BY A. SRAVANI

ESSENTIALS OF KNOWLEDGE

MANAGEMENT PART II

CONTENTS

• KNOWLEDGE CAPITAL• KNOWLEDGE SOURCES

• ORGANISATIONAL KNOWLEDGE PROCESSES

• KNOWLEDGE CONVERSION• TECHNOLOGY ENABLERS

KNOWLEDGE CAPITAL

– “An intangible asset that comprises the information and skills of a company's employees, their experience with business processes, group work and on-the-job learning”.

• INVESTOPEDIA

– Knowledge capital is not like the physical factors of production.

– comparative advantage to its competitors.– The people who possess the accumulated

knowledge about a company are the carriers of knowledge capital.

“Knowledge capital is the value that a customer assigns on top of the cost of sales and cost of capital”.

Methodologies uses for knowledge capital 1. bottom up methodIt involves in evaluating the knowledge assets of an organization . The total knowledge capital is calculated by summing up the value of patents, software & trained people. But cannot reflect the true value of knowledge capital of an organization.2. top down approachIt involves valuation of outputs before the valuation of inputs.

KNOWLEDGE SOURCES•An organizations competitive survival and ongoing sustenance would primarily depend on their ability to continuously redefine and adapt their goals and purposes.•This can be achieved by Cleaning or extracting knowledge from the various data and information pools.•Knowledge can be anywhere and understanding knowledge can be difficult until its need and usage becomes clear.•Knowledge can be anywhere and understanding knowledge can be difficult until its need and usage becomes clear.

Knowledge source can be classified under two major headings:structured knowledge sourceknowledge derived from structured data and information sources like databases. But in these data form a part of operational databases of various departments .Unstructured knowledge sourceknowledge derived from unstructured sources like text documents, graphics, websites and tacit knowledge that a knowledge worker possesses.

ORGANISATIONAL KNOWLEDGE PROCESSES

•Knowledge is the full utilization of information and data, coupled with the potential of people skills, competencies, ideas, intuitions , commitments and motivations.

•Knowledge processes are used to extraction of knowledge sources within an organisation their storage and flow within the organisation.•The following are the 5 distinct processes that are as follows•Knowledge creation knowledge renewal•Knowledge acquisition•Knowledge organisation•Knowledge sharing

People +experien

ce

Organizational

information

Transfer +act=new

knowledge

“ IS KNOWLEDGE CREATED OR DISCOVERED?”

1..KNOWLEDGE CREATION

•Knowledge is created, discovered, transformed and shared.•Process is cyclic and contributes to development of the knowledge base of an organisation.•Some of the forms are as below:COMPETITOR KNOWLEDGECUSTOMER KNOWLEDGESUPPLIER KNOWLEDGEPRODUCT KNOWLEDGETECHNOLOGY KNOWLEDGPROCESS KNOWLEDGE

ORGANISATIONAL KNOWLEDGE CREATION CYCLE

PERSONAL KNOWLEDGE CREATION CYCLE

INFORMATION

KNOW-HOW

EXPERIENCE

S

SERENDITY

COLLECTIVE KNOWLEDGE CREATION CYCLE

KNOWLEDGE

SHARING

KNOWLEDGE

ACQUSITION

ACTION

ORGANISATIONAL KNOWLEDGE CREATION CYCLE

ORGANISATIONAL

KNOWLEDGE

CKCC

PKCC

2.KNOWLEDGE ACQUISITION

• Capturing the knowledge contained within these diverse sources is crucial for the building as well as effectively using organizational information repositories.

• To develop initial efforts to artificial intelligence and expert systems.

• Human-computer interaction community.

• Emails, news groups, web-conferencing.

3.KNOWLEDGE ORGANISATION

• It refers to design and develop of a knowledge base or knowledge repositories and the associated conceptual access structure in order to ensure and easier retrial , creation and sharing of knowledge.

• Careful design and steady maintenance of additional knowledge.

• Indexing, cataloguing, classification, records management, textual database creation.

4.KNOWLEDGE SHARING

• Knowledge and creative approaches that are needed to solve complex problems

• Educational needs and skill .• Broad knowledge represents

community.• Share and reuse of

accumulated knowledge• The new reuse oriented

approach –to find and use entries useful to their needs as well as pre existing services built on.

5.KNOWLEDGE RENEWAL

• Processes used to create, communicate and apply knowledge results in the generation of new knowledge and resultant expansion of knowledge base.

• Tacit knowledge to explicit knowledge converting

knowledge• base• cognition• externalizatio

n• internalization

DR. YOGESH MALHOTRA

SOCIALIZATIONEXTERNALIZATIONDISSEMINATION*The act of spreading ,especially informationINTERNALIZATION

KNOWLEDGE CONVERSION

TECHNOLGOY ENABLERS

• Backbone communications infrastructure• Access structure to information/

knowledge source• Organizational knowledge sharing

mechanisms1. Organizational vocabulary2. Collaboration tools

summary• KM as a series of transactions or activities

between entities. These activities are• Buing, brokering( connecting those buying

with selling)• Selling(holders of knowledge that are

selling that knowledge)• The need of the hour is in effectively

cultivating knowledge and encourages its productive usage.

• Organisation must develop and share cross organizational skills and maintain a high level of self awareness.

•REFERENCES1.SUDHIR WARIER “KNOWLEDGEMANAGEMENT”VIKAS PUBLISHING HOUSE PVT LTD,2003.2.WWW.INVESTOPEDIA.COM