Emotional Intelligence: A Emotional Intelligence: A Competitive Advantage Competitive Advantage

to Greek Leadership to Greek Leadership

Dan Bureau, University of Illinois at Dan Bureau, University of Illinois at Urbana-ChampaignUrbana-Champaign

Marsha Carrasco, DePaul UniversityMarsha Carrasco, DePaul UniversityKyle Pendleton, Northwestern Kyle Pendleton, Northwestern

UniversityUniversity

Emotional Intelligence: A Emotional Intelligence: A Competitive Advantage Competitive Advantage

to Greek Leadership to Greek Leadership

Resources borrowed from:Resources borrowed from:Marcy ShankmanMarcy Shankman

Northwestern Emerging Leaders Northwestern Emerging Leaders CourseCourse

University of Illinois Leadership University of Illinois Leadership CenterCenter

Books related on and related to EIBooks related on and related to EI

What is Emotional What is Emotional Intelligence?Intelligence?• Factors that are related to success in life, Factors that are related to success in life,

work, and all that people dowork, and all that people do• Helps us understand why some people will Helps us understand why some people will

perform more effectively than some othersperform more effectively than some others• Different than IQ (cognitive intelligence)Different than IQ (cognitive intelligence)• A dynamic process of learning skills to A dynamic process of learning skills to

understand yourself and othersunderstand yourself and others

– Most widely studied by Daniel Goleman (“Primal Most widely studied by Daniel Goleman (“Primal Leadership” (2002), “Working with Emotional Leadership” (2002), “Working with Emotional Intelligence” (1998), “Emotional Intelligence” Intelligence” (1998), “Emotional Intelligence” (1995)(1995)

What is Emotional What is Emotional Intelligence?Intelligence?• Emotional intelligence is a LEARNABLE Emotional intelligence is a LEARNABLE

ability. In ability. In Working with Emotional Working with Emotional IntelligenceIntelligence, Goleman (1998) writes , Goleman (1998) writes that EI…that EI…““refers to the capacity for recognizing our refers to the capacity for recognizing our

own feelings and those of others, for own feelings and those of others, for motivating ourselves, and for managing motivating ourselves, and for managing emotions well in ourselves and in our emotions well in ourselves and in our relationships” (p. 317)relationships” (p. 317)

What Emotional Intelligence What Emotional Intelligence isn’t…isn’t…• Cognitive Intelligence (IQ)Cognitive Intelligence (IQ)• AptitudeAptitude• AchievementAchievement• Vocational InterestVocational Interest• PersonalityPersonality• Static – results can change over timeStatic – results can change over time

What do we know about IQ?What do we know about IQ?• Good predictor of academic performanceGood predictor of academic performance• Does not predict success in lifeDoes not predict success in life• Predicts approximately six percent of job Predicts approximately six percent of job

successsuccess• Peaks in late-teensPeaks in late-teens• Culture BoundCulture Bound• Racial controversiesRacial controversies• Can help with entrance into colleges and jobs Can help with entrance into colleges and jobs • Can help you get hiredCan help you get hired• It is always evolving and changingIt is always evolving and changing

Four Areas of Emotional Four Areas of Emotional IntelligenceIntelligence Self Others

Awareness

Actions

Positive impacton others

SelfAwareness

SocialAwareness

SelfManagement

RelationshipManagement

Why study EI?Why study EI?• Increasing EI makes individuals more Increasing EI makes individuals more

efficient, productive and successfulefficient, productive and successful– The workforce is using EI all over the placeThe workforce is using EI all over the place

• Organizations can become more productive Organizations can become more productive by recruiting/hiring emotionally smart people by recruiting/hiring emotionally smart people and by offering opportunities to enhance and by offering opportunities to enhance these skills through involvementthese skills through involvement– EI can be a way to help maximize the potential of EI can be a way to help maximize the potential of

your members and in turn your organizationyour members and in turn your organization

Why Study EI?Why Study EI?• Possessing skills related to EI can help you be Possessing skills related to EI can help you be

prepared to lead othersprepared to lead others– Having the skills to lead are vital in managing complex Having the skills to lead are vital in managing complex

organizationsorganizations• Every day we will interact with others who Every day we will interact with others who

possess varying degrees of EIpossess varying degrees of EI– Being able to work with challenging people is a necessity Being able to work with challenging people is a necessity

for the workplace and organization involvementfor the workplace and organization involvement• You can assess the overall potential for your You can assess the overall potential for your

organizationorganization– EI influences organizational culture as individuals know EI influences organizational culture as individuals know

their abilities to interface with others their abilities to interface with others – Organizations with high levels of EI may be more apt to Organizations with high levels of EI may be more apt to

succeedsucceed

The Need to Develop The Need to Develop Emotional IntelligenceEmotional Intelligence• A survey of US employers reveals that:A survey of US employers reveals that:

– More than 50% of employees lack the motivation to keep More than 50% of employees lack the motivation to keep learning and improvinglearning and improving

– 4 in 10 people cannot work cooperatively4 in 10 people cannot work cooperatively– Only 19% of entry level applicants have adequate self-Only 19% of entry level applicants have adequate self-

discipline for their jobsdiscipline for their jobs– Leadership development programs yield disappointing Leadership development programs yield disappointing

results, wasting billions of dollarsresults, wasting billions of dollars– 70% of all change initiatives fail due to people 70% of all change initiatives fail due to people

issues—inability to lead, lack of teamwork, unwilling-issues—inability to lead, lack of teamwork, unwilling-ness to take initiative, inability to deal with change, etc.ness to take initiative, inability to deal with change, etc.

– Primary derailer of top executives: a lack of Primary derailer of top executives: a lack of impulse controlimpulse control

Your Personal Development Your Personal Development PlanPlan

Application of EIApplication of EI• Marcy Levy Shankman, PhD.Marcy Levy Shankman, PhD.

– Instrument developed to assess individual and Instrument developed to assess individual and organizational emotional intelligenceorganizational emotional intelligence

– 57 questions will help you understand your 57 questions will help you understand your current skills and create a plan to advance skills current skills and create a plan to advance skills in areas of deficiency in areas of deficiency

– Learn your strengths, areas of improvement, Learn your strengths, areas of improvement, and create a plan for successand create a plan for success

– She identifies four overall areas consisting of She identifies four overall areas consisting of various personal and social competencies:various personal and social competencies:

Personal CompetencePersonal Competence• Self-AwarenessSelf-Awareness

– Emotional Self-AwarenessEmotional Self-Awareness•Recognizing emotions and their impactRecognizing emotions and their impact

– Accurate Self-AssessmentAccurate Self-Assessment•Knowing one’s strengths and limitsKnowing one’s strengths and limits

– Self-ConfidenceSelf-Confidence•A strong sense of one’s self-worth and A strong sense of one’s self-worth and

capabilitiescapabilities

Personal Competence Personal Competence (cont’d)(cont’d)• Self-ManagementSelf-Management

– Emotional Self-ControlEmotional Self-Control•Controlling disruptive impulses and emotionsControlling disruptive impulses and emotions

– TransparencyTransparency•Displaying honesty and integrity; Displaying honesty and integrity;

trustworthinesstrustworthiness– AdaptabilityAdaptability

•Flexibility in adapting to changing situationsFlexibility in adapting to changing situations

Personal Competence Personal Competence (cont’d)(cont’d)• Self-Management (cont’d)Self-Management (cont’d)

– Achievement Achievement •The drive to improve performance based on The drive to improve performance based on

inner standards of excellenceinner standards of excellence– InitiativeInitiative

•Readiness to act and seize opportunitiesReadiness to act and seize opportunities– OptimismOptimism

•Seeing the “upside” in all eventsSeeing the “upside” in all events

Social CompetenceSocial Competence• Social AwarenessSocial Awareness

– EmpathyEmpathy•Sensing the emotions of others; understanding Sensing the emotions of others; understanding

their perspective and taking an interest in their their perspective and taking an interest in their concernsconcerns

– Organizational AwarenessOrganizational Awareness•Reading the currents, decision networks, and Reading the currents, decision networks, and

politics at the organizational levelpolitics at the organizational level– ServiceService

•Recognizing and meeting the needs of followersRecognizing and meeting the needs of followers

Social Competence (Cont’d)Social Competence (Cont’d)• Relationship ManagementRelationship Management

– Inspirational leadershipInspirational leadership•Guiding and motivating using a compelling visionGuiding and motivating using a compelling vision

– InfluenceInfluence•Wielding a range of tactics for persuasionWielding a range of tactics for persuasion

– Developing othersDeveloping others•Bolstering the abilities of others through Bolstering the abilities of others through

guidance and feedbackguidance and feedback– Change CatalystChange Catalyst

• Initiating, Managing and Leading in a new Initiating, Managing and Leading in a new directiondirection

Social Competence (Cont’d)Social Competence (Cont’d)• Relationship Management (cont’d)Relationship Management (cont’d)

– Conflict ManagementConflict Management•Resolving disagreementsResolving disagreements

– Building BondsBuilding Bonds•Cultivating and maintaining a web of Cultivating and maintaining a web of

relationshipsrelationships– Teamwork and CollaborationTeamwork and Collaboration

•Cooperation and Team BuildingCooperation and Team Building

Your Personal Development Your Personal Development PlanPlan

Current State

Ideal State

Goal

Implementation Plan

Evaluation

Tension

Model for Self-Directed Model for Self-Directed ChangeChange

Model for Self-Directed Model for Self-Directed ChangeChange• Understanding the Gap between Actual Understanding the Gap between Actual

and Idealand Ideal– What are my aspirations and goals?What are my aspirations and goals?– Do I have an accurate image of my strengths Do I have an accurate image of my strengths

and needs?and needs?• Do I see myself as others see me?Do I see myself as others see me?• If not, do I have a plan to learn how others see me?If not, do I have a plan to learn how others see me?

– Until I understand what others say about me, I Until I understand what others say about me, I cannot internalize this information.cannot internalize this information.

EmotionsEmotions ThoughtsThoughts BehaviorBehavior Performance

Good News!Good News!• You can develop Emotional You can develop Emotional

Intelligence! Intelligence! – ““Rewire” your responses to feelings.Rewire” your responses to feelings.– Change how you think about this.Change how you think about this.– Alter your behavior.Alter your behavior.

PrepackagedSeminars

Minimalresults

In-houseTraining

Some behavioral results

IndividualDevelop-ment

Sustained individual performance improvement

Integrated Initiatives with Coaching and Measure-ment

Critical mass for sustained group performance improvement

Organizational Interven-tions

Sustained organizational improvement

• Improving and sustaining Emotional Intelligence Improving and sustaining Emotional Intelligence takes a concerted effort over several months.takes a concerted effort over several months.

Sorry, It Doesn’t Happen Sorry, It Doesn’t Happen OvernightOvernight

Like Minded People?Like Minded People?

Break into small groups Break into small groups according to EI typesaccording to EI types

Strategies for Leading and Strategies for Leading and Managing Your CouncilsManaging Your Councils

Working through the Working through the DifferencesDifferences

Break into small groups Break into small groups according to according to

EI areas of enhancementEI areas of enhancement

The Leadership Practices The Leadership Practices InventoryInventory

Kouzes and Posner identify Kouzes and Posner identify five leadership styles for five leadership styles for

you to develop skills to lead you to develop skills to lead othersothers

The Leadership Practices The Leadership Practices InventoryInventory

Handouts to review stylesHandouts to review stylesFocus on Encouraging the Focus on Encouraging the

Heart – at the core of Heart – at the core of Emotional IntelligenceEmotional Intelligence

Making Your PlanMaking Your Plan

Five goals for the yearFive goals for the yearWhich EI skills will be necessary?Which EI skills will be necessary?How will you develop skills you How will you develop skills you

may have scored lower in?may have scored lower in?

Your action plan should assist your Your action plan should assist your personally and as a council leader.personally and as a council leader.

You should leave with one goal You should leave with one goal mapped out; up to you about mapped out; up to you about mapping out other four goals.mapping out other four goals.