Engaging UsersHun Sen Library

Royal University of Phnom Penh(Cambodia)

Library orientation program

Library & librarianship training

Tour of the library

Users’ feedback

Faculty participation in collection development

Labels and signage for library collection

Using reference services to engage users

Library space & facility

How we have engaged our users

Library Orientation Program

Introduced - 2002

1 credit

Foundation

students

700-800

stud./semester

Library & librarianship Training

Since 2001

Basic library skills

Over 120 trainees

NGOs, Gov’t

institutions, universities,

secondary schools

Tour of the Library

Regular tour (3pm)

Walk-in-tour

Tour up on request

Small or large group

Students, staff of NGOs,

Gov’t agencies, Int’l

delegates

Users’ feedback

Encourage feedback from users on resources needed and library services Web Page, Phone, and

Email Suggestion box Meeting with facilities,

students, researcher and public

As a result, we have created an ERC (Education Resource Center)

Faculty Participation in Collection Development

Encouraging faculty members to participate in

library collection development by proposing

materials/titles of materials of their needs

We have roughly USD1800 per year from the

Priority Budget given by the MoEYS through the

RUPP

Label and Signage for Library Collection

In order to make our collection more appealing to

our users, we have recently redesigning labels and

signage:

Main Collections

Book Shelves

Items

Using Reference Service to Engage Library Users

As part of the efforts to engage with our users,

we have been trying our best to provide the

following services to our users:

On-site service

Phone call

Email request

Appropriate facilities

Larger space (180,000

sqm)

Appropriate facilities

Better organized

More attractive