English 285 Writing in Cyberspace

Technology Report

On-line Collaboration

Deborah Cull

November 2005

What is online What is online collaboration? collaboration?

Online collaboration offers the Online collaboration offers the ability to interact ability to interact virtuallyvirtually with with anyone to accomplish a task. anyone to accomplish a task.

The are several different ways The are several different ways to collaborate such as online to collaborate such as online meeting rooms, live chat, on-meeting rooms, live chat, on-line bulletin board, web line bulletin board, web meetings and much more. meetings and much more.

Today we will focus on ways Today we will focus on ways to utilize online meeting rooms to utilize online meeting rooms – specifically WebEx. – specifically WebEx.

Copyright WebEx 2005

What are the benefits? What are the benefits?

  Meet with anyone, anywhere in the world globally. Meet with anyone, anywhere in the world globally. Communicate without the hassle or expense of Communicate without the hassle or expense of

traveling. traveling. Demonstrate products and services to anyone, Demonstrate products and services to anyone,

anytime. anytime. Hold small customer meetings or large conference Hold small customer meetings or large conference

forumsforums Deliver live, time-critical interactive training on any Deliver live, time-critical interactive training on any

topic to topic to targeted audiences anywhere in the world. targeted audiences anywhere in the world.

Local language capabilities.Local language capabilities. Measure your success with detailed reporting and Measure your success with detailed reporting and

trackability.trackability.

Three ways to use online Three ways to use online collaboration . . .collaboration . . .

WEB MEETINGS:WEB MEETINGS: Collaborate with 1 to 50 people. Collaborate with 1 to 50 people. Communicate and connect instantly as you present Communicate and connect instantly as you present information and share applications without leaving information and share applications without leaving your office. your office.

ON-LINE EVENTS:ON-LINE EVENTS: Hold large online events and Hold large online events and webinars and reach more people in less time. From webinars and reach more people in less time. From product market launches, to distributor training product market launches, to distributor training sessions and more, connect with your large global sessions and more, connect with your large global audience. audience.

REMOTE SUPPORTREMOTE SUPPORT: Increase first call resolution with : Increase first call resolution with customers in the lab or in remote locations, and customers in the lab or in remote locations, and minimize on-site visits with attended or unattended minimize on-site visits with attended or unattended remote support.remote support.

Business examplesBusiness examples

– Training ProgramsTraining Programs– Technical document sharing Technical document sharing – Local language presentationLocal language presentation– Real-time technical support Real-time technical support

“When you use Webex there is no limit on what you can potentially meet on”.

Meet with anyone more Meet with anyone more quickly and efficiently to quickly and efficiently to

resolve issues.resolve issues. Troubleshoot issues Troubleshoot issues

instantlyinstantly Increase productivityIncrease productivity Increase customer Increase customer

satisfactionsatisfaction

Work together Work together remotelyremotely

SuppliersSuppliers

Microsoft LiveMeeting (Microsoft LiveMeeting (http://http://www.livemeeting.comwww.livemeeting.com))

GoToMeeting GoToMeeting http://http://www.gotomeeting.comwww.gotomeeting.com))

Citrix (Citrix (http://www.citrixonline.comhttp://www.citrixonline.com))

WebExWebEx ( (http://www.webex.comhttp://www.webex.com))

Overview of Webex Overview of Webex ToolsTools

Meeting CenterMeeting Center Support CenterSupport Center

Event CenterEvent Center Training CenterTraining Center

Copyright WebEx 2005Copyright WebEx 2005

Support CenterSupport Center

Application/Desktop sharing

Remote control Note taking Chat File transfer

Event CenterEvent Center

Application/Desktop Application/Desktop sharingsharing

Document Document presentationpresentation

AnnotationAnnotation Note takingNote taking Text chatText chat RecordingRecording

Meeting CenterMeeting Center

Application/Application/Desktop sharingDesktop sharing

Document Document presentationpresentation

AnnotationAnnotation Note takingNote taking Attendee chatAttendee chat File transferFile transfer SecureSecure

My WebExMy WebEx

Personal meeting Personal meeting calendarcalendar

ContactsContacts Personal profilePersonal profile Training Training

opportunitiesopportunities

Select your languageSelect your language

Simplified ChineseTraditional ChineseEnglishFrench German JapaneseKoreanSwedish

How to Get StartedHow to Get StartedWebEx Training & WebEx Training & SupportSupport

1.1. RegisterRegister

2.2. Follow the Follow the instructions in instructions in the ‘WebEx the ‘WebEx Welcome’ Welcome’ e-maile-mail

3.3. Go!Go!

Getting Started - WebEx Getting Started - WebEx Training & SupportTraining & Support

Webex Self-Paced Tutorials Webex Self-Paced Tutorials ““How Do I…?” ResourcesHow Do I…?” Resources

http://http://howdoi.webex.comhowdoi.webex.com

WebEx UniversityWebEx University http://university.webex.comhttp://university.webex.com Self-paced video modulesSelf-paced video modules Instructor led coursesInstructor led courses

Webex SupportWebex Support http://support.webex.comhttp://support.webex.com Help documentationHelp documentation

Thank you. Thank you.

Any Questions?