envoyez nous votre cv : [email protected], france, lyon – technicien (ne) support clients...

Polyglot Group your cross-‐cultural partner

France, LYON – TECHNICIEN (NE) SUPPORT CLIENTS EMEA, MULTINLIGUE

= OPPORTUNITE ! URGENT -‐ ENERGIE RENOUVELABLE – LEADER MONDIAL !

Excellent relationnel ? Communication orale et écrite irréprochable ? Expérience en Support Technique Client ? Compétences Interpersonnelles Connaissances en Réseaux informatiques ? Curieux ? Capacité d’apprentissage ?

TECHNICIEN (NE) SUPPORT CLIENTS EMEA, MULTINLINGUE

-‐ Responsable de la communication Supports Clients. -‐ Fournir toutes les informations d’avant vente sur les produits. -‐ Reporter la totalité des activités menées dans le logiciel CRM. -‐ Analyser les problèmes techniques relatifs à des installations. -‐ Porter assistance à l’activation de sites -‐ Visites sur site pour aider à résoudre les problèmes des clients ou pour aider à la formation des clients. -‐ Collaborer avec le bureau d’études à la résolution de dysfonctionnements sur les sites et aux modifications des produits qui en découlent. -‐ Alimenter une base de données centralisée des différents défauts constatés. -‐ Porter aide aux autres collaborateurs dans le cadre de dépannages ou tâches administratives -‐ Prendre part à la formation continue sur les normes de l’industrie et les spécificités des produits.

ENVOYEZ VOTRE CV OU VOTRE PROFIL LINKED IN SANS TARDER !

[email protected]

PROFIL CANDIDAT 5 ans d’expérience en support technique / service clients. Compétences en informatique (Windows/ Mac OS). Connaissances en électricité (circuits AC & DC) / BTS génie électrique ou électronique. Expérience préalable avec des produits et les réglementations en électricité/photovoltaïque (UTE C 15-‐712-‐1, NF C15-‐100, C10/11) Excellentes capacités en communication écrite et parlée (français et allemand) exigé Autres langues européennes fortement appréciées : Anglais, néerlandais, espagnol, italien. Multitâche dans un environnement au rythme accéléré. Excellentes compétences relationnelles interne et externe. Expérience en réseaux informatiques TCP / IP

France, LYON – CUSTOMER SUPPORT TECHNICIAN EMEA, MULTILINGUAL

= OPPORTUNITY ! URGENT – SOLAR INDUSTRY – GLOBAL LEADER !

Is product strategy a passion ?

Have you developed product roadmap ?

You have proven track record in execution of such roadmap?

Want to lead an entire region for a global leader?

You have PV, Solar or relevant experience in related fields?

Proactive? Persistent? Excellent interpersonal skills?

Ready to tackle a rewarding challenge head-‐on?

CUSTOMER SUPPORT TECHNICIAN EMEA – MULTILINGUAL -‐ Responsible external Customer Support communication ( mail + phone ) -‐ Provide pre-‐sales information about products. -‐ Document and track all activities in a central CRM/HelpDesk software platform. -‐ Troubleshoot technical issues related to installations & Assist with the activation of new sites as needed. -‐ Attend site visits to assist in resolving customer issues or to help with customer training as needed -‐ Coordinate with Engineering with tracking of field-‐issues, and subsequent product-‐ modifications, logging product bugs in a central database. -‐ Assist other team-‐members with troubleshooting and/or administrative tasks as needed. -‐ Participate in ongoing training/education of industry standards

Polyglot Group is an award-‐winning Human Resources & cross-‐cultural solutions provider to international organizations of all sizes. We proudly assist start-‐ups, SMEs and global

organizations wishing to expand or optimize local operations. Our Australian & European offices assist strategy execution all around the world so we invite you to check job

opportunities in your region by visiting the job opportunities section of our website! We value your language skills and if you want to work for an international company or travel, let us know as we could have a job for you now or in the future! Most of our opportunities are advertised, but some aren’t so if none of the advertised job ads suit your ideal job, send us your resume and a few words to describe your ideal role so that we can be in touch in the

future if a suitable opportunity arises.

Our values are: Passion, Personalization, Pragmatism & Probity; if you want to know more or would like to send us some feedback, please email [email protected]

THE RIGHT CANDIDATE

5+ Years experience working in a technical support / customer support role Computer literate (PC skills essential, Mac OS desirable) Understanding electrical concepts, AC & DC circuits, electrical or electronics background Experience with solar PV products + experience of relevant regulations (including UTE C 15-‐712-‐1, NF C15-‐100, C10/11) Fluent in German & French, additional European languages (English, Dutch, Spanish, Italian) Have the ability to multi-‐task in a very fast-‐paced environment. Have excellent interpersonal skills with both external customers and internal employees. Experience with consumer-‐grade networking TCP/IP data networking

LINKED IN YOUR PROFILE OR SEND YOUR RESUME !

[email protected]

Relevant candidates will be sent more information about the company in order to submit a full application including CV, cover

letter & answers to questionnaire.

envoyez nous votre cv : [email protected], france, lyon – technicien (ne) support clients...

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