Enterprise MobilityTransparent ExperienceMobility solutions have been prevalent for more than a decade; however, the degree of adoption by Transportation and Logistics companies has recently shown a dramatic increase. This trend can be attributed to the need to meet the demand for agile and flexible enterprises and the shift from ad-hoc and need-based implementation to a holistic, enterprise-wide mobile strategy, which has upstream and downstream implications across business processes.

Key Challenges

The SolutionTransportation and Logistics companies are constantly trying to identify new ways to remain competitive in an industry driven by high fuel prices, government regulations and increased customer demands. The need to deal with internal and external pressures demands a greater degree of transparency and real- time operational visibility. A wireless infrastructure is fast becoming a necessity in order to respond to increased pressures created by the complex dynamic environment in which LSP’s operate today. There is a need to create an enterprise level mobile solution strategy that can completely harmonize with networks, platforms and processes. Some of the key challenges that LSP’s face today are:

• Enabling real-time visibility across operations and the enterprise

• Enhancing customer service

• Improving labor productivity

• Streamlining workflows across the supply chain, leading to improved cost efficiencies

• Optimizing operations through greater asset utilization

• Increased visibility into existing processes

• Real-time information on resources, fleets, delivery of shipments etc.,

• Exception and workflow alerts for taking effective and immediate business decisions/directions

HCL’s Enterprise Mobility Platform for LSPs enables complete transparency across the supply chain eco- system by leveraging a business process led solution framework powered by strong domain expertise. It provides:

HCL has built a complete framework for assessment, including KPI’s, tools and accelerators that can deliver business benefits in the shortest period. Through a collaborative approach, we can help identify, develop and deliver integrated mobile solutions across potential processes which can be mobile enabled.

Logistics Heat Map for Enterprise Mobility

Human Resources

Warehouse Management

Transportation and Freight Operations

Customer Management Sales Management Order Management

Vendor Management

Fleet Management

Performance

Quality Control

Procurement

Procurement

Front Office Back Office

Service Quality

Leads Sales Order Sales Order

Service Quality Reporting Processing Processing

Need Analysis Receipt

Consumers Operations

Reports

Track & Trace Booking

Forwarding

Cross-Dock Work Order

Replenishment

Performance

Inventory Control

Pick & Pack VAS

HRMS

Monitoring Reporting Environmental Audits Payables FixedAssets

Payables ReceivablesRecruitment / Training

Order Consolidation

Carrier Management

Rate Management

Marketing & Advertising

Tracking & Reporting

Customer Self Service

Approval Workflow

Business Relationship Management

Customer Data Management

Customer Data Management

Load Optimization

NetworkManagement

Order Collection & Dispatch

Consolidation / Deconsolidation

Driver & Route Management

Discrepancies Management

Equipment Management

Freight Planning

Freight Settlement

Route Optimization

Demand Forecasting

Fuel Op & Maintenance

Dispatch Management

Quote Management

Vendor Performance

Receive & Putaway

Yard Management

Space Optimization

Contract Management

Vendor Managed Inventory

Labor Management

Returns Management

Manpower Requisition

Performance Management

Event Management

Customs & Trade

GeneralLedger

Business Intelligence Finance & AccountsCompliance

• A Business Process Led approach to help you gain complete operational visibility across the enterprise

• A mature and well –developed Mobility practice with architects working on cutting edge mobile technology

• A Platform based approach built on open standards, providing an easy path to enterprise level adoption

Partnering with HCL can help you leverage

HCL offers the following integrated end-to-end services suite across multiple platforms

Why HCL• 4000+ person years’ of experience in

mobility across 120 customers

• Strong partnership ecosystem with industry leading vendors

• Mobility innovation Centers of Excellence (COEs) and mobility labs

• HCL Co-Innovation Laboratories (COILs)

• Rated as leaders on mobility by leading industry analyst organizations including Gartner, Forrester and Zinnov

HCL works with leading LSPs in the world, delivering innovative mobile strategy and implementation solutions across the enterprise. Partnering with HCL has helped our customers gain

• 20-25% improvement in operational efficiency through mobile enablement of key processes including vehicle assignment, track & trace and warehouse management operations

• 20% improvement in On Time Delivery Performance through automated inventory management, picking and packing processes

• Close to 15-20% improvement in Ship to Invoice time in freight management operations

• 15-20% enhanced visibility across the shipment lifecycle enabling effective decision making during critical and emergency situations

Case Study

• Real time information availability

• Cubersome method of tracking shipments through websites

• Inability to access information instantly in real time

• HCL Risk of losing customers to competition

Parcel Tracking

BusinessChallenges

SolutionHighlights

Benefits

HCL helped one of thea leading US basedglobal 3PL provider of 3PL services withimplement a a freedom to track and trace shipment status solution on the go

• A mobile application that provides track & trace of shipment status while on the go.

• Details of shipping history, ststus of current shipments

• One-touch global access

• Inceased visibility to customer, as to the current status of thier shipment movements, in realtime, no matter where they are

• Get up-to-date tracking details on mobile/tablet

• Customer will have one-touch access to the current status

• Improved cutomer service