Embedding Workplace Skills for Life Project Phase ll

Needs Analysis

7th July 2006

Mark Adams- Skills for Life Coordinatormark.adams@lbbd.gov.uk

Objectives

•Experience an organisational needs analysis (ONA)•Experience a learning needs analysis (LNA) designed to link the needs of the employer with those of the employee•Know where to obtain relevant resources

CONTEXT

Borough Initiatives

• Existing initiatives in the Borough– Adult Basic Skills Initiative– Growth Through Learning

• Phase I LDA project

• Commitments from new CE- Links to CPA, Customer First , IIP, Appraisal

Recent changes in the workplace

• Commitment to improve CPA score• Child Protection Act• Workforce Remodelling Agenda• PFI (Catering)• Single Status• Investors in People• Balanced Scorecard• ISO 9000• National Care Standards• Requirements for National Vocational Qualifications

(NVQs)

Current Courses/ Taster Sessions• Developing Workplace

Skills• Effective Writing• Interpersonal Skills• Communicating with

Managers• Presentation Skills• Dealing with Difficult

People/Situations• Report Writing for

Frontline Managers• Coping with Workplace

Maths 

• Maths for Financial Management

• Working as a Team• Completing Workplace

Forms• Letter Writing• Contributing to Meetings• Report Writing• Brush-up on Spelling• Becoming an Effective

Listener• Minute Taking 

NEEDS ANALYSIS

Selection of learners• staff who have no access to training and

learning opportunities; • the need to kick-start the training and

learning agenda for specific categories of staff;

• corporate service delivery changes; • major changes in the workplace;• health and safety needs and• ‘people most in need’ in all departments.

Breaking down barriers

• Individual, departmental and open Skills for Life Awareness sessions

• Employer Toolkit mailings• Position papers endorsed by the Executive• Embedded materials• Use of Champions• Publicity• Meetings

Different types of needs analysis

• 9 pre and post-course questionnaires for:-Head of Corporate HR/ Learning/Development

-Managers

-Trade Union Officials

-Employee Learning and Development needs

-Employee post-programme

-Tutor’s post-programme

Findings- Organisational needs

• Team Building• Assertiveness• IT skills• Writing Messages• Contributing to Meetings• Incident Report Forms • Customer Service• Team Building• Health & Safety• Manual Handling • Codes of Conduct• Communication Skills • Computer Skills

• Language Skills for ESOL• Customer Care • Horticultural Pride • Report Writing• Visit Reports • Recording Observations • Interpreting Care Plans • Legislation Terms And

Requirements • Health & Safety • Professional Boundaries

Promoting Independence • First Aid

Findings- Barriers to LearningBarriers to Learning

0 10 20 30 40 50 60 70 80 90

Lack of money

Availability of courses

Concern over delivery method

Think I'm too old

Shift-w orking

Part-time w orking

Not interested

Language problems

Lack of information

Lack of qualif ications or skills

Lack of time

Learning diff iculties

Lack of confidence

Family commitments

Natu

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f B

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Count

Series1

Websites/contacts• Basic Skills Agency website- Embedding Basic Skills

project resources www.basic-skills.co.uk/site/page.php?cms=3&p=521

• Employers’ Organisation of Local Governmentwww.lg-employers.gov.uk 0778 872 5087 (GO award)

• Sector Skills Councils Development Agency www.ssda.org.uk/ssda/default.aspx?page=101

• TUC Learning Services /www.learningservices.org.uk/ 0151 236 7678

• Move On www.move-on.org.uk/ 01223 470480• Investors in People www.investorsinpeople.co.uk

0207 467 1900

Resources on the BSA website

Mark Adams- Skills for Life Coordinator

Tel: 020 8270 4892Fax: 020 8270 6791

Email: mark.adams@lbbd.gov.uk