emotional intelligence & mindfulness: how much do they matter to leadership?

Michelle TenzykPresident

East Tenth Group

EMOTIONAL INTELLIGENCE & MINDFULNESSHOW MUCH DO THEY MATTER TO

LEADERSHIP?

2Source: HuffPost, Emotional Intelligence as a Leadership Predictor

“Mindfulness is paying attention in a particular way: on purpose; in the present moment, and non-

judgmentally”- Dr. Jon Kabat-Zinn, 1994

“The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing

emotions well in ourselves and in our relationships.”- Daniel Goleman

Organizational change(how you experience)Leaders

(how you act)

Groups/teams(how you interact)

3 KEY AREAS OF EMOTIONAL INTELLIGENCE:

MINDFULNESS

HOW DO LEADERS WITH STRONG EMOTIONAL INTELLIGENCE ACT? THEY ARE…

CHANGE AGENTS

BALANCED

CURIOUS

GRACIOUS

EMPATHETIC

SELF-AWARE

NOT PERFECTIONISTS

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EMOTIONAL INTELLIGENCE AND MINDFULNESS TOGETHER

Body

Thought Emotion

Awareness

Affe

ctio

nate

Cur

iosi

ty

Moment to Moment

Non-Judgem

ent

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Self-awareness

Self-regulation

Motivation Empathy SocialSkills

5 PILLARS OF EMOTIONAL INTELLIGENCE

Source: Daniel Goleman

8

NON-MINDFUL MINDFUL

Lack of Awareness

Lack of Focus

Reactivity

Overwhelm

Meta Awareness

Ability to Switch

Response-ability

Resilience

MINDFULNESS

9

IMPORTANCE OF EMOTIONAL INTELLIGENCE

& MINDFULNESS

INCREASE WORKPLACE PRODUCTIVITY

REDUCE STRESS

MODERATE CONFLICT

PROMOTE UNDERSTANDING AND RELATIONSHIPS

FOSTER STABILITY AND CONTINUITY

HEIGHTEN SELF-AWARENESS

ALLOW PEOPLE TO COLLABORATE MORE EFFECTIVELY


(how you act)



MINDFULNESS

11

EMOTIONAL INTELLIGENCE IN LEADERSHIP

2/3Research conducted in

200 companies worldwide suggests

that 2/3 of this difference is due to

emotional intelligence, and only 1/3 due to technical skills and

cognitive ability.(Goleman, 1998)

127% In most complex

jobs, a top performer is 127% more

productive than an average performer.

(Hunter, Schmidt, & Judiesch, 1990).

4/5In top leadership

positions, over 4/5 of the difference is due to emotional

competence.

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EMOTIONAL INTELLIGENCE IN LEADERSHIP

MORE IMPORTANT FOR MANAGERS

HELP TO MANAGE EMPLOYEES AND THE STRESS THAT COMES WITH IT.

MANAGERS ARE UNIQUE IN THAT THEY HAVE DIRECT INFLUENCE ON THE ATTITUDES, PERFORMANCE, AND SATISFACTION OF EMPLOYEES.

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8 STEPS TO STRENGTHENEMOTIONAL INTELLIGENCE FOR LEADERS

STEP 1: Use EI assessments

STEP 2: Identify what you need to improve

STEP 3: Become aware of your emotions

STEP 4: Listen to build your EI

STEP 5: Reduce your stress

STEP 6: “Hear” the nonverbal

STEP 7: Resolve conflict positively

STEP 8: Practice & Evaluate


(how you act)



MINDFULNESS

15

The 3 things that are necessary for any groups success…

TEAM AND GROUP EMOTIONAL INTELLIGENCE

TRUST

SENSE OF GROUP IDENTITY

GROUP EFFICACY

16

Identify emotions in yourself and group members

Evaluate emotions of the group

Team members call another member out

Understand broader organizational context

Where does your group fit in

Continuous feedback

STRENGTHEN TEAM AND GROUP EMOTIONAL INTELLIGENCE


(how you act)



MINDFULNESS

18

PROMOTE EMOTIONAL INTELLIGENCE TO….

Adapt to changes with minimal disturbances.

Foster creativity and flexibility,

Allow your organization to respond proactively, instead of feeling the backlash of change.

WHEN ORGANIZATIONS CHANGE

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EMOTIONAL INTELLIGENCE HELPS WITH COPING AND MANAGING EMOTIONS

ALLOW EMPLOYEES TO EXPRESS WHAT THEY ARE FEELING

ORGANIZATIONAL CHANGE

WHAT CAN YOU DO?

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Learn what your triggers are and how they impact your emotions

Ask for feedback from others often and openly

Be an active listener, step back and look at things objectively

Practice deep breathing, relax body, keep a clear mind

Focus on other people’s perspectives and show interest in others

TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE

Source: HuffPost, Emotional Intelligence as a Leadership Predictor

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TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE

Source: HuffPost, Emotional Intelligence as a Leadership Predictor

Learn the norms of the organizational culture

Read the dynamics of each situation, the people and your surroundings

Nurture relationships; acknowledge others’ needs and feelings

Manage expectations appropriately

Welcome the difficult conversations

Give direct, constructive feedback

A SIMPLE MINDFULNESS TECHNIQUE

Stop

Take a Breath

Open-Soften-Observe

Proceed

SEEK FEEDBACK

TAKE ONE ACTION

KNOW IT IS POSSIBLE

WHAT CAN YOU DO?

Managing Self

Leadership in Action

Managing Individuals

Team Effectiveness

Organizational Alignment

Balanced Leadership™Your Framework for Success

Executive CoachingCoaching clients for behavioral

changes that yield impactful business results.

Leadership Programs1-on-1 and team programs to

build skills and shorten paths to peak performance.

OUR APPROACH

People StrategyExpert assessment of, advice

about, and hand-on support for all key HR functions..

[email protected]

646-809-0112

@MICHELLETENZYK

WWW.FACEBOOK.COM/EASTTENTHGROUP

LINKEDIN.COM/COMPANY/EAST-TENTH-GROUP-INC-

emotional intelligence & mindfulness: how much do they matter to leadership?

Leadership & Management