blackbaud enterprise crm · blackbaud crm™ blackbaud enterprise crm the solution of choice for...

Blackbaud CRM™

Blackbaud Enterprise CRMThe solution of choice

For leading organisations needing a scalable and extensible product that provides the ability to manage your supporter’s journey throughout your organisation and covers fundraising, multi-channel marketing, events, volunteering, memberships and sponsorship both on and offline.

fundraising.blackbaud.co.uk/blackbaud-crm

You’re innovative. You’re complex.

You’re a leader and looking for your next stage of expansion, with ambitious goals around revenue, engagement and impact driven by best practices.

You need an advanced CRM to manage your diverse relationships with past, current and prospective supporters, members, volunteers, influencers and corporate networks.

You face unique and changing demands and require a powerful, flexible and scalable solution for your organisation’s enterprise needs.

Want to find out more about Blackbaud Enterprise CRM? Get in touch:

T +44(0) 207 601 7100W fundraising.blackbaud.co.uk/blackbaud-crm

E [email protected]

Growth

Grow your fundraising and engagement activity

with better campaign management, marketing programmes, prospecting

tools and supporter tracking.

Knowledge

Know your supporters better, analyse your

campaigns and results, and keep track of many

different activities taking place across your

organisation.

Expansion

Expand your reach to new teams or territories, handle extra currencies

and languages, amalgamate corporate

connections and strengthen performance.

You’re innovative. You’re complex.

Enterprise CRM Functionality



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Relationship ManagementBring together information from different departments,

offices and systems to achieve a unified constituent view and

manage your relationships holistically.

Revenue ManagementCollect, process and keep track

of all types of philanthropic and wider revenue, including complex handling of Direct

Debits, Gift Aid, currencies and split applications.

Prospect ManagementIdentify new prospects and

drive forward the cultivation, solicitation and stewardship of your most important external individuals and organisations.

Marketing and Communications

Support multiple channels for your marketing efforts and

plans with a timely and strategic approach to drive acquisition,

improve engagement and increase retention.

Events ManagementFrom marathons, lectures, bike rides, coffee mornings and reunions, manage every aspect of the events you host

and draw new insights to improve the programme.

Online EngagementEnhance your constituents’ online experience through

web, email and social integration, both harness and enrich you data online, and

drive increased income.

Volunteers ManagementFirst-class functionality for managing volunteer

opportunities, hours worked, recognition and recruitment, and track everything from engagement to expenses.

Memberships ManagementManage membership programmes including

free, one-off and recurring subscription programmes, and drive retention and upgrades.

Sponsorship ManagementFull management of both individual and programme

level opportunities for child, animal and many other types

of sponsorships.

Reporting and AnalyticsModel your data for new

insights and use seamless roll-up and drill-down

reporting to evaluate and measure performance of

individuals, teams, efforts or campaigns.

Payment ProcessingSecurely accept payments

through a fully built-in PCI-compliant solution with

integrated Merchant Services to streamline processing and

automate reconciliation.

Data EnrichmentEquip yourself with the tools to help improve your data,

from keeping your addresses accurate and geocoded, to finding new social media

details and managing duplicates.



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Supported every step of the way

“The functionality of Blackbaud Enterprise CRM is excellent – It was just what we were looking for. We’ve been given the confidence that we’re working with the right company and that Blackbaud is going places.” -University College London

Do you need hosting?

Your dedicated Technical Account Manager

Our award-winning Support team based in Glasgow are here to help. As part of your annual subscription you also receive a dedicated Technical Account Manager, who will look after you (and a maximum of six other organisations), including making sure the system suits your organisation’s needs, providing your helpdesk with regular updates and other guidance, and helping you get the most out of the solution over time.

With us, with you, or with someone else, whatever you prefer!

Whether you would like your data hosted with us in our state-of-the-art data centre in Amsterdam, with your preferred hosting partner, or on-premise, we can accommodate any preference.

Two ways of meeting your needs.

With the introduction of two unique implementation approaches, Blackbaud allows non-profits to realise the vast power of a platform that scales to the needs of any organisation:

It’s cheaper, easier and quicker than you think.

fundraising.blackbaud.co.uk

With a preconfigured database, best practice business processes and a proven

technology platform, Blackbaud CRM Cloud Edition offers a tightly-packaged yet scalable solution, to meet your core needs most quickly and easily while maintaining

full flexibility for you to add custom requirements in the future.

Blackbaud Enterprise CRM Unlimited provides a more extensive

implementation phase that gives larger or more complex organisations the full flexibility to design and build out a highly-configurable platform.

Preconfigured CustomOr

Blackbaud Enterprise CRM Pricing

Blackbaud Internet SolutionsA tightly-integrated website and email solution that comes automatically within the

platform.

Blackbaud Direct MarketingThe full integrated marketing and communication toolkit for sophisticated segmentation

and delivery.

Blackbaud Merchant ServicesThe secure end-to-end payments solution for processing your donations, event

registrations and memberships.

Blackbaud everydayheroIntegrate peer-to-peer and crowd-fundraising directly into your platform to harness the

full power of social.

Blackbaud Social Media FinderBuilt-in integration to discover where your contacts are on social media, and what their

usage and influence is like.

Blackbaud WealthPointDiscover and track the affluence of your contacts and prospects, and who has greatest

propensity to support your mission.

Integrates with other Blackbaud solutions:

Our pricing and packages are fully adapted to your needs, so get in touch for a quote tailored to your organisation’s requirements.



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Microsoft OfficeA deep set of tools to harness the power of the common MS office toolset from within

your platform.

Currency RatesEnsure you can accurately report on the current value of your overseas pledges at any

time.

Direct Debit ValidationDouble-check that the direct debit details you have for your donors are correct and

up-to-date.

Social Sign OnEnsure a seamless experience for your constituents when engaging with you online,

including across websites.

Address ValidationEnsure all the postal addresses in your database are complete and valid

Microsoft Bing MapsUtilise geo-coding to map your constituents directly within the platform, so you know

where to focus your efforts.

“We needed a flexible, powerful and 21st century CRM solution and felt Blackbaud Enterprise CRM best matched our needs.”

-The National Deaf Children’s Society (NDCS)

Integrates with external solutions:

Global Community

Join our extensive list of customers worldwide:

blackbaud enterprise crm · blackbaud crm™ blackbaud enterprise crm the solution of choice for...

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