Edelweiss Lodge and Resort: U.S. Staff Handbook14Edelweiss Lodge and Resort: U.S. Staff Handbook

EMPLOYEE CONDUCT

EthicsStandards of BehaviorStandards of Appearance

HUMAN RESOURCES VISION FOR ALL EMPLOYEES

Respect, Appreciation and Care!

Edelweiss Lodge and Resort: U.S. Staff Handbook16Edelweiss Lodge and Resort: U.S. Staff Handbook

Rules of Ethical Conduct

01. Public service is a public trust, requiring employees to place loyalty to theConstitution, the laws, and ethical principles above private gain.

02. Employees shall not hold financial interests that conflict with the conscientious performance of duty, or use of public office for private gain.

03. Employees shall not engage in financial transactions using non-public government information or allow the improper use of such information to further any privateinterest.

04. An employee shall not solicit or accept any gift or other item of monetary value from any person, doing business with, or conducting activities regulated by theemployee’s agency.

05. Employees shall perform their duties in the best possible manner at all times.

06. Employees shall act impartially; they shall not give preferential treatment to any private organization or individual.

08. Employees shall protect and conserve federal property and shall not use it for other than authorized activities.

09. Employees shall not engage in outside employment activities, including seeking or negotiating for employment, that conflict with official government duties andresponsibilities.

10. Employees shall disclose waste, fraud, abuse and corruption to appropriateauthorities.

11. Employees shall satisfy in good faith their obligations as citizens, including allfinancial obligations, such as federal, state or local taxes.

12. Employees shall adhere to all laws and regulations that provide equal opportunity for all Americans, regardless of race, color, religion, sex, national origin, age or handicap.

13. Employees shall endeavor to avoid any actions creating the appearance that they are violating the law or these principles.

Ethics

All Edelweiss Lodge and Resort employees are subject to the Joint Ethics Regula-tion (JER) (DOD Directive 550. 7, “Standards of Conduct,” August 30, 1993). When making decisions as part of our official duties, the primary ethical values are honesty, integrity, loyalty, accountability, fairness, caring, respect, promise keeping, responsible citizenship and the pursuit of excellence. Topics covered by the JER are gifts, travel benefits, conflicts of interest, financial disclosure reports, outside employment and post employment restrictions. Questions about acceptable/prohibited activities should be discussed with your supervisor or the HRO. Training will be conducted periodically and attendance is mandatory.

Edelweiss Lodge and Resort: U.S. Staff Handbook

Standards of Behavior

As an employee of Edelweiss Lodge and Resort, it is essential that each of us place our best foot forward in all contact with our guests.

You are expected to, at all times, conduct yourself in an acceptable manner that reflects positively on Edelweiss Lodge and Resort, the public service, and the US Government. Edelweiss Lodge and Resort does not interfere in the private lives of its employees, but it does require that they be honest, reliable and trustworthy, and of good character, reputation and unquestionable loyalty to the government and our organization.

In this regard, we will maintain the highest standards in our dealings and day-to-day contacts with our guests. Accordingly, the following specific standards apply to all our employees:

01. Our guests are the reason for our existence. They deserve our very best efforts. Each employee will perform her/his duties in a pleasant, professional manner. SMILE - it costs nothing and means so much to our guests! 02. Use surnames when addressing guests. (“Good afternoon, Mr. Smith.”) Military personnel should be addressed by rank whenever possible. Otherwise ‘Sir’ or Ma’am’ should be used.

03. No gum chewing.

04. The use of tobacco products designated for human consumptions to include smokeless tobacco, inhaled tobacco, and electronic cigarettes are prohibited in all interior space of Edelweiss Lodge and Resort (this includes the hot tub). Smoking is authorized at the designated smoking huts located around the property.

05. Breaks in public areas are not permitted. Take breaks and meals in facilitiesprovided.

06. Wearing of personal head- or earphones while performing job duties is notauthorized.

If you are in doubt about standards of behavior, consult your supervisor.

Standards of Appearance

The Edelweiss Lodge and Resort promise is to provide high-quality service to our guests, supporting Soldiers and their families while on leave. To support this element of our guests’ experience, we have set high standard of our employees in appearance. Edelweiss Lodge and Resort provides and maintains much of the clothing items worn by our employees while at work. This consistency makes our employees easily identifi-able with the intent to make to our guests and coworkers feel comfortable, valued and appreciated.

In addition to establishing standards of appearance which are consistent with the Edelweiss Lodge and Resort image, the Department of Defense and Department of Army require compliance with various regulations for employees who handle food. The Edelweiss Lodge and Resort standards of appearance accommodate and support these requirements. Since all employees (including those workin in the “back of the house” areas) come in contact with guests in the normal course of their duties, it is essential that standards of dress, grooming and personal hygiene be established and maintained.

What is expected: • Uniform is clean and adheres to the Uniform Standards • Hair is styled/combed • Name Tag is visible • No excessive jewelry/bracelets • Appropriate footwear

Your supervisor has the authority to correct or approve any variances in appearance standards. Consult your supervisor for questions or disputes regarding appearance standards.

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Edelweiss Lodge and Resort: U.S. Staff Handbook

HatsIn general, the only hats and sun visors that can be worn are those issued by EdelweissLodge and Resort or authorized for purchase as part of the uniform. Hats must faceforward and be worn as intended.

FootwearFootwear is an essential part of the uniform and is also important as a safe guard against a number of hazards employees may encounter at work. Low heeled, plain blackor brown shoes will be worn in most areas. Sports shoes and boots are not appropriateattire for most positions inside the hotel. Sandals, Crocs and flip-flops are prohibited.In general the following applies:

• Employees are responsible for purchasing appropriate footwear and maintaining it in serviceable condition.• Choice of footwear will be made to coordinate with departmental uniforms when such are issued.• Employees wearing shorts will wear white tennis shoes with inconspicuous logos and white ankle socks. Socks must be worn with shoes when wearing shorts.• Employees wearing all terrain shoes (Leisure Activities outdoor guides) must wear socks when wearing shorts. All terrain shoes may not be worn when working in the Alpine Adventure Retail Store, unless preparing for departure/arrival of the outdoor activity.• Footwear for employees in the Housekeeping, Food and Beverage, Kitchen, and Recreation Departments will provide an enclosed toe and heel as well as a rubber sole for safety reasons.• Flat shoes are encouraged for wear by all employees to allow for the greatest level of safety given the hard surface flooring and cobblestone walkways and paths prevalent atEdelweiss Lodge and Resort.

SunglassesSunglasses may be worn in jobs where excessive glare would prevent you from doingyour job safely or efficiently. This applies primarily to outdoor positions in LeisureActivities and some positions within Engineering and Housekeeping Departments.

TattoosConspicuous tattoos are not consistent with the Edelweiss Lodge and Resort image. A tattoo can be considered conspicuous when it is visible while in uniform. Methods to conceal tattoos, such as makeup or bandages, are unacceptable.

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All Employees are Required to Adhere to the Following Appearance Standards:

UniformsUniforms must be clean and neat at all times: they must be without stains, pressedand in good repair. If a uniform repair or replacement becomes necessary, you shouldreport immediately to Uniform Issue. Employee uniforms will be formally issued. Uniforms or uniform items not returned to Edelweiss Lodge and Resort upon separation or transfer to another department will be charged to the employee. Uniforms will not be accessorized by baseball caps, hair bands or other items unless previously approved by your supervisor. Only white T-shirts may be worn under uniform shirts that show the collar or the T-shirt itself.

Name TagsWe are a “first name” organization. All employees are issued a name tag, which will beworn with pride in an upright, readable position on the right-hand side of the uniform.Name tags are an integral part of the uniform and must always be visible. When wearing a jacket or other piece of outer clothing, your name tag should be transferred to the outer-most layer of clothing you are wearing. While on duty, your name tag is to beworn at all times.

If your name tag becomes worn or soiled due to normal wear and tear, you should ordera replacement immediately through the Security Office. Lost or mistreated replacement name tags will cost $5. Name tags should be worn in accordance withdepartmental policies. Name tags will not be worn as tie clips, on shirt collars or on waistbands. All names on name tags will be the employee’s full legal first name or an acceptable derivative of that name. Any deviation from the above must be approved by the employee’s supervisor.

Pins and DecorationsThroughout the resort, the only pins or decorations that can be worn are thoseapproved by the General Manager such as, but not limited to, name tags and specialtypins issued by Edelweiss Lodge and Resort or the Department of the Army. In addition to the above, subject to the approval of the General Manager and in conjunction with special promotions, personalized specialty program pins may be worn. The “You’ve Been Caught Doing Something Good” pin will be worn on the left collar and the Employee of the Month pin will be worn above the Edelweiss logo.

Edelweiss Lodge and Resort: U.S. Staff Handbook

After Shave/Perfume and DeodorantDue to close contact with guests and fellow employees, use of an antiperspirant or deodorant is required. For the same reasons, the use of strong, heavy scents and fragrances is discouraged. If you choose to wear a scent or fragrance product, please be considerate of others and select a light, mild scent.

JewelrySmall rings, class rings, engagement rings, wedding bands, conservative tie clips and business-style watches are permitted. A small ring is defined as the same size or smaller than a class ring. Religious and other necklaces are acceptable if worn under the uniform. Choker necklaces are not acceptable. Bracelets, ankle bracelets, and other visible pierced jewelry are unacceptable. A medical alert necklace, bracelet, or ankle bracelet is acceptable. Earrings are acceptable but should not be greater than half an inch in diameter or length. Females are allowed no more than one earring per ear and for males, earrings are not authorized. No other visible body piercings are acceptable.

FingernailsFor females; fingernails should be kept clean, and, if polish is used, it should be maintained. Where nails are polished or treated with acrylic they should be maintained in good condition - i.e. not chipped or in need of fill. Black, fluorescent, or other excessively bright colors are not acceptable. Nails should not exceed one-fourth of an inch beyond the fingertip. For males; clean, presentable fingernails are a must. Fingernails should not extend beyond the tip of the finger.

MakeupFor females; makeup can be worn in a style to enhance natural features and create a fresh, natural appear¬ance. Foundations, blush, lipstick and eye makeup shall be blended to achieve a natural image. Use of extreme colors of eye shadow, lipstick or other makeup is unacceptable. For males, makeup is not authorized.

Hair StylingExtreme asymmetrical, bi-level styles are unacceptable. Shaving of the head (except where done to present a uniform appearance due to male pattern balding or a medical condition) or shaving of any portion of the head or eyebrows is not acceptable. Our image does not include extremes in dyeing, bleaching, or coloring. If hair color is changed, it must be a natural-looking color and well maintained. Appropriate hair confinement will be used in food service areas where required by law or regulation (hats, hair and beard nets).

For males, hair should be cut and tapered on the back and sides forming a smooth symmetrical appearance. Hair must be cut so that it is above the shirt collar. Hair must

not extend beyond or cover any part of the ears. The overall style must be balanced proportionally. Sideburns should be neatly trimmed and may be permitted to extend to the bottom of the earlobe following their natural contour. Flares or muttonchops are unacceptable. Mustaches and full beards are acceptable only if maintained to present a neatly trimmed appearance. Goatees or French Beards or other facial hair designs are not acceptable. Mustaches and beards may only be grown during leave periods.

For females, hair should be clean, neatly combed and arranged in an attractive, classic, easy-to-maintain style. If hair is teased or back-combed, it should be kept to a mini-mum and should be for body and shape only. Hair should be styled so it will not fall forward over the face while working. Prior approval is needed for use of hair accessories such as barrettes, headbands and ribbons.

Non-Uniformed Employees

The Edelweiss Lodge and Resort image for non-uniformed employees is Corporate Casual. Clothing should be clean and pressed. Denim is not acceptable. Corporate Casual footwear does not include tennis shoes, sandals or hiking boots. Please note that for certain functions a business suit may be necessary. Non-uniformed employees shall also adhere to the standards for personal appearance stated above .

For males; wearing of color coordinated sweaters, polo shirts and “docker” style khakis is appropriate. For females; wearing of color coordinated dresses, sweaters, blouses, skirts or trousers is appropriate. Non-uniformed female employees should ensure skirt and dress lengths are conservative. In no case will skirt length be shorter than five inches above the knee. Nylons or socks should be worn at all times and nylons should be in a shade complimentary to the attire.

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Edelweiss Lodge and Resort: U.S. Staff Handbook

Uniform Examples

1. Pullman Place Wait Staff2. Market Station Wait Staff3. Culinary Team4. Front Desk5. Leisure Activities / Support Staff6. Conferencing Staff7. Housekeeping Male8. Housekeeping Female9. Housekeeping Female Dress10. Security11. Male Manager/Supervisor12. Female Manager/Supervisor

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