Enterprise CRMComprehensive. Versatile. Scalable – All in 1

By SPEC INDIA

Why Is Enterprise CRM the Buzz Word Today?

• A customer centric philosophy• Key to business growth and insight• Increased customer loyalty and satisfaction• Enhanced up-sell and cross-sell opportunities

Enterprise CRM – An IT evolution over the years, encompassing a chain of succeeding revolutions

1990s - Emergence of SFA

1995 - Evolution of CRM as a concept

1999 - Emergence of multiple eCRM vendors

2000s - Prominent Enterprise CRM vendors come out with SaaS CRM products

Today - Entry of Cloud based technology for Enterprise CRM, showing highest projected and accelerated growth

Enterprise CRM - From Customer Record Maintenance to Complete Customer Engagement - A Transition

A Step wise Progression of Enterprise CRM Solutions

Access to Personal Information

Sales Management Software for personal purpose

Enterprise Sales Management Software

Enterprise CRM for everyone

Mobility based Enterprise CRM

Top 5 Conditions to be verified

for a successful Enterprise CRM Solution

1. Business Understanding• Do you have thorough understanding of the

business? • Do you know in exactly which manner does the

business intend to interact and satisfy the customers?

2. Thorough Planning• Do you have proper planning and execution of

activities based on the plan? • Have you catered to scope escalation /

deviation?• Have you indicated timelines for activities?

3. Correct Team Structure• Do you have the correct team of people who

know what they want and what is good for the organization?

• Are right people involved right from the start?

4. Smooth Implementation

• Is your implementation ensuring minimal disturbance to the current business flow?

• Is you schedule planned phase wise, in shorter spans so as to ensure good results?

5. Precise forecasting on Total cost of ownership

• Have you worked out a finance model which has covered all aspects of implementation costs?

• Have you budgeted costing in relevant phases to avoid any type of financial deviation?

Key eCRM Factors that Can Augment Customer Relationship

Customer Data Management

Customer Driven Approach

Networking Setup

Training of Employees

Knowing the Customer Better

SPEC INDIA’s Enterprise CRM Solution - Renaissance

Experience the Power of 1

To know more about Renaissance: Enterprise CRM Solution

Visit the link below and schedule a FREE DEMOwww.ecrmsolutions.co