Enhance security with a seamless scan & go process

Amadeus Airport Passenger Verification

Concerned by the accuracy and time spent on security checks? Looking

for more visibility on the passenger flows in your airport? Amadeus

Airport Passenger Verification offers an automated process to handle

passenger checks at all touch points, with full speed and reliability, using

up-to-date airline DCS data.

Key benefits:

_ Enhance security measures for airside access by performing advanced passenger verification against airline DCSs

_ Optimise overall airport throughput gate allocation time, slot adherence - thanks to access to real-time flight and passenger location information at the boarding gate

_ Deliver a differentiated passenger experience, converting all touch points into opportunities for tailored services and upsell

_ Enrich airport data with accurate passenger information for the benefit of airline customers and other airport partners

Identifying each passenger on each flight, adhering to security regulations… Passenger checks are key to ensure controlled access to the different airport zones and optimise the gate service and boarding process. Today, most checks are done manually or are only partly automated, slowing the passenger flow and leaving room for human errors.

Amadeus Airport Passenger Verification automates all checks at the various touch points, performing verifications against airline departure control systems (DCS). As the passenger proceeds to the departure gate, pertinent data is provided for tailored services and upsell opportunities.

A seamless process, with DCS integrationThe moment the boarding pass is scanned at the airport a first range of verification and security checks is performed. The system retrieves passenger and flight information from both the airport AODB and the airline DCSs. Further checks can be made as the boarding pass is swiped at retail shops, food & beverage facilities and at the lounge access.

This full automation impacts the overall performance: more checks are done in less time, achieving operational efficiency in a cost effective way.

Reinforced security for airside accessAmadeus Airport Passenger Verification ensures the traveller’s conformity with rules and regulations, and checks for any fraud or payment problem. It also verifies the passenger is definitely booked and checked-in on the right flight. Airport security is strengthened, with better control of airside access. Real-time information may be used to make critical decisions for the passenger, as well as for the airline at the departure gate. This leads to a smoother boarding process with fewer last minute issues to be handled by airside agents.

A wide reaching optimisation With more and more online and mobile check-ins, it is difficult to know if passengers have arrived at the airport until they show up at the gate. Amadeus Airport Passenger Verification locates the person from the moment the boarding pass is scanned: no more guessing or waiting for no-shows. Airlines can decide when to process waiting lists, offload luggage, and determine whether or not to hold the gate or close boarding. Gate allocation time and slot adherence are optimised, ultimately improving the overall airport throughput. The wealth of data collected may be used for a variety of resource optimisation activity within the airport (e.g. opening time for check-in counters, security checkpoints requirements etc.).

A new outlook on customer relations Each time the boarding pass is scanned at a touch point, the information is updated, providing real-time data on a passenger’s location and activity.

A whole new dimension is added to customer relations. Information may be used to provide travellers with:

_ Updates and pertinent messages (e.g. you are in the wrong terminal, your flight is delayed, gate has changed)

_ Tailored services (e.g. you are eligible for VIP services at this lounge, you are entitled to a flight delay voucher)

_ Upsell opportunities (e.g. you have not used your full duty free allowance, you can benefit from the airport loyalty program)

Amadeus Airport Passenger Verification comes with a number of premium checks - at parking, retail shops, food & beverage facilities and lounge - converting these touch points into service and revenue opportunities. All these elements allow airports to address the traveller experience far more directly and personalise the services as appropriate.

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_ Valid passenger and boarding pass? _ Regulatory requirements completed? _ Is passenger checked-in? _ Any baggage issues? Any fraud detected? _ Is it the right day, right flight, right terminal? _ Is the flight still departing or delayed?

Security Emigration/Immigration

_ Optimise your operations through improved handling time at touch points

_ Enhance your security with more accurate checks and less potential errors

_ Improve your decision making with real-time verification from one single data source and airline DCS

BASIC CHECKS PREMIUM CHECKS

_ Is passenger at the right place? _ Eligibilty for the airport loyalty program? _ Eligibilty for special services? _ Eligibilty for lounge access? _ Duty-free allowance? _ Any legal restrictions detected? _ Including all basic checks

Parking Retail F&B Lounge

_ Improve passenger experience at your airport thanks to tailored customer services

_ Generate more revenue opportunities through retail and merchandising

_ Enforce regulations easily and reduce potential fraud

FIG. Illustration of automated checks performed at the different touch points

Access denied from DCS

Product key features

_ Boarding pass scanning solution with real-time verification against: • Airline DCSs (Altéa or not) • Local airport databases

_ Centralised system, allowing a dynamic and easy extension of checks throughout the airport

_ Easy integration with third party scanners (e.g. boarding tokens, 2D barcode boarding pass, compatible with NFC readers) through a standardised web service XML interface

_ One single data-source, with possible data distribution into Business Intelligence Systems

_ An integral part of Amadeus Airport suite of solutions, supporting products such as resource management and others. Also available as a stand-alone solution

Acceptance passenger in DCS

Boarding pass checks; User Interface & layout can be adapted to customer needs

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Why Amadeus?

_ Real-time passenger checks performed against all airline DCSs and local airport databases

_ Updated Altéa DCS information allowing airport partners to take better informed decisions

_ Airport data enriched with all recorded passenger information stored in one single data source

CONTACT US TODAYe

w amadeus.com/airport

airport@amadeus.com