engagement evolution - florida's center for child...
TRANSCRIPT
![Page 1: Engagement Evolution - Florida's Center for Child Welfarecenterforchildwelfare.fmhi.usf.edu/Training...Engagement Evolution Presented by Rachel Cannon Ghulamani, USF Haydee Shanata,](https://reader035.vdocuments.site/reader035/viewer/2022071117/60010b23e0431f490219a19d/html5/thumbnails/1.jpg)
Engagement Evolution
Presented by Rachel Cannon Ghulamani, USF
Haydee Shanata, DCF
Beverly Varshovi, DCF
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Objectives
• Participants will identify and define the dynamics of engagement within Florida’s Child Welfare Practice Model.
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Objectives
• Participants will observe and evaluate engagement strategies through a compare and contrast activity that demonstrates both effective and ineffective methods.
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Objectives
• Participants will demonstrate their comprehension of effective engagement skills through applications and feedback.
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Why is engagement so important in our Practice Model?
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Where do we start?
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Engagement
• Engage: to obtain or contract for; to obtain and hold the attention of; to pledge or promise; to interlock or cause to meet
(The American Heritage Dictionary)
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Effective Engagement
• Tuning in to self and others• Focused listening• Clarification of Role and
Purpose• Respect• Clear and accurate responses
to client’s questions• Honesty• Dependability• Identification and support of
client’s strengths
• Seeking to understand the Client’s point of view
• Culturally sensitive practice• Connecting agency goals with
client goals• Investment in Client’s success• Outcomes-Oriented Practice• Regular Feedback• Confrontation• Demand for Work
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Techniques for Effective Engagement
Building Rapport
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Techniques for Effective Engagement
REFRAMING
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Techniques for Effective Engagement
Exception Finding Questions
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Techniques for Effective Engagement
The Skill of Silence
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Techniques for Effective Engagement
Reflection
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Techniques for Effective Engagement
Non verbal behaviors
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Techniques for Effective Engagement
• Physical attending– Eye contact– Posture– Facial Expressions– Gestures
• Psychological attending– Voice– Verbal Following– Congruence– Minimal Encouragers
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Techniques for Effective Engagement
• Genuineness
• Respect
• Empathy
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Techniques for Effective Engagement
Motivational Interviewing
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Pitfalls
• Stereotyped Reactions
• Pretending Understanding
• Overreaching
• Long-windedness
• Inattention to Verbal Cues
• Inappropriate Boundaries
• Lack of Focus on the Client
• Making promises you can’t keep
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Pitfalls
• Lack of empathy
• Talking down to someone
• Judgmental– Words
– Tone
– Body Language
• Inflammatory Language
• Inserting your own opinions and beliefs
• Fighting/arguing
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Pitfalls
Have you ever thought, if they had been more persistent, I would have given in?
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Enactments
Focused Viewing
Watch and look for both positive and negative strategies
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Debrief
What worked?
Why is this a better way to do it?
What pitfalls did you observe?
Why are these not good strategies?
What strategies worked well?
Can you use these in real life?
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Group Activity
In the next 5 minutes, pair up with someone from your table and see if you can engage them in a work stress workshop on Friday at 4:30pm after the Summit. Make them see that you care about their work stress and want to help them.
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Debrief and Wrap Up
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Thank you!
Presented by the University of South Florida, Child Welfare Training Consortium
With the collaboration of the Department of Children & Families, NE Region CPI Operations Program
Rachel Cannon Ghulamani, NE Region Training Manager, USF
Haydee Shanata, DCF Program Administrator NE Region, Circuit 8
Beverly Varshovi, DCF Administrative Staff Assistant, NE Region, Circuit 8