EMOTIONAL INTELLIGENCE

Key to stress management

EMOTIONAL INTELLIGENCE

• Emotional intelligence (EI) commonly known as EQ has become a wide spread interest to psychological research It was Salovey and Mayer, who first introduced the term emotional intelligence.

• But it was popularized by Goleman with the publication of his influential book Emotional Intelligence in 1995 which appeared in the cover page of TIME magazine.

IQ and EQ

Earlier it was believed that people with high IQ could alone become successful in personal,

academic, family and professional life.

Many people with high IQ may be productive and ambitious but found to be cold and detached.

People with EQ, even with average IQ have found to be more successful because they are

social, empathetic and cheerful’.

IQ is mostly determined by genetics and so it can not be changed drastically.

But EQ is mostly learned and people can be trained.

One of the definition of EI

“ An interrelated set of abilities that allow an individual to

recognize use and regulate emotion in an efficient and productive manner, thereby

allowing effective dealing with the environment”

Approaches

Salovey & Mayer• Identifying emotions• Using emotions• Understanding emotions

• Managing emotions

Salovey & Mayer: “We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and

emotions, to discriminate among them and to use this information to guide one's thinking and actions”

Goleman• Self-awareness - Knowing our own

emotions

• Self-management -Managing our own emotions

• Self-motivation - Motivating ourselves

• Social awareness (empathy)- Recognizing other’s emotions

• Social skills - Handling relationships

Approaches

EMOTIONAL INTELLIGENCE MODEL

Bar-on• Intrapersonal skills• Interpersonal skills• Adaptability• Stress management• General mood

"People in good moods are better at inductive reasoning and creative problem solving"

Approaches

Self - Intrapersonal

• Self-awareness- feelings, values and goals etc.

• Self-confidence - overcoming self doubt, assertiveness.

etc.

• Self-control

- dealing with stress, emotion etc.

Social - Inter personal• Empathy

-active listening, understanding others point of view, reading non-verbal cues

• Motivation-taking initiative, inspiriting others, creative,

persistent and commitment

• Social competence-rapport building, minimizing conflict, influencing

others, integrity

Self management

• Mood management• Self-motivation• Dealing with setbacks• Dealing with stress• Managing your time, energy, work• Avoid unwanted addictive

behaviour

Managing others

• Maintain close relationships• Motivating others• Leading others• Developing others• Confronting others• Collaborating with others

Elements of Emotional

Intelligence• Emotion perception

identify one’s own emotional experiences, emotional experiences of others, and value attributed to objects

• Emotional assimilationknow how to use emotion to help

shape judgment and behaviour. Hence emotion influencing information processing

• Emotion understandingrich emotion knowledge base such as

cause, bodily sensation, expressive modes and how the emotion functions interpersonally

• Emotion regulationmonitor and manage emotion in self

and others to produce the desired out come in a given situation

Elements of Emotional

Intelligence

Emotion regulation

• Emotional regulation involves persons attempts to influence which emotions they have, how they experience and express these emotion

"What really matters for success, character, happiness and life long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by conventional IQ tests."

-Daniel Goleman, Ph.D.

1. Situation selectionapproaching or avoiding certain people, places or objects in order to influence one’s emotions

2. Situation modification

selected situation may be tailored so as to modify its emotional impact

Emotion regulation

3. Attentional deploymentselect and modify imagined situation

4. Cognitive changeselecting many possible meanings will be attached to given situation

5. Response modulationinfluencing these response tendencies once they have been elicited

Emotion regulation

• Life is a series of experiences, each one of which makes us bigger, even though it is hard to realize this. For the world was built to develop character and we must learn that the setbacks and grieves which we endure help us out in marching onward.

– Henry Ford

• Beginning today, treat everyone you meet as if they were going to be

dead by midnight. Extend them all the care, kindness and

understanding you can muster. Your life will never be the same again.

- Og Mandino

• “Smile at each other, smile at your wife, smile at your husband, smile at your children, smile at each other - it doesn't matter who it is - and that will help you to grow up in greater love for each other”.

- Mother Teresa

• “When you listen with empathy to another person, you give that person psychological air”  

- Stephen R. Covey

Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.

- Kahlil Gibran

• Freedman et al.: "Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives."

“Emotional Intelligence is essential to interpersonal and intrapersonal relationships at

schools, at home and at work”

- McCown et al.

"Like all learning, the development of emotional intelligence comes from building new patterns in the brain.

These new patterns develop when we have experiences that we can link to background knowledge. The learning is integrated by experiencing cause and effect, and through practice"

- Freedman et al.