enterprise application architecture - queensland health · the application architecture describes...

1. Statement The Application Architecture describes the specific directions, constraints and requirements in the application domain and describes how applications can deliver business and information needs. The Application Architecture will guide and constrain decisions to ensure that its application portfolio meets the needs of the enterprise and its stakeholders. This Standard identifies the minimum requirements for applying the Department of Health Enterprise Application Architecture to support the department’s vision, strategic plans, and performance objectives. 2. Scope Compliance with this standard is mandatory. This Standard applies to all employees, contractors and consultants within the Department of Health divisions, agencies and commercialised business units. 3. Content

3.1 Enterprise Architecture Application Domain 3.1.1 The Department of Health Enterprise Application Architecture shall describe the specific directions, constraints and requirements in the application domain. 3.2 Enterprise Architecture Application Portfolio Classification 3.2.1 The Department of Health Enterprise Application Architecture shall provide a basis to classify applications in a structured manner. 3.2.2 The Department of Health Application Products and Services Portfolio Classification scheme shall provide the mandated and commonly used applications to be used to deliver services to customers. Note The Department of Health Application Portfolio Classification extends the Queensland Government Application Classification Portfolio Framework to include sub domains relevant to the core business of healthcare. This framework provides a generic taxonomy for classifying and cataloguing Queensland Government Application Assets using a three level classification approach. It also provides for extending the taxonomy with additional levels of classifications and variants within the third and lower level classifications. Note The Department of Health Application Portfolio Classification diagrams provided in Appendices 1 and 2 show the Application Portfolio Classifications through level four together with the QH-A-8.2 domain expanded for health specific requirements and the Enterprise Services domains. Where the QGEA Application Portfolio Classification Framework has provided classifications applicable for use by the Department, these have been retained. QGEA classifications which are not used by the Department are shaded grey in the diagram. Where the Department requires additional classifications to accurately describe its agency specific application assets, these have been added and are denoted by a heavy outline in the diagram. The associated descriptions are included in the application architecture positions tables in section 5.4 of this standard. Note The alignment of the Department of Health Application Products and Services Portfolio Classification to the Queensland Government Application Classification Alignment is included in Appendix 3.

Enterprise Application Architecture

Standard QH-IMP-402-5:2015

3.3 Mandated Application Architecture Artefacts 3.3.1 Queensland Government The following information standards and policies from the Queensland Government Enterprise Architecture (QGEA) and other Queensland Government sources shall be considered part of the Department of Health Application Architecture:

• QGEA Open Source Policy • QGEA Software Asset Management Policy

Note The Open Source Software Policy endorses the controlled use of appropriately licensed Open Source Software products within Queensland Government and the controlled release of Queensland Government owned software as Open Source Software. 3.3.2 Business Architecture Policy Considerations The following Department of Health Business Architecture processes and associated policies shall be considered for their potential influence or impact on the Department of Health Enterprise Application Architecture: Business Process Classification Policy requirement

Plan for Information Resource Management [QH-BP-9.1]

• QGEA ICT Resources Strategic Planning Policy (IS2) • Dept. of Health ICT Planning and Reporting Policy

Manage Information and Data [QH-BP-9.4]

• Dept. of Health ICT Procurement and the Procurement Policy

3.4 Application Architecture Positions 3.4.1 Where an applicable position states a mandated product/service, it shall be used when implementing a new product/service, replacing an existing product/service, or if major enhancements to an existing product/service are required. If there are multiple products/services for an applicable position, one of the products/services shall be used. A dispensation shall be required to not proceed with a mandated product/service. Where no mandated options are specified, there is no restriction or requirement for a dispensation. Note Additional explanatory information on the domains is provided in the Queensland Government Application Classification Framework. 3.4.2 Generic Service Delivery [QH-A-1] The following Generic Service Delivery domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Note Applications that are available but not specifically mandated are listed in the Product/Service Name sections. Further information regarding the individual application systems is available from the IT Applications Catalogue (http://qheps.health.qld.gov.au/hsia-spp/docs/docs_spp/id02525.pdf). Application Function

Description Product/Service Name Notes

QH-A-1 Generic Service Delivery

Generic Service Delivery includes those aspects of service delivery that are of a more generic nature and are likely to occur across many if not all agencies. In the Generic Service Delivery domains it is possible that there are commercial off-the-shelf products that may meet the needs of departments. Moreover, a product that services one department in any one of the domains may well also be suitable to service other departments with little or no change.

Refer to lower level domains

QH-A-1.1 Authorities, Licences,

This domain comprises all applications supporting the management of authorities, licences and permits for the full lifecycle of the

Mandated: Monitoring, Applications,

Enterprise Application Architecture Standard Chief Health Information Officer Strategy and Architecture Office Effective date: 01 July 2015 of 46

Printed or saved copies are uncontrolled.

http://www.qgcio.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/QGEA%202.0/Hardware%20Currency%20Policy.pdf

http://www.qgcio.qld.gov.au/SiteCollectionDocuments/Architecture%20and%20Standards/QGEA%202.0/ICT%20Cabling%20policy.pdf

http://qheps.health.qld.gov.au/hsia-spp/docs/docs_spp/id02525.pdf

Application Function


Permits and Awards

authority. This includes creation of the authority, update of the authority, renewal of the authority, revocation or cancellation of the authority. The distinguishing feature of each of these (authorities, licences, permits and awards) is that they are attached to a person or an organisation. Compare this to registrations and inspections with relate to objects or premises. It also includes applications that support the granting and management of Awards. Examples include: Internal Agency Awards, Awards to communities and Individuals, Academic Awards.

Permits and Licensing Events (MAPLE)

QH-A-1.2 Accreditation

This domain includes all applications supporting the process of accrediting individuals or organisations as qualified to deliver a particular service or conduct a type of business. Applications in this domain will typically maintain details of the accreditation, manage the life of the accreditation, maintain details of any assessments or inspections that may have occurred to evaluate the accreditation, and so on.

No mandated product/service position

QH-A-1.3 Registration and Inspections

This domain comprises all applications supporting the management of registration processes. It includes registration, renewal, transfer, deregistration, cancellation, and managing the registration details. It also includes any associated inspections required to establish or maintain a registration.


QH-A-1.4 Scheduling and Bookings

This domain covers applications that support providing scheduling and timetabling services to customers and taking bookings for services or other resources. The domain does not include enrolments but may have functionality to deal with wait listing and the associated notifications.

Mandated: Interpreter Service Information System (ISIS)

QH-A-1.5 Information Submission

This domain includes applications that support the submission of information to departments. For example, applications that allow forms to be lodged electronically, applications that allow members of the public to register their interest, applications that allow partner organisations to provide status reports, and so on. Applications that manage the collection of data and responses to surveys would be included in this domain.


QH-A-1.6 Information Provision

This domain includes applications that are general information provision applications. For example, applications that provide updates on statistics that a department maintains, applications that provide policy information in response to a customer query and, customised or in-house developed front-ends to datasets such as geographical and spatial content.






QH-A-1.6.1 Collaboration Management

This domain includes application functionality that more specifically provides information as part of a collaboration suite.


QH-A-1.6.2 Content Management

This domain includes application functionality that is designed to administer content. Examples include Web Content Management Systems (internet and intranet)

Mandated: Enterprise Web Publishing Service – TeamSite

QH-A-1.6.3 Portal Applications

This domain includes application functionality that is presented through a portal.

Mandated: QHEPS

QH-A-1.6.4 Spatial Information Management Software (GIS)

This domain includes application functionality that is geographical or map based.


QH-A-1.7 Subsidies, Grants, Benefits & Assistance

This domain covers all applications supporting the management and distribution of grants, benefits, subsidies and financial assistance. These applications will typically have reporting components and will commonly be linked, either directly or indirectly to financial management systems.


QH-A-1.8 Infringement Management

This domain comprises all applications supporting the detection, tracking, and resolution of infringements. Infringements may result in fines, demerit points and law court appearances.


QH-A-1.9 Investigations Management

This domain covers all applications supporting the investigation of an individual, an organisation, or an event. Applications in this domain will typically also include the ability to track all parts of the investigation across a prolonged series of interactions with multiple individuals, organisations, or locations. For example, police investigations of crimes, worker’s compensation investigations, etc.

Mandated: Queensland Incidents in Transfusion Haemovigilance System (QiiT) Other application(s): Queensland Health Risk Management System (QHRisk)

QH-A-1.10 Case Management

This domain covers all applications supporting a prolonged series of interactions with a client, or an organisation on an issue or set of issues. For example, areas such as community, child safety, health, justice and industrial relations would have applications in this domain.


QH-A-1.11 Library Management

This domain includes all applications supporting the management of resources in a library situation. Applications in this domain will typically include catalogue management, loan management, acquisition management, and so on.


QH-A-1.12 Event Management

This domain includes all applications supporting the management of major events such as major sporting events, heads of Government meetings, major conferences and exhibitions, etc. Applications in this domain






may include all aspects of an event such as, scheduling, marketing, ticketing, coordination of services, security, transport, etc.

QH-A-1.14 Computer Based Training

This domain includes applications that deliver, manage, or administer computer-based training. This will also include any computer-based assessment capabilities.


3.4.3 Line of Business Service Delivery [QH-A-2] The following Line of Business Service Delivery domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Application Function

Description Product/Service Name

Notes

QH-A-2 Line of Business Service Delivery

This domain encompasses the range of application types that support the ‘core businesses’ of Queensland Government departments that are not represented in the Generic Service Delivery domain. As such it is a diverse domain where commercial software products are often less likely to be available and therefore applications are more likely to be sourced from other jurisdictions or custom developed.


QH-A-2.1 Learning

This domain comprises all applications supporting planning, developing, delivering and assessing of learning activities.


QH-A-2.1.1 Student Enrolment and Results

This domain includes applications that manage the enrolment of students in a course of study and the management of the results of any assessments they undertake as a result of the enrolment. This may or may not include the aggregation of the results to determine if they qualify for an award.


QH-A-2.1.2 Timetabling

This domain includes applications that manage the scheduling and timetabling associated with the allocation of classes, instructors, students and venues.


QH-A-2.1.3 Curriculum Development and Management

This domain includes applications that assist in the development and management of curriculum in a course of study.


QH-A-2.2 Public Safety and Emergency Response

This domain comprises all applications supporting preparedness and response to emergencies.


QH-A-2.2.2 Disaster Management

This domain encompasses those applications that support the management of the response to natural and unnatural disaster events.






Notes

QH-A-2.2.3 Emergency Response Management

This domain includes applications that assist in the management, coordination and operation of emergency staff and facilities in the event of an emergency situation such as aircraft crashes, bridge or building collapses, hostage situations, water contamination etc.


QH-A-2.3 Law and Justice

This domain includes applications that support lines of business in the law and justice sector. This has a strong relationship to the Operational Policing domain.


QH-A-2.3.1 Incident Management

This domain includes applications that assist in the recording and management of incidents.


QH-A-2.3.2 Forensic Services

This domain includes applications for the management of forensic services associated with police and coronial investigations. Examples of forensic services include clinical forensic medical services, fingerprints, DNA, composite imaging, and photographic services.


QH-A-2.5 Paramedical

This domain comprises all applications supporting paramedical activities.


QH-A-2.14 Community and Welfare

This domain includes applications that support the provision of support, aid and assistance to persons in need in the community.


3.4.4 Client/Patient Relationship Management [QH-A-3] The following Client/Patient Relationship Management domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Application Function


QH-A-3 Client / Patient Relationship Management

This domain encompasses all applications supporting client/patient interaction spanning pre-sales, sales, and post-sales.

Refer to lower level domains Other application(s): Quitline CRM – deliver, record and report on Quitline programs

QH-A-3.1 Sales

The Sales domain incorporates applications that support the management and operation of the sales function in departments.


Client Account Management QH-A-3.1.1

This domain includes applications for the management of client account information and the associated financial records.


QH-A-3.1.3 Partner Relationship Management

This domain includes applications for the management of partner organisations and the tracking and management of all of the interactions with those partners.






QH-A-3.2 Marketing and Advocacy

This domain includes applications that deal with the marketing and advocacy activities of a department. Advocacy includes promotional programs run by government to influence the public’s behaviour, for example, Don’t drink and drive.


QH-A-3.2.1 Product, Service Development and Marketing

This domain includes applications for product and service development, promotion, distribution, and planning.


QH-A-3.2.2 Client Marketing

This domain includes applications for customer prospecting, segmentation and campaigns.


QH-A-3.2.3 Marketing Analytics

This domain includes applications for measuring and reporting on marketing efforts, determining market/product/customer profitability, predictive modelling, and product/market/customer optimisation.


QH-A-3.2.4 Brand Management

This domain includes applications for trade promotions, product development management and market research.


QH-A-3.3 Customer Service and Support

The Customer Service and Support domain encompasses applications that service and support the customer both before and after the customer's purchase of a product or service.

Refer to lower level domains Other application(s): Online Provisioning System (OPS)

QH-A-3.3.1 Client / Patient Service

This domain includes applications for non-product based client/patient service and includes functions to cater for client/patient complaints regarding product or service delivery, problems with billing, etc.


QH-A-3.3.2 Client / Patient Support

This domain includes applications for product based client/patient support and includes functions such as product usage support, implementation and problem identification/diagnosis and resolution, and managing onsite support staff.


QH-A-3.3.3 Call Centre / Help Desk

This domain includes applications for managing multiple channels of interaction with internal or external customers for the purpose of providing advice to enquiries and recording problems and complaints. Call centres and help desks typically include at least a telephone channel.

Mandated: Self Service Centre (SSC)

QH-A-3.3.4 Complaints Management

This domain includes applications for managing complaints from internal or external sources.

Mandated: Environment Health Information Network (EHInfonet)



3.4.5 Research Management, Science and Engineering [QH-A-4] The following Research Management, Science and Engineering domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Application Function


Notes

QH-A-4 Research Management, Science and Engineering

This domain encompasses application functionality that directly supports scientific and engineering processes.

Refer to lower level domains Other application(s): Consumer Perceptions of Care (CPOC) – data collection application

QH-A-4.1 Design and Engineering

This domain includes computer-aided tools used by architects, plant engineers, civil engineers, draftspersons, analysts and technicians. These tools are for common design applications such as conceptual design, industrial design, structural and thermal analysis, detail design, and electromechanical design. It includes designing buildings and industrial plants.


QH-A-4.1.1 Computer-aided Design

This domain includes applications that provide direct support for design activities. A typical example is a CAD package.


QH-A-4.2 Research

This domain includes applications that support research processes.

Refer to lower level domains Other application(s): Database of Research Activity (DORA)

QH-A-4.2.1 Statistical Tools

This domain includes applications for the storage and manipulation of statistical data typically associated with analytical research activities including analysis of survey data.


QH-A-4.2.2 Laboratory Systems

This domain includes applications used to analyse materials, samples and data in a laboratory environment in a medical, science or engineering capacity.

Mandated: AUSLAB, AUSCARE

QH-A-4.2.3 Trials

This domain includes applications used for research and science-based trials. Prime examples will be software supporting medical trials.


QH-A-4.3 Modelling and Simulation

This domain covers applications that support modelling and simulation activities such as transport network modelling that allow the construction and execution of models through simulation of real world environments and events.




3.4.6 Supply Chain Management [QH-A-5] The following Supply Chain Management domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Application Function


QH-A-5 Supply Chain Management

This domain covers application functionality to support all aspects of sourcing goods, services and information used or consumed in the production of the organisation’s outputs, or used to support the day-to-day operation of the organisation.


QH-A-5.1 Supply Chain Planning

This domain covers application functionality that supports the optimisation of the flow of goods, services and information from supplier to customer.


QH-A-5.2 Sourcing and Procurement

This domain covers application functionality that supports the efficient supply of goods and services across enterprise boundaries incorporating the tendering and evaluations of external partners/suppliers in the supply chain.


QH-A-5.3 Contract Management

This domain focuses on the entire contract lifecycle, including requirements planning, procurement, negotiation, collaboration, performance and compliance management, documentation (contracts, meeting minutes, discussions), variations and events (such as contract renewal or termination).


QH-A-5.4 Inventory / Consumables Management

This domain covers those applications that manage inventory and associated activities such as receiving and shipping. Also included are those applications that provide functionality for managing consumables such as tracking their usage and expiration, providing advanced notification of their expiration, and notification of the need for reordering.

Mandated: HP OpenView – service desk management system

HP OpenView mandated for ICT Inventory for ICT Enterprise Services.

Mandated: iPharmacy For pharmaceuticals.

QH-A-5.5 Fleet Management

This domain covers applications used to plan and manage fleet.


3.4.7 Enterprise Resource Planning [QH-A-6] The following Enterprise Resource Planning domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Application Function


QH-A-6 Enterprise Resource Planning

This domain includes domains that support the day-to-day back-office operation of the organisation.


QH-A-6.2 Enterprise Asset

This domain provides support for assets through their entire lifecycle from procurement through maintenance to disposal as well as providing

Mandated: HP OpenView – service desk management

HP OpenView Mandated for ICT non-financial asset





Management mechanisms to track and monitor asset performance.

system management for ICT Enterprise Services.

Mandated: SAP for Enterprise Asset Management (FAMMIS) Other application(s): Medical Aids Information System (MAIS) - equipment management system, Resource Management System (RMS) – including managing fleet and equipment, rooms and training courses

,

QH-A-6.3 Maintenance Management

This domain covers application functionality for work and materials management for fault repair, regular preventative maintenance and service activities. It is applicable to manufacturing, utilities, facilities, transportation, etc where assets and equipment subject to wear, failure, or repair is utilised.

Mandated: SAP for Enterprise Asset Management (FAMMIS), SAP for Plant Maintenance (FAMMIS) Other application(s): I-Net Computerised Maintenance Management System (iCMMS)

I

QH-A-6.4 Human Capital Management

This domain is a suite of applications designed to meet the HR function of an enterprise. The HR system stores employee information, automates business processes, and generates reports for management. Human Resource Management includes areas such as employee benefits, personnel administration, contingent workforce management, time and attendance, organisational development, performance management, compensation planning and strategy, workforce analytics, and payroll.

Refer to lower level domains Mandated: SAP HR Other application(s): Nurse on Q – nursing agency management service,

QH-A-6.4.1 Recruitment

This domain includes applications for the planning, management and execution of recruitment and selection activities.

Mandated: Vacancy Administration Database for Effective Recruitment (VADER) - register of surplus employees, Springboard – online recruitment tool Other application(s): Rural and Remote Nurse Relief Register (RRNRR)

QH-A-6.4.2 Employee Administration

This domain includes applications for the administration of employee records.






QH-A-6.4.3 Rostering

This domain includes applications for the creation, administration and management of employee rosters.

Mandated: Workbrain

Workbrain is mandated for interfacing with the Payroll system only.

QH-A-6.4.4 Time and Attendance

This domain includes applications for the recording, tracking and management of employee working time. It includes applications for dealing with time dissection and the allocation of effort against projects and programs.


QH-A-6.4.5 Workforce Analytics

This domain includes applications for the analysis of the workforce make-up, distributions and requirements.


QH-A-6.4.6 Organisational Development

This domain includes applications for the management of staff development activities.


QH-A-6.4.7 Payroll

This domain includes applications for the management of employee payroll processing.

Mandated: SAP HR Other application(s): Groupwise Payroll Workflow, Payroll Personal Enquiry System (PPES), Payroll Self Service (PSS)

QH-A-6.4.8 Performance Management

This domain includes applications for measuring, recording and managing employee performance.


QH-A-6.4.9 Compensation Planning and Strategy

This domain includes applications for managing how employees are compensated for their work and strategies associated with obtaining and retaining an appropriate workforce through remuneration.


QH-A-6.4.10 Contingent Workforce Management

This domain includes applications for managing those parts of the workforce that are not part of the establishment but are hired and retrenched according to work demands.


QH-A-6.4.11 Skills Management

This domain includes applications for recording who is a JP, who speaks what languages, who has specific skills etc.

No mandated product/service position Other application(s): Transition Practice Nurse Education Program (TPNEP)

QH-A-6.4.12 Occupational Health and Safety Management

This domain includes applications for Occupational Health and Safety recordkeeping including injury, illness, and first aid tracking as well as assessments of worker exposure to hazards.

Mandated: Incident Management System (IMS.Net), ChemAlert Other application(s): Staff Protect Application (SPA) – database of staff vaccination, immunity and allergy information

QH-A-6.5 This domain encompasses those applications Mandated: SAP for





Financial Management

that can support the financial processes of an organisation. The main functions of this domain include: • General Ledger • Budgeting • Costing • Receipting • Payments

Financial Management (FAMMIS), Transition ll Clinical Benchmarking System (CBS) Other application(s): Automated Accounts Payable System (AAPS), SAP Budget Planning Tool (SAP-_ BPT), Talons – interface software for Transition ll, Travel Manager – travel and accommodation administration information system

QH-A-6.6 Facilities Operations

This domain includes application functionality used to manage the upkeep on QH facilities and properties.


QH-A-6.7 Environmental Management

This domain includes application functionality to support the waste management practices of health facilities that address such concerns as the proper disposal of wastes including clinical and radiology wastes, medical supplies and equipment.


3.4.8 Organisational Optimisation [QH-A-7] The following Organisational Optimisation domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service Name Notes

QH-A-7 Organisational Optimisation

This domain encompasses functionality that helps the business fine-tune or evolve their operations to achieve an improved satisfaction of their business objectives.


QH-A-7.1 Enterprise Business Intelligence

This domain provides functionality to enterprise executives to retrieve the information to support strategic decision-making processes, and to operational managers to support tactical decision-making.

Mandated: The Enterprise ICT Service – Enterprise Reporting Service, Decision Support System (DSS). The Enterprise Reporting Service includes Queensland Health Reporting Service (QHERS), and covers the development and maintenance of business or application system related reports using the Crystal Reports software product.

Mandated for QHERS and DSS held information

QH-A-7.1.1 Executive / Management Information

This domain includes applications for providing executive and management information systems which provide rolled up analytical views of the organisation to assist




Usage Description Product/Service Name Notes Systems with strategic and tactical decision making.

This domain includes financial and performance governance components that advise the organisation of its attainment, or otherwise, of the planned objectives.

QH-A-7.1.2 Enterprise Performance Management

This domain includes applications that assist the enterprise to define desired outcomes, set performance standards, link budget and other resources to performance and report results.


QH-A-7.1.3 Statutory and Regulatory Reporting

This domain includes application functionality that covers the statutory and regulatory reporting requirement.


QH-A-7.1.4 Analytics

This domain includes application functionality that supports analysis of patterns of disease, the effectiveness of clinical intervention, and also to assist with the identification of other resource management efficiencies.

No mandated product/service position Other application(s): Integrated Mental Health Reporting Repository (IMHDRR)

QH-A-7.2 Project Portfolio Management

This domain encompasses traditional project management tools that aim to manage single projects from an ‘on time, on budget’ perspective and also includes a complementary set of technologies and functions that enable collaborative access by multiple users to multiple projects with a single database repository. They also enable a micro view of a single task, a macro view of resources, costs and profitability.

Mandated Options: Primavera, Microsoft Project Other application(s): Health Infrastructure Reporting System (HIRS)

QH-A-7.2.1 Portfolio Management

This domain includes applications for managing work from a portfolio management perspective rather than as individual projects.


QH-A-7.2.2 Project Scheduling

This domain includes applications for managing schedules for projects and programs.


QH-A-7.2.3 Project Estimation

This domain includes applications for performing estimation tasks in project implementations.


QH-A-7.2.4 Project Cost Management

This domain includes applications for managing project expenditure and scope to control costs.


QH-A-7.2.5 Program Management

This domain includes application functionality for managing work from a program management perspective rather than as individual projects.


QH-A-7.3 Knowledge Management

The Knowledge Management domain encompasses the applications and processes that enable the skills, knowledge and processes of the organisation's intellectual assets to be captured, retained, used effectively, creatively and consistently to improve performance and client satisfaction. Knowledge Management as an application domain also involves aspects of Human Resource Management, various organisational functions and supporting infrastructure. If fully implemented this domain




Usage Description Product/Service Name Notes enables maximum benefits by acknowledging Intellectual Property (IP) as assets.

QH-A-7.4 Document and Records Management

Document Management is the process of managing documents throughout their lifecycle, from inception, through creation, review, storage and dissemination all the way to their destruction, where a document is defined very widely to include those stored electronically or on paper. Alternatively, document management is the process of retrieving, sharing, tracking, revising, and distributing documents and the information they contain. It includes such features as security, version control, and check-in/check-out. A records management system supports the declaration and management of records throughout their life cycle from creation to destruction, including access and security. Records management can be seen as a subset of document management, being concerned with specific types of documents, that is, those officially recognised as being records, as such, for example, for legal or auditing purposes.

Mandated: eDRMS Platform Service

The eDRMS platform provides a shared centralised core platform for electronic document and records management using the Hewlett Packard (HP) TRIM software suite. A business area configures and manages separate HP TRIM containers.

QH-A-7.4.1 Tracking

This domain includes application functionality that tracks the location and status of records throughout their lifecycle.


QH-A-7.4.2 Acquisition Management

This domain includes application functionality that obtains corporate and healthcare records. Scanned documents may be interrogated to extract computable information. Examples include scanning applications and retrieval tools.


QH-A-7.4.3 Archive

This domain includes application functionality that archives corporate and healthcare records.


QH-A-7.4.4 Disposal Management

This domain includes application functionality that manages the disposal of corporate and healthcare records in line with disposal schedules.


QH-A-7.5 Planning and Governance

This domain includes applications for the management and support of the planning processes that occur in departments as well as supporting those functions that are essential to good governance.


QH-A-7.5.1 Risk and Issue Management

This domain includes applications for recording and managing risks and issues in an organisation. This includes all kinds of risks and issues from project level through to business and department level.

No mandated product/service position Other application(s): QHRisk is used mainly for recording of high level risks.

QH-A-7.5.2 Quality Management

This domain includes applications for monitoring, measuring, recording and managing quality. This includes all quality issues across the organisation from the quality of documents through the quality of processes and practices to the quality of the




Usage Description Product/Service Name Notes service delivered to the customer.

QH-A-7.5.3 Policy and Research and Development

This domain includes applications for the management and support of the policy development processes that occur in departments as well as the research processes that support the development of policy.


QH-A-7.5.4 Organisational Strategic Planning

This domain includes applications for the management and preparation of organisational strategic and business plans.


QH-A-7.5.5 Machinery of Government Planning and Execution

This domain includes applications for the planning, management, execution and monitoring of Machinery of Government changes.


3.4.9 Health Service Delivery [QH-A-8] The following Health Service Delivery domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Usage Description Product/Service Name Notes

QH-A-8 Health Service Delivery

This domain comprises all applications supporting the activity of Health Service Delivery.

Refer to lower level domains Other application(s): Health Information Database (HID)

QH-A-8.1 Clinical Point of Care

This domain includes application functionality that supports clinical point of care.

Refer to lower level domains Other application(s): Applications providing this functionality include the Integrated Electronic Medical Record (ieMR) at ieMR sites, ICU Metavision for intensive care and Medical Director for general practice.

QH-A-8.1.1 Order/Requests

This domain includes application functionality that supports the placement of orders or requests for services or other treatments. Examples include pathology orders and radiology requests. The order is then transferred to a fulfilment system. Order entry applications support: • the fulfilment of orders or requests for

services or other treatments, e.g. pathology orders and radiology requests

• the review and modification of orders or requests for services or other treatments, e.g. pathology orders and radiology requests.

Order entry applications also allow some

No mandated product/service position Other application(s): Applications providing this functionality include ieMR and ICU Metavision as order placement systems and Queensland Radiology Information system (QRIS), AUSLAB and Cerner RADNET as order filler systems. The Viewer and



Usage Description Product/Service Name Notes tracking of orders. AUSCARE support the

ability to view results.

QH-A-8.1.2 Results Reporting

This domain includes application functionality that allows the receipt, display and management of results e.g. from a pathology or radiology request.


QH-A-8.1.3 Referrals

This domain includes application functionality that captures where a patient is transferred to another clinician for specialist treatment.


QH-A-8.1.4 Prescribing

This domain includes application functionality that writes prescriptions, particularly PBS prescriptions. It is a form of order entry but for a specific treatment i.e. medications.


QH-A-8.1.5 Care Planning

This domain includes application functionality that supports the creation and ongoing management of patient care plans including creation of care plans, assigning patients to care plans, tailoring care plan to patient, ordering against care plan, scheduling against care plan, assessing outcomes against care plan, updating patient journey against care plan, assessment of effectiveness of care plans.


QH-A-8.1.6 Procedures

This domain includes application functionality that manages procedures (when a course of action is intended to achieve a result in the care of people with health problems). There are different classes of procedures, such as diagnostic, therapeutic and surgical.

No mandated product/service position Other application(s): Endoscopy Service Information System Solution (ESISS) – for endoscopy services

QH-A-8.1.7 Therapeutic Agent Administration

This domain includes application functionality that manages therapeutic agents, which consist of medications, blood products, immunisations, dietary supplements and IV fluids.


QH-A-8.1.8 Consultation

This domain includes application functionality that a service provided by a physician whose opinion or advice regarding diagnosis, prognosis, treatment or management of a specific problem has been requested by another physician or other appropriate source.


QH-A-8.1.9 Clinical Measurements

This domain includes application functionality that comprises cardiology measurements, neurophysiology measurements, respiratory measurements, urodynamics measurements, sleep measurements etc. Data can also be fed into the patient’s eMR. The configuration of the measuring equipment and the management of the data capture and storage is the main responsibility of the Clinical Measurements function.


QH-A-8.1.10 Clinical Decision

This domain includes application functionality that is a centralised management of clinical




Usage Description Product/Service Name Notes Support decision support rules.

QH-A-8.1.11 Clinical Reference Tools

This domain includes application functionality that comprise papers, articles and links that provide access to clinical research, clinical protocols and guidelines, clinical policies.


QH-A-8.1.12 Patient Monitoring

This domain includes application functionality that displays and records continuous monitoring data or patient’s vital signs, video and audio.


QH-A-8.1.13 Clinical Notes & Assessments

This domain includes application functionality that electronically captures clinical notes that document the progress and care of patients in any clinical setting and which are otherwise not within scope of the other eHealth priorities. These documents may also facilitate downstream analysis in support of practice improvement and research activities.


QH-A-8.1.14 Care Transfer

This domain includes application functionality that provides facilities for compiling summaries of a patient's encounter with a hospital or hospital department at the time of discharge or transfer out of that hospital or department for the purpose of either transferring the care of a patient to another provider or informing another provider of the patient's clinical status and the care delivered during an encounter.


QH-A-8.1.15 Allergies & Adverse Reactions

This domain includes application functionality that records and displays all allergies and adverse reaction to any agent as part of the patient’s record. Decision support refers to this information when any orders are being created for a patient and warnings are issued if any reaction is probable. The management of allergies and adverse reaction involves checking the reporting of a reaction and ascertaining its sensitivity.

No mandated product/service position Other application(s): This functionality is contained in a number of systems, For example adverse reactions in pharmacy systems like Enterprise Liaison Medication System (eLMS) or point of care systems like the Integrated Electronic Medical Record (ieMR), Automated Anaesthetic (Perioperative) Record Keeping (AARK) and ICU MetaVision.

QH-A-8.1.16 Discharge

This domain includes application functionality that captures the release of a patient from care. At time of discharge, the physician prepares discharge notes outlining the course of treatment, the status at release, and the post-discharge expectations and instructions.

Mandated: Enterprise Discharge Summary (EDS)

Excepting TPCH and Logan Hospital. Excepting the Consumer Integrated Mental Health Application (CIMHA) for mental health services



Usage Description Product/Service Name Notes

QH-A-8.1.17 Case Management

This domain includes application functionality that manages a prolonged series of interactions with a client, or an organisation on an issue or set of issues. For example, areas such as community, child safety, health, justice and industrial relations would have applications in this domain.


QH-A-8.1.18 Alerts & Notifications

This domain includes application functionality that supports the analysis of patient data and provides alerts subject to predefined business rules. The data analysed includes orders, medications, results and clinical notes. Business rules can include range checks, combinations of medications and allergies. Alerts for high risk patients (e.g. fall risks, infection risks) may also be included.

No mandated product/service position Other application(s): This functionality is contained in a number of systems, for example alerts contained in point of care solutions like the ieMR or AARK.

QH-A-8.2 Service Delivery

This domain includes application functionality that supports any health service delivery.


QH-A-8.2.1 Patient Administration

This domain includes application functionality that manages patients (including patient identification, registration, matching, patient demographics, patient encounters, patient consent and facility bed availability).

Mandated: HBCIS, Intensive Care Unit Bed (ICUBED), Client Directory

The Client Directory System is mandated for use by all information systems that support a client / patient registration function. The Client Directory system serves to provide QH’s Enterprise Master Patient Index (EMPI).

QH-A-8.2.1.1 General Patient Administration

This domain includes application functionality that manages patients (including patient identification, registration, matching, patient demographics, patient encounters, patient consent)

Mandated: HBCIS, Client Directory

The Client Directory System is mandated for use by all information systems that support a client / patient registration function. The Client Directory system serves to provide the Enterprise Master Patient Index (EMPI).

QH-A-8.2.1.2 Scheduling and booking

This domain includes application functionality that manages patient scheduling and bookings including outpatient scheduling and patient travel management.

No mandated product/service position Other application(s): Outpatients Services



Usage Description Product/Service Name Notes Information Management (OSIM) - Cerner based electronic scheduling and waiting list management system

QH-A-8.2.1.3 Patient Flow Management

This domain includes application functionality that manages patient flow and bookings including outpatient scheduling and patient travel management.

Mandated: HBCIS, Intensive Care Unit Bed (ICUBED) ,

Intensive Care Unit Bed (ICUBED) is mandated for Intensive Care setting.

QH-A-8.2.1.4 Hospitality Services

This domain includes application functionality that manages hospitality services including catering, laundry management and cleaning,


QH-A-8.2.1.5 Patient Safety

This domain includes application functionality that manages patient safety.

Mandated: Patient Related Incident Management System (PRIME-CI)

QH-A-8.2.2 Clinical Speciality Management

This domain includes application functionality that manages the administration of clinical specialties that extend across the continuum of care, including booking and scheduling, resource management, billing and collections, and operational reporting. This domain also includes application functionality that manages specialty clinical information collected by clinicians and/or biomedical equipment.


QH-A-8.2.2.1 Mental Health

This domain includes application functionality that manages the business of running mental health services. Application functions include managing the administration of mental health services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality that manages mental health information collected by health practitioners.

Mandated: Consumer Integrated Mental Health Application (CIMHA) Other application(s): Mental Health Establishments Collection Application (MHECA) – annual survey system that enables state-wide surveys

QH-A-8.2.2.2 Allied Health

This domain includes application functionality that manages the business of running allied health services. Application functions include managing the administration of allied health services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality for managing allied health information collected by allied health practitioners.


QH-A-8.2.2.3 Cardiology

This domain includes application functionality that manages the business of running cardiology specialty services. Application functions include managing the administration of cardiology services, including booking and scheduling, resource management, referral

Mandated: AGFA IMPAX CV (Cardiovascular)

AGFA IMPAX CV is mandated for the HeartLab service



Usage Description Product/Service Name Notes management, billing and collections, and operational reporting. The applications include functionality for managing cardiology information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information. Applications may also include functionality that manages devices for measurement and treatment. .

QH-A-8.2.2.4 Endoscopy

This domain includes application functionality that manages the business of running endoscopy specialty services. Application functions include managing the administration of endoscopy services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality that manages endoscopy information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information. Applications may also include functionality that manages endoscopy equipment.

Mandated: Endoscopy Service Information System Solution (ESISS)

QH-A-8.2.2.5 Oncology

This domain includes application functionality that manages the business of running oncology specialty services, including radiation oncology and pharmacy oncology. Application functions include managing the administration of oncology services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality that manages oncology information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.

Mandated: MOSAIQ Oncology information management system Other application(s): Pharmacy Oncology Information Management Solution (POIMS-(CHARM))

.

QH-A-8.2.2.6 Perinatal

This domain includes application functionality that manages the business of running perinatal specialty services. Application functions include managing the administration of perinatal services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality for managing perinatal information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


Note the ieMR at ieMR Sites will support Perinatal services beginning in 2014 (release 2).

QH-A-8.2.2.7 Renal

This domain includes application functionality that manages the business of running renal specialty services. Application functions include managing the administration of renal services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality for managing renal information collected by health practitioners, such as capturing patient records, diagnostics,


Note the ieMR at ieMR Sites will support renal services beginning in 2014 (release 2).



Usage Description Product/Service Name Notes treatment and follow-up information.

QH-A-8.2.2.8 Endocrinology

This domain includes application functionality that manages the business of running endocrinology specialty services. Application functions include managing the administration of endocrinology services, including booking and scheduling, resource management, billing and collections, and operational reporting. The applications include functionality for managing endocrinology information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.9 Gastroenterology & Hepatology

This domain includes application functionality that manages the business of running gastroenterology and hepatology specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.10 Haematology

This domain includes application functionality that manages the business of running haematology specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.11 Neurology

This domain includes application functionality that manages the business of running neurology specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.12 Ophthalmology

This domain includes application functionality that manages the business of running ophthalmology specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.





QH-A-8.2.2.13 General Paediatrics

This domain includes application functionality that manages the business of running general paediatrics services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.14 Palliative Care

This domain includes application functionality that manages the business of running palliative care services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.15 Pain Medicine

This domain includes application functionality that manages the business of running pain management specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.16 Nuclear Medicine

This domain includes application functionality that manages the business of running nuclear medicine services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.17 Metabolic Medicine

This domain includes application functionality that manages the business of running metabolic medicine specialty services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.2.18 Urology

This domain includes application functionality that manages the business of running urology services. Application functions include




Usage Description Product/Service Name Notes managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.

QH-A-8.2.3 Acute Care Setting Management

This domain includes application functionality that manages the administration of an acute care practice or clinical setting including booking and scheduling, resource management, billing and collections, and operational reporting.


QH-A-8.2.3.1 Emergency

This domain includes application functionality that manages the operation of an emergency department and may also support direct patient care in an emergency department. Application functions include managing the flow of patients through an emergency department through providing facilities for triage, bed assignment and management, patient tracking, and clinician assignment and management. The applications provide functions for direct patient care such as prescribing and ordering functionality within the emergency department.

Mandated: Emergency Department Information System (EDIS) Other application(s): Clinical Co-ordination Retrieval Information System (CCRIS) – used for the patient rescue and retrieval service Emergency Capacity Hospital Overview (ECHO) – business intelligence tool for activity and capacity data

QH-A-8.2.3.2 Intensive Care

This domain includes application functionality that manages the business of running intensive care services. Application functions include managing the administrative activities associated with delivering intensive care services, such as staff scheduling, patient tracking, and stock control. The applications include functionality for direct patient care such as prescribing and ordering functionality within the intensive care unit. The applications provide functions for collecting patient information by clinicians and/or via biomedical equipment.

Mandated: ICU Metavision Other application(s): Intensive Care Unit Bed (ICUBED)- provides visibility of ICU bed availability across SE Qld

QH-A-8.2.3.3 Operating Theatre

This domain includes application functionality that manages the business of running operating theatres. Application functions include managing the administrative activities associated with delivering operating theatre services, such as theatre and surgical staff scheduling, patient and procedure tracking, stock control and sometimes instrument sterilisation.

Mandated: Operating Room Management Information System (ORMIS) Other application(s): Surgical Access Team Reporting (SATR) – clinical reporting application.

QH-A-8.2.3.4 Anaesthetics

This domain includes application functionality that manages the business of running anaesthetics. Its principle function is managing the administrative activities associated with delivering anaesthetics services, such as anaesthetics staff scheduling, patient and procedure tracking, stock control and

Mandated: Automated Anaesthetic Record Keeping (AARK)



Usage Description Product/Service Name Notes sometimes instrument sterilisation.

QH-A-8.2.3.5 Orthopaedic

This domain includes application functionality that manages the business of running orthopaedic services. Application functions include managing the administration of services, including booking and scheduling, resource management, and operational reporting. The applications include functionality for managing information collected by health practitioners, such as capturing patient records, diagnostics, treatment and follow-up information.


QH-A-8.2.4 Community & Primary Care Setting

This domain includes application functionality that manages the administration of a community and primary care practice or clinical setting including booking and scheduling, patient registration and administration, billing and collections, and operational reporting.

Mandated:, Alcohol Tobacco and Other Drug Substances Information System (ATODS-IS)

ATODS-IS is mandated for alcohol and other drugs only. See guidance on Information Solutions for Primary Health and Community Health Care Services at: http://qheps.health.qld.gov.au/spga/docs/hsia-fsheet-practicemgt.pdf

QH-A-8.2.4.1 Oral Health

This domain includes application functionality that manages the administration of oral health clinics, including booking and scheduling, patient registration and administration, billing and collections, and operational reporting.

Mandated: Information System for Oral Health (ISOH)

QH-A-8.2.4.2 Residential Care

This domain includes application functionality that manages the administration of residential and aged care facilities, including assessment, booking and scheduling, patient registration and administration, billing and collections, and operational reporting.

Mandated: Aged Care Information Management System (ACIMS), Aged Care Evaluation (ACE)

QH-A-8.2.4.3 Practice/Clinic Management

This domain includes application functionality that manages the administration of a clinic (e.g. GP clinic, outpatients clinic), including booking and scheduling, patient registration and administration, billing and collections, and operational reporting.

Mandated Options: Practix, Medical Director, Best Practice

See guidance on Information Solutions for Primary Health and Community Health Care Services at: http://qheps.health.qld.gov.au/spga/docs/hsia-fsheet-practicemgt.pdf

QH-A-8.2.4.4 Community Health

This domain includes application functionality that manages the administration of community health services, including booking and scheduling, patient registration and

Mandated: Alcohol Tobacco and Other Drug Substances Information System (ATODS-IS)

ATODS-IS is mandated for alcohol and other drugs only.



Usage Description Product/Service Name Notes administration, billing and collections, and operational reporting.

QH-A-8.2.4.5 Sexual Health

This domain includes application functionality that manages the administration of sexual health services, including booking and scheduling, patient registration and administration, billing and collections, and operational reporting.


QH-A-8.2.5 Clinical Activity Analysis

This domain includes application functionality that analyses clinical activity for the purpose of benchmarking, performance improvement and workload analysis.


QH-A-8.2.6 Infection Control and Assessment

This domain includes application functionality that facilitates the collection and analysis of infection data to enable an infection control professional to quickly identify unexpected increases in infection rates and detect adverse trends in order to facilitate timely intervention in potential outbreaks of an infectious disease.

Mandated: Centre for Healthcare Related Infection Surveillance and Prevention (CHRISP Connect Multiprac), Staff Protect Application (SPA), Clean Hands Application (CHA), Notifiable Conditions System (NOCS). Other application(s): EpiLog – influenza tracking system

QH-A-8.2.7 Medical Imaging

This domain includes application functionality that create, view, store, review and annotate, manage and communicate digital images created by a variety of medical imaging systems such as digital radiography and CT scanners and prepare and store findings reports. Typically includes facilities for compressing and archiving images as they age, and also provides a viewer for medical images that may incorporate facilities for recording radiologist reports on imaging studies. Also includes equipment management for imaging equipment.


QH-A-8.2.7.1 Medical Imaging Management Information Systems

This domain includes application functionality that supports workflow in a medical imaging environment, including patient booking, registration, scheduling and reporting, patient list management and workflow. May also support management reporting, modality and material management.

Mandated Options: Queensland Radiology Information System (QRIS), Breast Screen Queensland Registry(BSQR)

Exception Cerner RadNet Radiology Information system (RIS) for PAH and RBWH.

QH-A-8.2.7.2 Picture Archive and Communication System

This domain includes application functionality that supports storage of medical images, distribution and exchange of medical images, workstation environment for viewing, processing and interpreting images, access to images from a range of modalities, transmission of images and reports to internal and external systems. Typically includes facilities for compressing and archiving images as they age, and also provides a viewer for medical images that may incorporate facilities

Mandated Options: Agfa Picture Archive Communications Systems (PACS), Sectra PACS

Sectra PACS is mandated for Breastscreen only.



Usage Description Product/Service Name Notes for recording radiologist reports on imaging studies. Also includes equipment management for imaging equipment.

QH-A-8.2.8 Laboratory

This domain includes application functionality that creates and reviews results from pathology requests as well as manage the activities of a pathology laboratory including specimen collection and registration, managing pathology testing, managing interfaces to testing instruments, managing results and operational reporting. There are three types of pathology diagnostic, forensic and scientific – and a pathology information system may support one or more of these types of pathology.


QH-A-8.2.8.1 Pathology

This domain includes application functionality that creates and reviews results from pathology requests as well as manage the activities of a pathology laboratory including specimen collection and registration, managing pathology testing, managing interfaces to testing instruments, managing results and operational reporting. This domain includes applications that support diagnostic pathology.

Mandated: AUSLAB

QH-A-8.2.8.2 Forensic & Scientific

This domain includes application functionality that creates and reviews results from pathology requests as well as manage the activities of a pathology laboratory including specimen collection and registration, managing pathology testing, managing interfaces to testing instruments, managing results and operational reporting. This domain includes applications that support forensic and scientific pathology.

No mandated product/service position Other application(s): KinTrak – client management system for Clinical Genetics Service

QH-A-8.2.9 Medication Management

This domain includes application functionality that administer medication or electronic documentation of prescribed medications, manage hospital or facility pharmacy environments, automate fulfilment of prescription, maintain practitioner’s credentials to prescribe medication, review and edit prescription or undertake a third party review of prescriptions allocated and analysis of medication histories, monitor supply of controlled drugs.

Mandated: Enterprise Liaison Medication System (eLMS), iPharmacy, Monitoring of Drugs of Dependency System (MODDS)

Mandated: Pharmacy Oncology Information Management System (POIMS (CHARM))

QH-A-8.2.10 Clinical Service Billing

This domain includes application functionality that sends a bill or invoice to a patient for clinical services.

Mandated: Medicare Online Claiming (ECLIPSE)

HBCIS – Casemix Analyser, HBCIS DEBT, Practix (Billing)

QH-A-8.2.11 Blood & Human Tissue Management

Blood and other human products (organs, bone, eyes etc.) are used are part of the care of patients. This domain includes application functionality that records the source of these products (donor) and the recipients along with any testing performed, and any processing/preparation performed on the products. Applications managing registries of patients with particular condition or status are

Mandated: BloodNet



Usage Description Product/Service Name Notes also included. Examples of these registers include Organ Donor Registry, Infectious Disease Registry, and Cancer Registry.

QH-A-8.2.12 Clinical Incident Management

This domain includes application functionality that records and manages clinical incidents.

Mandated: Patient Related Incident Management System (PRIME CI)

QH-A-8.2.13 Electronic Health Records

This domain includes application functionality to support the creation, update and ongoing management of electronic health records.


QH-A-8.2.13.1 General Electronic Medical Record

This domain includes application functionality to support the creation, update, ongoing management and distribution of electronic medical records.

Mandated: ieMR Note ieMR sites should use the ieMR, other facilities should consider the ieMR first and seek dispensation for use for an alternate

QH-A-8.2.13.2 Longitude Patient Viewers

This domain includes application functionality to support the viewing of longitudinal electronic health records.

Mandated: The Viewer

QH-A-8.2.14 Population Health Management

This domain includes application functionality for health services, including interventions that are to be delivered to groups of individuals that are determined, planned, and resourced. It includes functionality for evaluating previously delivered population health services.

No mandated product/service position Other application(s): 13 QUIT, Clinical Decision Support System (CDSS), COACH for telephone based self- management of chronic disease, Environmental Health Information Network (EHInfoNet) - records and tracks food complaints, Pap Smear Registry (PSR), Vaccination Information and Vaccination Administration System (VIVAS)

Applications supporting this clinical area are under review. At present FERRET provides this capability, specific sites also use complimentary products like the PENCS CAT tool.

QH-A-8.2.15 Medical Registers

This domain includes application functionality that manages patient registers to track patient diseases and conditions.

No mandated product/service position Other application(s): Queensland Cancer Registry (QCR) -

QH-A-8.2.16 Allied Health

This domain includes application functionality that records and manages allied health information for various allied health services.


QH-A-8.2.16.1 Physiotherapy

This domain includes application functionality that supports physiotherapy services.


QH-A-8.2.16.2 Speech Pathology

This domain includes application functionality that supports speech pathology services.





QH-A-8.2.16.3 Nutrition & Dietetics

This domain includes application functionality that supports nutrition and dietetics services.


QH-A-8.2.16.4 Audiology

This domain includes application functionality that supports audiology services.


QH-A-8.2.16.5 Occupational Therapy

This domain includes application functionality that supports occupational therapy services.


QH-A-8.2.16.6 Respiratory & Sleep Studies

This domain includes application functionality that supports respiratory and sleep study services.


QH-A-8.2.16.7 Rehab Engineering

This domain includes application functionality that supports rehabilitation engineering services.


QH-A-8.2.16.8 Podiatry

This domain includes application functionality that supports Podiatry services.


QH-A-8.2.16.9 Psychology

This domain includes application functionality that supports Psychology services.


QH-A-8.2.16.10 Social Work

This domain includes application functionality that supports Social Work services.


QH-A-8.2.16.11 Orthotics and Prosthetics

This domain includes application functionality that supports Orthotics and Prosthetics services.


QH-A-8.2.17 Nursing

This domain includes application functionality that supports nursing services.


QH-A-8.2.18 Discharge / Referral

This domain includes application functionality that captures the release of a patient from care. At time of discharge, the physician prepares discharge notes outlining the course of treatment, the status at release, and the post-discharge expectations and instructions. This domain also includes capture of referral of patient from an external provider.

Mandated: Enterprise Discharge Summary (EDS)

Excepting TPCH and Logan Hospital



3.4.10 Enterprise Services [QH-ES] The following domains are applicable to the Department of Health and where indicated, the nominated positions shall apply for the respective domains: Note The classification diagram for Enterprise Services is included in Appendix 2. Application Function


Notes

QH-ES-1 Directories

This domain includes services dedicated to managing an authoritative source of information about a specific class of business entity. Directories are frequently organised into hierarchies, can also be known as “Entity Services” and include client directory, provider directory, and location directory.

Mandated: Client Directory, Patient Administrative Data Repository (PADR) Other application(s): QFinder – list of Health Service Providers Queensland Health Individual Healthcare Identifier (QHIHIMS)

The Client Directory System is mandated for use by all information systems that support a client / patient registration function. The Client Directory system serves to provide the Enterprise Master Patient Index (EMPI). PADR is mandated for use as Aggregated Administrative Data Repository.

QH-ES-2 Event Records

This domain includes services that are dedicated to managing an authoritative source of information about a class of business events (including documents and images) which were collected during a particular event or encounter. These services include Clinical Data, Patient Encounters, Documents, Digital Images, Consent etc. The Queensland Health EHR is a collection of event services which includes Clinical Data, Patient Demographics, Patient Encounters, Documents and Digital Images.

Mandated: Clinical Data Repository (CDR), Consent Service Other application(s): Enterprise Patient Admission Discharge Transfer (ePADT)

The Clinical Data Repository is mandated as central repository for storing clinical data for sharing by other systems such as the The Viewer and Enterprise Discharge Summary (EDS). The Consent Service is mandated to manage the records of the patient's information access directives.

QH-ES-3 Business Utilities

This domain includes services that support various processes and events. These services include decision support, alerts and notifications, and terminology.

Mandated: 3M Codefinder Other application(s): HBCIS – REC – medical records module Shared Credentialing Repository (SCR)





Notes

QH-ES-4 Mediation

This domain includes services such as order management, referral management and scheduling which coordinate integration processes across multiple systems including legacy systems.

No mandated enterprise services.

QH-ES-5 Identity & Access Management

This domain includes identity management and access management services. Functionality includes Authentication, Authorisation, Credential Management and Clinical Context Management.

No mandated enterprise services. Refer to Enterprise Technology Architecture Implementation Standard for mandated Identity & Access Management products.

3.5 Mandated Application Architecture Requirements 3.5.1 Interoperability The enterprise integration platform shall be used to support interoperability. Note Interoperability is the ability for a system to securely communicate and exchange data in an accurate, reliable, and meaningful way with another information system so that the clinical or operational purpose and meaning of the data are preserved and unaltered. 3.5.2 Sustainability Tailoring through configuration shall be used in preference to customisation. Note Sustainability is the ability of an application to continue to meet business requirements within accepted cost and quality constraints.

4. Related legislation and documents Relevant legislation and associated documentation includes, but is not limited to, the following: Legislation

• Copyright Act 1968 (Cth) • Electronic Transactions Act 2001 • Evidence Act 1977 • Financial Accountability Act 2009 • Financial Accountability Regulation 2009 • Financial and Performance Management Standard 2009 • Healthcare Identifiers Act 2010 • Hospital and Health Boards Act 2011 • Information Privacy Act 2009 • Personally Controlled Electronic Health Records Act 2012 • Public Health Act 2005 • Public Interest Disclosure Act 2010 • Public Records Act 2002 • Public Service Act 2008 • Right to Information Act 2009



Supporting documents • Enterprise Architecture Policy • Enterprise Architecture Framework Standard • Enterprise Architecture Foundations Standard • Enterprise Application Architecture Standard • Enterprise Information Architecture Standard • Enterprise Technology Architecture Standard • Information Security Standard • Information System Sustainability Standard • Interoperability Standard • Service Oriented Architecture Standard • Systems Integration Standard • Enterprise Architecture Development Method Standard • Integration Patterns Standard • Enterprise Architecture Guide

Related policy or documents • Queensland Government

- A Plan - Better Services for Queenslanders: Queensland Government Response to the Independent Commission of Audit Final Report (April 2013)

- Health Sector (Clinical Records) Retention and Disposal Schedule - ICT Strategy 2013 – 2017 - Queensland Treasury Information Sheet 3.3 – Information and Communication

Technology (ICT) - Queensland Government Enterprise Architecture (QGEA), Department of Science,

Information Technology, Innovation. (DSITI): Applicability and authority of the QGEA Guideline Information Architecture Supporting Classification Definitions White Paper QGEA Alignment Policy QGEA Foundation Principles Integration Policy Queensland Government Application Classification Framework Queensland Government Application Portfolio Framework Detail Queensland Government Business Process Classification Framework Queensland Government Enterprise Architecture Framework 2.0 (QGEA) Queensland Government Information Classification Framework Queensland Government Information Principles Queensland Government Information Security Classification Framework Queensland Government Information Security Policy Framework Queensland Government Technology Classification Framework Software Currency Policy What is Information Architecture White Paper

• Queensland Health - eHealth Strategy 2006 - Queensland Health Governance Framework

• Department of Health - ICT Strategic Roadmap



- Assignment of Unique Record Numbers Protocol - Clinical Records Management Policy - Data Management Policy - Information Security Policy - Intellectual Property Policy - Issue of Information and Statistics HR Policy E6 - Records Management for Administrative and Functional Records Policy - Research Management Policy - Strategic Plan 2014 – 2018 - Use of ICT Services Policy

5. Definitions

Term Definition Source

Applications A software system deployed by the agency which has part of an agency's business process embedded with it, for example, SAP.

Queensland Government Chief Information Office (QGCIO) Glossary

Artefact Artefacts are documents that are components of the Department of Health Enterprise Architecture including but not limited to the policy, standards, protocols, procedures and guidelines.

Adapted from QGCIO Glossary

Authoritative source

An authoritative source is the one data source from a set of competing data sources that is designated by the enterprise as the most trusted and complete and representative of the ‘truth’. Any emergent discrepancies between competing data sources will be resolved by reference to the authoritative source. The term ‘source of truth’ is synonymous with the term ‘authoritative source’ with the latter being the preferred term.

Department of Health Strategy and Architecture Office

Broad Design Goals

Enterprise architecture contributes to the organisational strategy by describing how ICT solutions should be designed and delivered to satisfy business objectives. Broad design goals provide an overall description of how organisational strategies will be achieved. They are not solutions to strategic objectives in their own right, but provide patterns and approaches that will ensure that conformant solutions help achieve the strategies. Broad design goals are intended to be applied to the design and development of solutions.


Common Services supporting health service delivery activities across some Hospital and Health Services. Common is one of the three categories in the applications portfolio with Core and Local.

Queensland Health ICT Governance Framework

Core Services supporting health service delivery activities that are performed state-wide. Core is one of the three categories in the applications portfolio with Common and Local.


Dispensation For the purpose of this policy, the term ‘dispensation’ means the endorsed exception from compliance with the enterprise architecture.

Adapted from QGCIO Glossary




Domain The categories used as part of the Queensland Government Enterprise Architecture (QGEA) to provide a consistent and convenient method of logically grouping business processes, information assets, applications and technologies and ICT initiatives into meaningful and manageable areas for analysis.

QGCIO Glossary

Enterprise The Department of Health and the Hospital and Health Services (HHSs) make up the public healthcare system known as Queensland Health. The use of the word enterprise within this document indicates the public healthcare system as it is influenced by enterprise architecture.


Enterprise Architecture

The practice of applying a comprehensive and rigorous method for describing a current and future structure and behaviour for an organisation's processes, information, applications, technology and human resources, so that they align with the organisation's strategic direction.

QGCIO Glossary

Enterprise ICT Service

Enterprise ICT Services are described in the ICT Service Catalogue available on the QHEPS intranet.

Enterprise ICT Service

Enterprise Services

Enterprise Services provide core business functionality that is common to multiple applications (e.g. Clinical Data Service, Provider Directory Service etc.)


Fit for purpose The extent to which the current functionality of the Information Asset/Application/ Technology meets the need of the particular business area (NB: not the entire business of the agency) in which it is used.

QGCIO Glossary

Information Model

The Department of Health Information Model refers to the collection of models, data set specifications (DSS) and standards that have been iteratively developed across the organisation. Key sources of data standards include the Queensland Health Data Dictionary and the Corporate Reference Data System. Within the department, the information model equates to an enterprise information model.


Local Services supporting activities that may be specific to a local area or that arise from local innovation. Local is one of the three categories in the applications portfolio with Core and Common.


Mandated/ Mandated Options

If an applicable position states a mandated product/service, it must be used. If there are multiple products/services for an applicable position, one of products/services must be used. A dispensation is required to not use a mandated product/service.


Principles Principles represent the Information and Communication Technology (ICT) interpretation and application of the organisation’s mission and philosophy. They are fundamental and apply to all levels of ICT initiatives from EA to specific solution implementations. Adherence to the principles ensures alignment to organisational strategy and intent and results in a sustainable ICT environment.


Processes A series of logically related activities or tasks performed together to produce a defined set of results. Processes are defined in the Business Process Classification document.

www.businessdictionary.com




Quality attributes Quality attributes, often referred to as system qualities, are quality characteristics that extend the requirements of any ICT initiative or architecture. Quality attributes are intended to be applied to both solutions and the enterprise architecture. Quality attributes ensure that solutions are not only functional, but also supportable by the organisation and traceable to organisational non-functional requirements. Quality attributes ensure that the enterprise architecture is designed and developed in a way that supports business strategies and drivers and provides direction and guidance to solutions.


Technologies Support the application portfolio of the business, including software technologies, hardware, and network support.

QGCIO Glossary

Version Control Version Date Comments

1.0 05 Jun. 2014 Effective date.

1.1 27 Feb. 2015 Updated to reflect organisational changes; removal of rescinded QGEA policies and artefacts.

1.2 11 Jun. 2015 Transferred information to new template.



Appendix 1



Clinical Application Portfolio Classification (QH-A-8.2 expanded) Health Service Delivery QH-A-8.2

Clinical Specialty ManagementQH-A-8.2.2

Acute Care Setting ManagementQH-A-8.2.3

Community & Primary Care Setting ManagementQH-A-8.2.4

Clinical Activity AnalysisQH-A-8.2.5

Medical ImagingQH-A-8.2.7

LaboratoryQH-A-8.2.8

Medication ManagementQH-A-8.2.9

Patient AdministrationQH-A-8.2.1

Clinical Service BillingQH-A-8.2.10

Infection Control & AssessmentQH-A-8.2.6

Clinical Incident ManagementQH-A-8.2.12

Blood & Human Tissue ManagementQH-A-8.2.11

Electronic Health RecordsQH-A-8.2.13

Population and Public HealthQH-A-8.2.14

Medical Imaging Management Information Systems

QH-A-8.2.7.1

Endocrinology QH-A-8.2.2.8

Emergency QH-A-8.2.3.1

Intensive Care QH-A-8.2.3.2

Surgical QH-A-8.2.3.3

Anaesthetics QH-A-8.2.3.4

Gastroenterology & Hepatology QH-A-

8.2.2.9

Medical RegistersQH-A-8.2.15

General Patient Administration QH-A-

8.2.1.1

Scheduling and booking QH-A-8.2.1.2 Patient Flow Management QH-A-

8.2.1.3

Hospitality Services QH-A-8.2.1.4Outpatient Scheduling Patient Travel

ManagementCatering Laundry

ManagementCleaning

Patient Safety QH-A-8.2.1.5

Allied HealthQH-A-8.2.16

Audiology QH-A-8.2.16.4

Occupational Therapy QH-A-8.2.16.5

Respiratory & Sleep Studies

QH-A-8.2.16.6

Physiotherapy QH-A-8.2.16.1

Nutrition & Dietetics QH-A-8.2.16.3

Rehab Engineering QH-A-8.2.16.7

Podiatry QH-A-8.2.16.8

Speech Pathology QH-A-8.2.16.2

Urology QH-A-8.2.2.18

Orthopaedic QH-A-8.2.3.5

Haematology QH-A-8.2.2.10

NursingQH-A-8.2.17

Discharge / Referral QH-A-8.2.18

General Electronic Medical Record QH-A-

8.2.13.1

Longitude Patient Viewers QH-A-8.2.13.2

Picture Archive and Communication System

QH-A-8.2.7.2

Pathology QH-A-8.2.8.1

Oral Health QH-A-8.2.4.1

Mental Health QH-A-8.2.2.1

Neurology QH-A-8.2.2.11

Forensic & Scientific QH-A-8.2.8.2

Maternity & Women’s Health QH-A-8.2.2.2

Residential Care QH-A-8.2.4.2

Ophthalmology QH-A-8.2.2.12

Cardiology QH-A-8.2.2.3

Practice / Clinic Management QH-A-

8.2.4.3

General Paediatrics QH-A-8.2.2.13

Endoscopy QH-A-8.2.2.4

Community Health QH-A-8.2.4.4

Palliative Care QH-A-8.2.2.14

Oncology QH-A-8.2.2.5

Sexual Health QH-A-8.2.4.5

Pain Medicine QH-A-8.2.2.15

Peri-natal QH-A-8.2.2.6

Nuclear Medicine QH-A-8.2.2.16

Renal QH-A-8.2.2.7

Metabolic Medicine QH-A-8.2.2.17

Orthotics and Prosthetics

QH-A-8.2.16.11

Psychology QH-A-8.2.16.9

Social WorkQH-A-8.2.16.10



Appendix 2 Enterprise Service Classification

Enterprise Services QH-ESIdentity & Access

ManagementQH-ES-5

Business Utilities

QH-ES-3

Mediation

QH-ES-4

Directories

QH-ES-1

Event Records

QH-ES-2

This Enterprise Service Classification is used to classify applications that provide core service capabilities such as Clinical Data Repositories and Patient Directories.



Appendix 3 Department of Health Application Products and Services Portfolio Classification to Queensland Government Application Classification Alignment ... – Additional Classification ... – Minor change in wording only * Not applicable to the Department of Health Note Queensland Government codes are defined as ‘QG’. Due to historical reasons departmental codes are defined as ‘QH’.

QH Code QH (Department of Health) Title QG Code QG (Queensland Government) Title

QH-A-1 Generic Service Delivery A-1 Generic Service Delivery

QH-A-1.1 Authorities, Licences, Permits and Awards

A-1.1 Authorities, Licences, Permits and Awards

QH-A-1.2 Accreditation A-1.2 Accreditation

QH-A-1.3 Registration and Inspections A-1.3 Registration and Inspections

QH-A-1.4 Scheduling and Booking A-1.4 Scheduling and Booking

QH-A-1.5 Information Submission A-1.5 Information Submission

QH-A-1.6 Information Provision A-1.6 Information Provision

QH-A-1.6.1 Collaboration Management A-1.6 Information Provision

QH-A-1.6.2 Content Management A-1.6 Information Provision

QH-A-1.6.3 Portal Applications A-1.6 Information Provision

QH-A-1.6.4 Spatial Information Management Software (GIS)

A-1.6 Information Provision

QH-A-1.7 Subsidies, Grants, Benefits and Assistance

A-1.7 Subsidies, Grants, Benefits and Assistance

QH-A-1.8 Infringement Management A-1.8 Infringement Management

QH-A-1.9 Investigations Management A-1.9 Investigations Management

QH-A-1.10 Case Management A-1.10 Case Management

QH-A-1.11 Library Management A-1.11 Library Management

QH-A-1.12 Event Management A-1.12 * Event Management

QH-A-1.13 Computer-aided Dispatch A-1.13 Computer-aided Dispatch

QH-A-1.14 Computer Based Training A-1.14 Computer Based Training

QH-A-2 Line of Business Service Delivery A-2 Line of Business Service Delivery

QH-A-2.1 Learning A-2.1 Learning

QH-A-2.1.1 Student Enrolment and Results A-2.1.1 Student Enrolment and Results

QH-A-2.1.2 Timetabling A-2.1.2 Timetabling

QH-A-2.1.3 Curriculum Development and Management

A-2.1.3 Curriculum Development and Management

QH-A-2.2 Public Safety and Emergency Response

A-2.2 Public Safety and Emergency Response




QH-A-2.2.1 Search and Rescue A-2.2.1 * Search and Rescue

QH-A-2.2.2 Disaster Management A-2.2.2 Disaster Management

QH-A-2.2.3 Emergency Response Management A-2.2.3 Emergency Response Management

QH-A-2.3 Law and Justice A-2.3 Law and Justice

QH-A-2.3.1 Incident Management A-2.3.1 Incident Management

QH-A-2.3.2 Forensic Services A-2.3.2 Forensic Services

QH-A-2.3.3 Property and Exhibit Management A-2.3.3 * Property and Exhibit Management

QH-A-2.3.4 Traffic Management A-2.3.4 * Traffic Management

QH-A-2.3.5 Corrections and Detentions Management

A-2.3.5 * Corrections and Detentions Management

QH-A-2.3.6 Covert Operations Management A-2.3.6 * Covert Operations Management

QH-A-2.3.7 Intelligence A-2.3.7 * Intelligence

QH-A-2.3.8 Compliance and Enforcement A-2.3.8 * Compliance and Enforcement

QH-A-2.4 Environment and Resources A-2.4 * Environment and Resources

QH-A-2.5 Paramedical A-2.5 Medical and Paramedical

QH-A-2.6 Infrastructure and Housing A-2.6 * Infrastructure and Housing

QH-A-2.7 Transportation A-2.7 * Transportation

QH-A-2.8 Jobs and Work A-2.8 * Jobs and Work

QH-A-2.9 Business and Industry A-2.9 * Business and Industry

QH-A-2.10 Parks and Recreation A-2.10 * Parks and Recreation

QH-A-2.11 Agriculture A-2.11 * Agriculture

QH-A-2.11.1 Livestock A-2.11.1 * Livestock

QH-A-2.11.2 Crop A-2.11.2 * Crop

QH-A-2.11.3 Pest and Disease Control A-2.11.3 * Pest and Disease Control

QH-A-2.12 Taxes and Revenue A-2.12 * Taxes and Revenue

QH-A-2.13 Leisure A-2.13 * Leisure

QH-A-2.14 Community and Welfare A-2.14 Community and Welfare

QH-A-2.15 Utilities A-2.15 * Utilities

QH-A-3 Client / Patient Relationship Management

A-3 Customer Relationship Management

QH-A-3.1 Sales A-3.1 Sales

QH-A-3.1.1 Client Account Management A-3.1.1 Client Account Management

QH-A-3.1.2 Sales Automation A-3.1.2 * Sales Automation

QH-A-3.1.3 Partner Relationship Management A-3.1.3 Partner Relationship Management

QH-A-3.1.4 Merchandising and Retailing A-3.1.4 * Merchandising and Retailing

QH-A-3.2 Marketing and Advocacy A-3.2 Marketing and Advocacy




QH-A-3.2.1 Product, Service Development and Marketing

A-3.2.1 Product, Service Development and Marketing

QH-A-3.2.2 Client Marketing A-3.2.2 Customer Marketing

QH-A-3.2.3 Marketing Analytics A-3.2.3 Analytics

QH-A-3.2.4 Brand Management A-3.2.4 Brand Management

QH-A-3.3 Customer Service and Support A-3.3 Customer Service and Support

QH-A-3.3.1 Client / Patient Service A-3.3.1 Customer Service

QH-A-3.3.2 Client / Patient Support A-3.3.2 Customer Support

QH-A-3.3.3 Call Centre, Help Desk A-3.3.3 Call Centre, Help Desk

QH-A-3.3.4 Complaints Management A-3.3.4 Complaints Management

QH-A-4 Research Management, Science and Engineering

A-4 Science and Engineering

QH-A-4.1 Design and Engineering A-4.1 Design and Engineering

QH-A-4.1.1 Computer-aided Design A-4.1.1 Computer-aided Design

QH-A-4.2 Research A-4.2 Research

QH-A-4.2.1 Statistical Tools A-4.2.1 Statistical Tools

QH-A-4.2.2 Laboratory Systems A-4.2.2 Laboratory Systems

QH-A-4.2.3 Trials A-4.2.3 Trials

QH-A-4.3 Modelling and Simulation A-4.3 Modelling and Simulation

QH-A-5 Supply Chain Management A-5 Supply Chain Management

QH-A-5.1 Supply Chain Planning A-5.1 Supply Chain Planning

QH-A-5.2 Sourcing and Procurement A-5.2 Sourcing and Procurement

QH-A-5.3 Contract Management A-5.3 Contract Management

QH-A-5.4 Inventory / Consumables Management

A-5.4 Inventory Management

QH-A-5.5 Fleet Management A-5.5 Fleet Management

QH-A-5.6 International Trade A-5.6 * International Trade

QH-A-6 Enterprise Resource Planning A-6 Enterprise Resource Planning

QH-A-6.1 Manufacturing A-6.1 * Manufacturing

QH-A-6.2 Enterprise Asset Management A-6.2 Enterprise Asset Management

QH-A-6.3 Maintenance Management A-6.3 Maintenance Management

QH-A-6.4 Human Capital Management A-6.4 Human Capital Management

QH-A-6.4.1 Recruitment A-6.4.1 Recruitment

QH-A-6.4.2 Employee Administration A-6.4.2 Employee Administration

QH-A-6.4.3 Rostering A-6.4.3 Rostering

QH-A-6.4.4 Time and Attendance A-6.4.4 Time and Attendance

QH-A-6.4.5 Workforce Analytics A-6.4.5 Workforce Analytics




QH-A-6.4.6 Organisational Development A-6.4.6 Organisational Development

QH-A-6.4.7 Payroll A-6.4.7 Payroll

QH-A-6.4.8 Performance Management A-6.4.8 Performance Management

QH-A-6.4.9 Compensation Planning and Strategy A-6.4.9 Compensation Planning and Strategy

QH-A-6.4.10 Non Permanent Workforce Management

A-6.4.10 Contingent Workforce Management

QH-A-6.4.11 Skills Management A-6.4.11 Skills Management

QH-A-6.4.12 Occupational Health and Safety Management

A-6.4.12 Occupational Health and Safety Management

QH-A-6.5 Financial Management A-6.5 Financial Management

QH-A-6.5.1 General Ledger A-6.5.1 General Ledger

QH-A-6.5.2 Budgeting A-6.5.2 Budgeting

QH-A-6.5.3 Costing A-6.5.3 Costing

QH-A-6.5.4 Receipting A-6.5.4 Receipting

QH-A-6.5.5 Payments A-6.5.5 Payments

QH-A-6.5.6 Claims A-6.5 Financial Management

QH-A-6.5.7 Case Mix A-6.5 Financial Management

QH-A-6.5.8 Financial Analysis A-6.5 Financial Management

QH-A-6.6 Facilities Operations A-6.3 Maintenance Management

QH-A-6.7 Environmental Management A-6.3 Maintenance Management

QH-A-7 Organisational Optimisation A-7 Organisational Optimisation

QH-A-7.1 Enterprise Business Intelligence A-7.1 Enterprise Business Intelligence

QH-A-7.1.1 Executive / Management Information Systems

A-7.1.1 Executive / Management Information Systems

QH-A-7.1.2 Enterprise Performance Management

A-7.1.2 Enterprise Performance Management

QH-A-7.1.3 Statutory and Regulatory Reporting A-7.1 Enterprise Business Intelligence

QH-A-7.1.4 Analytics A-7.1 Enterprise Business Intelligence

QH-A-7.2 Project Portfolio Management A-7.2 Project Portfolio Management

QH-A-7.2.1 Portfolio Management A-7.2.1 Portfolio Management

QH-A-7.2.2 Project Scheduling A-7.2.2 Project Scheduling

QH-A-7.2.3 Project Estimation A-7.2.3 Project Estimation

QH-A-7.2.4 Project Cost Management A-7.2.4 Project Cost Management

QH-A-7.2.5 Program Management A-7.2.1 Portfolio Management

QH-A-7.3 Knowledge Management A-7.3 Knowledge Management

QH-A-7.4 Document and Records Management

A-7.4 Document and Records Management




QH-A-7.4.1 Tracking A-7.4 Document and Records Management

QH-A-7.4.2 Acquisition Management A-7.4 Document and Records Management

QH-A-7.4.3 Archive A-7.4 Document and Records Management

QH-A-7.4.4 Disposal Management A-7.4 Document and Records Management

QH-A-7.5 Planning and Governance A-7.5 Planning and Governance

QH-A-7.5.1 Risk and Issue Management A-7.5.1 Risk and Issue Management

QH-A-7.5.2 Quality Management A-7.5.2 Quality Management

QH-A-7.5.3 Policy Research & Development A-7.5.3 Policy Research & Development

QH-A-7.5.4 Organisational Strategic Planning A-7.5.4 Organisational Strategic Planning

QH-A-7.5.5 Machinery of Govt Planning & Execution

A-7.5.5 Machinery of Govt Planning & Execution

QH-A-8 Health Service Delivery A-2.5 Medical and Paramedical

QH-A-8.1 Clinical Point of Care A-2.5 Medical and Paramedical

QH-A-8.1.1 Order / Requests A-2.5 Medical and Paramedical

QH-A-8.1.2 Results Reporting A-2.5 Medical and Paramedical

QH-A-8.1.3 Referrals A-2.5 Medical and Paramedical

QH-A-8.1.4 Prescribing A-2.5 Medical and Paramedical

QH-A-8.1.5 Care Planning A-2.5 Medical and Paramedical

QH-A-8.1.6 Procedures A-2.5 Medical and Paramedical

QH-A-8.1.7 Therapeutic Agent Administration A-2.5 Medical and Paramedical

QH-A-8.1.8 Consultations A-2.5 Medical and Paramedical

QH-A-8.1.9 Clinical Measurements A-2.5 Medical and Paramedical

QH-A-8.1.10 Clinical Decision Support A-2.5 Medical and Paramedical

QH-A-8.1.11 Clinical Reference Tools A-2.5 Medical and Paramedical

QH-A-8.1.12 Patient Monitoring A-2.5 Medical and Paramedical

QH-A-8.1.13 Clinical Notes and Assessments A-2.5 Medical and Paramedical

QH-A-8.1.14 Care Transfer A-2.5 Medical and Paramedical

QH-A-8.1.15 Allergies & Adverse Reaction Mgt A-2.5 Medical and Paramedical

QH-A-8.1.16 Discharge A-2.5 Medical and Paramedical

QH-A-8.1.17 Case Management A-2.5 Medical and Paramedical

QH-A-8.1.18 Alerts & Notifications A-2.5 Medical and Paramedical

QH-A-8.2 Service Delivery A-2.5 Medical and Paramedical

QH-A-8.2.1 Patient Administration A-2.5 Medical and Paramedical

QH-A-8.2.1.1 General Patient Administration A-2.5 Medical and Paramedical

QH-A-8.2.1.2 Scheduling and booking A-2.5 Medical and Paramedical

QH-A-8.2.1.3 Patient Flow Management A-2.5 Medical and Paramedical




QH-A-8.2.1.4 Hospitality Services A-2.5 Medical and Paramedical

QH-A-8.2.1.5 Patient Safety A-2.5 Medical and Paramedical

QH-A-8.2.2 Clinical Specialty Management A-2.5 Medical and Paramedical

QH-A-8.2.2.1 Mental Health A-2.5 Medical and Paramedical

QH-A-8.2.2.2 Allied Health A-2.5 Medical and Paramedical

QH-A-8.2.2.3 Cardiology A-2.5 Medical and Paramedical

QH-A-8.2.2.4 Endoscopy A-2.5 Medical and Paramedical

QH-A-8.2.2.5 Oncology A-2.5 Medical and Paramedical

QH-A-8.2.2.6 Peri-natal A-2.5 Medical and Paramedical

QH-A-8.2.2.7 Renal A-2.5 Medical and Paramedical

QH-A-8.2.2.8 Endocrinology A-2.5 Medical and Paramedical

QH-A-8.2.2.9 Gastroenterology & Hepatology A-2.5 Medical and Paramedical

QH-A-8.2.2.10

Haematology A-2.5 Medical and Paramedical

QH-A-8.2.2.11

Neurology A-2.5 Medical and Paramedical

QH-A-8.2.2.12

Ophthalmology A-2.5 Medical and Paramedical

QH-A-8.2.2.13

General Paediatrics A-2.5 Medical and Paramedical

QH-A-8.2.2.14

Palliative Care A-2.5 Medical and Paramedical

QH-A-8.2.2.15

Pain Medicine A-2.5 Medical and Paramedical

QH-A-8.2.2.16

Nuclear Medicine A-2.5 Medical and Paramedical

QH-A-8.2.2.17

Metabolic Medicine A-2.5 Medical and Paramedical

QH-A-8.2.2.18

Urology A-2.5 Medical and Paramedical

QH-A-8.2.3 Acute Care Setting Management A-2.5 Medical and Paramedical

QH-A-8.2.3.1 Emergency A-2.5 Medical and Paramedical

QH-A-8.2.3.2 Intensive Care A-2.5 Medical and Paramedical

QH-A-8.2.3.3 Operating Theatre A-2.5 Medical and Paramedical

QH-A-8.2.3.4 Anaesthetics A-2.5 Medical and Paramedical

QH-A-8.2.3.5 Orthopaedic A-2.5 Medical and Paramedical

QH-A-8.2.4 Community & Primary Care Setting Management

A-2.5 Medical and Paramedical

QH-A-8.2.4.1 Oral Health A-2.5 Medical and Paramedical




QH-A-8.2.4.2 Residential Care A-2.5 Medical and Paramedical

QH-A-8.2.4.4 Community Health A-2.5 Medical and Paramedical

QH-A-8.2.4.5 Sexual Health A-2.5 Medical and Paramedical

QH-A-8.2.4.3 Practice / Clinic Management A-2.5 Medical and Paramedical

QH-A-8.2.5 Clinical Activity Analysis A-2.5 Medical and Paramedical

QH-A-8.2.6 Infection Control & Assessment A-2.5 Medical and Paramedical

QH-A-8.2.7 Medical Imaging A-2.5 Medical and Paramedical

QH-A-8.2.7.1 Medical Imaging Management Information Systems


QH-A-8.2.7.2 Picture Archive and Communication System


QH-A-8.2.8 Laboratory) A-2.5 Medical and Paramedical

QH-A-8.2.8.1 Pathology A-2.5 Medical and Paramedical

QH-A-8.2.8.2 Forensic & Scientific A-2.5 Medical and Paramedical

QH-A-8.2.9 Medication Management A-2.5 Medical and Paramedical

QH-A-8.2.10 Clinical Service Billing A-2.5 Medical and Paramedical

QH-A-8.2.11 Blood & Human Tissue Management A-2.5 Medical and Paramedical

QH-A-8.2.12 Clinical Incident Management A-2.5 Medical and Paramedical

QH-A-8.2.13 Electronic Health Records A-2.5 Medical and Paramedical

QH-A-8.2.13.1

General Electronic Medical Record


QH-A-8.2.13.2

Longitude Patient Viewers A-2.5 Medical and Paramedical

QH-A-8.2.14 Population Health Management A-2.5 Medical and Paramedical

QH-A-8.2.15 Medical Registers A-2.5 Medical and Paramedical

QH-A-8.2.16 Allied Health A-2.5 Medical and Paramedical

QH-A-8.2.16.1

Physiotherapy A-2.5 Medical and Paramedical

QH-A-8.2.16.2

Speech Pathology A-2.5 Medical and Paramedical

QH-A-8.2.16.3

Nutrition & Dietetics A-2.5 Medical and Paramedical

QH-A-8.2.16.4

Audiology A-2.5 Medical and Paramedical

QH-A-8.2.16.5

Occupational Therapy A-2.5 Medical and Paramedical

QH-A-8.2.16.6

Respiratory & Sleep Studies A-2.5 Medical and Paramedical




QH-A-8.2.16.7

Rehab Engineering A-2.5 Medical and Paramedical

QH-A-8.2.16.8

Podiatry A-2.5 Medical and Paramedical

QH-A-8.2.16.9

Psychology A-2.5 Medical and Paramedical

QH-A-8.2.16.10

Social Work A-2.5 Medical and Paramedical

QH-A-8.2.16.11

Orthotics and Prosthetics A-2.5 Medical and Paramedical

QH-A-8.2.17 Nursing A-2.5 Medical and Paramedical

QH-A-8.2.18 Discharge / Referral A-2.5 Medical and Paramedical



Appendix 4 Responsibilities

Position Responsibility Audit criteria

Chief Information Officer • Approve Department of Health Enterprise Architecture artefacts

Approved artefacts

Strategy & Architecture Office

• Regularly review and maintain Department of Health Enterprise Architecture artefacts

• Process and monitor dispensation requests and dispensations granted

Up to date artefacts Management of dispensations

ICT Governance Authority (designated)

• Review and endorse Department of Health Enterprise Architecture artefacts

• Review and endorse dispensation requests and monitor dispensations granted

Endorsed artefacts Endorsed dispensations

All employees, contractors and consultants within the Department of Health divisions, agencies and commercialised business units

• Apply the relevant requirements of the Department of Health Enterprise Architecture artefacts

Ability to demonstrate compliance

