emarketeer marketing automation seminar june 2014

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MARKETING THAT DRIVES SALES

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Slides from the "Marketing Automation and Lead Generation" eMarketeer Academy Seminar in Stockholm Sweden June 2014.

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Page 1: eMarketeer Marketing Automation Seminar June 2014

MARKETING THAT DRIVES SALES

Page 2: eMarketeer Marketing Automation Seminar June 2014

LEAD GENERATION AND MARKETING AUTOMATION

ACAD EMY

Page 3: eMarketeer Marketing Automation Seminar June 2014

KLAUS TROLLECMO EMARKETEER

+45-61310408

[email protected]

facebook.com/emarketeer

Page 4: eMarketeer Marketing Automation Seminar June 2014

• Brief introduction to eMarketeer

• How outbound, inbound and nurturing goes together

• What is marketing automation and why do you need it?

• Short demo

AGENDA

Page 5: eMarketeer Marketing Automation Seminar June 2014

Brief introduction to eMarketeer

Page 6: eMarketeer Marketing Automation Seminar June 2014

Owned, headquarteredand developed in Sweden

Founded in 2002

Highest Creditworthiness

Page 7: eMarketeer Marketing Automation Seminar June 2014

…and some 1200 more

Companieswe keep...

Page 8: eMarketeer Marketing Automation Seminar June 2014

250+ Integrations..• CRM• CMS• Image editing• Analytics• Web stats• Social Media• Video• Image archives• Slides• Audio• Maps

Page 9: eMarketeer Marketing Automation Seminar June 2014

SalesNurtureCaptureAwareness

What we do

Page 10: eMarketeer Marketing Automation Seminar June 2014

SalesNurtureCaptureAwareness

We help you drive up awareness, with "outbound marketing”

1

Page 11: eMarketeer Marketing Automation Seminar June 2014

SalesNurtureCaptureAwareness

We help you drive up awareness, with "outbound marketing”

We help you capture leads with "inbound marketing"

1

2

Page 12: eMarketeer Marketing Automation Seminar June 2014

SalesNurtureCaptureAwareness

We help you drive up awareness, with "outbound marketing”

We help you capture leads with "inbound marketing"

1 3

2

We help you nurture leads with ”marketing automation"

Page 13: eMarketeer Marketing Automation Seminar June 2014

SalesNurtureCaptureAwareness

We help you drive up awareness, with "outbound marketing”

We help you capture leads with "inbound marketing"

We help you deliver qualified leads to sales with "sales enablement"

1 3

42

We help you nurture leads with ”marketing automation"

Page 14: eMarketeer Marketing Automation Seminar June 2014

Awareness Capture Nurture Sales

Emails, SMS, SurveyLanding PagesFB Pages, Web appsWeb Forms, Events

Address & SendPublishSegmentingScheduling

BUILD DEPLOY

What it is

Page 15: eMarketeer Marketing Automation Seminar June 2014

Awareness Capture Nurture Sales

Emails, SMS, SurveyLanding PagesFB Pages, Web appsWeb Forms, Events

Address & SendPublishSegmentingScheduling

BUILD DEPLOY LISTEN

CTA Forms, Survey answersEvaluations, Web page visitsLink clicks, Email OpensSocial interaction

What it is

Page 16: eMarketeer Marketing Automation Seminar June 2014

Awareness Capture Nurture Sales

Emails, SMS, SurveyLanding PagesFB Pages, Web appsWeb Forms, Events

Address & SendPublishSegmentingScheduling

BUILD DEPLOY LISTEN AUTOMATE

CTA Forms, Survey answersEvaluations, Web page visitsLink clicks, Email OpensSocial interaction

Send Email, Send SMSSend notify, Add & remove from lists, Update contactAdd & remove fr campaign

What it is

Page 17: eMarketeer Marketing Automation Seminar June 2014

Awareness Capture Nurture Sales

Emails, SMS, SurveyLanding PagesFB Pages, Web appsWeb Forms, Events

Address & SendPublishSegmentingScheduling

BUILD DEPLOY LISTEN AUTOMATE SHARE

CTA Forms, Survey answersEvaluations, Web page visitsLink clicks, Email OpensSocial interaction

Send Email, Send SMSSend notify, Add & remove from lists, Update contactAdd & remove fr campaign

SMS & Email NotifySuperOffice CRMSalesforce CRMTouchpoints

What it is

Page 18: eMarketeer Marketing Automation Seminar June 2014

Awareness Capture Nurture Sales

Emails, SMS, SurveyLanding PagesFB Pages, Web appsWeb Forms, Events

Address & SendPublishSegmentingScheduling

BUILD DEPLOY LISTEN AUTOMATE SHARE

CTA Forms, Survey answersEvaluations, Web page visitsLink clicks, Email OpensSocial interaction

Send Email, Send SMSSend notify, Add & remove from lists, Update contactAdd & remove fr campaign

SMS & Email NotifySuperOffice CRMSalesforce CRMTouchpoints

What it is

Page 19: eMarketeer Marketing Automation Seminar June 2014
Page 20: eMarketeer Marketing Automation Seminar June 2014

CONTACTS CONTACTSCONTACTS CONTACTSCONTACTS CONTACTS

EDITOR EDITOREDITOR EDITOREDITOR EDITOR

RESULTSRESULTSRESULTS RESULTSRESULTS RESULTS

API / PLUGINAPI / PLUGINAPI / PLUGIN

API / PLUGINAPI / PLUGIN API / PLUGIN

PAYPLANPAYPLANPAYPLAN PAYPLANPAYPLAN PAYPLAN

LOGINLOGINLOGIN LOGINLOGIN LOGIN

99% of all marketeers…

Page 21: eMarketeer Marketing Automation Seminar June 2014
Page 22: eMarketeer Marketing Automation Seminar June 2014

NEWSLETTER?CONTACT US DEMO WEBINAR OTHER GOAL

NEWSLETTERS SEARCH & ADSSOCIALEVENTS MOBILE OTHER CAMPAIGNS

INBO

UN

DO

UTB

OU

ND

NU

RTU

RIN

G

SALE

S EN

ABLE

MEN

T

Page 23: eMarketeer Marketing Automation Seminar June 2014

How do you work smarter?Do MORE with LESS resources

Page 24: eMarketeer Marketing Automation Seminar June 2014

Manage MULTIPLE channelswith ONE tool

EMAIL MARKETING FACEBOOK MARKETING MOBILE MARKETING WEB & LANDINGPAGES EVENT MANAGEMENT SURVEY & WEBFORMS

Page 25: eMarketeer Marketing Automation Seminar June 2014

EMAIL MARKETING FACEBOOK MARKETING MOBILE MARKETING WEB & LANDINGPAGES EVENT MANAGEMENT SURVEY & WEBFORMS

ONE content editor for all channelsConnected to 250 content sources

EDITOR

Page 26: eMarketeer Marketing Automation Seminar June 2014

Capture InterestsFrom multiple channels

Page 27: eMarketeer Marketing Automation Seminar June 2014

EMAIL MARKETING FACEBOOK MARKETING MOBILE MARKETING WEB & LANDINGPAGES EVENT MANAGEMENT SURVEY & WEBFORMS

ONE Contact DatabaseGet a 360° contact view!

CONTACTS

Frank clicked link in “Newsletter #2”

Frank registered to our event “Big Biz”

Frank answered our Customer Survey

Segments

Photo

Email Activity

Form Activity

Web Activity

Mobile Activity

Landing Page

Activity

Group Member

Social Platforms

360° view

Page 28: eMarketeer Marketing Automation Seminar June 2014

EMAIL MARKETING SURVEYS & WEBFORMS FACEBOOK MARKETING WEB & LANDING PAGES MOBILE MARKETING EVENT MANAGEMENT

CONTACTSRESULTS ONE

integrationCRM

Page 29: eMarketeer Marketing Automation Seminar June 2014

Nurture

Page 30: eMarketeer Marketing Automation Seminar June 2014

SUSPECT

PROSPECT

QUALIFIED LEAD

SALES

Page 31: eMarketeer Marketing Automation Seminar June 2014

SUSPECT

PROSPECT

QUALIFIED LEAD

SALES

Free whitepapers, GuidesEbooks, Videos, Checklists

Page 32: eMarketeer Marketing Automation Seminar June 2014

SUSPECT

PROSPECT

QUALIFIED LEAD

SALES

Webinars, Case studies, Free samples, Catalogs, FAQ sheets, Brochures

Page 33: eMarketeer Marketing Automation Seminar June 2014

SUSPECT

PROSPECT

QUALIFIED LEAD

SALES

Free trials, Demos, Assessments,Consultations, Coupons

Page 34: eMarketeer Marketing Automation Seminar June 2014

SUSPECT

PROSPECT

QUALIFIED LEAD

SALESSales interaction to generate customers

Page 35: eMarketeer Marketing Automation Seminar June 2014

From multiple channels

Marketing Automation

Page 36: eMarketeer Marketing Automation Seminar June 2014

EMAIL MARKETING FACEBOOK MARKETING MOBILE MARKETING WEB & LANDINGPAGES EVENT MANAGEMENT SURVEY & WEBFORMS

ONE Automation EngineAutomate based on contact feedback across channels!

IF-THEN AUTOMATION

Someone answers a formSomeone answers a surveySomeone opened an email

Someone clicks on email linkSomeone clicks on SMS link

Someone clicks a link on webEmail is sent

SMS is delivered

IFSend an emailSend a SMSAdd contact to listRemove contact from listAdd contact to campaignRemove contact from campaignUpdate contact cardUnsubscribe a contactSend notification via email/SMSPush data to URLInteract with CRM

THEN

Page 37: eMarketeer Marketing Automation Seminar June 2014

Why marketing automation...

Page 38: eMarketeer Marketing Automation Seminar June 2014

Awareness Interest Qualification Decision Experienc

e

The r

ole

of

sale

s

THE ROLE OF SALES

80%OF THE BUYER’S JOURNEY TRAVELLED WITHOUT SALES

??!

Page 39: eMarketeer Marketing Automation Seminar June 2014

Awareness

Decision

Action / Experience

Interest

Qualification

!

!

!

!

The Buyer’s Journey

Page 40: eMarketeer Marketing Automation Seminar June 2014

Awareness

Decision

Action / Experience

Interest

Qualification!!

!

!

!

!

!

!

!

!

The Buyer’s Journey

Page 41: eMarketeer Marketing Automation Seminar June 2014

Can sales and marketing become friends?

Page 42: eMarketeer Marketing Automation Seminar June 2014

“Marketing isn’t giving us enough leads”

SALES SAYS:

Page 43: eMarketeer Marketing Automation Seminar June 2014

“Boohoo! I gave you tons of leads.

You just don’t follow up properly!”

MARKETING SAYS:

Page 44: eMarketeer Marketing Automation Seminar June 2014

Sales called unqualified leads and find they are a waste of time – they stop

calling the rest of the leads

Why?

Page 45: eMarketeer Marketing Automation Seminar June 2014

Offer full transparency

and up to date information on

qualified leads to sales.

Friends?

Page 46: eMarketeer Marketing Automation Seminar June 2014

DEMO

Page 47: eMarketeer Marketing Automation Seminar June 2014

&QUESTIONSANSWERS

? ? ? ?? ?

Page 48: eMarketeer Marketing Automation Seminar June 2014

KLAUS TROLLECMO EMARKETEER

Thank you for your

time!