engage your users with 3 trends in successful intranets
TRANSCRIPT
Welcome To
Engage Your Users with 3 Trends in Successful Intranets
Speaker: Tom Resing, Jive Software
Microsoft Press Author and SharePoint Microsoft Certified
Master
www.tomresing.com
Twitter @resing
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Tom Resing, Jive SoftwareSharePoint MCM, Microsoft Press
Author
4/24/2015
Engage Your Users
with 3 Trends in
Successful Intranets
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2015 Tom Resing, Jive Software Page 11
Tom Resing
2x Past Microsoft Most Valuable Professional (MVP) Award Winner 2013, 2014
The leading provider of moderncommunication and collaboration solutions for business.
2015 Tom Resing, Jive Software Page 13
Engagement
Measuring Success
Trends
Resources
My Contact Info
Q&A
Agenda
2015 Tom Resing, Jive Software Page 14
What is Engagement?
http://www.merriam-webster.com/dictionary/engaged
2015 Tom Resing, Jive Software Page 15
Why does Engagement Matter?
Engaged Employees are
• More Productive
• Stay Longer
• Contribute More
• Happier!
© 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 16
Increase Strategic Alignment
of employees
understand the
organization’s
strategy.
of organizations
successfully execute
the strategy.
of organizations have
an agreed-upon
strategy.
65% 14% 10%
* Source: Forbes.com, “Strategy 101: It’s All About Alignment”
2015 Tom Resing, Jive Software Page 17
How do we measure success?
2015 Tom Resing, Jive Software Page 18
How do we measure success?
Costs
• Hard or Soft
• $3 Million saved in outsourced help
desk calls
• $1 Million saved in license reduction
2015 Tom Resing, Jive Software Page 19
How do we measure success?
Productivity
• Decrease problem resolution time
• Reduce time to find expertise
• Reduce time searching
• Faster new hire onboarding
2015 Tom Resing, Jive Software Page 22
Apply this trend
2015 Tom Resing, Jive Software Page 23
Apply this trend
Focus on Search
Remove most common user pain
2015 Tom Resing, Jive Software Page 28
Apply this trend
2015 Tom Resing, Jive Software Page 29
Apply this trend
Focus on People
Add Social Intranet Tools
Integrate Systems
Use Analytics
Make User Profiles Rich and Interesting
© 2015 Jive Software, Inc. All rights reserved | Jive Confidential Page 30
Devices
of millennials want to work remote and 87%
want to work on their own clock (Odesk study)
96%
• Apple App Store Launches2008
• 30 billion apps downloaded2012
• 1.4 million Apps on Android2014
http://en.wikipedia.org/wiki/Mobile_app
2015 Tom Resing, Jive Software Page 34
•Responsive Web
•Mobile Specific Web
•Native Mobile Apps
Portable Web
Reference Material
2015 Tom Resing, Jive Software Page 36
Reference
SharePoint 2013 Inside Out by Coventry,
Shadravan, Resing + Wheeler
Customer Engagement, Wikipedia
The Engaged Leader and Groundswell by
Charlene Li
How Does the Amazon Recommendation
Feature Work, stackoverflow.com
Tom Resing’s SharePoint Blog
www.tomresing.com
Email [email protected]
Twitter @resing
Connect with Me
© 2015 Jive Software, Inc. All rights reserved | Jive ConfidentialJive is the leading provider of modern communication and collaboration solutions for business.
For more information, visit www.jivesoftware.com
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conference!
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