The CHARM Board of Directors invites you to attend the Annual Conference

Empowering Risk Managers

“An organization dedicated to the safety and quality of health services for the benefit of patients, visitors, employees, and physicians by advancing and developing the professional practice of healthcare risk management.”

For more information go to www.charmcolorado.org

Networking Event Thursday, September 4, 2014

4:30 p.m. to 6:30 p.m.Brooklyn’s at the Pepsi Center

901 Auraria ParkwayDenver, CO 80204

ConferenceFriday, September 5, 2014

7:30 a.m. to 3:35 p.m.Tivoli Student Union

Baerresen Ball(see enclosed map)

900 Auraria Parkway, Third FloorDenver, CO 80204

RSVP by September 2, 2014

Empowering Risk Managers

Agenda

7:30 – 8:05 a.m. Continental Breakfast

8:05 – 8:15 a.m. Presidents Welcome and CHARM Business

8:15 – 9:15 a.m. High Reliability in Healthcare Tom Brooksher, Co-Executive Director,

Safer Healthcare and Todd Masten, Co-Executive Director, Safer Healthcare

9:15 – 9:30 a.m. Break

9:30 – 10:40 a.m. Leadership vs. Authority Reggie Rivers, Media Personality and

Former Denver Bronco

10:40 – 11:40 a.m. Super Jury Losses 2013 Pamela Popp, MA, JD, CPHRM,

DFASHRM, AIM, DSA, Susan Davis, Ph.D.

11:40 – 12:40 p.m. Lunch

12:40 – 1:10 p.m. Legislative Update Kari Hershey, Esq.

1:10 – 2:10 p.m. Dealing with Violent Incident

John Nicoletti, PhD, ABPP

2:10 – 2:25 p.m. Break

2:25 – 3:25 p.m. Second Victims in Healthcare

Kathleen Nelson, R.N., M.P.A.

3:25 – 3:35 p.m. President’s Closing Comments, Door Prizes, CEU Certificates

Leadership vs. AuthorityLearning Objectives:• Recognize the difference between leadership and

authority and learn to work like a team;• Learn to build the trust of your staff so that they truly

believe that you have their backs;• Empower your staff to take ownership of the process

and use their creativity to find solutions.

High Reliability in Healthcare: What it is, why you should care, and where to start?Learning Objectives:• Explain Crew Resource Management and provide three

examples of how CRM can positively transform the communication and teamwork culture of a healthcare organization.

• Define Lean Process Improvement and give three examples of how Lean can be implemented to reduce risk and improve safe care.

• Develop a high-level action plan to implement High Reliability in a healthcare organization.

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Super Jury Losses 2013Learning Objectives:• Review Super Loss Trends in Verdicts;• Learn how juries perceive theories;• Indentify strategies for future case defenses.

Legislative Update: State of ColoradoLearning Objectives:• Summarize bills signed into law during the 69th General

Assembly that may significantly affect healthcare risk/quality management in Colorado.

• Complete a “deep dive” into at least one new law likely to affect risk/quality managers in the future.

• Anticipate potential issues/targets for legislative action during the 2015 legislative session.

Dealing with the psychological footprint of a violent incident: Issues and best practicesLearning Objectives:• Understand the extent of trauma contamination for the

responders based on their roles and degree of exposure.• Identify the specific trauma related symtoms related to the

degree of exposure of the responders.• Learn specific techniques for on-scene countermeasures

to mitigate exposure symptoms and after-scene interventions.

Second Victims in HealthcareLearning Objectives:• Learn to describe the “second victim” phenomenon;• Identify resources to support a healthcare provider

traumatized by a negative patient care experience;• Raise awareness with staff and leaders about second

victim identification and support.

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Tom is one of Safer Healthcare’s principals and has more than 30 years of experience in education, consulting and project management, including 10 years in the healthcare industry. He has led national projects for organizations including the American Board of Internal Medicine, the American College of Surgeons’ Commission on Cancer, the American Health Quality Association, the Colorado Foundation for Medical Care/QualityLink, the National Association of County and City Health Officials, and CPC Clinical Research. Much of Tom’s career has been spent refining the transfer of knowledge to skills, and skills to cultural transformation.

Todd is one of the foremost experts on quality and process improvement. A Certified BlackBelt, he’s led Lean Six Sigma initiatives at dozens of companies ranging from traditional manufacturing operations to service organizations. An award-winning speaker and published author, Todd speaks globally on strategic leadership and aligning internal infrastructure with product/service strategy to achieve efficiency, improve service, drive free cash flow and reduce risk. He was President and CEO of DemandPoint, a leading training, consulting and software solutions provider in the supply chain and process improvement field, Global Director for Quality and Lean Six Sigma for an international consumer products company, and manufacturing/operations leader for General Electric.

Reggie is a former NFL running back who played six seasons with the Denver Broncos during the 1990s. Reggie is a media personality and business owner, who has worked in newspaper, radio and television in Denver. He graduated from Texas State University with a degree in Journalism, and he earned a Master’s Degree in Global Studies from the University of Denver. He has written five books, the latest is the award winning novel, “The Colony: A Political Tale.”

Pamela has almost 30 years of healthcare risk management experience, ranging from direct claims management, to program internalization and development, risk program consulting (risk assessments, crisis response, education), operational management of WLI. Industry expert, volunteer leadership and specialty speaker/author. She has her law degree from St. Louis University. In her current position with Western Litigation, Pamela manages the WLI Risk Consulting practice, including outsourced risk program implementation, risk management assessments and education, provides strategic oversight of significant exposure litigation matters, mentors clients and conducts proactive risk/claims/litigation management.

Suzanne received her Ph.D. in social psychology from the University of Illinois at Chicago. She has studied the psychology of jury decision-making for nearly twenty years. Suzanne’s expertise encompasses the entire range of litigation consulting: pre-trial jury research and theme testing, core message analysis, opening and closing statement analysis, communicating to persuade, witness preparation, jury selection, shadow juries, and post-trial jury interviews. Her specialty is at-trial consulting, in which she attends trial and provides strategies that counsel can implement right now to stay “on message” and communicate effectively with the jury. Suzanne is also a published author. Her nonfiction title, “10 Interesting Things About Human Behavior”, draws directly from her experiences as a litigation consultant.

Tom Brooksher, Co-Executive Director, Safer Healthcare

Empowering Risk Managers

Todd Masten, Co-Executive Director, Safer Healthcare

Reggie Rivers, Media Personality and Business Owner

Pamela Popp, Executive Vice President/ Chief Risk Officer, Western Litigation

Suzanne Davis, Litigation Consultant, EDGE

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While attending law school at night, Kari served as a risk manager and compliance officer in the HealthOne System. Today, she regularly represents healthcare entities and licensed healthcare professionals in malpractice lawsuits, Board licensing matters, professional review and privileging matters, payor matters, and other regulatory investigations such as DEA and OIG investigations. She has also served as a hearing officer in professional review and privileging matters. Kari has testified about health matters before various regulatory agencies and committees of the Colorado General Assembly. Kari further assists clients as general counsel, evaluating practice set-up, healthcare compliance matters; providing risk management; and drafting and negotiating contracts. Kari teaches Health Law at the University of Colorado Law School and participates in educating graduating medical students in risk management issues.

John Nicoletti received his doctorate in psychology from Colorado State University. He is a Clinical/Police Psychologist who specializes in identifying, assessing and defusing attack related behaviors and violence in various workplaces, campuses and schools. In his other area of specialization, he provides on-site psychological screenings and consultations at the U.S. bases of McMurdo and the South Pole in Antarctica. He has written three books on the topic of violence, entitled Violence Goes to Work (1994), Violence Goes to College (2001), and Violence Goes to School (2002). Dr. Nicoletti provides training to parents of young children on stranger awareness and personal safety; and national training and consultation to various university campuses and school districts. He also consults locally in Colorado and nationally to various state and federal law enforcement agencies and private corporations. In addition, Dr. Nicoletti was on-scene at the April 20, 1999 Columbine school shooting, the Platte Canyon High School shooting in September 2006, and the Aurora Theater shooting in July 2012. He is on the Colorado Governor’s Task Force on Expert Emergency Response and is past Chair of the Police Psychologist Section for the International Association of Chiefs of Police.

Kathleen began her career in healthcare as a charge nurse. She has been in healthcare for over 30 years. Kathleen currently works for KP to set national priorities for risk management. Her specific areas of expertise include Perinatal Patient Safety, Risk & Safety Education, HealthCare Ombudsman/Mediator, Patient & Family Centered Care, Healing Environments programs. Provide national leadership and expert consultation on the design, development and implementation of processes and programs related to practice areas. Kathleen also leads large scale process redesign/improvement efforts designed to facilitate key organizational objectives. Kathleen was an Healthcare Ombudsman/Mediator for KP, and she worked as the Chief Operating Officer for the Institute for Medical Quality. Kathleen has her CPHRM and her master’s in Public Administration/Health Services Administration.

Kari Hershey, Founding Member, Hershey Decker

Empowering Risk Managers

John Nicoletti, Clinical/Police Psycologist Nicoletti-Flater Associates

Kathleen Nelson, National Leader of National Risk Mangement & Patient Safety for Kaiser Permanente

2014 Annual Conference SponsorsSeptember 5, 2014

The Colorado Healthcare Associated Risk Managers would like to thank our conference sponsors

for their generous contributions and continued support of our effort to provide quality educational

services to the healthcare risk management profession.

Moseley, Busser & Appleton, PC

RL Solutions

Empowering Risk Managers

Name*: _______________________________________________________________________________________

Title: _________________________________________________________________________________________

Employer: ____________________________________________________________________________________

Street/Box: ___________________________________________________________________________________

City and State: _________________________________________________________________________________

Zip Code: _____________________________________________________________________________________

Phone: _______________________________________________________________________________________

Fax: _________________________________________________________________________________________

Email: _______________________________________________________________________________________

RSVP by September 2, 2014Richard Osborn, Director of Insurance Claims

Centura Health2525 South Downing Street • Denver, CO 80210

Phone: (303) 778-5760 • Fax: (303) 778-5295Email: richardosborn@centura.org

Method of Payment_____ Check enclosed (made payable to CHARM)_____ Will pay at conference

Registration Fee• Fee paid for CHARM members• $90 for full day• Continental breakfast and lunch included

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Plan to join us for a casual networking the evening before the conference.Drop by Brooklyn’s at the Pepsi Center as your schedule allows.

* To promote networking/sharing at the conference, your name, facility, phone number, and e-mail will be distributed to participants at the conference. If you do not want this

information shared, please let us know when you RSVP.

Additional Information• Approval through ASHRM for 6.0 units of continuing education credits is pending.• Door prizes• 24-hour cancellation required or you will be billed for the event• Questions? Call Jennifer Madsen at 303-837-9200