communicating for success leadership academy #2 feb 19, 2015 dr. frank benest [email protected]
TRANSCRIPT
Questions about Academy Curriculum? Requirements? Schedule? Team projects? Other?
Interview with Jim Collins
Rosy’s Story What were the values that Frank
learned from Rosy’s story?
Understanding Your Life Story Leaders are self-reflective & understand
who they are Who has been an influential person or
what has been an experience that has shaped you in a positive way?
What are the “gifts” that you give away as a leader?
Crucibles of Leadership Key points to article
Frank’s Mini-Crucible
Day Workers in Brea Redeveloping downtown was #1
priority Day workers congregating in downtown Council wanted to use police
enforcement Organized diverse staff team Started conversations with stakeholders
Day Workers in Brea Identified issues & concerns Proposed Job Center pilot Addressed problems & concerns Built support
My Mini-Crucible What was a “mini-crucible”
experience for you in your work or personal life?
What did you learn? How did it transform you in some
way?
Self-Reflection
“People can help you but leadership is one of those great journeys
into your own soul.”Jeff Immelt, CEO, GE
Overview
1. Values clarification 2. Communications—premises &
key questions3. Exercise—Framing the issue4. Career journey—Kip Harkness
6. Case study—San Jose Communications
7. Homework—Developing a strategic communications plan
8. Reaction panel & key learnings9. One-to-one coaching10. Feedback on team projects & team meetings
Overview (con’t)
Values Clarification
Why are you being invited to clarify values?
Roots Crucible Inspiration
Support in the Crucible
Jennifer Crocker, Ohio State UniversityDepartment of Psychology
Research into 2 mindsets
And their impacts on one’s:1.Ability to learn
Adaptive Leadership
2.Goal AchievementSelf-Regulation
3.Social Networks/FriendshipsAbility to Connect with Others
Two Mindsets
EcosystemEgosystem
EGOsystemECOsystem
1. To get what I want
2. To receive praise and admiration
3. To show people that I am right or good enough
4. For others to recognize how smart, generous, talented, etc., I am
5. To avoid failure or looking bad
1. To make a contribution
2. To take advantage of my strengths
3. To help, support, and inspire others
4. To be part of a successful team or meaningful community
5. To avoid doing harm
Fight or Flight
SELF1.Focus on their own needs and desires
2.View relationship between the self & others as competitive or zero-sum gain
3.Prioritize their own perceived needs over those of others.
EGOsystemECOsystem
Tend and BefriendGROUP1.See themselves as part of a larger whole2.View the relationship between the self and others as non-zero sum3.Prioritize the needs of others; see others’ needs as just as important to the well-being of the system as their own
Have you Experienced Leadership
from the Ego and Eco systems?
EGO-Based Leadership ECO-Based Leadership
SHIFTING mindsets
Ego and Eco Goals are both relatively stable and in flux
We have the tools to shift mindsets
Writing about your values shifts your mindset from the EGO to ECOsystem
Values Clarification Exercise25 Minutes
1. Select your top 5 values from list2. Choose 3 values and write about them
You Add
1. Share your 3
choices
2. Describe one in
detail
Five Minutes in Partners
During Break
Add Your Top Three Values toTeam Values Charter on the Wall
Group DiscussionWhat can we learn about our group from our list of values?
Career Journey and Aspirations
Kip HarknessMy storyWhat do you discern as challenges and effective
strategies?
San Jose Case Study
Critique of case study What went well? What did not go so well? What are lessons learned for our
future practice?
Communicating for SuccessPremises: Ability to communicate in different
ways is key to success as leader Successful communicators
understand their target audiences & their needs
Providing data is necessary but insufficient
Communicating for SuccessPremises: Successful communications is
related to positive relationships Story-telling is most powerful way to
communicate Effective communication is well-
planned
Communicating for SuccessKey Questions:1. Who’s the target audience?2. Have you first developed rapport with key members of the target
audience?3. Have you created a state of readiness?4. What is your goal in the communication?5. What are the values, goals or concerns
of the target audience? How do you find out?
Communicating for Success6. What is the “frame” given the target audience?
7. Have you “enlarged” the problem?
8. Do you refer to Council priorities, goals, or previous direction?
9. Have you used simple & appropriate language?
Communicating for Success10. Do you provide data? 11. Have you incorporated compelling
story & humanized the issue?12. Do you acknowledge & respond to problems or concerns?13. Have you communicated in different ways & reiterated the key
messages?
Developing a Communications Plan
Go to work sheet Select an important current or
future issue Complete work sheet as home
work Share next session
Reaction Panel What resonated with me? What did not resonate with me? What do I have to add?
Coaching Element to Academy
Each participant is paired with coach Discussions with coach are confidential Goals
Enrich overall experience of participants Provide career advice & support Enhance network of participants Renew & refresh senior managers/coaches
Coaching Responsibilities Agency
Identify senior manager as one-to-one coach for participant
Coaches Attend orientation session Meet with participant & provide advice & support
Coaching Responsibilities
Participants Schedule sessions with coach Come prepared Be open to dialogue & enjoy interaction
Frank/Eileen Orient coaches & participants Provide resources Help everyone debrief coaching
experience
Minimum of 3 Sessions
1. Info interview—before Dec. session2. Development Convo—before Feb
session3. Follow-up Convo—before April
session
Optional Additional sessions Professional meeting
Informational Interview Conduct info interview prior to
Academy session on Dec. 11th Exchange resumes in advance and
develop questions about their career journey, lessons, factors for success, etc.
Come prepared to share info interview experience on Dec. 11th
Sample questions?
Feedback on Proposed Team Projects
Team Project Meetings What are deliverables of team
project? What are any modifications to how
the team is going to conduct project? Who is going to do what? Have each of us selected a
“stretching” role or assignment? How do we get started?
Myers-Briggs Assessment
You will receive email with link 20 minute assessment -
uninterrupted Take it at work or at home No right or wrong answers Hats off, shoes off frame of mind Don’t overthink - first instinct
www.frankbenest.com(650) 444-6261