The Ingredients of Effective Feedback

Leadership Learning at Lunch Series

Dr Tim Baker

Roughly by a three to one margin, employees believe that constructive feedback does more to

improve their performance than positive feedback

The secret to having employees listen to your feedback is whether or not they respect you.

Respect is earned, incredibly hard to get, and requires authenticity.

You could have the exact same thing said

by two different people with two

completely different effects.

Managing ExpectationsWhat are my expectations as the leader?

Have I communicated these expectations to my team?

Do my team understand my expectations?

Do my team members accept my expectations?

Are my team members omitted to meeting those expectations?

Do my team members know how they are performing against those expectations?

Am I supporting my team members to achieve those expectations?

Timing

Specific

Make your feedback specific

“Overall good job on the presentation at this morning’s meeting. But it could have been better.”

This is so vague. What was wrong with it. Plus, just because you didn’t like it, does it necessarily mean it is bad? How could it have been better?

“Great job on the presentation! I really like how you used statistics to back up your key points.

One small comment: Maybe for next time would be to invite more comments from the group to get them more involved.”

Frequency

Questions

Privacy

Critical Incidents

Focus on the future

Guidelines for Conversations on Poor Performance

Avoid confrontation & argument

Focus on

performance Focus on the future

Emphasis strengths as

well as weaknesses

Seek out the causes

Your homework

Make a commitment to give feedback three times a day for the next week

Mod 1 – The Ingredients of Effective Feedback (Fri, Aug 19, 2016 12:00 PM - 1:00 PM AEST)

Mod 2 – Enhancing Your Personal Influence (Wed, Aug 31, 2016 12:00 PM - 1:00 PM AEST)

Mod 3 – Optimising Team Performance (Fri, Sep 23, 2016 12:00 PM - 1:00 PM AEST)

Mod 4 – Getting the Very Best from People (Fri, Oct 14, 2016 12:00 PM - 1:00 PM AEST)

Mod 5 – Understanding People and their Personalities (Fri, Oct 28, 2016 12:00 PM - 1:00 PM AEST)

Mod 6 – Facilitating Effective Meetings (Fri, Nov 11, 2016 12:00 PM - 1:00 PM AEST)