PowerPoint Presentation

Evaluating Impact: A Human-computer interaction perspectiveAndrea G. Parker, PhDAssistant ProfessorCollege of Computer & Information Science Bouv College of Health SciencesNortheastern University

a.parker@neu.eduwww.ccs.neu.edu/~andrea@agparker

Wellness Technology Lab Health equity

Community advocacybeing a vocal and active proponent for change around a health topic of concern [Gold & Miner]

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Human-Computer Interaction

Shifting behaviors & attitudes Creating new opportunitiesfunctional value

LearnableEfficientergonomic value

Capturing interestFulfilling & enriching experiencesbeauty, emotional activation, personal values, enjoymentUsefulUsableEngagingDesignEvaluatePrototype

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How can technology enable lay health advocacy?

focus groups system analytics + content analysis + interviews + observations + surveys* Parker, A. G. et al. (2012). Health Promotion as Activism: Building Community Capacity to Affect Social Change. In Proc. of CHI'2012.* Parker, A.G. & Grinter, R.E. (2014), "Collectivistic health promotion tools: Accounting for the relationship between culture, food and nutrition," International Journal of Human-Computer Studies.

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Do teens feel social networking apps (SNAs) are suitable for supporting health advocacy?Irannejad Bisafar, F., et al (2016). Youth Advocacy in SNAs: Challenges for Addressing Health Disparities. To appear in Proceedings of CHI 2016.

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5-weekintensive participatory design workshop8 10th gradersMost from racial/ethnic minority groupsLow & higher income

Love & breakup letters Advocacy trialsFocus groups

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Co-analysisTeen-led affinity diagramming

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Barrier: Who and how am I impacting?

Its like harder to get reactions from people from Snapchat. Because I know Snapchat is usually like you just post it there and people like, just flip through it but they dont really think much about it.

When youre posting about something that like, has a huge impact on society or like your city or your neighborhood, you want to know what other people think, rather than people just like, tapping through it on your story. -- Sarah

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Going forward

Pitfalls/ChallengesA lack of sociotechnical theory to support comprehensive analysis across systemsmany one-off findingslimited study replication

Short-term evaluationschallenge with novel tools, constraints of community organizations

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Open QuestionsExploring the expected scope of users engagement with our tools. How long do they need to use them for intended impact to happen? Design principles for systems used in a transient vs. intensive/longitudinal manner?

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Open QuestionsHow are diverse stakeholders impacted by civic technologies, for better or worse? How are systems embraced/rejected by parties who disagree with the political commitments of civic technologies? How does use of civic technologies compare across settings (e.g., geographic, populations, etc)?

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AcknowledgmentsHerman SaksonoPhD StudentNortheastern University

Dana Moore, Priscilla Baquerizo

Boston Public Health CommissionTeen Empowerment Farnaz Irannejad BisafarPhD StudentNortheastern University

Evaluating Impact: A Human-computer interaction perspectiveAndrea G. Parker, PhDAssistant ProfessorCollege of Computer & Information Science Bouv College of Health SciencesNortheastern University

a.parker@neu.eduwww.ccs.neu.edu/~andrea@agparker