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UNDERSTANDING EMOTIONAL INTELLIGENCE

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Emotional Management

Emotional Intelligence is the capacity of an individual to manage the

different wavelengths of thoughts and feelings in such a way as to express

consistently their best personality traits and talents

Emotional Intelligence EI Definition

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Truly effective leaders are

distinguished by a high degree of

emotional intelligenceDaniel Goleman

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Emotional Management

Intelligence Quotient

is a measure of

Educational Competencies

Emotional Intelligence

is a measure of

Leadership Competencies

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Emotional Management

Empathy

Motivation

Self RegulationSelf Awareness

Social Skills

Emotional Intelligence

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Emotional Management

Emotions Spread Like Viruses

LOVE

JOYHATE

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Emotional Management

Overall, the climate how

people feel about

working at a companycan account for 20 to 30

percent of business

performance

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Emotional Management

The leaders sets the emotional

standard of the group

Leaders give praise or withhold

it, criticize well or destructively,

offer support or turn a blind eyeto peoples needs.

Leaders Determine the Shared Emotions In an Organization

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Emotional Management

Official leaders in a group

are not necessarily theemotional leaders.

people may turn for

emotional guidance tosomeone they trust and

respect

Leaders Determine the Shared Emotions In an Organization

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Emotional Management

The most powerful emotionsare transferred from leaders.

Leaders are emotional

magnets: people tend to

gravitate toward them.

Laughter and the Open Loop

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Emotional Management

The Leader is the Emotional

Regulator of his Team

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Emotional Management

All effective leaders are driven to achieve

beyond expectations their own and

everyone elses

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Emotional Management

The main task of a leader is to generate passion for the job ahead,

Emotional Intelligence Domains

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Emotional Management

S

elf-awareness also plays a crucial role inempathy, or sensing how someone else sees a

situation: If a person is perpetually oblivious to

his own feelings, he will also be tuned out to

how other feel.

Self Awareness Domain

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Emotional Management

Every significant achievement

on earth has been through the

vehicle of Relationships

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Emotional Management

Inspirational leadership: Guiding andmotivating with a compelling vision

Influence: Wielding a range of tactics for

persuasion

Relationship Management Domain

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Emotional Management

Developing others: Bolstering others

abilities through feedback and guidance

Change catalyst: Initiating, managing,

and leading in a new direction

Relationship Management Domain

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Emotional Management

y Conflict management: Resolving

disagreements

y Teamwork and collaboration:

Cooperation and team building

Relationship Management Domain

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Emotional Management

Maximizing the Groups Emotional Intelligence

The Self-Aware Team:Uncovering a Teams

Emotional Reality. The

leader who wants to create

an emotionally intelligent

team can start by helping the

team raise its collective self-

awareness.

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Emotional Management

A true leader monitors the emotional tone of the

team ands helps members recognize any underlyingdissonance.

The team leader who has the power to establish

norms, maximizing harmony and collaboration toensure that the team benefits from the best talents of

each member.

Maximizing the Groups Emotional Intelligence

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Emotional Management

Intrinsic

Types of Motivation

Extrinsic

SalariesBonuses

Commissions

Perks benefits etc

Job Satisfaction

Pride of workmanship

Sense of belonging

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Emotional Management

How can you

identify people who

are motivated by

the drive to achieve

rather than

external rewards?

Motivation

What is your

main motivating

factor?

PHYSIOLOGICAL

SAFETY

SOCIAL

SELF- ESTEEM

SELF-

ACTUALISATION

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Emotional Management

Empathy means thoughtfully

considering employees feelings along with other factors in the

process of making intelligent

decisions

A team leader must be able to sense

and understand the viewpoints of

everyone around the table.

Empathy

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Why Empathy is

particularly

important today

as a component

of leadership

The increasing use of teams

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The rapid pace of globalization

Why Empathy is

particularly

important today

as a component

of leadership

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Emotional Management

The growing need to retain talent

Why Empathy

is particularly

important

today

as acomponent of

leadership

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Why are social skills a key requirement for leadership inmost companies?

Social Skills

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The Basic Components of Social Skills

QuestioningListening

Communication

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Emotional Management

THANKYOU