engaged effective teams

Workbook for Becoming and Sustaining Engaged, Effective Teams

Function Path to Team Effectiveness

Purpose & Methods Worksheet

Why is this team together? What is the mission of this team? This team benefits patient care by…

1st self reflection – then group discussion:

This team has clear measures of success. 1 = Strongly Disagree 2 = Disagree 3 = Neither Agree Nor Disagree 4 = Agree 5 = Strongly Agree

Comments:

Team members agree on the work we should be doing as a team.

1 = Strongly Disagree 2 = Disagree 3 = Neither Agree Nor Disagree 4 = Agree 5 = Strongly Agree

Comments:

In this team, we frequently identify and discuss underlying assumptions that might affect key decisions.


Comments:

How do your responses compare with your team members’ responses?

Share and Learn - Group Discussion:


Role Clarity Worksheet

What skills do you bring to the team? What skills and functions do other team members bring to the team? How can this team improve role clarity?


There are clear performance expectations for each team member.


Comments:

I know what is expected of me as a member of this team.


Comments:

This team brings concerns about roles out in the open so that the issues can be resolved in the best possible way.


Comments:




Communication Worksheet

What communication devices/strategies are you most proud of in your team? What can you do to improve communication within in your team?


There are regular team discussions as to whether people in this team are working effectively together.


Comments:

This team collaborates with each other to come up with decisions/actions acceptable to us.


Comments:

This team is eager to share information about what doesn't work as well as about what does work.


Comments:




Awareness & Responsive Worksheet

Describe a time when your team quickly provided the right care at the right time. What does “task interdependence” mean to you?


In this team, the way we work together is readily changed in order to improve performance.


Comments:

In this team, time is taken to review how we are meeting our team objectives.


Comments:

This team regularly sets time aside to reflect on how we can improve our work as a team.


Comments:



Function Path to

Team Effectiveness

Place an “X” on the ladder where you think your team is right now.

Relationship Path to Team Engagement

Civility Worksheet

What does “civility” mean to you? How do you show civility to others on your team? How do your team members show civility to you?


This team has agreed upon basic rules on how we treat each other.


Comments:

Team members are civil to one another in this team.


Comments:

Team members are civil in their interactions when working with all others.


Comments:




Respect Worksheet

What does “respect” mean to you? I feel respected on my team when my team members…

List as many examples as possible and share:

People treat each other with respect in this team.


Comments:

Differences among individuals are respected and valued in this team.


Comments:

I feel respected on this team. 1 = Strongly Disagree 2 = Disagree 3 = Neither Agree Nor Disagree 4 = Agree 5 = Strongly Agree

Comments:




Psychological Safety Worksheet

If keeping commitments was an issue for my team, we would deal with this by… How would you know if your team had issues around avoiding conflict with one another? How can this team improve psychological safety?


Members in this team are able to bring up problems and tough issues.


Comments:

Differences in opinions are welcomed in this team.


Comments:

It is safe to speak up; team members will not hold it against you.


Comments:




Psychological Safety Worksheet – Trust Exercise

Step 1: Complete the questionnaire below without discussions.

“How much risk would you feel in each of the following 10 situations?”

1 = Low Risk, 2 = Some Risk, 3 = High Risk

(1) Speaking in meetings.

(2) Asking for clarification from my team when I am uncertain about the direction or discussion

(3) Asking for help from my team members.

(4) Offering assistance to my team members.

(5) Identifying work-related problems or safety issues to my team members.

(6) Raising issues related to conflict or differences of opinion with the team or team

member(s).

(7) Giving feedback that may be perceived as critical to a team member.

(8) Accepting responsibility to my team when I have made an error.

(9) Admitting that I was wrong when my behavior created problems for the team.

(10) Questioning the direction of decisions made by the team or individual team members.

Step 2: Get into groups of similar roles. Share 1st in dyads and then with others from other teams who serve in the same role as you do on your team. Move into large room sharing – listen from all roles.

After sharing with others in your same role, what are some insights you discovered from the discussion on “risk”?

Step 3: Join your team. Discuss what they heard from the large group sharing. As a team, begin to decide how your team will begin to build trust and psychological safety.

What steps need to be taken to encourage and sustain an on-going open dialogue for your team members?


Cohesiveness Worksheet

Describe a time when your team felt totally cohesive when delivering care. How did you help each other?


The people in this team can be relied on when I need help.


Comments:

This team engages in productive conflict and debate during discussions.


Comments:

A spirit of cooperation and teamwork exists in this team.


Comments:



Relationship Path to

Team Engagement

Place an “X” on the ladder where you think your team is right now.

Engaged, Effective PACT Teamlets

Relationship and Task Worksheet

PACT Teamlet Self-Awareness & Team

Awareness

Your recommended “next steps” for ground rules/expectations around “relationship” issues: How will your team climb the engagement ladder?

1.

2. 3. 4. 5.

Your recommended “next steps” for ground rules/expectations around “function” issues: How will your team climb the effectiveness ladder?

1.

2. 3. 4. 5.

Recommended first steps to becoming/sustaining an “Engaged, Effective Team”

1.

2. 3. 4. 5.

Engaged, Effective Team (Team Discussion and Team Awareness)

Place “X”s on the ladder where your team is right now-“relationship” and “functions”

engaged effective teams

Documents

team members responses

regular team discussions

team benefits patient

group discussion

self reflection

effective teams function

right time

doesnt work