E M P L O Y E Eg u i d e b o o k2 2 J u n e 2 0 1 5

E L E V E nCURRENT LOCATION: Introduction StoryCURRENT LOCATION: Gezellig

gezellig

the meaning spans everything from cozy to friendly, from comfortable to relaxing, and from enjoyable to gregarious.

Amsterdam is gezellig. Rotterdam is not.

ORIGIN: NETHERLANDS

\’heh-SELL-ick\

CURRENT LOCATION: Bacan

bacAn a statement or assertion when awesome just doesn’t cut it. See: totally bitchin’

\ba-KAHN\

ORIGIN: CHILE

E L E V E nCURRENT LOCATION: Introduction StoryCURRENT LOCATION: Send

SENDTo propel, direct, or launch one’s self through the air with a sense of freedom.

“man, he just sent that pillow line like a pro.”\’send\

ORIGIN: CRESTED BUTTE

E L E V E nCURRENT LOCATION: Introduction StoryCURRENT LOCATION: Yow!

Yes! A declaration, evoking a sense of accomplishment. Also, in close association with gnarly.

\’yow\

yow

ORIGIN: ICELAND

makes it seem as if the air is roaring from getting cut in half, I know it’s not a bad thing, that’s just how helicopters sound, but luckily

these headphones do a great job of muffling that noise, allowing me to hear our guide’s wise words as we leave the chalet underneath us. He’s been skiing his whole life, the guide, even won a few World Cup races a while back, but now he is our adrenaline commander for the week. I met him last night, and I got to be honest, I’d trust him on any backcountry run with my newborn strapped to his back. The wife might feel other-wise, but she wasn’t sitting around the fireplace last night talking about all those little idiosyncrasies of the mountain that only he could know. Some people may call those imperfections, but no, that’s the good stuff.

“STRAP IN! Pretty tough headwinds down here but it clears up nicely near the summit. Loads of champagne powder up there, we’re in for a perfect day, but you’re gonna have to work for it!

Waist deep in cold smoke, we got to be the first to mark fresh pow-der with the signature of each run, the undisturbed glory of virgin snow. I’ve seen a lot of the world, been to places, remote, urban, jun-gle, beach, mountain, desert, underground, you name it -- but this was different. Champagne powder is something else, cutting down the backside of the mountain, I get a faceful of it on every turn. It’s too light to make a snowball, and it sparkles in the sunlight, making almost millions of little rainbows in the air. I don’t even bother get-ting my camera out, certain moments aren’t meant to be captured.

In a way this represents freedom in it’s purest form, for I had forgotten about the rest of the world. At the bottom of the run we skied right up to the back, just past the door to the chef’s kitchen where he was smoking some duck for our upcoming meal. It smelled like heaven. If we want-ed, massages could be summoned at the drop of a hat, but our epic ap-petite took precedent. Our guide got the fireplace roaring in the chalet and set out some of my favorite beers harking back to my European summers abroad as a spritely college student. It’s nearly impossible to get this stuff in the states. No detail was spared that day. They anticipat-ed every notion of what I would expect to be the “Best day of my life.”

CURRENT LOCATION: Introduction Story

THE

COMING

PROPELLERBLADES

SOUND

FROM

THE

Our purpose is to custom-make powerful experiences that impact the people who impact the world.

t h e m i s s i o n

CURRENT LOCATION: The mission

of

best daylife

t h e u n n o f i c i a l m i s s i o n s t a t e m e n t

your

CURRENT LOCATION: The real mission

The Alpha Explorer! The tenacious innovator. Yes, the adven-ture capitalist. Behold, the bullfighters of the business world.

El jefe! Madame Matador! We await your arrival. These are the great lovers of life and they will all come. We will serve them champagne powder and get them drunk on pure adrenaline. We will comfort their cohorts and coddle their companions. We will deliver something no one else on earth can; a wildly positive, deeply personalized vacation in a hidden corner of the world. An experience that is one better than all the rest. We are their safe haven from modern life. Eleven will be their go-to hideout.

alpha explorer

THE

CURRENT LOCATION: The alpha explorer

ven hea

schedulea h e a d o f

w e l c o m e t 0

coloradohospitality

This is the most important ingredient in the recipe; it’s our secret sauce. The easy-going, camp-fire vibe of the Colorado back-coun-

try is legendary. Here’s a few pointers on perfecting the art of making people never want to leave.

No Bad Day Policy This is important. Unlike other resorts and guide operations, we don’t acknowledge “rain” days. There are no rain-checks on these properties. Be prepared to improvise and be creative. They came to have a once-in-lifetime experience and so be it.

Colorado Clairvoyance It’s not hard to provide a perfect experience. But you’ll have to think ahead of the game. Sense apprehension. Anticipate boredom. Be ready to offer a kind word or crack a joke if things get slow.

Learn 5 Bob Hope Jokes Nothing breaks up unforeseen monotony and puts people at ease like a Bob Hope joke. Practice these and be ready to deploy in a moment of blah.

CURRENT LOCATION: Colorado Hospitality

GOD

HEREWO R K S

H E ’ S N O T O N O U R P A Y R O L L B U T ,

It’s a long winding road, far from the nearest high-way, it’s all mountains here, ridges, trees, not another

soul in sight. On the way to Chalet Pelerin, we passed a little clapboard chapel, it looks like it was built in the 1500s, medieval, run-down, no one had probably set foot in there for a 100 years. You could probably smell the mustiness inside too, damp, like an old cheese cel-lar. We pulled over and parked the Bentley off the the side of the road, out of harms way, and walked around the historical grounds. About a hundred yards behind the chapel on a winding riverbank lay a beautiful picnic arrangement for us; freshly baked bread, cured meats, cassoulet, which was a local bean and duck stew, softly bubbling in a black pot above the crackling fire. The odyssey to reclaim my spirit tasted good, a perfectly sea-soned funk-eraser, and I could feel that euphoria re-turning once again. Here, you talk about the soul and spiritual vision as if it were the most natural subject in the world. It’s in abundance here. It’s everywhere.

s o u l f u l l

CURRENT LOCATION: Tagline

we’re all guidesR ight in the center of the molten lava core of the Eleven Experi-

ence, you’ll find Irwin Guides. The whole thing is wrapped around these guys. This small group of highly-trained outdoor adventure and angling specialists have been helping guests carve out extraordinary paths on pristine slopes and isolated river edges for over five years. Head-quartered on a mountaintop with a commanding view of over 600 inches of yearly snowfall, the guides are hand-selected to intro-duce our guests to the next level. We all need to do this. Chefs, Valet, Housekeepers, Directors, Accountants and Drivers; no matter your job description, we are all here to help guide something spectacular.

CURRENT LOCATION: We’re all guides

the eleven pit crewT

he squad. The team. The glue. You can sniff us without any of the harmful long-term effects, too. We are the ones inside the studio,

the workshop, the kitchen. The ones orchestrating your best day ever. Our mission is to keep the wheels turning and the gears grinding to keep your fire alive. No matter the role, we burn the midnight oil so that you don't have to.

CURRENT LOCATION: The eleven pit crew

time wiselys p e n d i t

a l l w e h a v e i s

O U R L O C A T I O N S

CURRENT LOCATION: Our locations

S C A R P R I D G E L O D G E

Crested Butte, CO, USA

CURRENT LOCATION: Scarp Ridge Lodge

CURRENT LOCATION: Scarp Ridge Lodge

C H A L E T P E L E R I N

Le Miroir, France

CURRENT LOCATION: Chalet Pelerin

CURRENT LOCATION: Chalet Pelerin

C A N A L H U I SAmsterdam, Netherlands

CURRENT LOCATION: Canal Huis

CURRENT LOCATION: Canal Huis

get

rich scheme quick

CURRENT LOCATION: Coming soon

c o m i n g s o o n

Bahama House Inn

CURRENT LOCATION: Coming soon

Bahamas

25 29’ 54” N 76 37’ 57” W

Deplar Farm

CURRENT LOCATION: Coming soon

Iceland

65 57’ 0” N 18 37’ 0” W

Taylor River Lodge

CURRENT LOCATION: Coming soon

Colorado

38 53’ 10.6” N 107 6’ 25.2” W

RioPalena Lodge

CURRENT LOCATION: Coming soon

Chilean Patagonia

42 55’ 0” S 72 42’ 0” W

1. Sum up Colorado Hospitality using only 6 words.

2. A fishing rod is not a pole. Explain.

3. When greeting our guests it is customary to give them a:

A. Chest bump

B. Firm handshake

C. Big bearhug

D. Fist pound

E. Whatever you think they are comfortable with.

4. You should always ___________ what our guests’ desires are.

A. Guess

B. Anticipate

C. Not care

5. Are there any bad days allowed at Eleven?

A. Yes

B. No

6. What’s the “Whipping Post?”

A. An Allman Brothers song

B. How we discipline unruly guests

C. The bar at Scarp Ridge Lodge

D. A and C

7. This is only a test (True/False)

be ready at any time to answer these questions.

CURRENT LOCATION: Quiz

e m p l o y e e g u i d e b o o k

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