application architecture 2.0
DESCRIPTION
TRANSCRIPT
Application Architecture
Esnatech Unified Communications platform
Content
1. Telephony Integration 2. Web Access 3. Email & Networking 4. Unified Messaging 5. CTI – Desktop Connectivity 6. Other Modules
Administration LDAP
7. Complete Architecture
1. Telephony Integration
Voice Server ArchitectureVoice Server Architecture
PBXPBX
1. Analog / Digital Integration2. IP Integration3. T1/E1/ISDN InterfaceEEAM –Enterprise Edition Access
Manager
Voice Server2. TAPI / Mitai /
SIP
3. Intel / Eicon
1. Intel
Serial IntegrationSMDI / MCI
EEAM
Speech ServicesASR / TTS Sybase - DB
2. Web Access
Voice Server ArchitectureVoice Server Architecture
Web Client - http & https WAP ClientSRM – Service Recovery Management.EEAM –Enterprise Edition Access Manager
WAP Client
Web Client
EEAMSybase - DB
Internet InformationServices
InterneInternett
SRM
Web Reports
WEB Client
WAP Client
3. Email & Networking
Voice Server Architecture
VPIM
3. VPIM Client
1. POP3 / IMAP
InternInternetet
VPIM – Voice Profile for Internet MailEEAM –Enterprise Edition Access Manager
EEAMSybase - DB
POP3IMAP4
2. SMS / MMS / SMTP
4. Unified Messaging
Voice Server ArchitectureVoice Server Architecture
MS ExchangeMS Exchange
IMAP TSE – Transparent Storage EngineEEAM –Enterprise Edition Access Manager
IMAP TSE Gateway
EEAM
Sybase - DBIMAP4To any Email Server
Contacts SynchronizationContacts Synchronization
IMAP4 Synchronization and web services
Message and Call Logging
MAPIMAPI
5. CTI – Desktop Connectivity
Voice Server Architecture
UMST – Unified Messaging System TasksEEAM –Enterprise Edition Access Manager
UC Mobile
UC Client Manager
EEAM
Sybase - DB
UMST
Client PC or DevicesClient PC or DevicesIP Dialer – Outlook
Extension – MS Fax agent
6. Other Modules
Voice Server Architecture
SystemSystem Administrator PCAdministrator PC
MMC – Microsoft Management ConsoleLDAP – Lightweight Directory Access ProtocolEEAM –Enterprise Edition Access Manager
MMC / Snap InAdministration
EEAM
Sybase - DB
LDAP
Active DirectoryActive DirectoryLDAP ServerLDAP Server
7. Complete Architecture
Sybase - DB
UMST
IMAP TSEGetaway
InternInternetet
Email ServerEmail Server
SpeechServices
PBX InterfaceIntel/IP/TAPI
PBXPBX
WebApplication
s
IIS
LDAP
UC MobileUC Mobile PDCPDC
MMCSnap In
UC ClientUC Client ManagerManager
RemoteAdministration
Voice Server
POP3IMAP4
VPIM
EEAM
10
Esna’s UC Server Software Middleware at the core of all enterprise communications
Single platform for voice, mobility, messaging, and presence
Directs communications based on established workflows and policies
Proven integration with diverse enterprise telephony systems
Proven integration with major email platforms
Proven integration with enterprise databases
Adds substantial value to business applications
Simplifies management of communication infrastructure for IT professionals
User Access
Unified CommunicationsArchitecture
Browser
UC services
GroupWare Solutions
Enterprise portals
BusinessApplications
MS Exchange2000/2003/2007Lotus Dominos
Novell GroupWiseGoogle Apps
ZIMBRA
IMAP servers
BEA EIPMS SharepointIBM WebSphere
Microsoft CRM, Oracle
Salesforce.com, Frontrange, ACT
SAP, NetsuiteBinnacle
POP3
IMAP
WIFI
SIP
DTMF
Speech
HTTP
HTTPS
XML
VXML
SIPSOAIMAP
Universal accessGateway to content
UC Server Architecture Overview (continued)
Windows DesktopUC Services
Telephony Infrastructure
Client Gateway Services (UMST)
SMTP Server/IMAP POP 3 Access
Directory Gateway Services (LDAP)
Mail Server Gateway Services (TSE)
Database Access Component (EEAM)
Web Gateway Services:
HTML, WML, IMAP, POP
Admin Tool Reporting Tool Utility Services
IP PBX:SIP/3Com/Avaya
IP Access:SIP/TAPI/MITAI/VTI
PBX CTI Stream:SIP-CSTA/
TAPI/CSTA/MITAI
Outlook, Lotus Notes, GroupWise
Mobile Device: J2ME, BlackBerry,
Windows
CRM, Other DB: Salesforce, SQL Server, Custom
Access
WWW
WAP
IMAP/POP
Desk Phone XML
LDAP Active Directory
License Manager
SMS Connector
Voice Server, FAX Server, IVR Engine
Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
Speech Services: Nuance ASR/TTS
IP Access:SIP/TAPI/MITAI/VTI
TDM Access:Dialogic/Eicon
CTI Services:CSTA/MITAI/TAPI/SIP
ClientApplications
Back OfficeApplications
Mail Server:Exchange, Dominos,
GroupWise, IMAP
Client DB, CRM
Live Communication
Server
Database (Sybase)
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UC Server Architecture Overview Highly modular solution
UC services can be enabled / disabled individually Easy to customize based on customer needs
Deployable on a single server or on a cluster of servers
Primary Server Components Communication system abstractions (wrappers) UC engines / services Relational databases Technical libraries
Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com,
etc. Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine,
Act, etc. All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database 3rd party technology: ASR, TTS, Fax
Application Architecture
Esnatech Unified Communications platform