email etiquette_parakramesh jaroli_mba
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Presented By:
Parakramesh JaroliMBA (Dual) II - Semester
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We expect other drivers to observe the rules of the road.
The same is true as we travel through cyberspace.
Netiquette - network etiquette or Internet etiquette
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We interact more and more with the written word all the time
Without immediate feedback from the reader, it’s easy to be misunderstood
Email is still a formal correspondence
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Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it
Respond to emails within the same time span you would a phone call
Use a professional font, not decorative Be cautious about sending personal
information
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Should be meaningful Should give your reader an idea of the
content of the email Should be appropriate, because anyone
can look at the subject, even if the recipient chooses not to open the message› For example: Confidential: Sale numbers for
October When changing the subject, start a new
message
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Respond in the same time frame you would respond with a phone call
Be conscious of responding to the sender or Reply to all › Do not overuse Reply to all
Be conscious of your recipient Don’t expect an immediate response
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Write in a positive tone When I complete the assignment
versus If I complete the assignment Avoid using negative words
› Words that begin with “un, non, or ex” or end with “less”
Use smiles , winks ;-) and other graphical symbols only when appropriate
Use please and thank you
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Check your grammar and spelling Use proper structure and layout Be efficient
› Emails that get to the point are much more effective
Address all the questions or concerns to avoid delays
Read the email before you send it Plz Don’t Abbrvt. Try to keep the email brief (one screen
length)
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Use sarcasm or rude jokes Respond if you are upset. Take some
time to cool off and consider appropriate response.
Attach unnecessary files Use CAPITALS Leave out the message thread Use long sentences Leave irrelevant information
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When you are sending attachments, include in the email the filename, and what it contains› Attached: “Project3Proposal.doc” with my
proposal. Consider sending files in rich text
format (rtf) or portable document format (pdf) to ensure compatibility
Attachments often carry viruses
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Identify yourself Keep it short
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What does your email address say about you?
Should be appropriate to the audience› Consider a second address for professional
use Consider your first initial and last name
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Don’t reply to spam Replying confirms that the address is
‘live’
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