the University of Technology Academic Advisory Committees for the Enrolled Nurses/Graduate Entry Accelerated Course (2010), Bachelor of Nursing/Bachelor of Arts in International Studies Curriculum Review (2009), and Bachelor of Nursing Curriculum Review (2009). She is Chair of the Private Hospital Benchmarking Group and the Day Surgery Benchmarking Group and is Board Treasurer for Family Drug Support.

Anne joined Uniting’s predecessor Service Board in 2010 and the Uniting Board in March 2014 upon its establishment. Upon retirement of Tony Stephenson from the Board, Anne was appointed Chairperson of the Board.

Board members

68

Bronwyn Pike

Jane Thornton

Following an early teaching career, Bronwyn joined the Victorian Uniting Church as Director of Justice and Social Responsibility. She managed the delivery of a broad range of health, social and educational services through more than 100 UnitingCare agencies.

Bronwyn was elected to the Victorian Parliament in 1999 and held the portfolios of Housing, Aged Care, Community Services, Health and Education.

Bronwyn is also Chair of Western Health; Chair of Uniting in Vic.Tas; and Chair of UnitingCare Australia. Bronwyn is also president of the Australian College of Educators.

Bronwyn joined the Uniting Board in July 2015 and is Chairperson of the Board’s Governance and Church Collaboration Committee.

Jane has 30 years’ experience in senior executive roles with global IT companies and S&P/ASX50 corporations. Her enduring interest in social justice started with volunteer work with Melbourne’s Brotherhood of St Laurence.

Jane holds a Master of Business Administration and is a member of the Australian Institute of Company Directors. In 2006, she joined the Sydney Region UnitingCare Ageing Board and she went on to chair that Board. Jane has also served in several executive committee positions for Uniting in NSW.ACT. Jane is Chair of the War Memorial Hospital Board, and a member of the Board of BoardConnect, a service providing support to Australian not-for-profit boards.

Jane joined Uniting’s predecessor Service Board in 2010 and the Uniting Board in March 2014 upon its establishment. Upon retirement of Arthur Psaltis from the Board, Jane was appointed Chairperson of the Board’s Capital Advancement Committee.

Robyn’s corporate career spans 25 years as a business and IT consultant, working on a wide variety of business improvement projects for global clients. With Accenture, she held senior partner level responsibilities for the change management and ERP practices, and was a founding partner in the discipline of change management. She has also developed expertise in senior executive recruitment with a global search organisation.

Robyn is Chair of the Uniting Council Sydney North and was previously a board member of Uniting Mission and Education. She brings to her roles deep knowledge and skills in program and project management, governance and risk, people and HR systems.

Robyn is active in the community through the Uniting Church and also volunteers her time to projects in Asia with Habitat for Humanity.

Robyn joined the Uniting Board in April 2016.

Robyn Brown

Board members


Rev Jane Fry

Rev Jane Fry is the General Secretary of the Uniting Church of Australia Synod of New South Wales and the ACT and has more than 20 years’ experience in pastoral ministry and church leadership. She is a pastoral supervisor, an experienced mentor and a mediator and conflict coach.

Jane has had considerable experience in ministry and leading the church in times of change, including helping the UCA Sydney North Presbytery understand the necessities and challenges of transitional ministry.

Jane joined the Uniting Board in November 2016, upon her appointment to the role of Acting General Secretary.

Arthur is the Managing Director of VMG Capital. His company specialises in strategic corporate advice and services to private, government and not-for-profit sectors. VMG helps companies to reach their full potential by designing and implementing the right financial structures and systems to fit the need.

With 25 years’ experience in financial services, Arthur held senior positions with NAB, Westpac and Macquarie. He is a graduate of the Australian Institute of Company Directors, Fellow of the Institute of Chartered Accountants in Australia and holds a Bachelor of Commerce, majoring in Accounting, Finance and Information Systems.

Arthur joined Uniting’s predecessor Service Board in 2010 and the Uniting Board in March 2014 upon its establishment. Arthur was Chairperson of the Board’s Capital Advancement Committee at the time of his retirement from the Board and oversaw the review of the property portfolio from June 2014 to January 2016 on behalf of the Board.

Raymond is a proud Aboriginal man, descendant of both the Dharug and Murri Nations. He was raised in Redfern and is an Elder and founder of the Aboriginal Community at Mingaletta.

He served 28 years in the Royal Australian Navy, including seven years on submarines, and is acknowledged as the first Indigenous submariner. Before retirement, Raymond was the Aboriginal Community Liaison Officer for the Department of Education and Training in the Northern Sydney Region.

Passionate about equity in education, Raymond served on the NSW Ministerial Aboriginal Education Review team. He remains active in his community and was instrumental in developing the ‘Sharing the Dream’ parenting program.

Raymond joined Uniting’s predecessor Service Board in 2009 and the Uniting Board in March 2014 upon its establishment. Raymond was appointed to the position of Uniting Advocate for Aboriginal People in February 2017 and resigned from the Board at that time.

Arthur Psaltisto May 2017

Raymond McMinnto February 2017

Board members

70

Tony Stephensonto February 2017

Liz NicolAppointed October 2017

Tony is Director of O’Connell Advisory, a management consulting and management service company. With over 20 years within the health and aged care sectors, Tony’s experience includes working for private equity companies, for-profit, not-for-profit and church-based organisations.

Tony is a chartered accountant and has held consulting, senior management and board of director roles. Tony has previously been on the board for companies operating private and public hospitals, aged care and health insurance services.

Tony joined Uniting’s predecessor Service Board in 2009 and the Uniting Board in March 2014 upon its establishment. Tony was Chairperson of the Board’s Care and Clinical Governance Committee at the time of his retirement from the Board.

Liz is an experienced leadership consultant with specialist expertise in organisational behaviour and culture change. She is an Executive Director of SafetyWorks Group, working with leading Australian companies to develop strategic approaches to managing health and safety effectively and influencing organisational culture change. She has experience across a wide range of sectors bringing skills in leadership and collaborative approaches to engage people toward achieving organisational vision.

Liz is a graduate of the Australian Institute of Company Directors and an experienced non-executive director. She has recently concluded her role as Chair of Leapfrog Ability, a disability support organisation and is a member of the Hunter Region Committee of the AICD. She has previously sat on the Board of St Philips Education Foundation as well as the Hunter/Central Coast/New England Regional Board of UnitingCare.

Liz has held senior management roles leading teams across a range of industries including Water Utilities and Steelmaking. She holds qualifications in Nursing and Occupational Health and Safety and has lectured (sessional) in the bachelor and post-graduate degrees in Health and Safety at University of Newcastle.

Board members


Michael TalbotAppointed October 2017

Peter WellsAppointed October 2017

Michael is an experienced non-executive director and senior consultant particularly in the area of establishing services with a client centric design that create customer value and enhance an organisation’s brand. He has had direct experience in managing a portfolio of assets worth over $1.5 billion both in his role as a senior executive in the retail operations of Australia Post and the NSW Department of Justice. This included realising on under-utilised assets and reinvesting in new developments that aligned with the organisations’ contemporary goals enabling them to meet the changing needs of the communities they serve. This included the many challenges associated with treatment of heritage assets and those with which the local community has a strong affinity.

Michael holds a Bachelor of Commerce, Majoring in Finance, Accounting and Systems (UNSW), is a Fellow of the Australian Certified Practicing Accountants, and is a Member of the Australian Institute of Company Directors.

Peter has extensive professional experience with governments, the community and industry at many levels across roles covering service delivery, governance, compliance and regulation, complaints management, management structures and controls, purchasing, customer service, and conducting major reforms. This is complemented with the ability to both develop and implement policies to ensure strong governance and ethical conduct.

He has a passion for excellence in service delivery, regulatory compliance and in seeking large and important outcomes for the community in NSW and Australia.

Peter has worked as Executive Director at NSW Roads & Maritime Services and in senior roles at NSW Department of Infrastructure, Planning and Natural Resources and the NSW Environment Protection Authority. Peter has Bachelors and Masters Degrees and advanced management qualifications from numerous vocational studies. He has also completed the Australian Institute of Company Directors graduate course for Directors.

We act for a safer, fairer, brighter future.

Board members

72

Organisational structure.

Uniting Church NSW and ACT Synod

Uniting Board

Peter WorlandExecutive Director

Sandra BlackChief Customer

Officer

Rick MorrellDirector Mission

Saviour BuhagiarDirector Residential

Aged and Health Care

Bob MulcahyDirector Resilient

Families

Chris GroverChief Financial

Officer

Jill ReichDirector People

and Systems

Simon FurnessDirector Property

Doug TaylorDirector Resilient

Communities

Linda JustinDirector Practice

and Quality

Anna Videira-Johnson

Director Strategy

Board members


Where did our funding come from:

Revenue

Year ended 30 June 2017

($m)

Government subsidies, grants and program funding

$569.4

Resident fees, client fees and charges $176.3

Other revenue $221.1

Total revenue $966.8

Financial update for the year to 30 June 2017.

500

550

600

650

700

750

800

850

2017*2016201520142013

$ m

illio

n

*excludes sale of properties

Uniting revenue growth.

Revenue for Uniting has increased by 32 per cent over the past five years. Growth in disability services, residential aged care, home care and State funded children’s services feature as part of the increase.

59%23%

18%

Financial year in review

74

What did our services contribute to revenue?

The Revenue increase of seven per cent (excluding abnormal items) during the year was largely associated with growth in home care service delivery leading up to the February 2017 changes to the way consumers obtain services; residential care and disability local area coordination programs in their first full year of activity.

60%

11%

6%

4%3%

6%

11%

6%

16%

7%

9%

63%

Expenses


($m)

Wages, salaries and related expenses $484.5

Depreciation and amortisation expenses

$65.9

Property costs $50.3

Program costs and consumables $119.0

Other expenses $47.8

Total expenses $767.5

Revenue


($m)

Families $88.0

Residential $482.1

Home & Community Care $88.2

Disability $45.5

Early Learning $20.2

Independent Living $33.7

Other $47.5

Total revenue $805.2

What did we spend?

Expenses increased by seven per cent. Whilst expenses increased in direct proportion to revenue growth, the significant contribution was activity associated with Home Care Packages and Local Area Coordination for Disability Services.

Depreciation also increased by 12 per cent reflecting the increased capital investment.

Note: The above revenue excludes sale of properties.


75

What assets do we own?

Total assets increased by 20 per cent over the last year. The significant increase being in cash received from new development sales of independent living units together with the cash received from the gain on sale of a property in North Sydney. Capital expenditure on new and redeveloped buildings and activities to support better common practices totalled $117.2 million.

49%

2%1%

48%

What do we owe?

Liabilities increased by 30 per cent. The majority of this related to increased refundable loans received from residents of $109.7 million.

Liabilities


($m)

Refundable loans to residents $928.8

Employee benefits $81.5

Trade and other payables $103.8

Other $8.5

Total Liabilities $1,122.6

Assets


($m)

Property, plant and equipment $957.4

Financial assets, including cash and investments

$971.4

Intangible assets $27.8

Trade and other receivables $40.9

Total Assets $1,997.5

7%

9%

1%

82%

Uniting Annual Report 2016/17


76

Running head

everything we do, we do with heart. - uniting...and resilience of people and communities. the...

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