enterprise agreement services

© 2008 OSIsoft, Inc. | Company Confidential

Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case Study

Don Smith (OSIsoft)Todd Brown (OSIsoft)

Ashley Howard (Bristol-Myers Squibb)

3© 2008 OSIsoft, Inc. | Company Confidential

Enterprise Agreement Experiences

⚫ Customers recognize the value of OSIsoft products in generating or supporting the generation of ROI for the enterprise

⚫ Achieve a step change in adoption and value– Rock Tenn – 12 mills

• Create real-time infrastructure

• Asset model view + Energy, Production and KPI’s

• System Integrator project services

– Cemex – 77 plants

• Rollout to 77 sites, 4 continents

• Consistent site reporting, enterprise visibility

• Enterprise application deployment


What Is Included

1. Standard OSIsoft PI Infrastructure Software

– The scope of provides unlimited quantities of the Eligible Products

2. Managed PI (mPI) Software

– mPI software includes software to help install, manage and update the Standard OSIsoft PI Infrastructure

3. Managed Services

– These include bundled services from OSIsoft to help the customer gain business value from the PI Infrastructure Software.


Managed Services

⚫ Enterprise Program Management (EPM) – customer advocate

– Dedicated contact - focal point from OSIsoft

– Customer advocate to drive the installation and adoption of the infrastructure

⚫ Installation Services – PI installed and current

– Install and upgrade the software provided

– Remote & automated manner by default (mPI)

⚫ Technical Support Services – keep PI tuned up

– Standard 7x24 support access via phone, email, etc.

– NOC

• keep the PI Infrastructure operating at a high level of availability and performance.

⚫ Education Services

– Onsite, Offsite, Webinar, CBT (Saleable)

⚫ Value Engineering Advisory Services (CoE) – more business value

– CoE provides Value Engineering Advisory Services

– Helping customers to gain high value and minimal risk


mPI

PI System

Managed

Services

⚫ Links Managed Services & PI Infrastructure

⚫ Manage situations with data - updates

⚫ Allows Scale of Managed Services

– Today:

• NOC – detect problems at OSIsoft

• Updates/Status – inventory managed

• Extranet – visibility of status, reports

– Future:

• Installs – modern update management

• Delivery Collaboration

– EPM, CoE, Tech Support

– Education – Webinar Repository

– CoE: Virtual Campus Private Areas

The Role of mPI


Project Overview – Facility Scope

BMS is investing $750

million in the construction

of a Large-Scale Cell

Culture (LSCC)

manufacturing facility for

the commercial production

of biopharmaceuticals in

Devens, MA.

This facility will have 120,000 liters of bioreactor capacity. Designed for

concurrent multi-product production.

Inoculum

Prep

FermentationPurification

Separation


20102009

Ground Breaking Operationally Complete FDA Submission

Project Overview – Facility Timeline

Implement a fully automated, paperless solution that supports

release by exception utilizing S95/S88 integrated recipe

Mar 2007


MFG Building

Lab Offices

WH/Chem Storage

Trailers

CUB

Project Overview – Site Progress


The Need for Innovation through Automation

Unit

Operation #1

Unit

Operation #N

Raw Materials

Product

Release

Testing

Acceptance

Testing

Batch

Record

Batch

Release

Review

Released

Batch Record

Released

Product

Operator

Quarantine

Quarantine

Weigh &

Dispense

Inconsistent execution,

lack of automation =>

lost batches, quality &

GMP issues

Paper-based =>long

cycle times, increased

WIP

Lack of standards =>

inefficient tech

development and

transfer

Limited data capture, no

enterprise intelligence

framework => impacts

operations support,

optimization

Manuf. and lab systems

not integrated =>

scheduling inefficiencies


LSCC Business Requirements

Reduce Process Deviations

⚫ Automated Equipment

⚫ Electronic Work Instructions

⚫ Equipment Tracking

⚫ Recipe Driven Operations

Expedite Batch Review & Release

⚫ Electronic Data Capture

⚫ Exception Reporting


Improve Inventory Management

⚫ Material Tracking

⚫ Weigh and Dispense


Drive Standardization

⚫ Utilize Industry and Corporate Standards



LSCC Systems Overview

BMS IT Provided Vendor Provided

Smart Device

Master Data

10.o

SOPs

Shop Floor

Instruments

Recipe Authoring

Order Management

Instructions Results

Lab Instruments

Facility

Sample

Plan

Test

Results

TestTest

Results

Mat’ Status

Trigger

Test

Inbound

Mat’l

Trigger In Process Test

Equipment &

Instrument

Status

Building

Status

Master Data,

Process Orders,

Transfer Orders

GI/GR

Confirm,

Mat’l Status

Check

Purch

Req

Batch

History

Smart Device

Calibratio

n Status

QC Sample Plan

In Process Test Results

Enterprise Management Information Portal

Trigger Quality Event

Quality Event Status

Batch History

Current QC

Status,

Test

History

Financials,

BW Metrics

Operator Training Status

QC Lab

LIMS

CAPA

Training

Building Data

Building Auto

CMMS + Calib

Maximo6

Documentation

BMS IT Provided Vendor Provided

10.o

Shop Floor

Instruments

Recipe Authoring

Order Management

Instructions Results

Lab Instruments

Facility

Sample

Plan

Test

Results

TestTest

Results

Mat’ Status

Trigger

Test

Inbound

Mat’l

Purch

Req

Enterprise Management Information Portal

Batch History

Current QC

Status,

Test

History

Financials,

BW Metrics

QC Lab

LIMS

CAPA

Training

Building Data

Building Auto

CMMS + Calib

Maximo6

Documentation


CoE: The Center of Excellence Services

Value Realization

Enterprise Roadmap

Evangelism

Support

Proof of

Technology

General

Systems

Support

Core Services Support Services

Tactical

Strategic

Solution Architecture

Project Advisory Services



Solution Architecture


Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)

⚫ Total # BMS CoE Engagements (Jan08 – Oct08): 26


EA: Driving New Interface Development

⚫ PI Enterprise Option with DeltaV Smart Connector

– New historian option in DeltaV 10.3

⚫ DeltaV Batch Smart Connector

– Joint architecture approved by OSIsoft & Emerson

– Dual sourced data from OPC A&E Server & Batch Historian

⚫ Emerson Compliance Suite Smart Connector

– Extends the context of the “Batch” from the S88 level to include the S95 level

– Captures the integrated Recipe: both automated recipe steps and electronic work instructions into PI Batch Database

Start Batch

Prepare(W&D, Room/Personnel Status)

Pressure Test & CIP Reactor

Finish Batch

Collect Sample

& Analyze

React

Separate

CIP Dryer

Drying

Verify Bag Filler

Status

Operate Bag Filler

Manual Activities in

Manufacturing Engine MESAutomated Activities in

Batch Execution Engine DCS


EA: Enabling Enterprise Architecture Standards

Option 1 Option 2 Option 3 Option 4


EA: Developing Solutions ArchitecturesBiz Goals Tech Goals GAP Analysis Future State Current State Project Advisory


EA: Driving Industry Best Practices:Best Practice for Validating the PI Infrastructure

⚫ Benchmark the industry

⚫ Develop Validation Principles

⚫ Define Streamlined Requirements

⚫ Develop Validation Templates

⚫ Test Drive in Actual Project & Adjust Course

⚫ Rollout to our EA’s in the Industry

⚫ Foster Continuous Improvement


Happy EA Customer Common Traits

⚫ Purchase to support a step change in use of PI software.

⚫More information

– 18:30 Theater 3 - mPI/NOC

– Wednesday 14:20 – Details of the EA Program

– Wednesday 16:30 – Process Dataan Enterprise Asset at Bayer MaterialScience


Managed Services Kudos

“I wanted to thank you ….

they DID help me a lot in my

steering committee

presentation on Friday. It

allowed me to demonstrate

that we get good value

indeed out of our CoE

partnership with OSIsoft!”

“Your staff were

knowledgeable, cooperative

and reliable in their statements

and commitments. In short, the

team are very pleased with the

conduct and result of the

exercise. Let me add that your

responsiveness in terms of the

timing of making staff available

was very much appreciated.” “The final document was well

written with good recommendat

ions that had captured the

overall HA

requirements/design. All are

well in scope. Thanks again for

the effort and the professional

services rendered.”

“The services provided with this

enterprise agreement went well

beyond what we are used to from

traditional software vendors. This

is a true partnership”

“Very much Appreciated!!!

You are going above and

beyond the call of duty and I

for one very much

appreciate the effort this

takes.”

“I am confident

we will come out

with a landmark

set of documents

that will not only

avail themselves

to faster, leaner

testing but also

be carried

forward for all

future sites.”

And many more…


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