engage for success intuit
TRANSCRIPT
Danielle Kirkwood & Jennifer Mullen
8th June 2016
Intuit at Engage for Success
Agenda• Who we are• Intuit in the UK• Our values• Annual Employee Survey• Personal Growth and Development Tiger Team• Result• Questions
Who we are
Founded
7,700
Employees
37M
Customers
1993
IPO
4.2B
Revenue
27
Locations
1983
Recognised as one of the world’s leading companies:
2004 - 2016
Most Admired:Software Industry
2004 - 2016
100 Best Companiesto Work For
2013
Most InnovativeCompanies
Intuit in the UK• We serve small businesses and
accountants
• Moved to London Victoria in 2014
• 130 employees across marketing, sales, finance, HR, engineering, care & product
• Great Place to Work – top 20 for 5 years running!
• Proud sponsors of Aston Villa
• Ambitious growth plans
Our values:
BeBold
BePassionate
LearnFast
BeDecisive
WinTogether
DeliverAwesome
Integrity Without Compromise
We Care andGive Back
Our mission: To improve our customers’ financial lives so profoundly, they can’t imagine going back to the old way
How do we live those values & how do we engage employees?• Personalised and thoughtful onboarding and induction
• Ongoing training and development centred around our company values
• Feedback-rich culture
• Transparency from senior leaders
• Giving employees time and opportunities to give back to causes they care about
• Emphasis on wellbeing
• Passionate about creating a diverse workforce where people can bring their whole selves to work
• Engagement Council
• An opportunity for employees to contribute feedback and suggestions about their:
- Level of engagement- Work experiences- Observations about the company
• We want to make sure employees feel proud to work for Intuit and understand how we can do better
• Pulse survey in May helps us understand how our improvements have made an impact
Annual Employee Survey
• Identified areas of opportunity- Work Resources- Product Leadership- Decision Making- Personal Growth and Development
• Tiger Teams - 6 people - 3 months
• Aim- Boost scores! - Pulse Survey in May
Annual Employee Survey 2015
• SWOT Analysis- Strengths- Weaknesses- Gaps in knowledge
• Focus- Internal vs External training- Soft skills vs computing skills
• Feedback- Lunchtime session with stations (and cupcakes)- Priorities: 3 most important to individuals
Personal Growth and Development
1. Mobility- “a change in role whether geographical or functional, also including moves within the same
team.” - 100%- Data Collection- Case Studies
Priorities: Top 3!
2. Leadership Training- Series of lunchtime sessions delivered by leaders & SMEs- Giving Feedback, Coaching, Leading Distributed Teams…- UK pilot for Global Leadership Training Series
3. Tuition Assistance Program- £2500 pa - Certification in field of expertise- Encouraging long-term career planning conversations- Case Studies
• Learning- Giving ownership- Providing transparency
• Pulse Survey- Increase in Employee Engagement and other scores- 8 point increase in Personal Growth and Development
Success!
Questions?