emergency management plan sample

8/3/2019 Emergency Management Plan Sample

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Version 1.0 2008

SRS Name

Emergency Management PlanVersion 1.0 October 2008

SRS Name

Street No., Name and Type

Suburb

Supported Residential Services


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Supported Residential Services

Emergency Management Plan

Version 1.0 October 2008


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SRS NameEmergency Management Plan

Copyright

The State of Victoria owns the Copyright for the Emergency Management Plan Guide.

Disclaimer

Supported Residential Services (SRS) should seek their own advice about the Emergency Management

Plan Guide and Sample Emergency Management Plan (Guide) which is provided to assist SRS Proprietors

to develop an Emergency Management Plan (Plan) that is appropriate for their site. The State of Victoria,

the Department of Human Services (DHS) and Specialists On Safety make no representation that this

Guide will be suitable for any particular situation, and accept no responsibility for any loss, damage or

claim arising out of any decision to apply this Guide to a particular situation. SRS using the Guide do so

at their own risk and accept responsibility for any actions arising from its use. SRS must not use the name

of DHS, or DHS letterhead on Plans, documents or letters generated by the Guide and must not represent

themselves as employees or agents of DHS in their use of the Guide. DHS may update the Guide at its own

discretion. No responsibility is taken for failure to update the Guide and it is the responsibility of the SRS

to ensure that the information contained in their Plan is up to date and reflects the current law and any

guidelines issued by the State of Victoria. DHS is not responsible for the provision of updates to the Guide.

SRS that use the Guide must ensure that the needs of their organisation and its residents are taken intoaccount when using the Guide. Some aspects of the Guide such as the section on bushfires may not be

relevant to some SRS. Appropriate Workplace Emergency Response training and evacuation exercises are

required to educate staff and residents on how to respond to a variety of emergency situations. The Guide

may not include all of the information required by SRS when dealing with emergency situations.

Published by, Victorian Government Department of Human Services, Melbourne Victoria

Copyright State of Victoria, Department of Human Services, 2008

This publication is copyright. No part may be reproduced by any process except in accordance

with the provisions of the Copyright Act 1968.

Also published on the Supported Residential Services website:

www. health.vic.gov.au/srs

Authorised by the State Government of Victoria, 50 Lonsdale Street, Melbourne.

Printed on sustainable paper by:

Big Print 45 Buckhurst Street, Sth Melbourne 3205


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SRS Name Emergency Management Plan

Table of Contents

Preface 1

Emergency Management Policy 2

Policy for emergencies 2

Aim of this plan 2

Authority 2

Emergency Managment Plan 3

Overview 3

Version history 3

Distribution List 3

Definitions 4

Section 1: Fire Safety 7

1.0 Emergency contact telephone numbers 7

1.1 Emergency control organisation 8

1.2 Risk assessment 9

1.3 Description of workplace 12

Resident profile 12

Location 12

1.4 Building safety features 13

Raising an alarm 15

Training 15

Section 2: Wardens 16

2.0 Warden duties and responsibilities 16

2.1 Chief Warden 16

2.2 Area Warden 17

2.3 First Aid Officer 17

2.4 Evacution 17

Use of lifts in emergency 18

Evacuation packs 18

2.5 Non-evacuation 19

2.6 Mobility impaired persons 19

2.7 Assembly areas 19

2.8 Visitors and contractors 20

Section 3: Procedures 21

3.0 Types of emergencies 21

3.1 Emergency prevetion 21

3.2 Typical hazards 22

3.3 Actions for fire 22Fire in the SRS 22

Fire extinguishers 24

Fighting fire with extinguishers 24

Using the extinguisher 25


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Fighting fire with blankets 25

Fighting fire with hose reels 25

3.4 Actions for bomb threats 22

Written threat 26

Telephone threat 26

Suspicious objects 27

Evaluating a threat 27

Courses of action 27

How to search 28

Evacuation 29

Mobility impaired persons 29

3.5 Action for threatening behaviour 29

3.6 Action of armed hold-up 30

Precautions 30

During the Hold-Up 30

After the hold-Up 30

3.7 Hazardous substances 31

3.8 Gas leakage 31

3.9 Natural disasters 32

Earthquake 32

Flood / Severe Storm 32

3.10 Structural / building damage 33

3.11 Medical emergencies 33

3.12 Actions for bushfire 34

Section 4: Plans 36

4.0 Site plan 36

4.1 Floor Plan 37

Section 5: Checklists 38Resident evacuation management 38

Assistance required to evacuate form 39

Bomb threat checklist 40

Offender description form 41

Chief Warden 42

Medical incident report form 43

Fire safety audit checklist 44

Warden meetings record 46

Warden training record 47

Evacuation exercise record 48

Evacuation exercise Observers checklist 49

Hot work permit procedure 50

Material safety data sheets 54


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PrefaceThis Emergency Management Plan has been developed for SRS Name. It is designed to identify the roles

and responsibilities of staff in providing an effective response to an emergency through the Emergency

Control Organisation (Chief Warden and Area Wardens).

The plan is based on recognised emergency management and risk management principles. References

are made to the Victorian Occupational Health and Safety Act 2004 and Australian Standard AS3745

2002 Emergency control organization and procedures for buildings, structures and workplaces.

During an emergency, all people on site may require evacuation. The procedures in this plan are designed

to enable the safe evacuation of all people in the SRS, and it is therefore necessary that these procedures

are actively supported and adopted by all people in the SRS of this site.

SRS Name recognise that this plan is greatly enhanced by the incorporation and support of training,

evacuation plans and evacuation exercises. Coordination of training and evacuation exercises will be the

responsibility of the proprietor, with assistance from the Emergency Control Organisation.

This plan will serve as a reference tool for staff with emergency management responsibilities on site,

following their Workplace Emergency Response (Warden) training.

The Proprietor (or Chief Warden) shall review this plan yearly to ensure it remains current. Alterations to

any part of the building or its usage will also initiate an immediate review of this plan.

NOTE THAT THIS EMERGENCY MANAGEMENT PLAN IS A CONTROLLED DOCUMENTAND SHOULDNOT BE COPIED FOR USE BY ANY PERSONS. THIS DOCUMENT MUST BE MAINTAINED IN ITS

ENTIRETY TO ENSURE PARTS OF THE PLAN DO NOT GO MISSING. IMPROPERLY CONSTRUCTED

VERSIONS CAN CAUSE CONFUSION DURING EMERGENCIES. UPON AMENDMENT OF THE PLAN,

ALL PERVIOUS COPIES MUST BE REMOVED AND DESTROYED.


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Emergency Management Policy

Policy for emergencies

This Emergency Management Plan has been developed for SRS Name as part of our commitment to the

safety of all who live, enter, use or work at this site.

Our primary goal is to protect the life safety of all staff, residents and people who visit our SRS.

This plan forms part of the overall emergency preparedness and response, and should be used in

conjunction with appropriate training, evacuation plans and exercises to ensure the safety of people in the

SRS and the surrounding community.

Aim of this planThe aim of the Emergency Management Plan is to raise the awareness of how to respond to an emergency

situation. By being prepared, the potential for injury, loss of life and damage to property can be reduced.

A successful response to an emergency will ensure all residents and staff are safe, and that SRS Name

can continue to provide ongoing service to all residents.

Authority

The Proprietor of SRS Name has given authority to implement the information provided within this plan

to all staff on the premises at the time of an emergency. Staff shall be indemnified against civil liability

resulting from practice or emergency evacuation of this building or site where those persons act in good

faith and in the course of their duties.Authorised By:

Name: Position:

Signature: Date:

Implementation Date: dd / mm / yyyy

Review Due Date: dd / mm / yyyy

//


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Overview

The Department of Human Services has contracted Specialists On Safety to provide this Emergency

Management Plan Guide as part of their commitment to assist proprietors in meeting their obligations

concerning fire safety and emergency management, and to build SRS sector emergency response

capacity. Consideration has been given to the Victorian Health Services Act 1988, the Health Services

(Supported Residential Services) Regulations 2001, and the Victorian Occupational Health and

Safety Act 2004.

Version history

The following table shows the development of this plan.

Version Pages Effective From No. Copies Details

1.0 68 dd/mm/yyyy 1 First issue of the plan

Distribution List

Copy Issued To Date of Issue Issued By

Master dd/mm/yyyy

1 dd/mm/yyyy

2 dd/mm/yyyy


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Definitions

Term Definition

Armed Person A person who is in possession of an offensive weapon or instrument.

AS3745 Australian Standard 3745 2002 Emergency control organization and

procedures for buildings, structures and workplaces.

Assembly Area

(External)

An area far enough away from the emergency that, where practicable, people

in the SRS are protected from the physical impact of the emergency, and that

allows for further movement away from potential sources of danger.

Assembly Point(Internal)

An area within the building, structure or workplace, such as a nominated areaor another floor, where people in the SRS from the affected emergency area

are initially protected from its impact.

Building, structure

and workplace

A building, structure or workplace that is occupied by people, including

offices, warehouses, factories, public buildings, shopping centres and

apartment buildings.

CBR Chemical, Biological or Radiological incident, which is usually associated with

some kind of terrorist activity

Emergency Any event that arises internally or from external sources, which may adversely

affect persons or the community generally, and which requires an immediate

response.

Emergency Control

Organisation (ECO)

A structured organisation that will initiate an appropriate response to

emergency situations.

Emergency Planning

Committee (EPC)

A committee responsible for establishing an emergency management plan,

setting up of the ECO, and arranging the appropriate training and evacuation

exercises.

Emergency

Management Act 1986

Legislation provided for the organisation of emergency management in

Victoria.

Emergency Services Police, Fire Brigades, Ambulance and State Emergency Services.

Emergency Warning &

Intercommunication

System (EWIS)

A combined emergency warning and intercommunication system that

facilitates both way communications and control during an emergency.

Emergency Warning

System (EWS)

A warning system that sounds an alarm throughout the workplace on

activation of smoke alarms, fire sprinkler or break-glass alarm (note: this

equipment may not all be installed in your workplace)

Evacuation Exercise A theoretical or practical exercise designed to test the ECO response to an

emergency at the site. It may or may not involve residents, but should include

all staff (including night shift staff). The results of each evacuation exercise

should be documented, and any issues should be reviewed to ensure theEmergency Management Plan is appropriate.

Evacuation Point A point of exit from an area that requires evacuation.


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Term Definition

Evacuation Procedures Floor plans that show the layout of the site, where emergency equipment

is located, the external assembly areas, and gas or electricity meters. The

Standard Fire Orders and Emergency Contact Number may also be displayed

on the Evacuation Procedures.

Fire Indicator Panel The Fire Indicator Panel is used to manage the building alarms, which may

be activated by operation of a sprinkler, smoke alarm or thermal detector.

The FIP may also be programmed to shut down the air conditioning and gas

supply, or release smoke doors.

Hazard A source of potential harm to people, property or the environment, or a

situation with a potential to cause loss.

HVAC Heating, Ventilation and Air Conditioning system

Incident Any unplanned event which may cause the ECO to be activated.

May Indicates the existence of an option.

Mobility Impaired

Person

A person with a physical, intellectual, visual or auditory impairment - either

temporary or permanent - who requires assistance during an emergency

evacuation.Material Safety Data

Sheet (MSDS)

An information resource from the manufacturer of a particular product

designed to provide both staff and emergency personnel with the proper

procedures for handling a particular substance, including appropriate first aid.

Occupational Health

and Safety Act 2004

An act to promote and improve standards for occupational health, safety and

welfare.

Proprietor The Owner of an SRS

Risk The chance of something happening that will have an impact upon

objectives, which is measured in terms of consequence and likelihood.

Safe Place A place of safety within a building, structure or workplace which is not underthreat from an emergency and from which people are able to evacuate to an

external Assembly Area if necessary.

Safety A state where the potential for harm to people or property is limited to an

acceptable level.

Shall Denotes items that must be completed

Should Denotes items which are recommended but not compulsory

Standard Fire Orders Six point procedures for responding to a fire emergency.

SRS Supported Residential Service

Training Exercise An activity simulating an emergency event through activation of alarms and

response by emergency personnel designed to test existing procedures,

identify needs or inadequacies, and maintain awareness by all people in the

SRS of evacuation procedures and assembly areas.


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Section 1: Fire Safety

Section 1: Fire safety

1.0 Emergency contact telephone numbers

Remember, if you need to dial 0 to get an external line, you must include 0 in front of each number!!

Emergency Services Telephone

Ambulance........................................................................................................................................... 000

Victoria Police ..................................................................................................................................... 000

Fire Brigade ......................................................................................................................................... 000

State Emergency Service .......................................................................................................... 13 25 00

General Emergency Contacts

Worksafe Victoria....................................................................................................................... 13 23 60

Environment Protection Authority......................................................................................... 9695 2777

Victorian Poisons Information Centre ....................................................................................... 13 11 26

Interpreter Service (24 hours) .................................................................................................. 13 14 50

Local Hospital ............................................................................................................................................

Local Doctor ...............................................................................................................................................

Local Government......................................................................................................................................

Utilities

Gas Leaks (24 hours) .................................................................................................................. 132 771

Electricity Provider.....................................................................................................................................

Water Provider............................................................................................................................................

Telephone Provider ....................................................................................................................................

Contractors

Fire Panel contractor name Tel: 1111 1111

Fire Extinguishers

Fire Blankets contractor name Tel: 1111 1111

Exit Lighting

Emergency Lighting contractor name Tel: 1111 1111

Smoke Alarms

Thermal Alarms contractor name Tel: 1111 1111

DHS contactAuthorised Officer name Tel: 1111 1111

DHS after hoursname Tel: 1111 1111

contact

Tel: 1111 1111

Tel: 1111 1111

Tel: 1111 1111

Tel: 1111 1111

Tel: 1111 1111

Tel: 1111 1111


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1.1 Emergency Control Organisation

The Emergency Control Organisation will be identified by hard hats, caps, vests that shall be worn during

any emergency or evacuation exercise, and will be identified by the following colours:

CHIEF WARDEN White

AREA WARDENS Yellow

WARDENS Red

FIRST AID OFFICER Green (with White Cross)

Emergency Control Organisation Telephone

Chief Warden name Tel:

Warden name Tel:

Warden name Tel:

Warden name Tel:

Warden name Tel:

First Aid name Tel:

First Aid name Tel:

First Aid name Tel:

First Aid name Tel:

First Aid name Tel:


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1.2

Riskassessment

Hazard

Likelihood

Consequence

Rating

Comments

Fire(internal)

Possible

Major

Extreme

Thebuildingsafetyfeaturesreducerisko

fastructural

firecausingsignificantdamage.Appropriatetraining

mustsupporttheuseofthisequipmentforstaffwithan

emergencymanagementrole.

Fire(external)

Possible

Moderate

High

Afireinaneighbouringpropertyhasthe

potentialtoimpact

onSRSName.TheECOshouldassessthepotentialimpact

atthetimeofanincident,assistingwher

esafeandwhen

trainedtousetheequipment.Considera

tionmustbegiven

toshutdownofHVAC.

Bushfire

Unlikely

Major

High

AbushfiremayimpacttheSRS,andcon

siderationmust

begiventomanagementofresidents.Planningforwhere

totakeresidentsduringabushfireisoutlinedinthisplan.

ConsiderationmustbegiventoshutdownofHVAC(Heating,

Ventilation,AirConditioning).

PersonalThre

at

Likely

Moderate

High

APersonalThreatfromr

esidentsorintrudersisconsidered

ahighriskduetothepotential(orperception)forcashand

drugstobekeptonsite.Residentcharac

teristics,including

psychiatricissues(includingacquiredbraininjuryorother

psychiatricdisabilities,suchasdementia

),increasethe

potentialforPersonalThreatstostaff.Thereareeasyareasof

escapearoundthesiteforoffenderstoe

scapeinvehiclesor

onfoot.

BombThreat

Unlikely

Major

High

SRSNameisnotconsideredaspecifictargetforabomb

threat,howeverconsiderationmustalwa

ysbegiventothe

potentialforabombthreattobeusedto

disruptthenormal

businessofthissite.BombThreatsatne

ighbouringpremises

arealsoarealisticthreattothisbuilding

responsetoany

externalthreatshouldbedeterminedby

theECOatthetime

oftheincident.


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SRS Name

Hazard

Likelihood

Consequence

Rating

Comments

HazardousSu

bstances

Unlikely

Major

High

Onlysmallquantitiesofcleaningchemicalsarekept

on-site,andneighbouringpropertiesare

notknowntohave

significantquantitiesofhazardoussubstances.Thisplanwill

assistwithactionstobetakenbypeople

intheSRSduringa

hazardoussubstancesincident.

GasLeak

Possible

Moderate

High

TheriskofagasleakwithinSRSName,

surrounding

propertiesorthesurroundingpublicspac

eisahighriskand

mayimpactonthesite.Thisplanwillass

istwithactionstobe

takenbystaffduringagasleakincident.

Flood

Unlikely

Moderate

Medium

Thissiteisnotlocatedinaknownflood-pronearea,andis

onlyconsideredamediumr

iskofflood.T

hebiggestpotential

isforlocalisedfloodingfromb

urstsprinklerpipes.Procedures

containedwithinthisplanprovidedirectionsforstafftofollow

inaflood.

Storm

Likely

Minor

High

Astormc

anpotentiallyimpactthissite,causingminor

buildingdamageorlocalisedflooding.Procedurescontained

withinthisplanprovidedirectionsforstafftofollowina

storm.

Windstorm

Unlikely

Moderate

Medium

Thepotentialforawindstormc

ausingdamageatthissiteis

Medium.Roofingmayberemovedbyhig

hwinds,orfalling

treesmayaffectthebuilding.Procedures

containedwithin

thisplanprovidedirectionsforstafftofollowin

awindstorm.

Earthquake

Rare

Major

High

Thissiteisnotinaknownearthquakezone,butisconsidered

highriskduetotheimpactifonedoesoccur.Procedures

containedwithinthisplanprovidedirectionsforstafftofollow

inanearthquake.


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SRS Name

Hazard

Likelihood

Consequence

Rating

Comments

StructuralBuildingDamage

Unlikely

Major

High

SRSNamecomplieswithcurrentbuildin

gregulations.If

structuraldamagedoesoccur,thesepro

cedureswillprovide

directiontostaffonappropriateactions.

TransportAcc

ident

Possible

Moderate

High

SRSNameislocatedonamainroad,an

dthereissignificant

trafficthatpresentstheriskofatranspo

rtaccident.Trucks

usingtheroadatthefrontoftheSRSinc

reasethepotential

foratransportaccidentimpactingpeopleintheSRSorat

thissite.

MedicalEmergency

Likely

Moderate

High

Trainedfirstaidofficersshouldprovidetheinitialresponse

toamedicalemergency.Contactarrangementsfornearest

hospitalsarecontainedinthisplan,howeveranambulance

mustbecalledforseriousinjuriesthatoccuron-site.There

isamedicalcentreclosetotheSRSifm

inortreatmentis

required.

UtilityOutage

Likely

Minor

High

AUtilityOutagewillnotprovideanylong

-termi

mpacton

SRSName.However,considerationmustbegiventosafety,

ifnolightingisavailable,andweareunabletocookfoodon

site.Businesscontinuityproceduresincaseofpowerorgas

failureshouldbeimplementedtohighlightwhatthisSRSwill

doduringanyprolongedoutage.

ArmedHold-U

p

Unlikely

Moderate

Medium

ThisSRSdoesnothavesignificantquantitiesofmoney,drugs

orelectricalitemsthatwouldmakeitas

pecifictargetforan

ArmedHold-Up.Anyissuesbetweenres

identsandfamily

membersmayincreasethepotentialfor

armedconflict,and

shouldbeassessedbystaffatthetimeofanemergency.

EvacuationRoutes

Likely

Moderate

High

ConsiderationmustbegiventoevacuationofSRSName

duringanemergency.Communicationis

criticaland

differentAssemblyAreasmaybeusedbypeopleintheSRS

dependingontheevent.Wherepossible

andappropriate,

internalassemblypointsshouldbeused

priortoexternal

evacuation.


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SRS Name

1.3 Description of workplace

SRS Name is a single storey Supported Residential Service, with X Number of residents in X number

of rooms.

The SRS has staff on site 24 hours a day, 7 days a week, with X number of staff on during the morning,

X number on duty during the afternoon, and X number on overnight (Note: overnight staff are

stand-up / sleep-over).

Resident Profile

This SRS provides accommodation and support to residents of varying ages, with similar requirements.Residents may require assistance with personal care, including ensuring medication is taken as required.

Some residents may have physical or psychiatric disabilities (including acquired brain injury or other

psychiatric disabilities, such as dementia) that require additional management during an emergency. These

disabilities may also increase the potential for dangerous or fire lighting behaviour.

Residents may come from different environmental and cultural backgrounds. Some residents may have

English as a second language, and this should be considered when communicating with them during an

emergency. Residents that may be affected by drugs or alcohol will also impact any communication of

information during an emergency, and may reduce their capability to respond.

Residents may be frail aged or mobility impaired, which means they will require assistance to evacuate

during an emergency.

Location

The SRS is located on a main road, with a variety of businesses surrounding the property. Trucks regularly

use the road at the front of the property to transport dangerous goods and hazardous substances. There is

a hotel 100m to the South, and a service station on the opposite side of the road.

Residential houses and units border the SRS at the rear, with no escape from the property at the back.

There is a small carpark at the front of the SRS for staff and visitors.

The local fire brigade is located at Number Name Street Suburb, and the normal response time is

expected to be less than 8 minutes.


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SRS Name

1.4 Building safety features

Fire and emergency safety equipment is provided to assist in ensuring a safe environment for residents,

staff, visitors and contractors. All staff should familiarise themselves with safety features and equipment

within the building, and ensure that it is operational and/or useable at all times. (Please the following)

Fire Indicator Panel

Sprinkler System

Emergency Warning and

Intercommunication System

Fire Hydrants

Fire Hose Reels

Portable Fire Extinguishers

Dry Chemical

Water

Carbon Dioxide

Fire Blankets


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Emergency Lighting

Break Glass Alarm

Exit Signs

Internal Stairs/External Stairs

Smoke Alarms

Thermal Detectors

Smoke Doors


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Raising an alarm

When an emergency occurs on site, an alarm can be raised by;

Automatic activation of the Emergency Warning System (EWS) due to activation of a sprinkler, smoke

alarm or thermal alarm

Calling the Emergency Services on 000

Someone witnessing the emergency (ie. fire, gas leak, etc.) and activating a Break Glass Alarm, or

reporting it to a staff member

Manually alerting people in the SRS in the affected area

Training

During an emergency, the appropriate response is only achieved if all members of the Emergency Control

Organisation (ECO) and other people in the SRS are familiar with what is expected of them. Therefore

an Annual Program of education, training and evacuation exercises should be scheduled to test the

organisation, test these procedures and test occupant responses to emergency situations.

Warden

Wardens will be required to attend appropriate training every two (2) years, or when new wardens are

nominated. All training provided to Wardens should be recorded on the Warden Training Record

(pg 47). Training should be designed to develop the skills and knowledge required to undertake the duties

assigned to their position to ensure they provide an appropriate response in real emergency situations.

Evacuation exercises

All staff and residents are expected to participate in regular emergency evacuation exercises conducted at

this SRS. In accordance with AS 3745 (2002) at least one evacuation exercise must be conducted every

twelve (12) months. It is recommended an evacuation exercise occur every six (6) months to ensure as

many people in the SRS as possible participate, and staff are reminded how to react to an emergency

situation. All details of evacuation exercises shall be recorded on the Evacuation Exercise Record (pg 48).

Induction

All new staff must be made aware of the building safety features, warden role, and the Emergency

Management Plan for this site. They must be advised to act in accordance with the established procedures

in a real emergency. The DHS Workplace Emergency Response Training DVD can be used as one tool to

induct new staff on what to do in an emergency.

Skills maintenance

ECO personnel shall meet at intervals not greater than six (6) months. These meetings shall be used to

discuss changes in personnel, prepare for Evacuation Exercises, arrange necessary training, analyse any

incidents since the last meeting, identify new risks, and be used as short skills maintenance sessions to

maintain awareness and improve knowledge. These meetings are included as part of the Annual Program,

and all details of ECO meetings shall be recorded on the Warden Meeting Record (pg 46).

All staff should familiarise themselves with this Emergency Management Plan.


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Section 2: Wardens

Section 2: Wardens

2.0 Warden duties and responsibilities

The primary role of wardens in an emergency is to ensure life safety. In order to react appropriately in

emergency situations, all wardens shall be familiar with their duties and responsibilities, and are required

to attend appropriate training every two (2) years. First Aid Officers should attend training annually to

ensure they maintain competency.

2.1 Chief Warden

The Chief Warden will normally be the most senior staff member on shift.

When notified or becoming aware of an emergency affecting the site, the Chief Warden will;

1. Ascertain the nature and scope of the emergency.

2. Initiate the appropriate action.

a. No action required

b. Evacuate the area

c. Evacuate the building

3. Ensure the appropriate Emergency Services have been notified and coordinate any evacuation.

4. Assume control of all people in the SRS building until the emergency is over.

5. Communicate with Wardens, or activate a Break Glass Alarm to alert all people in the SRS of

an emergency.

6. Provide advise to Wardens and people in the SRS using the Emergency Warning and

Intercommunications System or PA System.

7. Nominate an appropriate person to meet and direct the attending Emergency Services and control

access to the building.

8. Advise the attending Emergency Services of any relevant information regarding the status of the

emergency and the progress / result of evacuation.

9. Coordinate evacuation to the nominated Emergency Assembly Area, taking any documents that may

assist, and ensure all people in the SRS are accounted for.

10. If multiple Emergency Assembly Areas are used, communicate with Wardens at the other AssemblyArea to ensure all people in the SRS have been accounted for.

Following the Emergency;

11. Notify the Proprietor or SRS Management.

12. Ensure required reporting guidelines are met.

13. Arrange debriefing for people in the SRS, clients, visitors or contractors where necessary

(your DHS Authorised Officer can assist with contact details for local services).

14. Ensure any equipment used is returned to its original working condition.


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Section 2: Wardens

2.2 Area Warden

On discovery or notification of a fire or other emergency, the Area Warden will;

1. Determine the nature and scope of the emergency.

2. Raise the alarm by activating a Break Glass Alarm, or advising staff and residents in person.

3. Evacuate all people in the SRS from immediate danger.

4. Communicate with the Chief Warden giving details of:

a. The present situation

b. Any action taken

c. Whether further evacuation is required

5. Check all areas in the SRS, including rooms, offices, lounge rooms, dining rooms, toilets, store rooms

and kitchens. Close doors after checking each room.

6. Consider using fire fighting equipment (fire extinguisher or fire blanket) only ifsafe and trained to

do so.

7. Assist residents with evacuation to the internal Assembly Point or nominated Emergency

Assembly Area.

8. Assist with stopping any residents re-entering the SRS during the emergency.

Note: In the case of a bomb threat, ensure doors are left open following the check of each area.

2.3 First Aid Officer

First Aid Officers perform a very important role during an emergency, as they have the ability to provide

immediate assistance before the arrival of the Emergency Services.

Qualified First Aid Officers will:

1. Determine the nature and scope of the emergency.

2. Raise the alarm by activating a Break Glass Alarm, or advising staff in person.

3. Assist with evacuation and treatment of all staff and residents in immediate danger.

4. Treat minor injuries at the Emergency Assembly Area.

All medical incidents that require response by a First Aid Officer should be recorded. This can be done

using the Medical Incident Report (pg 43), if no specific organisational report is available.

2.4 Evacuation

1. Evacuate the residents from immediate danger urgently.

2. Remember to take any documents, such as visitor sign-in books, when evacuating to the Emergency

Assembly Area (to assist with accounting for all people in the SRS).

3. In the instance of fire, keep everyone as low as possible.

4. As rooms are cleared, close doors. This will assist in retarding both fire and smoke.5. Mark checked areas by using chalk or a sticker on a door.

6. Ensure there are no obstructions leading to the Emergency Assembly Areas.


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Section 2: Wardens

7. Ensure all new residents are made aware of these procedures and their responsibilities in an

emergency.

8. Do not take bulky items or personal belongings when evacuating in an emergency. If time and

circumstance permit and return to the SRS is unlikely, such as for flood, these items may be taken

during evacuation.

9. If safe, lock away confidential files and shut down computers containing sensitive information.

10. Ensure computer server back-up tapes are collected during evacuation, only if safe.

11. Remain at the Emergency Assembly Area until given the all clear by Emergency Services to return to

the building.

Person refusing to comply with a Wardens direction:

When an employee, resident, volunteers, contractor or visitor refuses to comply with

directions given by a Warden acting in their capacity during an emergency:

a. Ensure the person has been clearly advised they are required to evacuate the building,

because the emergency situation, may be life threatening.

b. Notify the Chief Warden, who shall advise the Officer-In-Charge of the Emergency Service

who, at his/her discretion, may take the appropriate action under the Emergency Services

Act 1986 to remove the person.

Use of lifts in emergency

SRS Name is equipped with internal lifts.

People in the SRS must be reminded not to use lifts during an emergency. Evacuation must be controlled

by Wardens to ensure people in the SRS do not try to leave using the lifts. The Chief Warden should

ground lifts during an emergency to remove the risk of people in the SRS using them.

The Emergency Services will make a decision as to the safety of using the lifts to evacuate mobility-

impaired people in the SRS when they arrive.

Evacuation packs

Evacuation Packs or a central location for all equipment required in an emergency should be available for

wardens. This should be kept in an office or near an exit, and should include;

1. The Emergency Management Plan.

2. Resident Details (Including required medication, emergency contact information, resident profile).

3. First Aid kit.

4. Torch.

5. Keys.

6. Identification cap, helmet, vest.

7. Pen & paper.

Following any evacuation, the Chief Warden will be able to contact any key stakeholders, as all contact

information will be contained in this Emergency Management Plan.


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Section 2: Wardens

2.5 Non-Evacuation

Some external emergencies may result in people in the SRS of this building being advised to stay inside,

as leaving may expose them to greater risk. The Chief Warden will make a decision regarding remaining in

the building, as opposed to evacuating, at the time of an emergency.

The Chief Warden may seek advice from the Emergency Services regarding an external emergency, and

whether it is safer to evacuate people in the SRS of this building or to remain on site.

There may also be cases where full evacuation of the building is not required, as the emergency is

contained to a specific area within the building. In this case, and Area Warden or Warden should evacuate

any people in the SRS in immediate danger, and advise the Chief Warden of the current situation.

In all emergencies, the Chief Warden (or a Communications Officer) must keep people in the SRS informed

of an emergency, and what response is being undertaken. Communication between members of the

Emergency Control Organisation and the people in the SRS of a building is critical during an emergency.

2.6 Mobility impaired persons

A mobility-impaired person is a person with a physical, mental or sensory impairment, either temporary or

permanent, who requires assistance during an emergency.

Any occupant who requires assistance during an emergency evacuation, due to mobility impairment,

must advise the Chief Warden of their needs. The Assistance Required to Evacuate (pg 39) form should

be completed for any person in an SRS that will require assistance, and kept with the EmergencyManagement Plan.

The procedures for assisting mobility-impaired persons should be discussed with the individuals

concerned.

2.7 Assembly areas

When advised by the Chief Warden or an Area Warden, all persons within the building are to make their

way to the Internal Assembly Point. If further evacuation is required, wardens will control evacuation to the

external Emergency Assembly Areas.

The selection of the appropriate Emergency Assembly Area will be made by the Chief Warden, taking into

account:1. Location of the emergency.

2. Type of emergency.

3. Wind direction.

The nominated Assembly Areas for people in the SRS of SRS Name are:

PRIMARY:

SECONDARY:

Consideration for evacuation further from the nominated Emergency Assembly Areas may be required

to move people in the SRS to safety. When utilising the Emergency Assembly Areas. Wardens must be

aware of the access requirements of emergency services, and maintain the safety of people in the SRSat all times.

If evacuation to an external Emergency Assembly Area has occurred, no person shall re-enter the building.

Wardens must ensure people in the SRS are accounted for using staff lists and visitor sign-in book.


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2.8 Visitors and contractors

All visitors are the responsibility of SRS Name and the person they are visiting. The visitor must follow

Warden instructions during any emergency, and in the event of an emergency evacuation, must proceed to

the Emergency Assembly Area.

SRS Name will consider the impact of any work being conducted at this site. Control of hot works, and

management of contractors during an emergency, (especially if working in isolation of other people in the

SRS) will ensure they are included in any evacuation.

Contractors conducting minor works on SRS layout, or servicing equipment, should follow the procedures

for visitors. This includes signing the visitor book to ensure there is a record that they are on site, andsigning out when they leave the site. During an emergency, contractors working in the SRS will be

included in an emergency evacuation.


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Section 3: Procedures


3.0 Types of Emergencies

A full or partial evacuation may be instigated as a result of any of the following:

1. Fire or explosion in the building.

2. Fire in an adjacent building.

3. Bushfire.

4. Medical emergency.

5. Personal threat.

6. Bomb threat.

7. Chemical, Biological or Radiological Incident.

8. Flood.

9. Civil disorder (riot or protest).

10. Hazardous substance contamination.

11. Internal Emergency.

12. Gas leak.

13. Utility outage.

14. Natural disaster.

15. Building sustaining structural damage.

16. Transport accident.

or

17. by direction of the Emergency Services.

This site or a part thereof may no longer be operational following the above emergencies, and relocation to

an alternate location may be required, until facilities are restored to the affected area.

Less serious emergencies, which may not result in urgent evacuation, but nonetheless may affect the

ability to continue with normal operations include:

18. Water leak.19. Communications failure.

3.1 Emergency prevention

1. Preventing emergencies in this building is the responsibility of all people in the SRS.

2. Good housekeeping is the ongoing maintenance of your workplace and access / exit pathways.

3. All electrical, gas and solid fuel appliances must be inspected and regularly serviced.

4. Access / exit pathways must be kept clear of obstructions.

5. A clean and orderly workplace is a key factor in accident, injury and fire prevention.

6. Fire fighting equipment must not be obstructed in any way, and must be readily accessible at all times.7. It is essential that all people in the SRS report any matters that they consider as a potential hazard in

the workplace to their Occupational Health and Safety Representative, a Manager, or a Warden.


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3.2 Typical hazards

1. Any accumulation of litter which may increase the danger of fire.

2. Any furniture, boxes, decorative items, equipment, etc. obstructing exits, exit signs or impairing access

to emergency equipment and alarms.

3. Passageways and stairwells not kept free from obstructions.

4. Faulty electrical wiring or appliances.

5. Missing, defective or discharged fire extinguishers.

6. The storage of any articles in fire hose reel and electrical cupboards.

7. Incorrect storage of flammable liquids or hazardous substances.

All staff and residents should exercise the greatest care in the use of matches, portable heaters, electrical

appliances and other possible sources of ignition. Their immediate surroundings should be kept neat and

tidy. The keeping of flammable liquids in resident rooms is not permitted unless expressed permission

has been obtained from management. Approval will only be granted in special circumstances, and only

minimal quantities may be allowed.

The way to a safe workplace is through the implementation of safe work practices combined with

formal emergency procedures and the relevant staff training.

3.3 Actions for fireFire in the SRS

When fire or smoke is discovered in the SRS, Wardens (staff) must respond immediately. Wardens may be

alerted to smoke through the activation of a smoke alarm, which will also activate the Alert Tone through

the Fire Indicator Panel. A sprinkler activating will alert Wardens to the presence of fire, which will also

activate the Alert Tone through the Fire Indicator Panel.

Regardless of whether your SRS has a history of false alarms, every alarm must be responded to as if it is a

real emergency. Only after proper investigation should an alarm be declared as being false.

The response to fire or smoke may vary in order, depending on the circumstances of the fire (including

location and time of day). Wardens must give priority to life safety.

1. Assist any person in immediate danger, only if safe to do so.

2. Close doors to reduce the spread of smoke and contain the fire.

3. Ensure the Emergency Services are notified (even if you have Alarm Signalling Equipment attached to

your Fire Indicator Panel.

4. Evacuate residents and staff from immediate danger.

5. If evacuating the entire SRS, start with ambulant residents who are able to self-evacuate.

6. Collect the Evacuation Pack, with all necessary items for residents.

7. Collect the Visitor Sign-In book.

8. Use visitors or other people in the SRS to assist, as required and if capable.

9. Conduct a search of all rooms, offices, common areas to ensure all residents, staff and visitors have

evacuated.

10. Proceed to the Assembly Area and remain there until the All Clear is provided by the Emergency

Services.


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PortableFireExtinguisherGuide

Class

A

Class

B

Class

C

Class

E

Class

F

TypeofFire

Ordinary

Combustibles

Paper,wood

Flammable

Liquids

Petrol,Oils,

Grease

Flammable

GasesLPG,

NaturalGas

Electrical

Computers,

Wiring

CookingOils

&Fats

COMMENTS

DRY

CHEMICAL

AB(E)

YES

YES

YES

YES

NO

Checktodetermineifthe

DryChemicalextinguisher

isAB(E)orB(E)

B(E)

NO

YES

YES

YES

LIMITED

CARBONDIOXIDE

LIMITED

LIMITED

LIMITED

YES

MOSTSUITABLE

YES

Notsuitablefor

useoutdoors

FOAM

YES

YES

NO

NO

LIMITED

Dangerousifusedon

Electricalfires

WATER

YES

NO

NO

NO

NO

Isolatedthepowersupply

wherepossible

WETCHEMICAL

YES

NO

NO

NO

YES

DoNotuseon

Electricalfires

HOSEREEL

YES

NO

NO

NO

NO

Useonlyon

ClassAfires

FIREBLANKET

NO

NO

NO

NO

YES

MOSTSUITABLE

AFireBlanketcanalsobe

usedonCookingOilfires


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Fire extinguishers

Most fires, on a small scale and if quickly detected, can be controlled. Portable fire extinguishers are

designed precisely for this purpose. There are different types of extinguishers that may be used very

effectively over a wide range of fires. This site is equipped with Dry Chemical and Water extinguishers.

A guide to the type of fire each extinguisher can be used on is provided on Page 23.

Fighting fire with extinguishers

There is no one type of equipment that is equally suitable and desirable for use on all classes

of fire.It is essential that the correct type of equipment be selected for use with the class of fire that is

anticipated.

1. Do not panic.

2. Try to remain calm and think.

3. Warn everybody in the immediate vicinity.

4. Ensure someone has alerted the Fire Brigade.

5. Instruct someone to advise the Chief Warden.

6. Determine type of fire and exact location.

7. Select right type of extinguisher.

8. Be sure you know how to use the extinguisher.

9. If in doubt read the instructions.

10. Have another person back you up with another extinguisher.

11. Where possible keep the doorway at your back or behind you.

12. Keep low to avoid smoke.

13. Do not get too close to the fire.

14. Direct extinguisher agent at the base of the fire not at smoke.

15. Ensure the fire is extinguished.

If you do not think the fire extinguisher will successfully put the fire out, or the fire becomes too large, leave

and close the door behind you.


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Using the extinguisher

Remove the extinguisher from the wall.1.

Walk briskly to the fire 2. NEVER run.

Use the correct extinguisher for the class of fire.3.

Remember the acronym4. PASS when operating the extinguisher.

P Pull the pin

A Aim the extinguisher at the base of the fire

S Squeeze the trigger

S Sweeping motion at base of fire

Fighting fire with fire blankets

Fire blankets may be used on small electrical appliance fires and flammable liquid containers such as

deep fat fryers, etc.

1. Remove fire blanket from container and carry to the fire.

2. Grasp blanket by fitted tabs and wrap hands into blanket.

3. Approach fire with arms straight and using the blanket for protection.

4. Gently lower blanket onto fire by bending legs and keeping head at hand level.5. Turn off the source of the heat.

6. Leave the fire blanket on the pot or appliance. Do not remove a pot from the stove until it cools down,

and leave appliances until the fire brigade arrives.

7. Call the Fire Brigade.

Fire blankets are designed for small Class F, A and B fires. They can also be used for clothing fires. Never

attempt to carry a hot cooking pot out of the kitchen.

Fighting fire with hose reels

Fire hose reels are primarily used by professional fire fighters and people in the SRS who have been highly

trained in its use. If you have training and/or are confident in using a hose reel, proceed as trained. People

in the SRS with little or no training in using hoses should not attempt to use them.

Remember, the primary role of Wardens in an emergency is to ensure life safety.

Fire hose reels are only to be used on Class A fires.

Do not use on electrical fire or flammable liquids.

Whenever possible, two people should be used to run out a hose reel, (i.e. one to run out the hose and

one to ensure hose runs off reel freely and is not caught around doors/corners).

Remember to turn on the water supply at the reel before running out the hose.

The water is capable of being turned on and off at the nozzle.


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3.4 Actions for bomb threats

Bomb threats are frequently used to disrupt business or cause alarm. The threats can generate a great

deal of panic in a very short time. As each threat is different it is almost impossible to have a detailed

procedure for each contingency. These procedures are designed to assess the level of the threat and on

the information available, evaluate a course of action.

NOTE: In the case of building evacuation due to bomb threat, please follow fire evacuation

procedures (2.7page 16).

Written threat

1. Keep the written threat, including any envelope or container.

2. Contact a Warden or a Manager immediately.

All persons handling mail that is either delivered or received through the post should be conscious of

the following:

1. Foreign mail, air mail and special delivery.

2. Misspelling of common words.

3. Restrictive markings such as confidential or personal.

4. Unusual odour.

5. Oily stains or discoloration.

6. Lopsided or uneven envelopes.

7. Rigid envelope.

8. Protruding wires / tin foil.

9. Visual distractions.

10. Excessive securing material such as masking tape or string.

11. Excessive weight.

12. Granular contents.

What to do DO NOT TOUCH

DO NOT COVER

DO NOT MOVE

DO NOT DISTURB IN ANY WAY

Telephone threat

Complete the Bomb Threat Checklist (page 46)

1. DO NOT PANIC. If possible, attract the attention of a fellow worker.

2. Keep the caller on the line as long as possible.

3. After caller has hung up on you, leave your phone off the hook.

4. DO NOT HANG UP THE PHONE.

5. Use the bomb threat check list provided.


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6. Let the caller finish the message, and try to ascertain the location of the bomb and the expected time

of explosion.

7. If asked for a response, keep your answer as short as possible.

8. Be sympathetic and do not abuse caller.

9. Listen carefully for any background noises, speech mannerisms, and accents that might give a clue to

the age, sex and location of the caller.

10. Immediately after the bomb threat, contact the Chief Warden, your manager and notify the Police.

11. Complete the Bomb Threat Checklist and hand it to the Chief Warden or your manager.

12. Do not attempt to locate the bomb or remove it.

13. Wardens should contact appropriate authorities who will advise what action to take.

Suspicious objects

1. If you are advised of a suspect item on site, or one is found, contact Emergency Personnel (Wardens

or a Manager) who will advise Police.

2. If the item is located do not touch or move it.

3. Do not use a mobile phone within immediate vicinity (20m radius).

4. Evacuate on advice of Emergency Personnel or Police.

5. All doors and exit points should remain open.

Evaluating a threat

Following a bomb threat, Emergency Personnel and Police must consider the level of the threat and decide

on the appropriate action. The threat may be assessed as:

NON-SPECIFIC THREAT or LOW RISK

For example, the call may have been made by a child with laughter in the background, or where little

details are received.

SPECIFIC THREAT or HIGH RISK

For example, a call made in a calm, deliberate manner, perhaps by someone where specific details

regarding timing, location and type of device is given.

Courses of action

Disregard Threat

It may be tempting, when receiving a threat that you perceive as low-risk, to do nothing. The Chief Warden

must be absolutely certain that it is a malicious call or a prank. If there is any doubt, the Chief Warden

MUST adopt one of the other options.

Search Then Evacuate If Suspicious Object Is Found

This choice means that people will be in the building for a longer period if there is a bomb present. On

the other hand, if a bomb is found, they can be evacuated away from the danger. If there is nothing found,and there are no other significant factors, the Chief Warden may then feel that the building can be

declared safe.

The Chief Warden may consider this option appropriate if assessing the threat as low.


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Search Partial Evacuation

This is where only the search team (Emergency Personnel) and essential staff remain.

The Chief Warden may deem this option appropriate when the level of threat is considered moderate.

Evacuate Immediately Without Search

In the event of a call that the Chief Warden considers to be high risk, the building should be evacuated

as quickly as possible, without conducting a search, especially where there is a possibility of imminent

explosion.

Appropriate in situations considered to be high risk.

How to search

Police will not normally search a building following receipt of a bomb threat for two reasons:

1. Police are unlikely to know the layout of the premises and the various places in which a device can be

concealed.

2. Police will not know what should be in a particular place and what should not. Staff will know and be

able to search more thoroughly.

The Police will often request a search to be conducted by the building staff in the SRS. All building

Wardens are instructed in Bomb Threat Strategy and procedures during their routine training.

If a search is decided upon, Wardens should be directed to conduct a search of their floor / area and

report the location and description of any suspicious item.

Wardens should look for anything:

that should not be there

that cannot be accounted for

that is out of place

If a suspicious object is found Wardens are instructed:

not to touch it

not to move it

All occupied and normally non-occupied areas should be searched, along with public or common areas,

toilets and reception areas.

When searching for suspicious objects following a bomb threat, Wardens should:

1. listen for any unusual sounds.

2. conduct a passive search only (ie. look, dont touch).

3. systematically check the area as follows.

a) floor to waist level,

b) waist to head level,

c) head level to ceiling

4. mark the zone as clear (eg. using chalk, stickers, etc.).

Be aware that the search of all areas should continue until complete, even if a suspicious object is found.

A second object could remain undiscovered if the search is terminated after finding a suspicious object.


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Evacuation

If the evacuation of a floor, an area or the complete evacuation of the site is required, the procedures are

similar to an evacuation for a fire (2.0 Warden Duties and Responsibilities Page 1618)

Wardens are to:

1. Direct staff, volunteers, clients, visitors and contractors to the nearest exit and guide them to the

external Emergency Assembly Area, away from the building.

Note: If a suspicious object has been found, it may be necessary to use a specific exit or escape

route, away from the object.

1. Check all areas including rooms, offices, toilets, storerooms, kitchen and all other spaces.

2. Conduct a final check of the floor / area to ascertain all areas are clear.

3. Advise the Chief Warden that the floor has been evacuated.

4. Ensure all internal doors, except fire doors, are left open if possible.

5. Do not let people in the SRS re-enter the building.

6. Proceed to the nominated external Emergency Assembly Area, taking personal items with you, and

remain there until directed it is safe to return to the building by Emergency Services personnel.

Mobility impaired persons

On receipt of a bomb threat notification, Wardens should ascertain the location of any mobility-impaired

persons in the building. If a decision is made to evacuate the building, the Chief Warden should arrange for

mobility impaired persons to be removed from their work location to the Emergency Assembly Area.

3.5 Action for threatening behaviour

At times, a situation may arise when you have to deal with verbal abuse, threatened violence, substance

affected behaviour, etc. from residents or visitors. This may cause a great deal of distress to people in

the SRS.

Defuse the Situation

1. Identify if a suitable solution to the cause of the problem can be found.

2. If not, in a polite manner, request the offending person to leave the building.

3. Inform the manager or senior staff member of the situation.

4. If there is a perceived threat to life or well being, call the Police immediately.

Chief Warden / Manager

1. Obtain information from staff involved and offer a suitable solution (if available).

2. If no solution is available, in a polite manner, request the offending person to leave.

3. Request Police to attend and advise the offending person of same.

4. Inform other staff of the situation.

5. Organise debriefing for affected staff and/or people in the SRS when the incident is over.


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3.6 Action for armed hold-up

Precautions

1. Be aware of people loitering.

2. Advise a Warden or Manager if you see anyone acting strangely or suspiciously.

3. Keep unused doors, or doors to private areas, locked from external access.

4. Keep cash in office / on site to a minimum.

5. Valuable items kept in drawers or a safe should be locked at all times when not being used.

6. Record Police and security telephone numbers and keep them close to the telephone.

7. Keep the Offender Description Form (Page 41) available and know how to complete them correctly.

8. Be knowledgeable about the location and operation of all security and duress alarms or procedures

used for your organisation.

Under no circumstances should staff or residents place themselves in further danger

During the hold-Up

1. Try to remain calm.

2. Obey all instructions given by the offender.

3. Try to be observant.

4. If safety permits, raise the alarm.

5. Do not make any sudden movements.

6. Do not take any action to excite the person.

7. Be courteous and talk to the person and answer any questions asked.

8. If told to hand over money, give out coins and small notes first.

9. Notice the offenders mannerisms, clothing and speech.

10 .Try not to involve other staff in the hold-up.

After the hold-Up1. As the offender leaves, gauge height against something on the wall or door.

2. Lock yourself in.

3. If safe, observe which direction the offender goes, the type of car, colour, registration.

4. Do not touch any area the offender has touched.

5. Cordon area off, do not allow other staff, residents or visitors into the area.

6. Keep witnesses there until Police arrive.

Complete the Offender Description Form (see page 41)

Armed offenders are not commonly apprehended while committing a crime, so Police rely heavily on factualinformation supplied by witnesses. Working to a system is always effective and staff should develop a

systemised approach to observing the offender.


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It is difficult for those not familiar with firearms to give an accurate description of a weapon. Most guns have

a brand name or logo prominently displayed on the handle or barrel. If circumstances permit, check for that

identification. Look for distinguishing marks or scratches on the weapon.

Never assume that the gun used is a fake! Many of the more unusual brands of guns look like toys, and most

fake guns look more real than the original.

3.7 Hazardous substances

If the spill may give off toxic or noxious fumes:

1. Call the Fire Brigade on 000 and notify the Chief Warden. Provide as much information about thehazardous material as possible.

2. Ventilate the area with fresh air if possible.

3. Turn off air conditioning, central heating and recirculation fans.

4. Notify all persons in the building to evacuate, under instruction from the Chief Warden.

(Ensure the Emergency Assembly Area that is upwind is used)

5. Control the evacuation to the Emergency Assembly Area (if required).

6. Do not attempt to re-enter the affected area.

7. Remain at the Emergency Assembly Area until advised by emergency services.

If the spill is a suspected flammable material:

1. Remove any ignition sources (if safe to do so).

2. Evacuate all persons in immediate danger, under instruction from the Chief Warden

(Ensure Emergency Assembly Area is 200 metres clear of the hazard).

3. Do not attempt to re-enter the affected area.

4. Control the movement of people in the SRS to the Emergency Assembly Area (if required).

5. Remain at the Emergency Assembly Area until advised by emergency services.

3.8 Gas leakage

In the event of a gas leak:

1. Ensure that the Chief Warden is notified.

2. Isolate the gas supply at the source (if safe to do so).

3. Notify the fire brigade on 000.

4. Shut down the air conditioning to prevent the spread of any flammable and/or toxic gasses.

5. Remove all ignition sources (if safe to do so). Turn off the electrical supply.

6. Report to the Chief Warden regarding any actions taken.

7. Control the movement of people in the SRS to the Emergency Assembly Area (if required).

8. Remain at the Emergency Assembly Area until further advised by emergency services.


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3.9 Natural disasters

Earthquake

Earthquakes strike without warning - you become aware of the building shaking or of a severe tremor.

Generally, the safest place to be is in the open, away from buildings. However, if you are in a building when

the earthquake strikes, you should not attempt to run from the building. Outside the building, you could be

met with falling debris. It is safer for you to remain in the building.

Basic guidelines for earthquakes are as follows:

1. Try to remain calm.

2. Move away from the windows and outside walls.

3. Keep away from mirrors, light fittings, bookcases and other furniture which may fall or slide.

4. If possible, take cover under a desk from falling debris, or move to an internal corner of a room, sit

down and protect your face and head.

5. Do NOT use telephones straight away, unless reporting serious injury.

6. Do NOT go sightseeing (ie. looking at damage in other areas).

7. Do NOT use vehicles unless there is an emergency.

Once the tremor has stopped, look around for injured persons and reassure others on your floor.

The Chief Warden should call emergency Personnel into action as soon as possible after the earthquake.

Their duties include:

1. Assessing damage to the building or site.

2. Ensuring First Aid is given to those injured.

3. Notifying the relevant authorities.

4. Switching off electric power to appliances, if safe to do so.

5. Initiating controlled evacuation by Area Wardens (if required).

6. Conducting a search of the site, if safe to do so.

Flood / Severe Storm1. Store or secure all loose items external to the building, such as outdoor furniture, etc.

2. Secure windows (close curtains and blinds) and external doors. If necessary, tape windows and glass

entrances. Utilise boards and sand bags if required.

3. Isolate / shut off electricity, water and gas services.

4. Protect valuables and disconnect electrical equipment cover and / or move this equipment away

from external windows.

5. During a severe storm, remain in the building and keep away from windows. Restrict the use of the

telephone to emergency calls only (this includes e-mails).

6. After the storm passes, evaluate the need to evacuate if uncontrolled fires, gas leaks, or structuraldamage has occurred as a result of the storm.

7. Report to the Chief Warden regarding the status of the people in the SRS safety.


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3.10 Structural / Building damage

The Chief Warden should call emergency Personnel into action as soon as possible after structural /

building damage is found. Their duties include:

1. Assessing damage to a building or the site.

2. Notifying the relevant authorities.

3. Initiating controlled evacuation by Area Wardens (if required).

4. Conducting a search for further damage, if safe to do so.

3.11 Medical emergencies

Action for Medical Emergencies

Medical emergencies such as a cardiac arrest, a major epileptic seizure, a severe asthma attack

or numerous other situations may produce a great deal of panic and anxiety for staff who are not

accustomed to handling such situations.

If you witness a medical emergency

Remain calm

1. CONTACT THE AMBULANCE SERVICE BY PHONING 000.

2. State the nature of the situation.

3. Give the correct address of the location.

4. Give your name and the contact telephone number.

5. Do not hang up before the ambulance operator has received all the relevant information

required from you.

Stay alert

Notify

1. First Aid Officer

2. Senior Manager3. Chief Warden

4. Area Warden

Remain at the location until the arrival of the ambulance

If the affected person is conscious, remaining with them will provide comfort and reassurance until the

ambulance arrives.

Warden / First Aid Officer

Alert senior management of incident and possible need for debriefing.


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To Prevent Contact with Infectious Diseases

1. Provide a Sharps container for disposal of needles and syringes.

2. Always wear gloves when dealing with blood, waste and spillages.

3. Ensure staff remain clear of areas exposed to blood, waste or spillages until fully cleaned.

4. Take the necessary precautions when dealing with a medical emergency where the person may be

bleeding, sick or drunk

What to do if exposed to blood

Immediate Action

Broken skin: Encourage bleeding of punctures or cuts and wash area thoroughly with

soap and water

Eye Contamination: Rinse eyes with lots of water and saline

Blood in Mouth: If blood gets in your mouth, spit it out and rinse mouth out with water

Reporting

After carrying out the appropriate first aid, as outlined above, report all needle stick injuries and all contact

of blood to open wounds, eyes and mouth to Management.

See a medical practitioner as soon as possible. They will assess the risk and the need for testing for blood

borne viruses, and will take appropriate action.

3.12 Actions for bushfire

If your SRS is located in a Bushfire prone area, or has grassland in the surrounding area, you should

have additional procedures in place to be able to react when the risk is high, or if there is a bushfire

near your SRS.

High Fire Risk Days

When a day of Total Fire Ban is declared for the part of Victoria where your SRS is located, you should

implement these procedures.

During summer, when the temperature regularly exceeds 35 degrees and there is a strong wind

(especially a Northerly), you should implement these procedures.

1. Staying during a bushfire should not be an option that is considered by any SRS.

2. Obtain information regarding any fires in your area through the Bushfire Information Line

(1800 240 667), or check the CFA or DSE websites.

3. Listen to ABC Radio, as they provide regular updates on current emergencies.

4. If you need to relocate residents to another facility, prepare early and leave before the emergency

is affecting your SRS.

5. Contact your Local Government Authority to ascertain what assistance they can provide, such asany Emergency Recovery Centres that may have been established.

6. Call residents Emergency Contact to advise them of the potential danger.


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Fire Close to the SRS

If there is a fire close to your SRS, you must act on any instructions provided by Emergency Services

regarding the safety of staff and residents.

The Chief Warden, acting on information provided by the Emergency Services and in conjunction with the

Proprietor, should:

1. Decide whether to evacuate or remain in the SRS.

2. Advise staff and residents of the actions being taken.

3. Call residents Emergency Contact (where time permits) to advise them of the action being taken.

Staying in the SRS

1. If time permits, block roof gutters and fill with water.

2. Remove combustible material from around the outside of the SRS.

3. Place wet towels under any external door.

4. Close all windows and curtains, to help keep out heat and smoke.

5. Prepare garden hoses to use once the fire front has passed.

6. Fill buckets with water and wet brooms or mops to assist with putting out embers or spot fires.

7. Dress in clothing that covers all skin, including gloves, with heavy boots if possible.

8. Assemble residents in a suitable room, at the furthest point from the direction the fire is coming

(with consideration for their ongoing medical requirements and nutrition).

9. Monitor the SRS for any penetration of embers or smoke, and put out fires with mops and water

in buckets.

10. Stay inside the SRS as long as possible only go outside after you are sure the fire has passed.

11. When the fire has passed, connect hoses to outside taps and put out any spot fires.

12. If you must evacuate the SRS, take residents to a burnt area into the direction of the wind, so that

the fire is moving away from the group.

13. Follow any advice from the Emergency Services.

Leaving the SRS

1. Take the Evacuation Pack, with all necessary information.

2. Take additional items, such as water, residents medication, snacks, a fire extinguisher and fire blanket

to use while away from the SRS.

3. Use information from the Bushfire Information Line or ABC Radio to determine the best route away

from the SRS.

4. Transport residents to the designated Recovery Centre.

5. Maintain communication with the Proprietor or Manager as required.

6. Do not return to the SRS until you receive the All Clear from the Emergency Services.

If any residents have been residing with family or relatives during the bushfire, contact them when the

danger has passed to advise it is safe to return to the SRS.


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Section 4: Plans

Section 4: Plans

4.0 Site plan


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Section 4: Plans

4.1 Floor plan


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Section 5: Checklists

Resident Name:

Room Number:

Medication Required:

Emergency Contact:

Procedure to Follow:

Resident Name:

Room Number:


Emergency Contact:


Resident Name:

Room Number:


Emergency Contact:


Resident Name:

Room Number:


Emergency Contact:


Resident Name:

Room Number:


Emergency Contact:


Resident Evacuation Management



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If you require assistance to evacuate the SRS in an emergency, please complete this form and return it to the Manager

or Chief Warden.

Name:

SRS Address:

Telephone:

I require assistance to evacuate in an emergency due to: (please )

Disability

Illness (ie. heart condition, asthma, etc.)

Pregnancy

Other temporary reason

please explain

Other reason

please explain

Note: If your condition changes at any time and you no longer require assistance to evacuate in an emergency

(ie. if reason was pregnancy, or broken leg, etc.), please notify your Manager or Chief Warden as soon as possible.

Signature: Date:

Assistance Required to Evacuate Form

........./........./.........


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Try to record the exact wording of the threat

Ask the following questions:

When is the Bomb going to explode?

Where did you put the Bomb?

When did you put it there?

What does the Bomb look like?

What kind of Bomb is it?

What will make the Bomb explode?

Did you place the Bomb?

Why did you place the Bomb?

What is your name?

Where are you now?

What is your address?

Estimate: Age years Accent (specify)

D O N O T H A N G U P

Voice Speech Manner Telephone Background

Man Fast Calm Local Music

Woman Slow Angry STD Talk

Child Distinct/Cultured Emotional Trunk Typing

Unknown Impeded Loud Public Children

Stutter Soft Private Traffic

Nasal Pleasant Mobile Machines

Hesitant Raspy Aircraft

Other Intoxicated Trains

Other Other

D O N O T H A N G U P

Notify any Emergency Personnel. To avoid inappropriate actions, do not inform other persons.

Follow all directions given by a Warden.

Date: Time: am / pm Duration of call:

Number called: Your Name (print):

Your number: Signature:

Bomb threat checklist

......../......../........


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Build

age

namehair

height

eyes

Notes for completion:

1. The form is to be completed by staff and bystanders IMMEDIATELY AFTER AN INCIDENT.

2. Use a separate form for each person.

3. No consultation should take place when completing the form.

4. A senior officer is to collect the forms and pass them on to police.

5. Please indicate the correct response. If unknown, write UK.

Premises name: Location:

Offence:

Robbery Theft Assault Date: Day: Time:

Other:

Compiler's details:

Surname: Occupation:

Given Name(s): Contact No. (home): (work):

Address: Employer:

M F Thin Fat Medium Large Approx Weight:

10-15 15-20 20-25 25-30 30-35 35-40 40+ Approx Age:

Was called: Sounded like:

Colour Type Length Condition

Black Grey Straight Afro Long Medium Clean Scruffy

Brown Sandy Wavy Curly Short Bald Greasy Thick

Blonde Dreadlock Shaved Thinning

cms ft in Green Zone Yellow Zone Red Zone

Colour Type Eyebrows Eyeglasses Black Grey Narrow Wide Bushy Joined Clear Tinted

Brown Green Bulging Squint Thin Thick Plastic Metal

Blue Deep Set Shaved Dark

Offender description form

am / pm....../....../......


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Type of incident:

Date of incident: Time of incident: Who reported incident to you?

What time did YOU What time did you contact

How was incident reported to you? receive the report? the emergency service(s)?

Who else did you contact?

What actions were taken? At what time?

What time did How many Was evacuation Explain: What time was evacuation

the evacuation people completed? completed?

commence? evacuated?

Yes No

Details:

What time was the

Were there any injuries? YesNo all clear given?

Were there any Near misses? Yes No

What could have been done better?

Main points from debrief sessions:

Date: Time:

Debrief Wardens:

Debrief Staff /

People in the SRS:

Action to be taken:

Chief wardenIncident report form

....../....../...... am / pm

am / pm

am / pm

am / pm

am / pm

am / pm am / pm

........./........./.........

........./........./.........

am / pm

am / pm


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Date: Start Time of Treatment:

Casualty Name: Sex:Male Female

Home Address:

Telephone: Date of Birth:

Employer/Next of kin: Occupation/Area:

Witness Name: Witness Phone:

History of Accident Incident:

TimeSkin colour

TemperaturePulse Respiration

Pupils

R LConscious state

Previous allergies/sensitivities

and known medical conditions:

Signs and Symptoms of Problem:

First Aid Management:

Casualty Referred to: (please relevant box ) Ambulance Hospital Doctor

Other:

Specify place and address where patient was referred:

First Aider: (print name):

Casualty Signature: Finish Time of Treatment:

Medical incident report form

Key to coding

A Abrasion

B Burn

C Contusion

D Discolouration

E Fracture

H Haemorrhage

L Laceration

N Sprain/Strain

P Pain

R RigidityS Swelling

T Tenderness

........./........./.........

........./........./.........


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Original - the Emergency Control Organisation representative, the Chief Warden, or the Occupational Health & Safety representative

conducting this check should copy this original and complete an office inspection at least every 6 months.

Inspected by: Date:

Plans and Records Yes No Action

Are Emergency Procedures in place .......................................................

Are Standard Fire Orders displayed in prominent locations ....

emergency management plan sample

Documents