enrollment and financial aid units - lehman college...lsp/mhc 139 104 139 175 seek 188 171 177 160...
TRANSCRIPT
Enrollment and Financial Aid Units
2
Enrollment Growth
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Spring ‘15 Spring ‘16 Spring ‘17 Fall ‘15 Fall ‘16 Fall ‘17
GRAD FTEs 1,269 1,214 1,157 1,203 1,173 1,250
UGRD FTEs 7,110 7,351 7,733 7,503 7,906 8,519
UGRD FTEs GRAD FTEs
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
Spring ‘15 Spring ‘16 Spring ‘17 Fall ‘15 Fall ‘16 Fall ‘17
Grad Head Count 2,089 2,001 1,959 2,007 2,009 2,159
UGRD Head Count 10,517 10,786 11,291 10,800 11,320 12,242
UGRD Head Count Grad Head Count
FTEs Head Count
Admissions and Recruitment
4
Freshman Funnel
Applied Rejected Admitted Enrolled
Fall ’15 19,256 12,834 7,023 639
Fall ’16 17,860 10,411 7,449 692
Fall ’17 19,353 11,073 8,394 946
19
,25
6
12
,83
4
7,0
23
63
9
17
,86
0
10
,41
1
7,4
49
69
2
19
,35
3
11
,07
3
8,3
94
94
6
-
5,000
10,000
15,000
20,000
25,000
Fall ’15 Fall ’16 Fall ’17
5
Transfer Funnel
Applied Admitted Enrolled
Spring ‘15 4803 2025 1221
Spring ‘16 4524 2039 1216
Spring ‘17 4179 2179 1403
48
03
20
25
12
21
45
24
20
39
12
16
41
79
21
79
14
03
0
1000
2000
3000
4000
5000
6000
Spring ‘15 Spring ‘16 Spring ‘17
Applied Admitted Enrolled
Fall ’15 6573 3132 2030
Fall ’16 6302 3333 2073
Fall ’17 6552 3354 2121
65
73
31
32
20
30
63
02
33
33
20
73
65
52
33
54
21
21
0
1000
2000
3000
4000
5000
6000
7000
Fall ’15 Fall ’16 Fall ’17
6
Graduate Funnel
Applied Admitted Enrolled
Fall ’15 1148 703 519
Fall ’16 1580 800 646
Fall ’17 1567 895 748
11
48
70
3
51
9
15
80
80
0
64
6
15
67
89
5
74
8
0
200
400
600
800
1000
1200
1400
1600
1800
Fall ’15 Fall ’16 Fall ’17
Applied Admitted Enrolled
Spring ‘15 549 340 251
Spring ‘16 479 291 251
Spring ‘17 436 261 286
54
9
34
0
25
1
47
9
29
1
25
1
43
6
26
1 28
6
0
100
200
300
400
500
600
Spring ‘15 Spring ‘16 Spring ‘17
Visits
2016 Annual Report Admissions Activities: Student Office Visits
20,938
23,209
24,271
14-15 15-16 16-17
7
Undergraduate
Visits
1532
2032
15-16 16-17
Graduate
8
Admissions: Undergraduate Activities
28,236
44,968
61,145
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
14-15 15-16 16-17
TCE Rules Written TCE’s Completed
2871
2860
2961
Fall '15 Fall '16 Fall '17
Financial Aid
Financial Aid Office Overview
Responsible for administering all areas of the Title IV Federal Financial Aid programs
Responsible for administering the application and disbursement portion of all New York State Financial Aid programs
Responsible for administering numerous additional financial aid programs.
Responsible for all Federal and New York State compliance issues for the financial aid programs.
Collaborative Efforts – Conduct numerous financial aid presentations for prospective, new and continuing students along with representing the aid office at all orientations and Lehman College functions.
Federal and N.Y. State Aid Disbursed
$0.00
$10,000,000.00
$20,000,000.00
$30,000,000.00
$40,000,000.00
$50,000,000.00
$60,000,000.00
$70,000,000.00
$80,000,000.00
Total Federal Aid Total NYS Aid TOTAL Federal & NYS Aid
2016-17 $55,996,137.57 $22,657,621.41 $78,653,758.98
2015-16 $56,028,086.24 $21,423,330.32 $77,451,416.56
2014-15 $52,263,732.66 $15,187,754.01 $67,451,486.67
2016-17 2015-16 2014-15
FAFSAs Filed
0
2000
4000
6000
8000
10000
12000
14-15 15-16 16-17
Enrolled-FAFSAs Filed
GRAD 1153 1165 1063
UGRD 9415 9928 10280
Total 10568 11093 11343
GRAD UGRD Total
Academic Advisement
14
OAA Points of Pride
• 3000+ new transfers/year
• Group advisement for specific
populations
Onboarding New Transfers
• Bi-directional texting
• Targeted communication
campaigns
Innovation
• Exceptional, dedicated staff
• Extended hours during peak
periods (8am – 8pm)
Customer Service
• Raised 4-year graduation rate
by 4% in year 1
• Awarded CUNY Academic
Momentum Grant
Senior Success Initiative
• With academic schools
• Across administrative areas
New Collaborations
• Pre-health/pre-nursing
• SYI
• STEM
• CUNY EDGE
Specialized Advisement Svcs
15
Advising a Campus
FTEsHead Count
Source: CUNYfirst and Lehman College FactBook, retrieved 7/31/17. Fall ’17 data retrieved 9/18/17 CUNYfirst.
0
2,000
4,000
6,000
8,000
10,000
12,000
Fall '14 Fall ‘15 Fall ‘16 Fall ‘17
ADP 876 938 1,000 1,207
Academic Advisement 6,686 7,048 7,378 7,965
FYI 454 407 478 599
LSP/MHC 139 104 88 175
SEEK 942 1,023 1,060 959
SEEK LSP/MHC FYI Academic Advisement ADP
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
Fall '14 Fall ‘15 Fall ‘16 Fall ‘17
ADP 455 477 521 664
Academic Advisement 4,565 4,900 5,093 5,824
FYI 454 407 478 604
LSP/MHC 128 101 85 176
SEEK 823 981 942 916
SEEK LSP/MHC FYI Academic Advisement ADP
16
Advising Caseloads by Program
Source: CUNYfirst and Lehman College FactBook, retrieved 7/31/17. Fall ’17 data retrieved 9/18/17 CUNYfirst.
FTEsHead Count
0
500
1,000
1,500
2,000
2,500
3,000
Fall '14 Fall ‘15 Fall ‘16 Fall '17
ADP 876 938 500 604
Academic Advisement 787 741 1,054 1,328
FYI 599
LSP/MHC 139 104 139 175
SEEK 188 171 177 160
SEEK LSP/MHC FYI Academic Advisement ADP
0
500
1,000
1,500
2,000
2,500
Fall '14 Fall ‘15 Fall ‘16 Fall '17
ADP 455 477 261 332
Academic Advisement 537 516 728 971
FYI 604
LSP/MHC 128 101 128 176
SEEK 165 164 157 153
SEEK LSP/MHC FYI Academic Advisement ADP
Academic Standards and Evaluation
18
AS&E Overview
Consultation• Resource to faculty, professional staff, and students with regard to academic
standards, academic policies, and procedures• Coordination of the onboarding of new academic advising staff
Collaborative Efforts• Development of the workflows for eRMR in collaboration with IT and the Registrar• Establishment of partnerships with Academic Departments to effect transparent
changes and updates in the Majors via Curriculum Committee and Senate in retention and graduation efforts
Approvals• eGrades• ePermits and Manual Permits• A-1 Recommendation Forms (eRMR)
Appeals• Hearing and adjudication of all types of appeals
19
AS&E Data Points
6 Appeals vis-à-vis
Enrollment
Spring 2017 & Fall 2017
Readmission & Dismissal
Granted: 509
SAP (Alone) Granted: 123
Registered: 439
5 Appeals Heard
January 2017 – August 2017
Total = 1364
4 Office Visits
March 2017 – August
2017
Total = 1202
1
2
3
eGrade Approvals
January 2017 – June
2017
Total = 789
A-1 Approvals
January 2017 – August 2017
Total = 650
ePermit Approvals
Summer: 275
Fall: 427
Total = 702
20
AS&E Appeal Types
Readmission for students below 2.0 Dismissal CUNY F Policy Variance
Deletion and Reversal of Tuition Liability
SAP General Education Requirement Waiver
Retroactive Registration One-time TAP Waiver Approval of Course(s) to Fulfill General Education
Withdrawal after the Deadline Total Medical Withdrawal Transfer of Additional Credit(s) for Purposes of Graduation
Enrollment Services & Communications
22
Creating a Culture of Communication
Dep
art
men
ts
Ho
bso
ns
01
02
03
04
05
06
Critical outreach
Highly effective
Two-way text message
Text Message
Targeted voice messages
Response routing
Analytics
Robo-call
MyLehman’s Page
MyMaster’s Page
Personalized content
Admissions Checklist
Personalized Web Page
Calls made directly to
students to provide
personalized assistance
Call Campaign
Events registration module
Automated emails
Events & Interviews
Targeted emails that can be
personalized, scheduled and
tracked
Diagram
Communication
services
System
administration
Reporting and
analytics
Solutions
• Design customized
communication
campaigns per
business process,
student cohort,
office/dept./program
• Leverage various
communication tools to
reach students
• Manage systems
• Support users
• Provide training
• Identify and provide
data analytics from
various systems to
drive decision making
and targeted
communications
• Provide guidance,
solutions and
strategies for various
initiatives
(e.g.: electronic forms,
fillable PDFs,
presentations, surveys)
Office of Enrollment Services & Communications
23
Office of Prestigious Awards
Infographics
The National Association of
Hispanic Journalists
Icahn School of Medicine
Public Policy and International
Affairs Fellowship
The National Science
Foundation
The Watson Foundation
The Benjamin A Gilman
Scholarship Grant
$607,546
Prestigious Awards Points of Pride
25
2016
OPA Five Steps to Success
26
Award Advising
Mentoring
Skill Building
Graduate School Preparation
Administration of Campus Selection Processes
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