emerging trends and change: guiding libraries through changes, trends & transitions
DESCRIPTION
Change management presentation for lcl09TRANSCRIPT
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David Lee KingTopeka & Shawnee County Public Library
davidleeking.com
Emerging Trends & Change: Guiding Libraries through Changes, Trends, & Transitions
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1970’s: adapting to OPACs
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1980’s: The PC takes off…
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1990’s: Internet Appears
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2004: “Web 2.0” coined
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First,some “quotes”
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Change, the old way
• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders review details of the change
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They’re looking
in the wrong place
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Change is external
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Transition is internal
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Most leaders base the project on getting the change accomplished rather than on getting people through the transition.
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3 Steps to Transition
1. Saying goodbye
2. Shifting into neutral
3. Moving forward
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1. Saying Goodbye
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Letting Go of the Past
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2. Shifting into Neutral
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100% Focus on Details
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Some get stuck here!
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3. Moving Forward
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Resistance Will Happen!
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Resistance isn’t the problem
• Management’s reaction to resistance creates the problems
• The resistors probably don’t see it as resistance - they see it as survival
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Three levels of resistance
1. Information-based
2. Physiological and emotional
3. Bigger stuff
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1. Information-based
• Not enough information
• Disagreement with the idea itself
• Not familiar with idea
• Confusion
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2. Physiological/Emotional
• My job is threatened
• My future with the organization
• Respect of my peers
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3. Bigger Stuff
• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transference - the person being resisted represents someone else (fill in the blank)
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How to NavigateThrough Change
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Just for Leaders (and techies)
• You've already come to terms with the change
• Understand why people might not want to change
• Understand that it's the transitions, not the change, that's causing waves
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Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication
• Create temporary solutions when needed
• Model new behavior!
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Don't do these things!
• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something going if it “still has a few good years of life”
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For techies
• You might be able to change quickly
• There are areas where you DON'T change quickly
• Always share too much…
• Technojust(ification)
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If you refuse to change:
• Missed career opportunities
• you'll miss out on the opportunity to expand your network and your ability to develop new relationships
• You’ll miss out on the possibility of shaping your new destiny and reality
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Parting Thoughts on Change
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Thank you!
davidleeking.com