Enrollment Assistance ProgramHealth Insurance Marketplace

The Enrollment Assistance Program (EAP)

Through the Enrollment Assistance Program contract, SRA In-person Assisters provide consumers with unbiased enrollment assistance to understand all aspects of the application process.

Our program is funded through a contract with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO).

SRA International, Inc.• SRA is a contractor providing the following services to the

Federal government:– Professional Services– Domain Expertise– IT solutions

• SRA was founded in 1978 • We employ over 5,300 professionals • Devoting 10,000+ volunteer hours yearly to support community

programs• We are a leading service provider to the public and private

service health markets, including:– Health research– Health care– Veterans Affairs– Military Health– Public Health Programs

SRA and the Enrollment Assistance Program• We provide unbiased, in-person

assistance to facilitate enrollment in Qualified Health Plans (QHPs), primarily to hard-to-reach individuals in urban areas.

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- Ohio Cincinnati- Georgia Atlanta- Texas Austin Houston San Antonio

• Support 11 cities in 6 states (2015-2016)

- FloridaOrlandoTampa

- IndianaIndianapolis

- New Jersey3 locations (TBD)

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In-Person Assistance Makes it Easier to Shop in the Health Insurance Marketplace

Consumers receiving in-person assistance are twice as likely to successfully enroll in a qualified health plan.

* Enroll America: In-Person Assistance Maximizes Enrollment Success (March 2014)

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Assistance for Healthcare Plan Enrollment

IPAs(Federal EAP Contractors)

Navigators (Grants to

NGOs)

Shared goal:Healthcare insurance plan enrollment

For more information, visit: http://www.cms.gov/CCIIO/Programs-and-Initiatives/Health-Insurance-Marketplaces/assistance.html

CACs

Agents and Brokers

Why Partner with SRA?

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Who We Help-No closed doors approach to enrollment

Our target demographic

• 18 – 34 year olds

• Uninsured individuals/families with

household incomes between 100% and

400% of the Federal Poverty Level (FPL)

• In Medicaid expansion states, consumers

with household incomes below 133% of

FPL who do not qualify for Medicaid

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SRA’s In-Person Assisters

• Extensive training and experience beyond federal requirements

• Bilingual • Large compliment of In-

Person-Assisters available to support your enrollment efforts

• Committed to honest & excellent customer service

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Consumer Satisfaction

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100.00% 99.47%98.70% 99.28% 98.93% 98.74%

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98.35% 98.51%

Consumer Satisfaction Survey Results

Satisfaction Scores Goal

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Enrollment Success Factors

• 75% of our enrollments occurred in our storefront locations

• 30% of consumers come to us from family or friend referrals

Working Together to Boost Health Insurance Enrollment

Our Goal• Raise consumer awareness

through outreach and educational efforts

• Partner with community organizations to access underserved populations and

• Provide unparalleled support to our community partners

• Provide unbiased in-person assistance to consumers throughout the enrollment period

• Maintain a strong presence in each community

• Provide a professional enrollment environment conducive to privacy

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Partnership Opportunities

Outreach/Education Options • Presentations to your members/constituents to boost

health literacy and ACA information• Volunteer support at your events to raise awareness of

health insurance and enrollment assistance • Provide in-person assistance to your group throughout

open enrollment at our EACs

Communication Options • Announcements/ads for your newsletter

or other outreach channels• Social media linking• Joint press releases, media interviews• Customizable Marketplace Flyer campaigns

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Let’s Work Together for Better Health in Atlanta!

Nick Goodwin

Outreach Coordinator

(636)-346-8994

nick_goodwin@sra.com

facebook.com/enrollatlanta

@Atlanta_EAC