employee engagement leadership academy session #3—june 25, 2015 dr. frank benest...
TRANSCRIPT
Feedback on Team Projects Each team briefly presents
modified work plan: The challenge Research methodology Deliverable(s) Call to action
Feedback from all
Steve Jobs Commencement Speech
Overview
1. “Developing Strategic Communications
Plan”2. The power of story-telling3. TED.com video—Simon Sinek4. Employee engagement— San Mateo Co case study5. Debrief info interviews
Overview (con’t)
6. Reaction panel 7. Scheduling development
conversations with coach8. Team project presentations9. More feedback on team projects10. Team meetings
Developing Strategic Communications Plan
Share in pairs
Focus on Q’s # 1, 2, 6, 7, 10
Share in large group
The Power of Story-Telling
Prep for Your Story
1. Identify topic of a staff or professional presentation
2. Write down 3 brief bullets of technical info
“The Impossible Dream”
“The Impossible Dream”
Impact of Story Putting a human face on issue Story creates “stickiness”
“We can make the impossible dream come true!”
The phrase that pays Leaders help others share their stories
Everyone is a story-teller Story-telling is an acquired skill
that can be enhanced by practice & self-critique
It’s fun?!
Story-Telling
From ancient times, all communities have used stories to enchant, entertain, instruct, perpetuate core values & preserve wisdom
Family Stories Pick a story you heard in your family
as child Briefly tell it in a pair Identify what you learned from story Share in large group
Why Stories? We’re overwhelmed with data Stories are memorable They often teach a core truth They help us make sense of the
world— Where we’ve been What we’ve learned What we want to be or create
Why Stories? Stories are powerful because
they. . . Provide a clear message Capture hearts as well as minds Help create commitment
Elements to Good Stories What were some key ingredients
to the “Impossible Dream” story?
Powerful Stories Personal Relevant to topic People can relate to protagonist or situation Involves problem, misstep, misfortune Audience develops “rooting interest” Story builds to conclusion Lessons to be learned Strong point of view (POV) Call to action
Finding Potential Stories Pulling stories from your
experience Reflect upon your personal history
& identify possible stories Ask questions about experience &
explore experience for possible relevance
Identify conclusions or lessons
Finding/Refining Stories Other sources of stories
Reading Talking to others
Incorporate a strong POV Streamline story so it’s “tight” & leads to conclusions/lessons
Extracting Conclusions
Two choices1. Presenter makes conclusions or identifies lessons2. Audience critiques experience & suggests lessons
Describe experience in sufficient detail but do not make explicit conclusions or lessons
Presenter can add anything missed
Kurt Vonnegut “The Shapes of Stories”
Story Structure
Three Acts1. Introduction of main character
facing obstacles or challenge2. Action3. “Happy” conclusion, triumph, or ending with lesson
“Story-Boarding” Instructions
By yourself Start with the take-away Outline the key points of experience Identify conclusions or lessons Eliminate non-essential “fluff”
In pairs Identify the 3 bullets of technical info Share the brief story (based on outline) &
receive feedback
Sampling of Stories Two mini-stories Feedback
What worked well? What are suggestions to enhance
story?
Story Prompts Purposes Go to handout for list of prompts Other prompts?
Enhancing Your Story-Telling Be on look-out for experiences that
could become a “story” Be aware of stories told by others & critique them Outline sequence of story elements but don’t fully write out or
memorize; story must feel natural (“cocktail
story” model)
Enhancing Your Story-Telling Practice your stories in comfortable
& “safe” environment (try out your material)
De-brief your stories & refine them Start a “story file” Use stories at beginnings of staff meetings
Final Tips Show vulnerability (“my worst
experience”) Use gestures or body language as
well as voice as story-telling tools Integrate a prop
Story-Telling Resources Cal-ICMA Coaching Program webinar
“Storytelling To Promote Positive Solutions”Go to “Agendas & Archives” at www.cal-icma.org/coaching
“How To Tell a Good Story,” Kristi Hedges, forbes.com, Dec 11, 2013
“Using Stories to Persuade,” John Baldoni, hbr.org, March 24, 2011
Follow Up Incorporate a personal story into
your next presentation or announcement
Practice De-brief experience with someone
Simon Sinek TED.com video Key points
Career Journey
Donna Vaillancourt, HR Director,San Mateo County
My storyWhat do you discern as challenges and effective
strategies?
Employee Engagement San Mateo County
Employee EngagementCritique of case study What went well? What did not go so well? What are lessons learned for our
future practice?
Employee Engagement San Mateo Co Guide “In my current role, what is one
thing that I can personally do to better engage direct reports or co-workers?”
Information Interviews Debrief in pairs
What did you like or enjoy? What was difficult or uncomfortable
or something you did not enjoy? What was one thing that resonated
with you or something you found somewhat surprising?
Share in large group
Reaction Panel What resonated with me? What did not resonate with me? What do I have to add?
Assignments for Next Session Complete readings Schedule meeting with Exec
Sponsor to inform about scope of team project Schedule “development conversation” with your coach
Go to handout “Becoming a Great Coach” (posted on website under session #6)
Take “Creativity Test” at www.testmycreativity.com
(print out results & bring them to class)
Enhancing Team Projects
Sample Outline for Team Report
Principles Start with end in mind What does audience want to know? Engage audience with story or personal
experience Less is more
Outline Challenge & assignment Summary of recommendations Methodology Recommendations “Call to action”
Team Project Reports Presentation incl. recommendations
(15-20 minutes) Questions by Board/Exec Sponsor(s)
& responses (10 minutes) Enhancing the report--Exec
Sponsor(s) (5 minutes)
Feedback on Team Projects Each team briefly presents
modified work plan: The challenge Research methodology Deliverable(s) Call to action
Feedback from all
Scheduling the Team Reports Five reports Two in August Two in September One in October
Team Projects Questions from teams? Assistance needed? Team meetings
Thank you!www.frankbenest.com