Summer Training ReportOn

EMPLOYEES WELFARE SCHEMES IN IOCL,MATHURA REFINERY”

SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE

MASTER OF MANAGEMENT ADMINISTRATION (HR)By

NEELIMA SHARMARoll No.-0625170023

(2006-2008)

G.L.A.Institute of Business Management

Mathura(U.P.)(Affiliated to U.P. Technical University, Lucknow)

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PREFACE

As an essential and obligatory part of my course, I underwent 8 weeks summer training

program of Master in Business Administration (M.B.A) degree, in “Mathura Refinery”.

This training has helped me to get a practical knowledge as an important suffix to the

theoretical knowledge into the business environment. One cannot merely rely on upon the

theoretical knowledge. Classroom Lectures make the fundamental concept of

management clear. They also facilitate the learning of the practical things. However class

lectures must be correlated with the practical training situations. It is in the sense that the

practical training in a company has a significant role to play in the subject of business

management. To develop healthy, managerial and administrative skills in potential

managers and non managers, it is necessary to contribute to combine the classroom

learning with the practical knowledge of real business environment.

This report is prepared after having experience of various activities of HRD department

in Mathura Refinery to get practical know- now before joining any organization. I shall

feel suitably rewarded if this project proves helpful to the organization. I have sincerely

worked on the project and hope that at several places this report presents some interesting

facts, which HRD professional will certainly like to explore.

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ACKNOWLEDGEMENT

I would like to express my gratitude & add some heart full words for the people who

were part of this project in numerous ways……people who gave unending support from

the stage of the project was conceived.

In particular I wish to thank Mr. S.K. Mahata, Chief Manager (A&W), Mr.Vijay

Mohan (Chief Training Manager), Mr. R.K. Mehta, Senior Manager(A&W) to

whom I am highly obliged, for providing me with necessary facilities & opportunity to

complete this project on “EMPLOYEES WELFARE SCHEMES AT IOCL,

MATHURA REFINERY”.

I would also like to express my sincere thanks to Mr. Pradeep Mishra (HR Training

Coordinator) for his kind attention, help and guidance at every stage of Project Work.

I also elicit my deep regards to various other Officers & Staff members of Mathura

Refinery for continuous encouragement & help in finding out relevant information’s

without which this project would not be possible. Lastly, I would like to extend my

thanks to all Staff of Personnel & Administration Department (HR) as well as my group

for their co-operation to complete this project work and making my short visit as a

trainee, a memorable one.

Neelima Sharma

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Introduction

Need and objectives of study

About the company/Organisation

1. Introduction of IOC Limited 2. Mission, Vision and objectives of IOC Limited 3. Overview on IOC 4. Introduction of Mathura Refinery 5. Set up and Profile of the Industry – MATHURA REFINERY

Research Design

1. Research Design 2. Sampling

3. Data Collection MethodsAnalysis and Interpretations

Finding Welfare Schemes(1) Residential Accommodation(2) Health & Medical care(3) Canteen(4) Education Facilities to Employees Children (5) Transport Facility(6) Loans and Advances(7) L.T.C. Facility(8) Provision of Furniture / Household items (furniture hire & loan

schemes)(9) Financial Assistance to Clubs (Staff Institutes/employees club &

Officers Club(10) Awards (for employees & their children as meritorious students)(11) Uniform policy(12) Leaves

(13)Facilities to CISF, MR Unit (14) Insurance Schemes, Gratuity, Provident Fund & other Benefits (15) Questionnaire, Data & charts

Limitations

Findings

Recommendations & Suggestions

Conclusion

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CONTENTS

INTRODUCTION

HUMAN RESOURCE DEVELOPMENT

A QUALITY APPROACH

A new wind is blowing through management literature nowadays which fast driving out

the traditional term personnel management and substituting a new term human resource

development. This new term seems to emphasize two things: one, the human beings are

the most important resource of an organization. They are unlike other resources in that

they have the unlimited potential for investment.

Since the early 1970’s when the concept of HRD first began to be recognized by some

organization in India, a large number of organizations in the country have began to

display an interest in HRD. While many organizations appear to have simply relabeled;

their personal departments to keep up the fashions of the times, there are some which

seem to have done considerable work in setting up HRD systems. On the basis of some

studies done on this subject it can be inferred that the main factors behind the setting up

of a separate HRD function in any organization are the philosophy of its top management

and the nature of business.

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EMPLOYEE WELFARE

Acc. to Factories Act 1948, in chapter v from section 42 to 49, following welfare facilities are provided to employees. They are:-Canteen, shelter & rest room, washing facilities, ambulance, first aid, lunch room, leaves etc.

EMPLOYEE WELFARE:

After employees have been hired, trained or remunerated, they need to be retained & maintained to serve the organization better.Welfare facilities are designed to take care of the well being of the employees.

MEANING AND DEFINITION:

Labour Welfare means anything done for comfort & improvement (intellectual or social) of the employees over & above the wages paid which is not a necessity of the industry.

Acc. To Oxford Dictionary:-

“ Employee Welfare/ Labour Welfare means the efforts to make a life worth living for a workmen.”

Thus Labour Welfare is a term, which must necessarily be elastic, bearing a somewhat different interpretation in one country from industrialization & education level of worker.

However the IOCL at its Asian Regional Conference defined Employee Welfare as: - A term which is understood, to include such services & facilities as may be established in or in the undertaking condensate to high morale.

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FEATURES OF EMPLOYEE WELFARE:

Employee welfare is a comprehensive term including various services, facilities and amenities provided to employees for the betterment.

Welfare measures are in addition to regular wages & other economic benefits available to employees under legal provisions & collective bargaining.

Welfare measures may be provided not only by employers but by the government, trade unions & other agencies too.

The basic purpose of Employees Welfare is to improve the lot of working class and thereby make a worker a good employee and a happy citizen.

Employee Welfare is an essential part of the social welfare. It involves adjustment of an employee’s work life and family life to the community or social life.

Welfare measures may be both voluntary & statutory. Voluntary measures are the result of paternalistic and philanthropic feelings of the employer.

Employee Welfare measures is also known as Fringe benefits & services.

SIGNIFICANCE OF EMPLOYEE WELFARE

Employee Welfare is in the interest of the employee, the employer and the society as

a whole. For the employee, welfare measures help to counteract the negative effects

of the factory system. These measures enable the employee and his family to lead a

good life. Welfare facilities like housing, medical and children’s education, recreation

etc. helps to improve the family life the employees. Employee Welfare is also in the

interest of the larger society because the health, happiness and efficiency of each

individual represent the general well being of all. Well housed, well fed and well

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looked after labour is not only an asset to the employee but serves to raise the

standards of industry and labour in the country.

BENEFITS/OBJECTIVES OF EMPLOYEES WELFARE

Employees Welfare provides the following benefits or objectives:

It helps to improve recruitment. As the job becomes more attractive, more efficient employees can recruited.

It improves the morale and loyalty of workers by making them happy and satisfied.

It reduces labour turnover and absenteeism, thereby building a stable workforce.

Welfare measures helps to improve the goodwill & public image of the enterprise.

Voluntary efforts for the welfare of workers reduce the threat of further govt. intervention.

Improvement in material, intellectual & cultural conditions of life protects the workers from social evils like drinking, gambling, prostitution etc.

TYPES OF WELFARE ACTIVITIES:-

Employee Welfare services may be classified into 2 broad categories:-

1. INTRA-MURAL : These services are provided within the establishment. These includes urinals, latrines, washing & bathing facilities, crèches, rest & shelter rooms, canteens, uniform, medical, recreation facilities etc

. 2. EXTRA-MURAL: These services are provided outside the establishment. These consist of housing accommodation, transport, maternity benefits, children’s

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education, family planning & child welfare, holiday homes, leave travel facilities, interest free loans etc.

NEED OF THE STUDY

This study was chosen as it is of recurrent improvement and need fresh analysis. The term WELFARE refers to the physical, mental, moral and emotional need of an employee with various amenities and facilities, which helps to motivate and retain them. But the question that comes in one’s mind is that: -

Are the employees really satisfied?

Or middlemen enjoy the resources kept aside for Welfare?

To answer these above questions, a study on project topic:-

“ Determination of satisfaction level of employees regarding WELFARE Measures at IOCL, Mathura Refinery”, has been conducted.

OBJECTIVES OF THE STUDY

1. To check whether employees are satisfied with other facilities provided by IOCL, Mathura Refinery.

2. To find out if employees are satisfied with their jobs.

3. To check whether employees are satisfied with the monthly remuneration, they are getting.

4. To check whether employees enjoy the food provided by the canteen.

5 .To check whether employees are getting good medical facilities.

6. To check whether the employees enjoy degree of autonomy.

7. To identify and study the welfare measures being undertaken at IOCL, Mathura Refinery, for its employees.

8. To suggest improvement in Mathura Refinery, if any.

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INTRODUCTION

From the very starting of human development, energy has been primary need of human

being. As the human developed a lot of energy started consuming into various forms,

transportation, burning, industry, domestic use etc. It led to the development of many of

the sources for the fulfillment of its energy needs. But a discovery inform of crude oil in

18th century changed the complete outlook of energy sector.

Crude oil, which is a mixture of various hydrocarbons, sulfur, traces of metals etc.This

crude oil led to development of debatably most crucial industry in 21stcentury in form of

oil and gas industry. Oil and gas, which caters to the more than half of the world energy

needs, can be broadly classified into two parts-

Upstream and

Downstream.

While upstream deals with the exploration and production of oil and gas, downstream

involves refining of crude oil in various products, their marketing and petrochemical

operations.

THE MAJOR PLAYERS IN UPSTREAM PART OF OIL &GAS INDUSTRY ARE:-OIL (Oil India limited) and ONGC (Oil and Natural Gas Corporation).

THE MAJOR PLAYERS IN DOWNSTREAM SECTOR ARE:-

IOCL (Indian oil corporation limited),

HPCL (Hindustan petroleum corporation limited),

BPCL (Bharat petroleum corporation limited),

RIL (Reliance industries limited),

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ESSAR OIL etc…

Among these only last two are private companies others are public sector units.

Oil industry is perhaps the most exiting industry in the history of civilization. Although

the history of oil traces back to seepages of oil as early as 3000 B.C., the real thrill of it

started with the oil boom in the USA. Oil business has been responsible for prosperity,

war intrigues and adventure. Search of oil and gas leads us to some of the most exotic

forests, deserts, and ocean. Perhaps some of the most beautiful man made sights in the

world are offshore platform in Deep Ocean, array of offshore rigs in remote desert or

jungle or an illuminated petrochemical complex at night. Let us understand the

importance of oil and gas industry by looking at its share in the energy supply to the

world is provided by oil and gas. More than 60% of the energy needed in the world is

provided by oil and gas.

To understand oil and gas business, one needs to understand a

whole spectrum of activities from oil well to petrochemicals. It’s also important to

understand the trend and future of the industry in terms of technology, economics and

pricing of energy resources. Energy price is very important for the economy of any

country. Oil prices have been controlled from time to time to a high level by the

petroleum is that now natural gas is overtaking oil. During the year 2000, the increase in

the energy consumption of the world was 180 million tons of oil. Out this, share of oil

was 20%, share of gas was 55% and that of coal was 15%. It is expected that gas will

replace oil as dominant energy provider in near future. Its cleaner, cheaper and new

discoveries and reserves of gas field are coming up in many parts of the including India.

Very often the question comes up how long the hydrocarbon resources

(Oil and gas) will last. Many predict oil and gas will start depleting in another 20 to 30

years. It’s a fact that although the oil and gas industry will continue to dominate for

several decades from now, at some point of time other forms of energy will take over. So

its just the oil industry but its energy industry. The first step is to understand what is oil?

And what is gas? How it originated and what we get out of it.

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INTRODUCTION ABOUT IOCL

INDIAN OIL CORPORATION LIMITED

Indian Oil Corporation Ltd. (Indian Oil) was formed in

1964 through the merger of Indian Oil Company Ltd.

(Estd. 1959) and Indian Refineries Ltd. (Estd. 1958).

It is currently India's largest company by sales with a

turnover of Rs. 220,779 crore (US $ 53 billion), the

highest–ever for an Indian company and profit after tax

of Rs. 7499 crore (US $ 1.73 billion) for fiscal 2006-07.

Indian Oil is also the highest ranked Indian company in the prestigious Fortune 'Global

500' listing, at 153rd position. It is also the 21st largest petroleum company in the world.

INDIA’S DOWNSTREAM MAJOR

Indian Oil and its subsidiaries account for 46.9% petroleum products market share among

public sector oil companies, 40.4.% national refining capacity and 67% downstream

sector pipelines capacity.

For the year 2006-07, the Indian Oil group sold 54.9 million tones of petroleum products.

This includes sale of natural gas, which has gone up to 1.5 million tones from 1.3 million

tonnes in the previous year. In addition, product exports went up to 3.1 million tones

from 2 million tones in the previous year.

The Indian Oil Group of companies owns and operates 10 of India’s 18 refineries with a

combined refining capacity of 60.2 million tones per annum (1.2 million barrels per day).

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These include two refineries of subsidiary Chennai Petroleum Corporation Ltd. (CPCL)

and one of Bongaigaon Refinery and Petrochemicals Limited (BRPL).

The Company’s cross-country crude oil and product pipelines network spanning over

9,300 km meets the vital energy needs of the country.

To maintain its competitive edge and leadership status, Indian Oil is investing Rs. 43,250

crore (US $ 10. 65 billion) during the XI Plan period (2007-12) in integration and

diversification projects, besides refining and pipeline capacity augmentation, product

quality up gradation and expansion of marketing infrastructure.

NETWORK BEYOND COMPARE

As the flagship national oil company in the

downstream sector, Indian Oil, together with its IBP

Division reaches precious petroleum products to

millions of people everyday through a countrywide

network of around 32,550 sales points. They are

backed for supplies by 177 bulk storage terminals and

depots, 97 aviation fuel stations and 90 Indane LPG

bottling plants.

Indian Oil operates the largest and the widest network of petrol & diesel stations in the

country, numbering around 16,455. It reaches Indane cooking gas to the doorsteps to over

46.4 million households in 2,709 markets through a network of 4,996 Indane distributors.

Indian Oil’s ISO-9002 certified Aviation Service commands a 63% market share in

aviation fuel business, meeting the fuel needs of domestic and international flag carriers,

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private airlines and the Indian Defence Services. Indian Oil also enjoys a dominant share

of the bulk consumer business, railways, state transport undertakings, industrial,

Agricultural and marine sectors. Indian Oil's world class R&D Centre is perhaps Asia's

finest. Besides pioneering work in lubricants formulation, refinery processes, pipeline

transportation and alternative fuels such as bio-diesel, the Centre is also the nodal agency

of the Indian hydrocarbon sector for ushering in Hydrogen fuel in the country. Indian Oil

joined the league of global technology providers in 2006-07 with its in-house developed

IndMax technology selected for the 4 MMTPA Fluidized Catalytic Cracking (FCC) unit

at the Corporation’s upcoming 15 MMTPA refinery-cum-petrochemicals complex at

Paradip in Orissa, as well as for the FCC unit coming up at BRPL.

CUSTOMER FIRST

At Indian Oil, customers always get the first priority. New initiatives are launched round-

the-year for the convenience of the various customer segments.

Exclusive XTRACARE petrol & diesel stations unveiled in select urban and semi-urban

markets offer a range of value-added services to enhance customer delight and loyalty.

Similarly, large format Swagat brand outlets cater to highway motorists, with multiple

facilities such as food courts, first aid, rest rooms and dormitories, spare parts shops, etc.

Specially formatted Kisan Seva Kendra outlets meet the diverse needs of rural populace,

offering a variety of products and services such as seeds, fertilizers, pesticides, farm

equipment, medicines, spare parts for trucks and tractors, tractor engine oils and pump set

oils, besides auto fuels and kerosene.

SERVO press has been recently launched as one-stop shop for auto care services. To

safeguard the interest of our valuable customers, interventions like retail automation,

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vehicle tracking and marker systems have been introduced to ensure quality and quantity

of petroleum products. .

SYNERGY THROUGH SUBSIDIARIES

A wholly owned subsidiary, Indian Oil Technologies

Ltd., is commercializing the innovations and

technologies developed by Indian Oil’s R&D Centre,

across the globe. Merger of Bongaigaon Refinery &

Petrochemicals Ltd. with the parent company is in

process.

WIDENING HORIZONS

Indian Oil has set its sight to reach US$ 60 billion

revenues by the year 2011-12 from current earnings of

US$ 53 billion. The road map to attain this milestone

has been laid through vertical integration – forward into

petrochemicals and backwards into

exploration & production of oil – and diversification

into natural gas business, besides globalization of its

marketing operations.

In petrochemicals, Indian Oil is currently implementing a master plan envisaging Rs.

30,000 crore (US$ 6.8 billion) investment by the year 2011-12. Through the world-scale

Linear Alkyl Benzene plant for detergents manufacture at Gujarat Refinery, the

Corporation has already captured 38% market share and product has been exported to

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Indonesia, Turkey, Thailand, Vietnam, Norway and Oman. An integrated

Paraxylene/Purified Terephthalic Acid plant for polyster intermediates is already in

operation at Panipat, while a Naphtha Cracker with downstream polymer units is coming

up at Panipat. Indian Oil’s refinery-cum-petrochemicals complex at Paradip on the east

coast to strengthen its presence in the sector is proposed to be completed by 2011-12. In

exploration & production (E&P), Indian Oil has bagged eight blocks under NELP (New

Exploration Licencing Policy) in India, in consortium with other companies. It has also

acquired participating interest in on-shore blocks in Assam and Arunachal Pradesh

region. Overseas ventures include two gas blocks in Sirte Basin of Libya, the Farsi

Exploration Block in Iran, onshore farm-in arrangements in Gabon, an onland block in

Nigeria and two on-shore blocks in Yemen. The Corporation is also exploring

opportunities to acquire a suitable medium-sized E&P company to quickly consolidate its

upstream portfolio.

In natural gas business, Indian Oil is targeting sale of 2 million tonnes in 2007-08, up

from 1.5 million tonnes in 2006-2007. An LNG import terminal and city gas distribution

projects are in the pipeline in partnership with GAIL (India) and Great Eastern Energy

Corporation Ltd.

To emerge as a transnational energy major, Indian Oil has set up subsidiaries in Sri

Lanka, Mauritius and UAE and is simultaneously scouting new opportunities in energy

markets in Asia and Africa.

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Indian Oil subsidiary, Lanka IOC Ltd., operates 151 retail outlets commanding a 20%

market share. Its oil terminal at Trincomalee is also Sri Lanka’s largest petroleum storage

facility. Lanka IOC occupies the No. 2 spot among the top 50 listed companies operating

in Sri Lanka and is ranked No. 5 among the leading brands in the island nation. An

18,000 TPA lube blending plant at Trincomalee will be operational soon.

Indian Oil (Mauritius) Ltd. has also garnered a 16% market share, which includes

aviation fuelling and bunkering business. It operates a modern petroleum bulk storage

terminal at Mer Rouge port, besides petrol & diesel stations. Besides expansion of retail

network, the first ISO-9001 product-testing laboratory has been commissioned in

Mauritius. It is partnering Shell, Caltex-Chevron and Total to build an aviation jet fuel

depot at the SSR international airport at a cost of US$ 16 million.

The Corporation’s UAE subsidiary, IOC Middle East FZE, which oversees business

expansion in the Middle East is blending SERVO lubricants, marketing petroleum

products and lubricants in the Middle East, Africa and CIS countries.

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Profile of Mr. Sarthak Behuria

 The Refineries

 Pioneering Efforts In India THE REFINERIES

The year 2005-06 closed with IndianOil refineries clocking a record crude oil throughput of 38.52 million tonnes, surpassing the previous best of 37.66 million tonnes during 2003-04. The seven refineries together achieved a capacity utilisation of 93.1% – the highest in the last six years – and an overall distillate yield of 72% wt.

During the year, IndianOil became the first public sector organisation in the country to have its own Ship Chartering Cell, which started functioning from 15th June 2005 under the Refineries Division.

CHAIRMAN, INDIAN OIL CORPORATION LIMITED

Digboi Refinery (Upper Assam)

Guwahati Refinery (Assam)

Barauni Refinery (Near Patna, Bihar)

Gujarat Refinery (Near Ahmedabad)

Haldia Refinery (Near Kolkata, West Bengal)

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Mathura Refinery (Near Delhi)

Panipat Refinery (Near Delhi)

Mathura Refinery (Near Delhi)

The Mathura refinery was commissioned in 1982 with an original capacity of 6.0 MMTPA. The capacity was increased to 7.5 MMTPA by debottlenecking and revamping. With its fluid catalytic cracking units, the refinery mainly produces middle distillates and supplies them to Northern India though a product pipeline to Jalandhar, Punjab via Delhi. The company commissioned a two-stage desalter in 1998 for improving the on-stream availability of the crude distillation unit and a CCRU for production of unleaded Motor Spirit. A DHDS Unit was commissioned in 1999 for production of HSD with low Sulphur content of 0.25% wt (max). A hydro-cracker for increasing middle distillates was also completed in 2000. The present capacity of the refinery is 8 MMTPA.

In order to meet future fuel requirements, facilities for improvement in quality of MS & HSD are under installation and planned to be completed by 2005.

PIONEERING EFFORTS IN INDIA: Indian Oil FIRSTS

Environemental Management Systems - ISO-14001 

Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive ISO - 14001 accreditation in the year 1996 for its environmental management systems. All the seven refineries of IndianOil now have the distinction of receiving ISO-14001 certification.

First To Set Up In India: 

 Hydrocracker

 Riser FCC

 Soaker in Visbreaker

 Inferential Control Systems

 Diesel Hydro de-sulphurisation Units

 Microcystalline Wax production facilities

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BOARD OF DIRECTORS

Sarthak BehuriaChairman

A M UplenchwarDirector (Pipelines)

B M BansalDirector (Planning &

Business Development)

S V NarasimhanDirector (Finance)

 

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G.C.DagaDirector (Marketing)

B N BankapurDirector (Refineries)

P K SinhaJoint Secretary & Financial Advisor

Ministry Of Petroleum & Natural Gas

S SundaresanAdditional Secretary

Ministry Of Petroleum & Natural Gas

PART TIME, NON-OFFICIAL DIRECTORS

Prof S K BaruaIIM, Ahmedabad

Vineet NayyarManaging Director

HCL Corporation Ltd.

V RanganathanEx Chief Secretary,

Government of Maharashtra

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P M SinhaEx Chairman Pepsico India Holdings & Ex President Pepsi foods Ltd.

V K AggarwalEx Chairman,Railway Board

R S SharmaC & MD,

Oil and Natural Gas Corporation Ltd.

FINANCIAL HIGHLIGHTS OF IOCL:-

First Indian Company to cross Turnover of Rs. 2,00,000 Crore.

Highest ever profit of Rs. 7499 Crore

Profit includes Rs. 3225 Crore from sale of ONGC/GAIL Shares

Completion of projects over Rs. 9000 Crore

Government of India Oil Bonds of Face Value of Rs. 6503 Crore (include of IBP

Rs. 519 Crore) were disposed off during the year

Financial of IBP has been merged with IOCL during the year

Holding of erstwhile IBP Co. Ltd is to be vested in the Trust and diminution in

value of Rs. 1319 Crore has been provided

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CORPORATE HISTORY OF IOCL

THE PATH OF GROWTH:-

*1958

Indian Refineries Ltd. was formed with Mr. Feroze Gandhi as Chairman.

* 1959

Indian Oil Company Ltd. was established on 30th June 1959 with Mr S. Nijalingappa

as the first Chairman.

*1960

Agreement for supply of SKO and HSD was signed with the then USSR. M.V:

"Uzhgorod" carrying the first parcel of 11,390 tones of HSD docked at Pir Pau Jetty in

Mumbai on 17th August 1960.

*1962

Guwahati Refinery was inaugurated by Pt. Jawaharlal Nehru.

Construction of Barauni Refinery commenced.

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* 1963

Foundation was laid for Gujarat Refinery

Indian Oil Blending Ltd. (a 50:50 Joint Venture between Indian Oil and Mobil) was

formed.

* 1964

Indian Oil Corporation Ltd. was born on 1st September, 1964 with the merger of

Indian Refineries Ltd. with Indian Oil Company Ltd.

Barauni Refinery was commissioned.

The first petroleum product pipeline from Guwahati to Siliguri (GSPL) was

commissioned.

*1965

Gujarat Refinery was inaugurated by Dr. S.Radhakrishnan, the then President of India.

Barauni-Kanpur Pipeline (BKPL) and Koyali- Ahmedabad product Pipeline (KAPL)

commissioned.

Indian Oil People maintained the vital supply of Petroleum products to Defense in 1965

War.

*1966

The first long-term agreement was signed for harmonious employee relations.

* 1967

Haldia Baraurii Pipeline (HBPL) was commissioned.

Bitumen and Marine Bunker business began.

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*1968

Techno-economic studies for Haldia-Calcutta, Bombay-Pune and Bombay-Manmad

Pipelines submitted to the Government.

* 1969

Indian Oil undertook the marketing of Madras Refinery products.

* 1970 Indian Oil acquired 60% majority shares of IBP.

The same was offloaded in favour of the President of India under a Directive in 1972.

*1971 Dealership/reservation was extended to war widows, disabled Defence personnel,

Freedom Fighters, etc. after 1971 War.

*1972

R&D Centre was established at Faridabad.

SERVO, the first indigenous lubricant was launched.

* 1973 Foundation-stone of Mathura Refinery was laid by Mrs Indira Gandhi, the then Prime

Minister of India.

* 1974

Indian Oil Blending Ltd. (IOBL) became the wholly owned subsidiary of Indian Oil.

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Marketing Division attained a new watershed with a market participation of 64.2%.

* 1975

Haldia Refinery was commissioned.

Multipurpose Distribution Centres were introduced at 132 Retail Outlets pioneering

rural convenience.

* 1976 Private petroleum companies nationalised.

Burmah Shell became BPC.

*1977R&D Centre launched Nutan wick stove.

* 1978 Phase-wise commissioning of Salaya-Mathura Crude Oil Pipeline (SMPL) began.

*1979

Barauni Refinery and Bongaigaon Refinery and Petrochemicals Ltd. (BRPL) affected

by Assam agitation.

*1980

The second Oil Shock was witnessed as a result of Iranian Revolution. Crude Oil price

flared to a new high of $32 per barrel.

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*1981 Digboi Refmery and Assam Oil Company's (AOC) marketing operations were vested

in Indian Oil. It became Assam Oil Division (AOD) of Indian Oil.

*1982

Mathura Refinery was commissioned.

Mathura-Jalandhar Pipeline (MJPL) was commissioned.

* 1983 Massive augmentation of LPG storage and distribution facilities were undertaken.

Proposal for the 6 MMTPA Refinery at Karnal was submitted at an estimated cost of

Rs l,181 Crore.

VISION OF IOCL

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“A Major, Diversified, Transnational, Integrated Energy Company, with

National leadership and a Strong Environment Conscience, playing a

National Role in Oil Security & Public Distribution.”

MISSION OF IOCL

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To achieve international standards of excellence in all aspects of energy and

diversified business with focus on customer delight through value of products

and services, and cost reduction.

To maximize creation of wealth, value and satisfaction for the stakeholders.

To attain leadership in developing, adopting and assimilating state of the art

technology for competitive advantage.

To provide technology and services through sustained Research and

Development.

To foster a culture of participation and innovation for employee growth and

contribution.

To cultivate high standards of business ethics and Total Quality Management

for a strong corporate identity and brand equity.

To help enrich the quality of life of the community and preserve ecological

balance and heritage through a strong environment conscience.

OBJECTIVES

To serve the national interest in the oil and related sectors in accordance and

consistent with government policies.

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To ensure and maintain continuous and smooth supplies of petroleum product

by way of crude refining, transportation and marketing activities and to

provide appropriate assistance to the Consumer to conserve and use petroleum

product efficiency.

To earn a reasonable rate of interest on investment.

To work towards the achievement of self- sufficiency in the field of oil

refining and by setting up adequate capacity and to build up expertise in

laying of crude and petroleum product pipeline.

To create a strong R&D base in the field of oil refining and stimulate the

development of new products formulations with a minimize / eliminate their

import and to have next generation products.

To maximize utilization of the existing facilities in order to improve

efficiency and increase productivity.

To optimize utilization of its existing capacity and maximize distillate yield

from refining of crude oil to minimize foreign exchange outgo.

To minimize fuel consumption in refineries and stock losses in marketing

operation to effect energy conservation.

To further enhance distribution network for providing assured service to

customer throughout the country through expansion of reseller network as per

marketing plan/ government approval.

To avail of viable opportunities, both national and global, arising out of the

liberalization policies being pursued by the government.

To achieve higher growth through integration, mergers, acquisitions and

diversification by harnessing new business opportunities like petrochemicals,

power, lube business, consultancy abroad and exploration & production.

JOINT VENTURES

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 Name of JV  Date of Incorp'tn

 Promoters & Equity  Area(s) of Operation

 Avi - Oil India Limited

04.11.1993  IOC: 25% Balmer Lawrie: 25% NYCO SA, France: 50%

To blend, manufacture and sell synthetic, semi synthetic and mineral based lubricating oils, greases and hydraulic fluids, related products and specialities for Defence and Civil Aviation uses.

 Indian Oiltanking Limited

28.08.1996  IOC: 50%  Oiltanking GmbH: 50%

To build and operate terminalling services for petroleum products.

 Lubrizol India Private Limited

Existing Co. restructured

w.e.f. 01.04.2000

 IOC: 50% Lubrizol Corp, USA: 50%

To manufacture and market chemicals for use as additives in fuels, lubricants and greases.

 IndianOil Petronas Private Limited

03.12.1998  IOC: 50% Petronas, Malaysia: 50%

To construct and import facilities for LPG import at Haldia and to engage in parallel marketing of LPG.

 Petronet LNG Limited

02.04.1998 IOC, BPC, GAIL,ONGC: 12.5% each,Gaz de France International :10%, Asian Development Bank :5.2%,Public Issue : 34.8%

Development of facilities for import and regasification of LNG at Dahej and Kochi.

 Petronet India Limited (PIL)

26.05.1997 IOC, BPC, HPC:16% each, RPL, IL&FS, ICICI, SBI, EOL: 10% each,IBP: 02%

To implement Petroleum Products, Pipeline projects through Special Purpose Vehicles.

 Petronet VK Limited

21.05.1998 IOC, PIL: 26% each, RPL, EOL: 13% each,SBI, KPT,

To construct and operate a pipeline for transportation of petroleum products from Vadinar to Kandla.

31

GIIC,IL&FS: 05% each,CB: 02%

 Petronet CI Limited

07.12.2000  IOC, PIL, RPL: 26% each EOL, BPC: 11% each

To construct and operate a pipeline for evacuation of petroleum products from RPL and EOL refineries at Jamnagar as well as from Gujarat Refinery at Koyali to feed the consumption zones at Central India.

Green Gas Ltd. 07.10.2005 IOC: 22.5%GAIL: 22.5%IDFC:20%IL&FS: 20% Others: 10%UP State Govt.:5%

To store/ supply/ sell/ distribute/ and market CNG

BPC - Bharat Petroleum Corporation Ltd., EOL – Essar Oil Ltd.; GAIL – GAIL (IndianOil Litd., HPC – Hindustan Petroleum Corporation Ltd., IL&FS – Infrastructure Leasing & Financial Services ltd., IOC – Indian Oil Corporation Ltd., KPT – Kandla Port Trust – ONGC – Oil & Natural gas Corporation Ltd., PIL – Petronet India Ltd., RPL – Reliance Petroleum Ltd., SBI – State Bank of India, GIIC – Gujarat Industry Investment Corporation, CB – Canara Bank, MC – Marubeni Corporation, Japan , UP State Govt-- Uttar Pradesh State Government, IDFC-- Indian Development Finance Corporation; IL&FS --Infrastructure Leasing & Financial Services Ltd.

INTRODUCTION TO MATHURA REFINERY

32

Mathura RefineryThe Mathura refinery was commissioned in 1982 with an original capacity of 6.0

MMTPA. The capacity was increased to 7.5 MMTPA by debottlenecking and revamping.

With its fluid catalytic cracking units, the refinery mainly produces middle distillates and

supplies them to Northern India though a product pipeline to Jalandhar, Punjab via Delhi.

The company commissioned a two-stage desalter in 1998 for improving the on-stream

availability of the crude distillation unit and a CCRU for production of unleaded Motor

Spirit. A DHDS Unit was commissioned in 1999 for production of HSD with low

Sulphur content of 0.25% wt (max). A hydro-cracker for increasing middle distillates was

also completed in 2000. The present capacity of the refinery is 8 MMTPA.

In order to meet future fuel requirements, facilities for improvement in quality of MS &

HSD are under installation and planned to be completed by 2005.

ENVIRONEMENTAL MANAGEMENT SYSTEMS -ISO-14001  

Mathura Refinery of IndianOil was the first in Asia and the third in the world to receive

ISO - 14001 accreditation in the year 1996 for its environmental management systems.

All the seven refineries of IndianOil now have the distinction of receiving ISO-14001

certification.

33

COMMITMENT TO A CLEAN ENVIRONMENT

Indian Oil is committed to a clean environment. Unleaded Motor Sprit (Gasoline) has

been made available all over the country since 1st February 2000.

Low Sulphur (0.5%) Diesel was introduced in Metros from April 1996. Extra-low

Sulphur (0.25%) Diesel was introduced in the Taj Trapezium area from September 1996,

then in Delhi from 15th October 1997, and across the country since 1stJanuary

2000.

Diesel with 0.05% wt sulphur content was made available in NCT Delhi and NCR from

1st March 2001 and 30th June 2001 respectively. This was also made available in Mumbai

from 1st January 2001 and at Chennai and Kolkata since 1st July 2001.

At selected Indian Oil service stations, CNG facility is also available.

Petrol with Benzene content of 1% by volume has been made available NCT Delhi and

NCR since 1st November 2000 and 1st April 2001 respectively. In Kolkata, petrol with 3%

volume Benzene content is being supplied since 1st October 2000.

The Taj Mahal at Agra, one of the Wonders of the World, is a national pride and we in

Indian Oil share the same concern to maintain the white marvel. Emissions from the

Mathura Refinery have been controlled well below the prescribed standards. The Taj

Trapezium Zone follows strict emission standards from vehicular pollution and only low

Sulphur diesel (0.25% Sulphur) and unleaded petrol is supplied here.

34

Indian Oil regularly extends its efforts to better the environment by planting trees at

various places. More than 1,15,000 trees have been planted around the city of Agra (Taj

Reserve Forest) which holds the Taj Mahal.

The Ecological Parks at IndianOil’s Mathura, Gujarat and Barauni Refineries attract a

large number of migrating birds. The effort is already being replicated in other refineries

of Indian Oil.

Indian Oil’s R&D Centre is engaged in the formulation of eco-friendly, biodegradable

lube formulations. Seven operating refineries and the R&D Centre have been certified

under ISO-14001:1996 Environment Management Systems.

IMPROVEMENT IN SPECIFICATIONS

HIGH SPEED DIESEL

High Speed Diesel (HSD) of 0.5% sulphur was introduced in Metros from April 1996.

Low sulphur HSD of 0.25% sulphur was introduced in Taj Trapezium area in September

1996 and in Delhi from 15th August 1997.

Diesel Hydro desulphurisation units (DHDS) at Gujarat, Panipat and Mathura have

already been commissioned for the production of diesel with 0.25% max (by wt.).

MOTOR SPIRIT (MS)/PETROL

Low lead MS was introduced all over India w.e.f. December 1996. Prior to that it was

introduced in all metros in June 1994.

35

UNLEADED MOTOR SPIRIT (MS)/PETROL

Unleaded MS was introduced in all metros and radial routes in April 1995. ULP

(Unleaded Petrol) has been available throughout India from 1st February 2000.

BENZENE IN MS

MS with 1% v/v benzene content is being supplied in NCT, Delhi / NCR from 1st

November 2000 and 28th February 2001 respectively. MS with 3% v/v benzene

content is being supplied to Kolkata and Chennai from 1st October 2000 and

1st July 2001 respectively.

POLLUTION CONTROL It is the duty of humanity to preserve the earth for future generations, and to make it safe

for the present generation. Universal concern in this respect is shared by Indian Oil as a

responsible Corporate Citizen.

All refineries have been provided with elaborate facilities to control pollution from

different sources like: liquid effluents, gaseous emissions and hazardous wastes.

GASEOUS EMISSIONS The refineries of IndianOil have adopted various measures for control of gaseous

emissions. These include:

 Use of low sulphur fuel oil

 Desulphurisation of refinery fuel gas

 Taller stacks for better dispersion

 Advanced process control system

 Energy conservation measures to reduce fuel consumption

36

The sulphur dioxide emissions are well below the limits prescribed by the Ministry of

Environment & Forests and State Pollution Control

Boards. In particular, Mathura Refinery has established three ambient air quality-

monitoring stations between the refinery and the city of Agra and a fourth one at

Bharatpur. Utmost care is taken to keep the impact of refinery operations on the air

quality of the surrounding areas at levels, which are well within the stipulated limits

prescribed for sensitive areas

HAZARDOUS WASTES (OILY SLUDGE)

Regarding Hazardous Wastes (Oily sludge), IndianOil refineries have adopted required

measures to minimise the deposition of oily sludge in crude oil tanks and recover oil from

the sludge generated prior to and during tank cleaning.

Use of chemical surfactants has been practiced at Gujarat Refinery of IndianOil for in-

situ recovery of oil from tank sludge. Haldia Refinery has successfully tried Mechanical

Liquidation Process to recover the oil from the sludge. Impervious lined pits/secured

landfills have been provided at Mathura, Gujarat, Barauni, Haldia, Panipat and Digboi

refineries. Bioremediation technology has also been tried at Mathura, Barauni, Guwahati

& Digboi

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ECOLOGICAL PARKS

Scientifically designed green belts have been developed at Gujarat Panipat refineries, to

serve as a pollution sink and to enhance the aesthetic look of the refinery area. Extensive

tree plantation has been undertaken by Guwahati, Digboi, Mathura, Haldia and Barauni

Refineries in order to develop green cover in the vicinity of refinery and townships.

Mathura Refinery has planted about 115,000 trees in Taj Reserve Forest near Taj Mahal

under 10 Point Initiative of MoP&NG for environmental improvement Taj Trapezium.

In the midst of the Mathura Refinery, a sprawling area of 18,000 sq. mt. around the

polishing pond has been developed into an ecological park. A large number of migratory

birds have made the ecological park as their habitat. Experts from the Bombay Natural

History Society (BNHS), during their recent visit, identified about 96 varieties of birds in

the ecological park. Similar parks have also been developed at Barauni and Gujarat

Refineries.

The existence of rich flora and fauna in these parks is a clear testimony of the clean and

eco-friendly environment in and around the refineries. The other refineries are in the

process of developing such ecological parks.

ACCREDITATIONS & AWARD

38

ENERGY CONSERVATION

Energy Conservation Award - First Prize in Refinery Sector in 1991, 1996 & 1998, Second Prize in 1997 & 2000, and Certificate of Merit in 1999 by Ministry of Power.

MoP&NG Award for best improvement in Energy Conservation in 1994-95.

MoP&NG Award for best performance in furnace/ boiler efficiency during survey conducted in OCF-1998.

MoP&NG Award for lowest steam leak during survey conducted in OCF-1996, 1999 & 2001.Award from Ministry of Power for the Energy conservation for the year 2004-05.

OGCF Award for Insulation Effectiveness of Furnace/Boiler for the year 2006.

MR HAS WON NATIONAL ENERGY CONSERVATION AWARD 2006

ENVIRONMENT MANAGEMENT

14001 certification for Environment Management System in July96 - First refinery

in Asia and the 3rd in the world in the refining sector to achieve this distinction.

Golden Peacock National Environment Award in 1998.

Tech. Environment Excellence Award - First Prize in Oil Sector in 2000 & Second

Prize in Refinery Sector in 2001.

First Refinery among all IOCL refineries to get Recertification under ISO-

14001:2004( EMS) version in July05.

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SAFETY refinery in the world to receive OHSMS certification in Nov98.

Safety Council Award in 1990, 1992, 1993, 1995, 1997, 1999,2000 & 2001.

Safety Award in 1988, 1992, 1993 & 1994.

Ogale Shield (for minimum fire accidents amongst IOC Refineries) - 1987-88,

1989-90, 1990-91, 1993-94, 1995-96 1997-98 & 2004-05.

OISD Award for second best safety performance for the year 2004-0

QUALITY ASSURANCE

9002 certification for Quality Management System in Sep95.Golden Peacock National Quality Award in 1996 & 1997.Gandhi National Quality Award in 1997.Golden Peacock National Training Award in 1997.Accreditation for Lab in July98.Gandhi National Quality Award - Best of allµ received in Jan2000.Golden Peacock National Innovation Award received in Jan2000.

NATIONAL ENERGY CONSERVATION AWARD - 2006 FROM MINISTRY OF POWER   Mathura Refinery received 2nd prize in National Energy Conservation award 2006 for Refinery Sector. This is the highest declared award in this category for the year.

OGCF AWARD-2006 FROM MOP&NG Mathura Refinery received 2nd Prize in Category-2 (Insulation Effectiveness of Furnace/Boiler).The Insulation Effectiveness survey of Furnace/Boiler was conducted simultaneously at all refineries during Jan 17-20, 2006 by a CHT team during OGCF-2006.

SHRI ANIL RAJ TROPHY FOR THE YEAR 2005-06  Mathura refinery was awarded Shri Anil Raj Trophy based on 2005-06 performances for achieving maximum reduction in energy consumption and hydrocarbon loss amongst IOCL refineries. Mathura registered an improvement of over 8 % over previous best performance in a financial year.  A.V. OGALE RUNNING SHIELD   FOR THE YEAR 2006-07 Mathura refinery has been adjudged as the joint winner (along with Panipat Refinery) of the A.V. OGALE running shield for Safety and fire prevention for the year 2006-07 Mathura registered an improvement of over 8 % over previous best performance ina financial year.

40

RECORD OUTPUT FROM MATHURA REFINERY

Mathura Refinery of IOC has recorded an all-time high production and dispatch during

theyear2003-04.

The production of Ultra Low High Speed Diesel touched 128.5 thousand tonne and

dispatch recorded 126.5 thousand tonne in August 2003, surpassing the previous best

recorded in January 2002. Highest-ever motor spirit production of 985 thousand tonnes in

2003-04 against the previous best of 969 thousand tonne recorded in 2002-03 was also

registered.

Similarly, highest ever aviation fuel production of 68,000 tonne was recorded in January

2004 against the previous best of 64.5 thousand tonne in September 1997. For the first

time, the ATF production started from the hydro cracker unit in January 2004. This was

possible due to the innovative approach adopted by the refinery and the management

concept of Total Production Maintenance launched formally, company sources say.

RECORD OUTPUT FROM MATHURA REFINERY

Sector, to be certified ISO-14001 for its efficient Environmental Management System.

S.No Name of the Pipeline Year of commissioning Length (km) Capacity(MMTPA)

1. Mathura - Jalandhar 1982 763 3.70

2. Mathura - Tundla 2003 56 1.20

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CRUDE OIL PIPELINES

SALAYA-MATHURA PIPELINE (SMPL)

IndianOil operates the 1870 km long Salaya-Mathura Pipeline from Salaya (near

Vadinar) in Jamnagar district on the coast of Gujarat to bring crude oil to IndianOil's

refineries at Koyali (Gujarat), Mathura (Uttar Pradesh) and Panipat (Haryana). Two

Single Point Mooring (SPM) systems are operated at Vadinar to unload the crude oil

received from tankers including Very Large Crude oil Carriers (VLCCs) with offshore

pipelines. At Vadinar, IndianOil has a vast crude oil tank farm of 13 tanks with a total

capacity of 0.773 MMT. IndianOil also has crude oil storage tank farm at Viramgam with

a total capacity of 0.331 MMT. Another storage tank farm at Chaksu has six tanks with a

total capacity of 0.219 MMT.After traversing 435 km from Vadinar, the Salaya-Mathura

Pipeline branches off at Viramgam in Gujarat through a 148 km pipeline to Koyali

(Baroda). Further, after 716 km, the pipeline branches off at Chaksu to Mathura and

Panipat.

MATHURA-JALANDHARPIPELINE (MJPL): The Mathura-Jalandhar Pipeline was commissioned in 1984. It was designed by

IndianOil with in-house construction supervision. The 763 km long pipeline transports

petroleum products from Mathura Refinery to Jalandhar in Punjab with delivery enroute

at Bijwasan in Delhi and Ambala in Haryana. During 1997, the pipeline was connected to

Panipat Refinery, enabling transport of petroleum products from Panipat Refinery. The

pipeline has a branch line from Sonepat to Meerut and from Kurukshetra to Najibabad via

Roorkee.

MATHURA-TUNDLA PIPELINE (MTPL):

A 55 km long separate pipeline was also laid from Mathura to Tundla to transport

petroleum products from Mathura Refinery.

42

CRUDE OIL COMES FROM THREE PLACES AT MATHURA REFINERY:

1. Bombay High-

Indigenous crude, API = 38-40, Sulphur content is 0.2%.

2. Nigeria

- Bonny light crude ( sweet crude), API = 35.7, Sulphur content is 0.1%.

3. Middle east

- High sulphur crude, API= 31, Sulphur content is 2.5%.

43

WHY REFINING?

What does a petroleum refining do? Why do we need refining? In a nutshell the main

functions of a refinery are:

PRIMARY SEPARATION: Crude oil is a mixture of around 500 components. They

need to be separated into useful products. They need to be separated into useful products.

The separated is not done to recover individual components but as products which are

mixtures of suitable boiling ranges. This is done by distillation, where various cuts or

fractions are taken out as gasoline, kerosene, diesel etc. which are essentially raw

material or intermediate products.

PROCESSING TO MEET QUALITY SPECIFICATIONS:

Typical examples of this type of processes are those used for improvement of octane

number to meet gasoline specification. Raw gasoline cut or naphtha as it comes out of

distillation has low octane number (may be around 40 to 60 ON). But for the market we

need octane numbers of 87 and above. Processes are used to improve the octane number

by converting the low octane components of gasoline to high octane components. For

example Catalytic Reforming process converts straight chain paraffin in the raw gasoline

to aromatics which have high octane number. Similarly isomerization process converts

normal paraffin components of naphtha to iso-paraffins which have higher octane

number.

44

MATHURA REFINERY, MATHURA

1. MATHURA MARKETING TERMINAL

The site of terminal is located adjoinoing mathura refinery.The terminal receives the

product from mathura refinery.The main activity of MMT is storage of products and

distribution to different locations through the tankers.Facility has storage of different

products.Products are received from mathura refinery through pipelines and store in

dedicated tanks.From the storage tanks ,product is filled in to the truck lorry and

distributed to various places.Facility has 28 storage tanks of product and 37 loading

points to lorries.

LOCATION AND ITS SURROUNDINGS

The terminal is situated adjoining the Mathura refinery in North side. There is vacant

land between terminal and refinery. There is agricultural land in the south north side of

terminal.Bhainsa village and railway lines in its west and agriculture land in its eastern

side.

SECTION DESCRIPTION

RECEIPT AREA = Product is received through pipeline.There is separated pipelines

for each product. All lines have motor operated valve.

PRODUCT STORAGE = This location is having 30 tanks out of which 2 tanks are

firewater tanks. All the tanks are enclosed in dykes.

PUMP HOUSEThere are separate pump houses for each products.

45

Black oil ( RFO and FO ) = Total 08 pumps.

White oil = Total 19 pumps.

Ethanol = Total 02 pumps

INPUT ORIENTED LOSS CONTROL OBJECTIVES:

1. Planned Inspections of the plants/facilities having high risk will be carried out once in two months.

2. Group loss control meeting in the plant location will be conducted once a month.3. Loss control Tours by senior Management personal with be conducted as per the

calendar.4. Critical Task Analysis will be reviewed and revised in Production, P&U operation

and Maintenance department every year.5. General loss control Booklet will be distributed to all the employees. 6. Skill Development Programs will be conducted in all the sections of Production,

P&U and Maintenance department.7. Promotional programmers on safety will be organized in the refinery.8. All the accidents/incidents will be reported as per the procedure.9. Accidents & Fire incidents will be analyzed and reviewed every quarter.10. Off the job safety awareness will be created and propagated by pamphlets.

OUTPUT ORINTED OBJECTIVES

1. Zero accident frequency for employees.2. zero accident frequency for contract labour.3. zero fire frequency.4. zero property damage.5. Minimizes accidental release of toxic gases to preserve the environment.

WHAT IS ISRS

ISRS stands for International Safety Rating System and is a tool to achieve excellence in loss control though Audit.

It is a systematic and comprehensive audit of management’s loss control activities against a set of internally accepted criteria.

Twenty elements have been identified contributing to the activity of loss control.

PRODUCTS MANUFACTURED BY MATHURA REFINERY

Liquefied Petroleum Gas Propylene

46

Naphtha Motor Sprit Aviation Turbine Fuel Superior Kerosene High Speed Diesel Light Diesel Oil Heavy Petroleum Stock Bitumen Sulphur Fuel gas Furnance oil Residual furnance oil Heavy petroleum stock

STRUCTURE OF MATHURA REFINERY

Broadly Mathura Refinery apart from its Headquarter governed by following departments

namely:

Personnel and Administration Department

Training Department

Management Services Department

Vigilance Department

Finance Department

Internal Audit Department

Medical Department

Materials Department

Production Department

Fire and Safety Department

Power and Utilities Department

Maintenance Department

Process Project Department

Technical service Department

RESEARCH DESIGN

1.RESEARCH DESIGN

(a) RESEARCH DESIGN

47

It is the conceptual structure within which research should be conducted.

A research design specifies the method.

A procedure for conducting a particular study. (b) RESEARCH PROBLEM

It is the systematic search in effort to gain knowledge.

It is discovery of known to unknown.

Thus a systematic procedure of investing in any field of enquiry.

2. SAMPLING

(a) SAMPLE DESIGN

The researchers adopt sampling survey technique.

Sample survey has been adopted.

The sample consists of data collected from each department.

The sample were chosen on a simple random sampling technique.

(b) SAMPLE SIZE

The organization consist of several different departments each having its own operation. All these departments are interdependent and thus they are striving together to achieve the organizational goals and objectives.

The sample size consists of 50 respondents.

3. DATA COLLECTION METHODS

In this data has been collected by both:

1. PRIMARY DATA It has been collected with the help of survey.

48

2. SECONDARY DATA

It has been collected through intranet, company’s history, profile and manuals

TOOLS AND TECHNIQUES USED

Tools and techniques mean the methods and ways that how the data for the research are collected and analysed in order to fulfill the objectives of the research work.

In this project work, the tool used for collecting the data is questionnaire. The technique used to fill up this questionnaire is personal interview.

On the other hand, the collected data has been analysed through tabulation and percentage analysis and the technique used for graphical representation is either pie chart or bar graph.

For collection of required information we adopt two method :-

a) Schedule Method

b) Interview Method

a) In this method we attended Lectures of various Officers. In these Lectures they provided us information about each activity being conducted at “Mathura Refinery”.

We were also provided information about its working process, previous history, as well as future plans.

b) In case certain queries arises after the lecture we take interview of concerned officer of pertaining Deptt.

ANALYSIS AND INTERPRETATION

OF

49

WELFARE FACILITIES IN IOCL, MATHURA

IOCL carried out many welfare facilities for the betterment of the employees and for Community Development. IOCL continued to follow & upgrade its efforts at promoting welfare of employees. In this direction various welfare activities are done with addition to basic pay.

I have enlisted all the welfare activities of Mathura Refinery as follows:-

(1) Residential Accomodation (2) Health & Medical care (3) Canteen (4) Education Facilities to Employees Children (5) Transport Facility (6) Loans and Advances (7) L.T.C. Facility (8) Provision of Furniture / Household items (furniture hire & loan schemes) (9) Financial Assistance to Clubs

(Staff Institutes/employees club & Officers Club) (10) Awards (for employees & their children

as meritorious students) (11) Uniform policy (12) Leaves (13) Facilities to CISF, MR Unit (14) Insurance Schemes, Gratuity, Provident Fund

& other Benefits

Some other welfare activities are :-

Hobby classes Job Performance IOC Culture Monthly remuneration Latest Technology

1. RESIDENTIAL ACCOMMODATION

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Township is maintained in Mathura Refinery. In general it is maintained in all refineries.

Employees/Officers are allotted quarters on the basis of their grades for which house rent

recovery is made which is very nominal(5% of their basic pay), free electricity & water

supply is also provided by corporation to its employees in township.

I.O.C.LTD RESIDENTIAL ACCOMODATION

Company constructed own accommodation near by the refineries installation and allotted

the accommodation to the employees working in the refinery as per their entitlement.

QUARTER’S ALLOTMENT:

The employee shall be entitled to the allotment of accommodation according to the

classification and type of quarter shown, depending mainly upon the priority date and pay

groups.

FOR REFINERY TOWNSHIP:

The priority date for the purpose of allotment of quarters in the marketing, refineries, and

pipelines will be considered separately in respect of the quarters so earmarked.

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Grade Type

A

B

C

D

E

F

G

H

I

C / IV

C / IV

D / V

D / V

D / V

D / V

D / V

D / V

D / V

I

II

III

IV

V

VI

VII

VIII

A / I & II

A / I & II

A / I & II

A / I & II

A / I & II

B / III

B / III

B / III

IF EMPLOYEE FAILS TO ACCEPT ALLOTMENT:

If any employee fails to accept the allotment of the quarter with in three days from the date of

receipt of the allotment order or fails to take possession of that quarter within seven days of the

date of the allotment. He shall not be eligible for another allotment until the last person on the

waiting list on that date has been allotted a quarter.

OTHER CHARGES AND COMPENSATION:

The rent compensation the employee shall be required to pay electricity, water and service

charges as may fixed by the corporation from time to time for various units of the corporation.

The liability for rent shall commence from the date of occupation or the eighth day from

the date of allotment whichever is earlier.

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1. HEALTH & MEDICAL CARE

This corporation maintained its hospital in township attached to Mathura refinery,

which is having all the facilities in it. Employees along with their eligible dependence

with them in township are entitled to get the medical attendance from the corporation’s

hospital.

FOR COMMUNITY ‘S WELFARE:-

Family Welfare Camps through Mathura Refinery hospital & District

hospital. at Swaran Jayanti Hospital.

Sponsoring Camps for physically Disabled People in the District.

(a) KALYANAM KAROTI

(b) VIKLANG SAHARAK SANSTHAN

In these all three hospitals, artificial limps, shoes, crutches, wheel chairs etc. are given.

Eye Camps

First Examining & then Wind up of those who have to be operated.

On last day they are provided by a kit and those who are in need they are provided with

spectacles.

FOR EMPLOYEES OF MATHURA REFINERY:-

A patient may be referred to an outside hospital, in any of the Metropolitan City,

by the C.M.O. only in case where treatment cannot be done in MR hospital.

53

These are as follows:-

(I) LIST OF NOMINATED HOSPITALS

DELHI:-

1. Sir Ganga Ram Hospital (Model Hospital)

2. Batra Hospital & Medical Research Center

3. Holy Family Hospital

4. Dr. B.L.Kapur Memorial Hospital

5. Tirath Ram Shah Hospital

6. St. Stephen's Hospital

7. Noida Medicare Center Ltd

8. Deepak Memorial Hospital & Medical Research Center

9. Sunder Lal Jain Charitable Hospital

10. Shri Mool Chand Khairati Ram Hospital & Ayurvedic Research Centre

11. Kailash Medical and Research Hospital

12. Mata Channan Devi Hospital

13. Anand Hospital

14. Jaipur Golden Hospital

15. Indraprastha Apollo Hospital

16. All India Institute of Medical Sciences

17. Metro Hospital & Heart Institute

18. Rajiv Gandhi Cancer Institute & Research Centre,

19. Maharaja Agrasen Hospital

20. VIMHANS

21. Mahendra Hospital,

22. Pushpawati Singhania Research Institute for Liver, Renal and Digestive diseases,

23. Holi Angles Hospital,

24. Sita Ram Bhartiya Institute of Science and Research Center,

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25. Indo-Italian Spinal Injury Centre,

26. Kalara Hospital

27. Shanti Mukund Hospital,

28. Sant Paramanand Hospital

29. Dharamshila Cancer Hospital and Research Centre

MUMBAI:-

1. Dr. Balabhai Nanavati Hospital

2. Bombay Hospital & Medical Research Centre

3. Jaslok Hospital & Research Centre

4. Breach Candy Hospital & Research Centre

5. Tata Memorial Hospital

6. Bhatiya Arogya Nidhi

7. P.D. Hinduja National Hospital & Medical Research Centre

8. M.Ghandi Mission’s New hospital & Medical Research center

9. Cardinal Gracious Hospital

10. S.L. Raheja Hospital (only for Diabetic cases).

11. Smt. Sunitidevi Sinhhania Hospital & medical, Thane

KOLKATA:-

1. Calcutta Medical Research Institute

2. Ramakrishna Mission Seva Pratisthan

3. Woodland Nursing Home (The East India Clinic Ltd.)

4. Arivindo Seva Kendra (EEDF), Gariahat Road

5. Assembly of God Church Hospital & Research Centre

6. Seba Nursing Home

7. B.M. Birla Heart Research Centre( only for Angiography/Heart Surgery/Angioplasty under package deal).

8. Kothari Medical Centre

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9. Behala Balanand Brahamchari Hospital

10. Thakurpukur Cancer Research Centre

CHENNAI:-

1. Vijaya Hospital

2. National Hospital

3. Devaki hospital

4. G.G. Hospital

5. Apollo Hospital Enterprise Ltd.

6. CSI Rainy Hospital

7. St. Isabella Hospital

8. Tamil Nadu Hospital

MATHURA:

1. Methodist Hospital, Mathura

2. Swarn Jayanti Samudaik Hospital, Mathura

AGRA:

1. Asopa’s Hospital, Agra

2. G.G.Hospital, Agra

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(II) ROOM-BED ENTITLEMENTS FOR HOSPITALISATION/ NURSING HOME TREATMENT - CEILING LIMITS

  Sir Ganga Ram Hospital, New Delhi (Model Hospital)

Nominated Hospitals

Non-nominated Hospitals

WORKMENGd I&II Semi paying

(4/6 bedded non- A/C)Rs.525 Rs.395

Grade III to VII Semi paying(4/6 bedded non- A/C)

Rs.525 Rs.395

Grade VIII Semi paying(4/6 bedded non- A/C)

Rs.655 Rs.500

OFFICERSGrade A A/C Semi Nursing Home Rs.875 Rs.660Grade B & C A/C Semi Nursing Home Rs.1180 Rs.895Grade D,E & F Nursing Home

(Single A/C room)Rs.1840* Rs.1400**

Grade G and above Nursing HomeDeluxe room

Actual for A/C Single room

Limited to A/C Single room charges in theModelHospital.

Functional Directors / Chairman

Actuals Actuals Actuals

* Limited to monetary ceiling or A/C single room charges whichever is lower.

**Limited to monetary ceiling or actual A/C single room charges whichever is lower.

Besides this IOCL does reimbursement upto certain extent, of the :- CONSULTATION FEE( under Allopathic & Homeopathic system) INJECTION CHARGES & DRESSING CHARGES DENTAL TREATMENT &PHYSIOTHERAPY CHARGES EYE SIGHT TESTING CHARGES( for glasses & Intra-Ocular Lenses) HEARING AID CHARGESADVANCE AGAINST MEDICAL EXPENSES

APPLICABLE TO ALL STATIONS IN INDIA.

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3. CANTEEN

As per factory act 1948 welfare facilities such as canteen check& changes will be

provided to the workmen those who are performing rotating shift duty by the factory

owner. The canteen facilities availed by 2000 employees. (Refineries, CISF, Railways,

P&T, Excise & custom, Training)

The canteen being run the contract basis period of 23 months.

PROVISION:There are two types of canteens have been provided to the employees

1. Meals canteen

2. Snacks canteen

On canteen basis, a Contractor is paid & 2 types of coupons are issued to the employees

once in a month:-1. Meal coupons(vegetarian & non-vegetarian)

2. Snacks coupons

COST OF COUPONSCost of 1 veg. coupon =80paise

There are 25 coupons in one coupon book, so it cost comes to Rs. 20

Cost of 1 non-veg. coupon =Rs.1

There are 25 coupons in one coupon book, so it cost comes to Rs. 25

I. MEALS CANTEEN:-

(a) Timings

12.30 to 1.30 P.M. Lunch 2.30 P.M Over time

lunch 8.00 P.M Dinner

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10.30 P.M Over time dinner

Menu of Meals Canteen (i) For tiffin/Thali system

One green vegetable, Dal, rice, chapatti, curd/rayta, curry(chole, or

ramas,or pakora curry, or lobhia), salad, pickle, papad

(a) For Dry lunch packets 2 slices of bread, pulav/puri, dry chole/sabji, packed fruit jam,

sauce, two seasonal fruits & packed picklel.

(iii) Fruit packet 2 seasonal fruits (4 pieces of each type), 1 mithai, boiled

Chana, salad

(iv) Other type of dry lunch packet Chapatti, dry sabji, 2fruits, salad

II. SNACKS CANTEEN:-Timings

1.30 A.M. I Service for rotating shift6.30 A.M. II Service for rotating shift9.00 A.M. III service for general shift2.30 P.M. IV service for rotating shift5.30 P.M. V service for rotating shifts &

overtime10.30 P.M. VI service for rotating shift.

Menu:- Tea, namkeen, bread, butter, pakora, biscuit, vada, samosa,

namkeen mixture & sweets.

LEAVE TO CANTEEN WORKERS:

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Earned Leave ------- 18 days.

Sick Leave ------- 10 days.

Gazette holidays ------- 9 days.

National holidays ------- 26 Jan, 15 Aug, 2 Oct.

FACILITIES TO CANTEEN CONTRACTORS

Some Infrastructure facilities have been provided to canteen contractor for smooth & trouble free services. These are as follows: -

(A) CANTEEN BUILDING - It will be charged @ 1 Rs. Per month as a coupon

of monthly license free i.e. Rent

(b) ELECTRICITY & WATER - It will be charged @ 1 Rs. Per month as a token

of monthly license fee.

(c) EQUIPMENT & UTENSILS ---These are provided by the management to the

contractor without any rent.

(d) RESIDENTIAL ACCOMODATION—The contractor has been provided two

B type & two A type quarters in township on market rent.

NOTE:

The medical officer check the quality of food once in a fortnight

Canteen officer check food & raw materials on daily basis. Apart from the

follows:-

Cleanliness of the building utensils etc.

Cleanliness of the cook & services boy.

He will also check the nails & hairs.

PENALITIES:

There is a penalty clause for each and every lapse that is observed by the officer in

charge.

PAYMENT:

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Fixed subsidy -- The fixed subsidy is providing catering services on monthly

basis for preparation and supply of eatables in different location inside / outside battery

area (i.e. based on minimum wages)

BASE FOR CALCULATION:

1. Minimum wages ---- Semi skilled & unskilled.

2. Provident fund ---- At the rate of 12% minimum wages.

3. Bonus ---- At the rate of 12% minimum wages.

4. Medical Allowance ---- At the rate of 90 Rs. Per months.

5. Shift Allowance ---- At the rate of 55 Rs.Per months.

6. Transportation allowance ---- At the rate of 75 Rs. Per month.

7. Leave encashment ---- It is based on attendance.

8. Uniform ---- Rs. 900 Per annum in summerRs. 150 Per annum in winter.

9. Washing allowance ---- Rs. 50 Per month.

BILLS

Fortnightly bills are presented along with the coupons to the company for payment by the

contractor.

CONTRACTOR LIABILITIES:

1. Labour license.

2. Maintaining the record of provident fund.

3. Contractor shall furnished the Information / Returns / Report in respect of contract labour engage by him. It is the concern-licensing officer.

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4. Payment of sales tax, rate tax shall be made by him.

4. EDUCATION FACILITIES TO EMPLOYEE’S CHILDREN

BOARD POLICY : Since education is a specialized field requiring specialist experience and know how, the

refinery management will, as far as possible, entrust the responsibility of developing

educational facilities to some educational institutions (Governmental and non-

Governmental) in the respective states. To attract such institutions, the corporation will

provide the school building and initial expenditure on furniture and other necessary

equipments. If such educational institutions are not available or if their services cannot be

obtained on reasonable terms, the Corporation alone should undertake the responsibility

of running the schools.

Primary education through the medium of national language (Hindi) and/or the regional

language should be made available to children of employees free of cost.

The Corporation may start a secondary / high School entrusting its management to

outside educational institution, through the medium of national or regional language if

that is the need and introduced English as one of the subjects from any standard,

depending upon the practice in the respective state. No fee will, be charged from the

children of employees belonging to SC / ST community.

The corporation may grant subsidy to such a school to a reasonable extent, which may be

decided from time to time.

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No fees may be charged from the children in the Nursery Class, if the Nursery class is a

part of the primary school with the medium of National or regional language. If the

Nursery class is run through the medium of English Then adequate fees should be

charged so the 50% of the running expenses of such school could be met from the

monthly fees. The school fees for English medium school will be on commercial basis so

that it can be self-supporting in respect of running expenses.

EDUCATION ALLOWANCE:

IOCL provides education allowance to the employee’s children . Before 3rd July 1988

this facility was given to all the children of an employee but after that only two child of

an employee will get this facility.

AMOUNT OF ALLOWANCE:

Rs. 200 per child per month.

Rs. 500 per child per month (children doing professional courses)

SCHOOL IN TOWNSHIP:

Mathura refinery is also running two schools look after by Deputy Manager of Corporate

Communication Dept. These schools are Delhi Public School governed by DPS society

and Kendriya Vidhyalaya governed by KVS society. The recruitment of teachers over

there is looking after by their Sagathan. In the management of these schools there are

two members from the concerned society and two members are from the Refinery

Management.

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All the expenses of these schools are bore by the Refinery. They charge nominal fees

from employees and rest are paid by Refinery.

5. TRANSPORT FACILITIES

Transport facility is provided in the corporation to its employees to bring them at duty

places and drop them back. Time to time buses are provided for their children as well, for

going to DPS or KVS school and drop them back to their residential places. Buses for

marketing division are also there which provides facility for the wives of IOC’s

Employees if they want to go to market. Stops and points are deciced.

TRANSPORTATION OF EMPLOYEES:

Mathura Refinery is having 2 Years contract on round the clock basis, 9 No. of Buses

have been deployed for transportation of employees from city to Refinery & back. The

timing of shifts are as under: -

‘A’ ----------- 06.00 a.m To 02.00 p.m

‘B’ ----------- 02.00 p.m To 10.00 p.m

‘C’ ----------- 10.00 p.m To 06.00 a.m

‘General Shift’ ----------- 08.00 a.m To 05.00 p.m

‘ Admn. Staff’ ----------- 09.45 a.m To 05.30 p.m

The above 9 No. Of buses are further utilized for welfare trips such as Schools, Colleges,

Marketing duties for the dependant of the employees as well as CISF.

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ELIGIBILITY:

(a). Those employees are not getting transport allowance subsidy will be eligible for

transport facility.

(b). Employees drawing transport allowance subsidy will not eligible for company’s,

transport facility.

6. LOANS AND ADVANCES :

The employees of corporation are entitle to various types of loans & advances like

House Loan Advances, Conveyance Advances, Conveyance Repair Advances, Festival advances, Bicycle Advances, Emergency Advances, Medical Advances, T.A. advances & P.F. Advances.

As per the Rule, the Corporation may grant Conveyance Advance, subject to

availability of funds in the budget, for purchase of conveyance provided the competent

authority is satisfied that the possession of a vehicle by an employee will be in the

interest of the corporation. The sanction of advance can be for purpose of a motor/car

(which expression shall include Maruti van/Gypsy/Jeep also)/Motor cycle/ scooter/

Moped/ Scooterette or bicycle.

ELIGIBILITY:

Conveyance Advance can be granted by the Corporation to permanent employees for

purchase of Motor Car/ Motor cycle/ Scooter/ Moped/ Scooterette. The employees who

have completed their probation period satisfactorily shall be treated as permanent

employees for this purpose. Uniform rules shall be applicable in respect of conveyance

advance as purchased is a Motor Car, Motor Cycle, Scooter/ Moped or a Bicycle.

MOTER CAR FOR OFFICERS IN GRADE ‘A’

Actual cost/ or Rs. 2.00 lakhs, which ever is less for purchase of Car is admissible.

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MOTOR CAR (FOR OFFICERS IN GRADE ‘B’ AND ABOVE)

Actual cost limited to and the road controlled price of a new air conditioned/non-air-

conditioned Car

MOTOR CYCLE/ SCOOTER/ MOPED/ SCOOTER

For Officers: Actual price paid for the vehicle or on the road-controlled price of the new

vehicle whichever is less.

FOR NON-OFFICERS(GRADE VIII) : Actual price paid for the vehicle or on the

road-controlled price of the new vehicle or Rs. 80,000/- (for four wheeler) whichever is

less.

FOR NON-OFFICERS(UPTOGRADE VII) : Actual price paid for the vehicle or on

the road-controlled price of the new vehicle.

PRIORITIES FOR OFFICERS:

1. Officers applying for car advance for the first time or had availed of the

advance seven years ago and are entitled to draw car maintenance expense

shall be given first priority. Similarly, those who apply for motor car/ scooter

advance for the first time or had availed of Motor Cycle/ Scooter advance

seven years ago shall also be given first priority.

2. Officers promoted from in grade ‘A’ are entitled to draw car maintenance

expenses shall be given second priority if they want to switch over from

Scooter/ Motor Cycle to Car.

3. Third priority shall be given to those who are applying for conveyance

advance for the second time.

4. The officers who are entitled for reimbursement of scooter/ motor cycle/ may

not be given any priority and their request shall only be considered at the end

of the year after demand of all other categories has been met.

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AUTHORITY COMPETENT TO SANCTION CONVEYANCE ADVANCE :In case of Headquarters: DGM (A&W)

In case of units: DGM (HR)

INSTALLMENTS AND RECOVERY

MOTOR CAR:

The advance sanctioned for the purchase of motor car shall be recovered in not more than

120 equal monthly installments

.MOTOR CYCLE: The advance sanctioned for the purchase of motor cycle/ scooter/

moped/ scooterette shall be recovered in not more than 92 equal monthly installments.

FOR SCOOTERS / MOTOR CYCLES:

In case of two-wheeler, it is not admissible.

Once a CRA is drawn, no subsequent advance for purchase of a conveyance

shall be payable to the officer for a period of three years from the date of drawl

of CRA.

PAYMENT OF CRA:

An officer eligible to draw CRA shall submit a format application in the

prescribed form (Annexure V) to the competent authority giving all necessary

details, regarding self and vehicle, relevant to the grant and regulation of CRA

duly supported by detailed list of measure jobs to be undertaking on the vehicles

and the total estimated cost thereof.

Within 60 days from the date of the advances the officers shall submit to the

competent authority the following:

(a) Originals of the detailed bill(s) of the garage/ repairers, stipulating the items of work done and individual cost thereof.

(b) The officer with a certificate shall endorse each bill that all the items of work build and paid for have actually been carried out.

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(c) If there is any residual amount left over the differences between the CRA drawn and the total of the bills / receipts submitted in support the same shall be refunded to the corporation forthwith. In case such residual advance exceeds Rs. 500/- interest at 1`% over and above the ruling bank rate will be chargeable on the amount from the date of payment of CRA to the date of refund.

(d) Stamped receipts from the garage/ repairers shall be deemed as evidence of payment by officers.

FESTIVAL ADVANCE:

An advance limited to Rs. 4000/- is admissible to all non-officer employees on the eve of

important festival, which is interest free and recoverable in not more than 10 equal

monthly installments. The advance is admissible only once in calendar year provided the

advance taken in the earlier year has been repaid in full.

REPAYMENT OF ADVANCE:

The advance shall be interest free and shall be recovered in not more than 10 equal

monthly installments.

IMPORTANT FESTIVALS :

Any such festival as the head of establishment may declare in respect of establishment

under his Administrative control.

APPLICATION FORMS :

The application form for the festival advance should be submitted in the prescribed

Performa.

ELIGIBILITY:

Festival advance amounting to Rs.4,000/- to an non-officers employee shall be

admissible only once in a calendar year provided the advance taken in the earlier year has

been repaid in full.

The advance shall be disbursed and drawn before the commencement of the festival for

which the advance is sanctioned.

SANCTIONING AUTHORITY :In case of Headquarters - DGM (A&W).

In case Of units - DGM (HR).

NON-UTILITIES OF ADVANCES:

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In cases where any of the advances, including HBA have not been utilized for the

purpose for which they were granted and have not been refunded within the permissible

period and thereby have been misused, they will be charged interest at a rate of 1 %

above the Corporation’s borrowing rate per day. In addition, they shall debarred from

grant of any advance / loan except PF, medical and TA for any purpose for a period five

years from the date of refund of the loan amount.

HOUSE BUILDING ADVANCE

Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

1 2 3 4 5 6

1.Outright purchase of a completed house/flat, which is available for ready possession and occupation .

100% of HBA entitlement or cost of purchase, whichever is less

100% of sanctioned HBA in one lump sum.

Purchase to be completed with in one month from disbursement of HBA.

From the month following the in which HBA is disbursed.

Within three month of disbursement of HBA (surety) to continue till execution of final mortgage)

2. Installment purchase of a house/ flat, which is yet to be construct/, completed from a govt./semi

100% of HBA entitlement of cost of purchase, whichever is less.

Actual installment amount as demanded by the housing Board/Authority.

Disbursed HBA to be immediately paid over to vendor and purchase to be completed within 60 months

From the month following the month in which possessions available and in any case from the 60

Within three month of disbursement of full installment of HBA.(surety to continue till execution of final

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

govt. housing board authority.

from the date of disbursement of entitle installment of HBA.

months prior to the month in which employee super annuities.

mortgage).

3. Installment purchase of house/flat, which is under construction/ completion from a limited company of from an exiting proposed cooperative society or from a registered private builder.

100% of HBA entitlement or cost of purchase/construction/estimated cost whichever is less.100% of HBA entitlement or estimated cost of purchase/construction, whichever is less.

Actual installment demanded by the limited co/co-op. Society vt. Builder to be released as per contractual obligation but restricted to the percentage of completed work as certified by government-approved value, or by the builder’s architect or by three-

Disbursed HBA to be immediately paid over to vendor and purchase to be completed within 36onths from the date of disbursement of entitle installment of HBA

From the month following the month in which possessions available or the 36onths from the month in which initial installment of HBA has been disbursed whichever is earlier.

Within three months of disbursement of full/final installment of HBA(Surety to continue till execution of final mortgage).

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

corporation engineer.

4. Purchase of a piece of land and construction of a house thereon.

100% of HBA entitlement or estimated cost of purchase/construction whichever is less.

- 40% of sanctioned HBA or actual land cost which ever is a lee for purchase of land.- Additional 20% of sanctioned HBA after purchase of land for commencement of construction.- Additional 20% of sanctioned HBA after completion of construction up to plinth level.- Balance/

Purchase and construction to be completed within eighteenth month from the date of disbursement of initial installment of HBA (can be extended by six months on merits of each individual case by Functional Directors).

From the month following the month in which construction is completed ,or the eighteenth month following the month in which the initial installment of HBA has been disbursed, whichever is earlier.

Within three month of purchase of land and prior to disbursement of second installment of HBA.(surety to continue till execution of mortgage).

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

20% of the sanctioned HBA after completion of construction up to roof level.

5. Construction of house on a piece of land already owned by the employee.

100% of HBA entitlement or establishment cost of construction whichever is less.

- 30% of sanctioned HBA for commencement of construction.-Additional 30% of sanctioned HBA after completion of construction up to plinth level.- Balance 40% of sanctioned HBA after completion of construction up to roof level.

Construction to be completed within 18 months from the date of disbursement of initial installment of HBA. (Can be extended by six months on merits of each individual case, by Functional Directors).

From the month following the month in which construction is completed, or the 18 months following the month in which the entitlement installment of HBA has been disbursed whichever is earlier.

Prior to disbursement of initial installment of HBA.

6.Purchase 100% of Actual Purchase From the Within three

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

of partly finished house provided the competent authority approves the complete plan.

HBA entitlement or estimated cost of purchase and construction whichever is less.

installment amount as demanded by the vendor.50% of balance HBA for commencement of work Remaining sanctioned HBA on certification by an authorized repetitive of the corporation that 50% of work has been completed.

and construction to be completed within 18 months from the date of disbursement of initial installment of HBA (Can be extended by six months on merits of each individual case by Functional Directors).

month following the month which construction is completed or the 18 month in which the initial installment of HBA has been disbursed.

month of purchase of house and prior to disbursement so second installment of HBA.

7. Extension, enlargement and/or modification.

50% of HBA entitlement or estimated cost of extention/enlarg

50% of sanctioned HBA for commencement of work.

Balance 50% sanctioned

The work on extension / enlargement / modification to be completed within 12

From the month following the month in which the work is completed, or the 12

Prior to disbursement of initial installment of HBA.

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

enment/ modification, which is less.

HBA on certification by an authorized representative of the corporation that 50% of the work has been completed.

months from the date of disbursement of initial installment of HBA

month following the month in which the initial installment of HBA has been disbursed, which ever is earlier.

8. Provision of additions and alteration and / or fixers and fittings.

Supplementary advance of maximum of Rs. 40000/- or 25% of the HBA sanctioned towards the cost of house / flat, whichever is less,

100% of supplementary advance in one lump sum immediately prior to or soon after taking possession of house/flat.

The work on additions and alterations/ or fixture and fittings to be completed within 6 month from the date of disbursement.

From the month following the month in which supplementary HBA has been disbursed.

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Purpose of HBA

HBA can be Sanctioned

HBA Disbursement

HBA Utilization

HBA Recovery

Time schedule for execution of mortgage

within the total HBA entitlement.

7. LEAVE TRAVELLING CONCESSION (L.T.C)

BASIC PRINCIPLES :

To afford assistance to employee serving and places distinct from their homes for

journey to their home town.

Now, facility extended to anywhere in India.

Including family and his dependant parents apart from self.

LTC block year starts from odd year e.g. 2001-2002.

Employees posted to Assam & other North Eastern State but whose declared

hometown is outside any of these states are entitled to the liberalized LTC/home

travel facility

While availing LTC, such women who are currently entitled to 2nd class rail travel, will be allowed re imbursement of 3- tier AC fare for rail travel actually undertaken by the shortest route. Their basic entitled however, will not undergo any change.

Eligibility:

Employees and their family are allowed only once in a block period of 2 years with option of availing the L.T.C. for any place in India.

Employees while availing L.T.C. are also re imbursed for local travel actual taxi fare or at twice the entitled rate of local conveyance under TA rules at the

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sections of commencement and termination of outward and inward journeys, whichever is less

LTC admissible to all employees in the approved scales of pay.

Employee must complete 1-year continuous service from the date of availing LTC.

LTC is admissible to an employee during regular or casual leave without any minimum limit on the leave to be taken.

If husband and wife are in service then LTC facility can avail either husband or wife.

FAMILY INCLUDES:-:

Spouse

Legitimate children who joined before July 88 and who joined

after July 88 only, two eldest children.

Dependent Parents

LIBERTIES:-

Need not accompany the employee during travel.

May visit separate places.

May avail different modes of transport.

Salient features Frequency – once in 2 year block (odd year).

Destination – anywhere in India.

Class of accommodation.

- Non-officer based on BP.

- Grade A B C AC two tier.

- Grade G and above Flight.

Air travel for Andaman and Nicobar Lakshdweep.

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Auto extension by one year.

Local conveyance, at commencement and terminating stations

100% DA limited to ten days for every member.

Holiday homes facility in all four regions of the country.

Northern region – Dalhousie, Shimla.

Eastern region - Puri, Darjeeling.

Southern region – ootacomund

Western region – Mahabaleshwar, Goa.

Staff holiday home – Mussorie, Manali.

Holiday Homes:

It can be booked for maximum of 10 days except Manali (maximum 15

days).

@ Rs. 5/- per day for officers.

@ Rs. 2/- per day for non-officers.

Booking can be done 3 months in advance.

Booking controlled by Mktg.Divison for officers.

Booking controlled for non-officers by their respective Divisions &

Headquarters.

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8. PROVISION OF FURNITURE / HOUSEHOLD ITEMS AT THE RESIDENCE OF OFFICERS

ELIGIBILITY:

All officers shall be eligible for provision of furniture / household items as may be

specified by the corporation from time to time at their residence on hire basis except

officers working on deputation with the corporation and who have not put a minimum

five year service in officers grade.

COST OF FURNITURE AND HOUSEHOLD ITEMS:

The total cost of the items inclusive of cost of packaging / loading / unloading /transport

for various categories of officers shall not exceed the maximum ceiling as may be fixed

by the corporation from time to time.

HIRE CHARGES:

Monthly hire charges for the items provided under the scheme shall be recovered as

indicated here under:

GRADE FURNITURE ON HIRE TO OFFICERS

“A” 40,000 “B” 50,000

“C” 60,000

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“D” 75,000“E” 1,00,000“F” 1,15,000“G” 1,40,000“H” & “I” 1,50,000

Director/Chairman 2,00,000

ELECTRONIC ORGANIZER/DIGITAL DIARY

Grade ‘A’ to ‘G’ (4 yrs) 2,500

Grade ‘H’ & ‘I’ (3 yrs) 5,000

BRIEFCASE FACILITY

Briefcase shall be issued to those officers in whose case the Departmental Heads certify

that the user has to visit other offices or proceed on tour frequently with documents/cash

etc. on official business.

Replacement of the Briefcase shall be allowed only after three years

.

The maximum cost of briefcase, including taxes shall be as under:

Grade ‘A’ & ‘I’ in (3 yrs) 850

Grade ‘C’ to ‘F’ in (3 yrs) 1,250

Grade ‘G’ & Above in (3 yrs) 1,650

Briefcase can be kept in each Department for the use of staff members who

may be required to go out on official work with documents/papers. No

briefcases will be issued to individual staff members.

The used briefcase shall not be taken back from the officer when he issued a

new one.

An officer leaving the corporation on superannuation shall be allowed to

retain the briefcase with him

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REPAIR AND MAINTENANCE OF OFFICER,S PER YEAR

10% of the sanctioned cost

FURNITURE LOAN OF EMPLOYEES

Grade ‘I’ to ‘III’ 10,000

Grade ‘IV’ to ‘VI’ 14,000

Grade ‘VII’ to ‘VIII’ 18,000

CALCULATOR FACILITY

Mathura refinery is also providing calculator facility to its staff members and officers.

STAFF LEVEL

The maximum amount for calculator is provided as under: -

Grade ‘I’ to ‘III’ 300

Grade ‘IV’ to ‘V’ 450

Grade ‘VI’ to ‘VIII’ 650

The above facility shall be provided one time in three years.

OFFICER LEVEL :

The officer’s grade(‘A’ to ‘G’) shall be provided Rs. 2500/- for digital calculator. The

digital calculator can be replaced after 4 years.

PURCHASE OF FURNITURE AT THE TIME OF SEPARATION FROM

SERVICE:

An officer shall have to purchase the furniture and household items provided on hire at

his residence at the time of superannuation or on cessation from employment or after

expiry of 7 years from date of purchase, at the book value, as worked out by adopting the

depreciation rates subject to the minimum residual value of 5% as per the Corporation’s

Rules.

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RECOVERY: With in 72 installments & it is interest free.

NOTE: If non-officer promotes in officer grade then whole outstanding/balance

amount will be recovered.

9. FINANCIAL ASSISTANCE TO THE

STAFF INSTITUTES & OFFICER’S CLUB

( For recreational & cultural programs)

A. VARIABLE FINANCIAL ASSISTANCE TO :--

1. STAFF INSTITUTES:

The formula for working out the corporation’s assistance will continue to be

applicable..

2. OFFICERS’ CLUB:

The formula for working out the corporation’s assistance will continue to be

applicable. However, the maximum contribution is enhanced from the existing

Rs. 3.00 per member per month to Rs. 4.50 per member per month subject to a

minimum of Rs. 13,000 /- per annum instead of the existing Rs. 8,500 /-

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10. AWARDS AND INCENTIVES:-

LONG TERM AWARDS FOR IOCL EMPLOYEES :-

IOCL distributes awards to the employees who serves IOCL with loyalty & their best, for not less than 15 years.

Different types of awards are there for completion of different number of years like 25 years, 20 years or 15 years, by these employees.

Regular employees of the Corporation are eligible for the following awards for rendering good and satisfactory service:   

Period of Service

Award

15 yrs An item of value of 5 gm Gold Coin (24 ct)

25 yrs An item of value of 10 gm Gold Coin (24 ct)

30 yrs An item of value of 20 gm Gold Coin (24 ct)

35 yrs An item of value of 20 gm Gold Coin (24 ct)

  At the time of superannuation   Superannuating employees shall be entitled to a gift, an item of value of 25 gm Gold coin (24 ct) as Long Service Award provided they have actually rendered 10 years of good and satisfactory service in the Corporation.   

Note: In the case of deputationists from Govt. agencies and other organisations who have

worked with the Corporation and were subsequently absorbed in the service of the Corporation in continuation of the deputation tenure, the deputation service will be counted for the purpose of determining the eligibility for the award.

The period of training or apprenticeship in respect of a trainee or apprentice who has been appointed in the regular service of the Corporation in continuation of such training/apprenticeship period will not be counted for the purpose of determining eligibility for the award.   

An employee granted voluntary retirement under IOC’s Voluntary Retirement Scheme would also be eligible for long service award as in the case of superannuation.

.  

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PROCEDURE FOR PRESENTATION OF AWARDS  

The Long Service Award will be presented in a function to be organized as per details given below:

 

Long Service Presentation on the occasion

Employees completing requisite period of service

15 Years 15th August Between 1st August of the previous year and 31st July of the current year

25 Years 26th January Between 1st January and 31st December of the previous year

30 Years 1st September (Indian Oil Day)

Between 1st September of the previous year and 31st August of the current year

35 Years - do - - do -

All the employees who are due to receive the award will be invited to the function. Heads of the departments, senior managers, representatives of the local Unit Officers’ Association and Workers’ Union may also be invited to attend the function.   

MERITORIOUS STUDENTS AWARDS FOR THE CHILDREN OF IOCL EMPLOYEES:-

Employees of IOCL also enjoy this benefit too. Their children are conferred according to their percentage every year right from 10th till Post Graduation.

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11. UNIFORM – POLICIES

UNIFORM / PROTECTIVE CLOTHING:

With the introduction of superannuation benefit fund scheme for employees, the issue of

uniform made applicable in 1984 has been discontinued and the pre-1984 practice is to be

followed as far as the issue of uniform / protective clothing is concerned. For the purpose,

the scale for issue of uniform and the periodicity prevalent in each unit prior to 1984 will

continue.

ELIGIBILITY:

Employees who have completed three months service in a regular grade will be eligible

for this facility.

SHOES:Employees who are performing 48 hours duty and have to work in the battery area are

eligible for one pair of safety shoes & regular shoes every year. Regular shoes ceiling is

fixed by head office. Safety shoes will be provided. Amount cannot be reimbursed.

RAINY WEAR:

With regard to issue of rainy wear the following policy will be followed: RAINCOAT & GUM BOOT:

To be issued once in three years.

WASHING ALLOWANCE:

Employees who are eligible for protective clothing / uniform shall be entitled to washing

allowance at the rates fixed by the corporation from time to time.

STITCHING CHARGES:The Stitching Charges fixed time to time by the corporation will reimburse to the

employee.

PROCUREMENT:

Procurement of uniform / protective clothing will be made at unit level.

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12. LEAVES

LEAVE RULES

1. Leave is not a matter of right.

2. sanctioning authority: Controlling Officer.

3. Basically there are three types of leave :

(a) Casual leave (C.L.)

(b) Earned Leave (E.L.)

(c) Special Sick Leave (S.L.)

(A) CASUAL LEAVE :

Maximum Ten C.L. in a calendar year with full pay and allowance.

Given proportionately for middle of year joining

Max of 6 C.L. at a time.

Will lapse at the end of calender year.

Can be prefixed, suffixed & sandwiched with public holidays / weekly offs / C.C.L.

Cannot be combined with any other type of leave.

(B) EARNED LEAVE :

Total of 32 earned leave in a year

Earned @ 8 days for each completed quarter of service.

Credited on 1st of April, 1st july, 1st october and 1st jan.

¾ th en cash and 1/4th non encasable.

Accumulated upto a maximum of 300 .

Accrual / reduction: @ 1 day for every 11 day of LWP/duty.

Not granted more than 4 times in a year.

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ENCASHMENT OF E.L.:

Encashable portion can be encashed.

(a) Any time

(b) Either in part or in full in multiples of five.

(c) Minimum 5 days and maximum 90 days.

All E.L.(Max 300 ) can be encahed at the time of V.R. / Death /

Resignation / Retirement.

EL encashed = BP+DA.

(C) SPECIAL SICK LEAVE (S.L.) Total of 20 HP or 10 FP in a year.

Earned @5days on half pay per quarter.

Credited at the end of each quarter.

No ceiling on accumulation.

Can be availed upto 2 days without medical certificate.

For > 2 days S.L. medical certificate has to be given.

Can be encashed at the time of super annuation / VR / Death.

OTHER TYPES OF LEAVE.

CCL :- Payable for extended hours of duty and in lieu of off days.

STUDY LEAVE :- 2 years without pay .

After minimum 5 years of service.

MATERNITY LEAVE :- 135 Days

CHILD CARE LEAVE :- 2 Years without pay.

SPECIAL LEAVE TO JOIN HUSBAND AT OUTSTATION / ABROAD :- 3 years without pay.

SPECIAL COMPENSATORY OFF TO OFFICERS

COMPENSATORY OFF TO WORKMEN

EXTRA ORDINARY LEAVE WITHOUT PAY

LEAVE NOT DUE

13. FACILITIES FOR CISF, MR UNIT:-

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Ministry of home affaires Govt. of India has approved CISF for protection of Industrial

Security for public sector undertakings. In Mathura Refinery sanctioned strength is 389.

The unit is headed by a Commandant, followed by Assistant Commandant, followed by

inspector then sub inspector further followed by Assistant sub-inspector and then

followers. Their salary and allowances are reimbursed to them as per Govt. norms and

conditions.

ACCOMMODATION:

Family type accommodation and bachelor type accommodation is provided to CISF as

per Govt. norms and conditions.

CLOTHING AND UNIFORM:

The cost of clothing and uniform is also reimbursed to them as per Govt. norms and

conditions

EDUCATION

Cost of the above is also reimbursed as per Govt. norms and conditions. Children

education is provided to them at par IOC employees in Kendriya Vidyalaya.

MEDICAL:

At par with IOC, as per Central Govt. norms.

TRANSPORT:

13 No. Vehicles have been provided to them for transportation of CISF personnel on their

duty points. Their shifts starts one hour before IOC shifts timings. The list of vehicle

provided to CISF is as under.

1 Ambassador car for commandant.

2 Gypsy for Assistant Commandant.

1 Jeep for Mobile Patrolling.

1 Minibus for transportation of Force.

1 Minibus for transportation of Material.

7 Motor Cycles.

37 No Bicycles.

Round the clock they are on alert. ED/DGM (H.R) reviews daily security situation

14. INSURANCE SCHEMES, GRATUITY, PROVIDENT FUND & OTHER BENEFITS

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INDIAN OIL EMPLOYEES WELFARE COOPERATIVE SCHEME

An employee who is confirmed or has completed 1 year of service in the corporation, may become a member under this scheme. He is required to pay an entrance fee of Rs. 1/- and should pay for one share of Rs. 10/-, which is refundable on cessation of effective membership. July 1988, the rate of contribution is Rs. 10/- p.m. In the event of death of an employee while in service, the society shall pay to the legal family member of that employee, a sum of Rs. 500/- p.m. for a period of 5 years.

SCHEME OF SELF INSURANCE

Upon an employee suffering death or permanent total disability due to an accident arising out of and in the course of employment, a compensation equivalent to 60 months pay subject to a minimum of Rs. 90,000/- is payable to the workmen under the Workmen’s Compensation Act,1923.

GROUP SAVING LINKED INSURANCE SCHEME (GSLIS)

A Group Saving Linked Insurance Scheme under the aegis of lic, which provides for twin benefit of risk covering and savings, is in operation. Initially the scheme was optional for officers and workmen on roll as on 20.07.86 respectively where after compulsory for all new entrant employees. The amount of monthly contribution & the benefits under the scheme are admissible to the retired employees, his/her dependent spouse and dependent parents. The reimbursement ceiling limits for consultation fee, room charges, charges for various tests/investigations etc. are applicable from time to time under the Medical Rules to a serving employee of similar rank.

GRATUITY & COMPASSIONATE GRATUITY

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The provisions of the said Act cover employees under the payment of Gratuity Act, 1972.Other Employees are entitled to payment of gratuity under the provision of the company’s Gratuity scheme, as per following details.

QUANTUM OF GRATUITY

Gratuity is paid @15/26 of the monthly emoluments for each completed year of service or part thereof in excess of 6 months subject to maximum of 16.5 times of the monthly emoluments of Rs. 100000/- whichever is less, provided the service rendered in the corporation os 5 years or more.In case of death, Gratuity is paid as per normal provision or as Worked below, whichever is more:

(a) During 1 year of service:- Gratuity equal to 2 months emoluments

(b) After 1 year before 5 years of service:- Gratuity equivalent to 6 months emoluments

(c) After completion of 5 years but before 20 years of service:- Gratuity equal to 12 months emoluments

(d) Service of 20 years or more:- Half a month’s emoluments for completed half year of qualifying service subject to a maximum of 33 times the emoluments provided the amount of gratuity shall in no case exceed 1 lakh rupees.

CONTINGENCY OTHER THAN DEATH IS AS UNDER:

Minimum Qualifying Service for being entitled to Gratuity in various contingencies.

COMPASSIONATE GRATUITY

In addition to normal Gratuity, Compassionate gratuity may be granted by the competent authority to the family of deceased employee when he is satisfied that the death of the

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employee has left his family in strained circumstances. The rate of this gratuity is half month’s pay for each of service, subject to maximum of 12 months & minimum of 10 months pay. The formula of 15/26 for calculating half months pay doesnot apply in compassionate gratuity. The benefit is not admissible in cases where family has been given benefits under the Super Annuating Benefit Fund Scheme annexed to SABF or employment of the spouse/ward on compassionate groups under any scheme.

PROVIDENT FUND

The eligible employee is required to contribute at the rate of 10% of their basic pay and the company pays DA & matching contribution. Interest is payable on the accumulation at the rate prescribed from time to time. At present the rate of interest is 12%. Member employees are allowed refundable & non-refundable loans in certain given contingencies. PF accumulation standing to the credit of the member up to a maximum limit of 90% of such accumulations as on the date of making the request is permissible incase of member retiring from the service of the corporation on Super Annuating within next 12 calender months or after completion of 54 years of age, whichever is later.

OTHER BENEFITS

Membership of Professional Bodies.

Children’s Educational Assistance Scheme.

Incentive Scheme for acquiring higher Education.

Scheme for Provision of Furniture/Household items.

QUESTIONNAIRE:-

(A study of welfare Facilities for the Employees in IOCL, Mathura)

90

Personal Profile: NAME:- AGE:- NATURE OF JOB:- DESIGNATION:-

You are requested to give your opinion on each question on a 5 point basis, by encircling your option.

A- Extremely DissatisfiedB- Somewhat DissatisfiedC- Can’t SayD- Semi-SatisfiedE- Fully Satisfied

1. CANTEEN

QUALITY OF FOOD A B C D E DRINKING WATER FACILITIES A B C D E DISTRIBUTION OF COUPONS A B C D E CATERING SERVICES A B C D E TIME SCHEDULE OF SERVICES A B C D E VARIETY OF FOOD A B C D E

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

AVAILABILITY OF SPECIALISTS A B C D E NO. OF QUALIFIED DOCTORS A B C D E AVAILABILITY OF MEDICINE A B C D E OPD A B C D E INDOOR ACTIVITIES A B C D E HOUSE KEEPING HOSPITALS A B C D E

3. RESIDENTIAL ACCOMODATION

MAINTAINENCE OF QUARTERS A B C D E RATE OF ELECTRICITY, WATER & RENT A B C D E LOCATION AVAILABLE IN QUARTERS A B C D E GRADE BASIS ALLOTMENT OF QUARTERS A B C D E

4. RECREATION

RECREATION FACILITY AT EMPLOYEES CLUB A B C D E INDOOR & OUTDOOR GAMES A B C D E CULTURAL PROGRAMMES A B C D E

5. TRANSPORT

CONDITION OF BUSES A B C D E NO. OF BUSES A B C D E SCHEDULE & ROUTE A B C D E

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6. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES CHILDREN IN TOWNSHIP? A B C D E

7. ARE YOU SATISFIED WITH THE L.T.C. FACILITY PROVIDED BY IOCL? A B C D E

8. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES & CHILDREN DURING THE SUMMER VACATIONS? A B C D E

9. CONVEYANCE CONVEYANCE ADVANCE & ALLOWANCE A B C D E

10. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE? A B C D E

11. WORKING CONDITIONS PROVIDED TO YOU AT IOCL OFFICE ACCOMODATION A B C D E CHECK & CHANGE ROOM A B C D E SUPPORT/GUIDANCE FROM SENIORS A B C D E OFFICE EQUIPMENTS & TOOLS A B C D E WORKING ATMOSPHERE A B C D E

12. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE?

A B C D E

13. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN IOCL? A B C D E

14. ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY ADOPTED BY THE IOCL? A B C D E

15. ARE YOU SATISFIED WITH THE I.O.C. CULTURE? A B C D E

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1.CANTEEN CHART (taking mean)

OPTIONS NO. OF OFFICERS(MEAN)FULLY SATISFIED 16.5SEMI SATISFIED 18.33CAN,T SAY 4.33SOMEWHAT DISSATISFIED 6.66EXTREMELY DISSATISFIED 4.16TOTAL

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1.CANTEEN

a. QUALITY OF FOOD

OPTIONS NO. OF OFFICERS

FULLY SATISFIED 15SEMI SATISFIED 25CAN,T SAY 2SOME WHAT DISSATISFIED 5EXTREMILY DISSATISFIED 3TOTAL 50

94

95

b. DRINKING WATER FACILITIES

OPTIONS NO. OF OFFICERS FULLY SATISFIED 20SEMI SATISFIED 10CAN,T SAY 3SOME WHAT DISSATISFIED 10EXTREMILY DISSATISFIED 7TOTAL 50

96

97

c.DISTRIBUTION OF COUPONS

OPTIONS NO. OF OFFICERS FULLY SATISFIED 30SEMI SATISFIED 7CAN,T SAY 5SOME WHAT DISSATISFIED 5EXTREMILY DISSATISFIED 3TOTAL 50

98

99

d. CATERING SERVICES

OPTIONS NO. OF OFFICERS FULLY SATISFIED 10SEMI SATISFIED 25CAN,T SAY 5SOME WHAT DISSATISFIED 8EXTREMILY DISSATISFIED 2TOTAL 50

100

101

e. TIME SCHEDULE OF SERVICES

OPTIONS NO. OF OFFICERS FULLY SATISFIED 14SEMI SATISFIED 18CAN,T SAY 8SOME WHAT DISSATISFIED 6EXTREMILY DISSATISFIED 4TOTAL 50

102

103

f. VARIETY OF FOOD

OPTIONS NO. OF OFFICERS FULLY SATISFIED 10SEMI SATISFIED 25CAN,T SAY 3SOME WHAT DISSATISFIED 6EXTREMILY DISSATISFIED 6TOTAL 50

104

105

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

OPTIONS NO. OF OFFICERS(mean)FULLY SATISFIED 9.67SEMI SATISFIED 18.33CAN,T SAY 12SOME WHAT DISSATISFIED 7.67EXTREMILY DISSATISFIED 2.33TOTAL 50

106

107

3. RESIDENTIAL ACCOMODATION

OPTIONS

NO. OF OFFICERS (mean)

FULLY SATISFIED 9.67SEMI SATISFIED 18.33CAN,T SAY 12.00SOME WHAT DISSATISFIED 7.67EXTREMILY DISSATISFIED 2.33TOTAL 50

108

109

4. RECREATION

OPTIONS

NO. OF OFFICERS (mean)

FULLY SATISFIED 18.33SEMI SATISFIED 21CAN,T SAY 4SOME WHAT DISSATISFIED 3.64EXTREMILY DISSATISFIED 3TOTAL 50

110

111

5. TRANSPORT

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 14SEMI SATISFIED 27.67CAN,T SAY 5.33SOME WHAT DISSATISFIED 2EXTREMILY DISSATISFIED 1TOTAL 50

112

113

6.EDUCATION

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 25SEMI SATISFIED 20CAN,T SAY 3SOME WHAT DISSATISFIED 1EXTREMILY DISSATISFIED 1TOTAL 50

114

115

7.LTC

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 30SEMI SATISFIED 15CAN,T SAY 1SOME WHAT DISSATISFIED 3 EXTREMILY DISSATISFIED 1TOTAL 50

116

117

8. HOBBY CLASSES

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 10SEMI SATISFIED 8CAN,T SAY 15SOME WHAT DISSATISFIED 15EXTREMILY DISSATISFIED 2TOTAL 50

118

119

9. CONVEYANCE

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 20SEMI SATISFIED 25CAN,T SAY 0SOME WHAT DISSATISFIED 5EXTREMILY DISSATISFIED 0TOTAL 50

120

121

10. FURNITURE LOAN

OPTIONS

NO.OF OFFICERS(mean)

FULLY SATISFIED 15SEMI SATISFIED 30CAN,T SAY 3SOME WHAT DISSATISFIED 2EXTREMILY DISSATISFIED 0TOTAL 50

122

11. WORKING CONDITIONS

OPTIONS NO.OF OFFICERS(mean)FULLY SATISFIED 16.2SEMI SATISFIED 15.8CAN,T SAY 10.6SOME WHAT DISSATISFIED 5EXTREMILY DISSATISFIED 2.4TOTAL 50

123

124

12. JOB

OPTIONS

NO.OF OFFICERS(mean)

FULLY SATISFIED 10SEMI SATISFIED 30CAN,T SAY 4SOME WHAT DISSATISFIED 3EXTREMILY DISSATISFIED 3TOTAL 50

125

126

13. MONTHLY REMUNERATION

OPTIONS NO.OF OFFICERS(mean)FULLY SATISFIED 28SEMI SATISFIED 10CAN,T SAY 4SOME WHAT DISSATISFIED 4EXTREMILY DISSATISFIED 4TOTAL 50

127

128

14. LATEST TECHNOLOGY

OPTIONS NO.OF OFFICERS(mean)FULLY SATISFIED 12SEMI SATISFIED 34CAN,T SAY 0SOME WHAT DISSATISFIED 4EXTREMILY DISSATISFIED 0TOTAL 50

129

130

15. IOC CULTURE

OPTIONS

NO.OF OFFICERS (mean)

FULLY SATISFIED 26SEMI SATISFIED 10CAN,T SAY 4SOME WHAT DISSATISFIED 6EXTREMILY DISSATISFIED 4TOTAL 50

131

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LIMITATIONS OF STUDY

All the employees were extremely helpful. But then also there were certain limitations in the study. They are as follows: -

TIME CONSTRAINT: -

Although the HR officers were willing to help the trainees as much as possible but in spite of that they could not devote much of their office time to us regularly, because of their own duties and responsibilities for the company.

CONFIDENTIALITY: -

Confidentiality regarding cooperation policies was also a hindrance in the study.

LIMITED AREA: -

Some of the welfare measures were applicable only inside the battery area .Eg. Safety Shoes, Boiler Suits, Helmets etc.

UNCOVERING:-

To make Questionnaire of manageable size, some of the inputs related to welfare measures could not be dealt upon.

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FINDINGS

During the research done by me on this topic I asked the employees about the welfare facilities they are provided by IOCL and found that most of them are satisfied by the welfare facilities provided by IOCL but very few employees found eager for more facilities. My findings are:-

CANTEEN:-In this most of the employees are satisfied but there are some employees who are of the openion for modernasation of canteen & its infrastructure for further improvement in catering services , quality and coocking of food. (like roti maker machine etc)

MEDICAL:- In this facility, most of the employees are satisfied but some are dissatisfied regarding non-availability of medicines sometimes, in the Mathura Refinery Hospital.

RESIDENTIAL FACILITIES:-In this employees are satisfied with the rate of electricity & water, but in some facilities like maintenance of Quarters, they need some improvement.

RECREATIONAL FACILITIES:- In this some employees are satisfied like in indoor facilities and cultural games & programmes

TRANSPORT:-In this most of the employees are semi-satisfied . They want some more improvement in number and schedule of buses.

EDUCATION:-

134

In this we can say that facilities provided for employees children, according to them, are satisfactory, but still some employees are there who want some more facilities to be added like internet facilities and provision for books.

LTC:-In this most of the employees are satisfied.

HOBBY CLASSES:-Most of the people can’t say about this.

CONVEYANCE:-Many employees are satisfied with this facility.

FURNITURE LOAN AND ADVANCE:-Employees are semi-satisfied.

WORKING CONDITIONS:- Most of the employees can,t say about this & some are semi-satisfied by the office equipments, tools and check and change room.

IOC CULTURE:- In this most of the employees are satisfied.

MONTHLY REMUNERATION:- Most of the employees are satisfied with this facility also.

LATEST TECHNOLOGY:- In this most of the employees are semi satisfied because of not using the advanced technologies and also lack of training in the same, as felt by them.

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RECOMMENDATIONS AND SUGESSTION

There is requirement of some changes, for the betterment of welfare facilities which I would like to suggest and they are as follows:--

CANTEEN:-There is Scope for improvement in the infrastructure facilities in canteen by installing mordern gadgetries like automatic roti maker, eco-friendly packing material time etc.

MEDICAL:- Availability of medicine in the MR hospital may be ensured. Some more visting consultants may be engaged of different specialties which are presently not available.

RESIDENTIAL FACILITIES:-In this employees are satisfied with the rate of electricity & water, but in some facilities like maintenance of Quarters, they need some improvement.

TRANSPORT:-In this most of the employees are satisfied. They want some more improvement particularly for school children and shopping trips for employee and their wards

EDUCATION:- Some improvement can be done in this field like provision of internet facilities and more books in the library.

WORKING CONDITIONS:-There is scope for improvement in check & change room, office equipments etc

LATEST TECHNOLOGY:-In this, some emphasis must be given on advanced technology and to make employees familiar with it.

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CONCLUSION

On the basis of survey conducted In IOCL, Mathura Refinery, entitled on employees welfare, we conclude that:--

Mathura Refinery is providing good welfare facilities for the employees but some of the employee who are still shown there dissatisfaction may be counseled and their grievances must be redressed to achieve 100% satisfaction level.

So it is concluded that MR is providing most of the Welfare facilities to its employees in a satisfactory manner, which helps in motivating the employees and getting good work done by the employees.

137

REFERENCES

Mr. S.K. Mahata-CM (A&W)

Mr. Vijay Mohan- CTRM

Mr. R.K. Mehta, Senior Manager

Mr. Dalip Singh, Offcier-Training

Mr.U.K.Tandon, Manager (A&W)

Mr. Triloki Nath Tangar, SO (A&W)

Mr. V.S. Rawat, SO (A&W) Mr. Vikas Garg , DM (ER)

Mr. Harcharan, Officer (A&W)

Mr. V.D. Gautam, Manager (H&A)

Mr. Rohit Khanna, Officer (ER)

Mr. Anshuman Bhattacharya, DM (ER)

138

Mr. S.S. Saini, SO (A&W)

Mr. K.B.S.Nair, Manager (A&W)

HR Training Coordinator:- Mr.Pradeep Mishra, Officer (A&W)

BOOKS REFERRED:

Human Resource Management. (By L.M. Prasad)

Human resource Management. & Personal Management. (By Ashwathapa)

APPENDICES

QUESTIONNAIRE:- (A study of welfare Facilities for the Employees in IOCL, Mathura)

Personal Profile: NAME:- AGE:- NATURE OF JOB:- DESIGNATION:-You are requested to give your opinion on each question on a 5 point basis, by encircling your option.

F- Extremely DissatisfiedG- Somewhat DissatisfiedH- Can’t SayI- Semi-SatisfiedJ- Fully Satisfied

1. CANTEEN

QUALITY OF FOOD A B C D E DRINKING WATER FACILITIES A B C D E DISTRIBUTION OF COUPONS A B C D E CATERING SERVICES A B C D E TIME SCHEDULE OF SERVICES A B C D E VARIETY OF FOOD A B C D E

2. MEDICAL FACILITIES RENDERED AT MATHURA REFINERY

AVAILABILITY OF SPECIALISTS A B C D E

139

NO. OF QUALIFIED DOCTORS A B C D E AVAILABILITY OF MEDICINE A B C D E OPD A B C D E INDOOR ACTIVITIES A B C D E HOUSE KEEPING HOSPITALS A B C D E

3. RESIDENTIAL ACCOMODATION

MAINTAINENCE OF QUARTERS A B C D E RATE OF ELECTRICITY, WATER & RENT A B C D E LOCATION AVAILABLE IN QUARTERS A B C D E GRADE BASIS ALLOTMENT OF QUARTERS A B C D E

4. RECREATION

RECREATION FACILITY AT EMPLOYEES CLUB A B C D E INDOOR & OUTDOOR GAMES A B C D E CULTURAL PROGRAMMES A B C D E

5. TRANSPORT

CONDITION OF BUSES A B C D E NO. OF BUSES A B C D E SCHEDULE & ROUTE A B C D E

6. ARE YOU SATISFIED WITH THE EDUCATION PROVIDED TO THE EMPLOYEES CHILDREN IN TOWNSHIP? A B C D E

7. ARE YOU SATISFIED WITH THE L.T.C. FACILITY PROVIDED BY IOCL? A B C D E

8. ARE YOU SATISFIED WITH THE HOBBY CLASSES PROVIDED TO THE LADIES & CHILDREN DURING THE SUMMER VACATIONS? A B C D E

9. CONVEYANCE CONVEYANCE ADVANCE & ALLOWANCE A B C D E

10. ARE YOU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE? A B C D E

11. WORKING CONDITIONS PROVIDED TO YOU AT IOCL OFFICE ACCOMODATION A B C D E CHECK & CHANGE ROOM A B C D E SUPPORT/GUIDANCE FROM SENIORS A B C D E OFFICE EQUIPMENTS & TOOLS A B C D E

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WORKING ATMOSPHERE A B C D E

12. ARE YOU SATISFIED WITH YOUR JOB PERFORMANCE?

A B C D E

13. ARE YOU SATISFIED WITH THE MONTHLY REMUNERATION YOU GET IN IOCL? A B C D E

14. ARE YOU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOGY ADOPTED BY THE IOCL? A B C D E

15. ARE YOU SATISFIED WITH THE I.O.C. CULTURE? A B C D E

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142

143