1

Mohamed Shehata Eissa

Etay El Baroud, El-Behaira +2 0106 15 25 625 m.eisa89@yahoo.com

Date Of Birth: June 26, 1989 Nationality: Egyptian Military Status: Exempted Social Status: Single

Summary

Front Desk Team leader

I have been working at Grand Rotana Resort and Spa as a front desk agent for 4 years which is

added to me a good experience in the hospitality domain and the guest satisfaction. Acting Front

Desk Team leader as of June, 2015 till now.

Education

- Faculty of Tourism and Hotels, Menoufia University, Sadat branch |2010

- Department : Hotel Management.

- Overall Grade: Good.

- Graduation project : Very Good.

Experience

June 2015 t i l l now| Acting Front Desk Team leader

Grand Rotana Resort and Spa| Sharm EL Sheikh - Egypt

Responsibilities and Duties of the above position:

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival

through to Departure.

Maintains good working relationship with all Front Office employees with particular emphasis on

Guest Service Agents and Guest Relations.

2

Mohamed Eissa

Supervises all Front Desk employees ensuring guests are received in a professional and friendly

manner.

Ensures that the guest receives the accommodation he/she is expecting.

Deals swiftly, efficiently and sensitively to guest complaints and follows through.

Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report,

Rate Discrepancy report and Housekeeping Discrepancy report.

Maintains an up to date back up report during shift.

Responsible for pre-shift team brief and end of shift handover.

To have a full knowledge of daily, monthly and yearly targets.

Ensures new employee, re-training and corrective training is carried out.

Ensures that the Front Office Manager is informed about all the Front Desk developments.

Maintains the reception log book, filing system and stock/stationery.

Ensures all reception employees adhere to all Hotel policies and procedures.

May 2012 ti l l June 2015| Receptionist

Grand Rotana Resort and Spa| Sharm EL Sheikh - Egypt

Responsibilities and Duties of the above position:

Check in / checkout.

Ensures incoming guests are given the highest possible personal service.

Maintains effective communication with all related departments to ensure smooth service delivery.

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till

departure.

Greets guests on their arrival ensuring they feel expected and welcome.

Maintains an up to date knowledge of hotel and local services and supply information respond to

guest queries.

Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at

all times.

Ensures that all bills closed on shift are checked and are closed correctly to the required standard and

policy.

Blocking pre arrival rooms.

To ensure that the standards required by Law and by Management are maintained at all times in the

areas

3

Mohamed Eissa

May 2011 ti l l April 2012| Telephone Operator

Grand Rotana Resort and Spa| Sharm EL Sheikh - Egypt

Responsibilities and Duties of the above position:

Direct calls to guestrooms, staff or other department in the hotel.

Take and distribute messages for guests.

Wake up call delivered within 2 Min. of requested time & Wakeup call in calm and clear voice,

including time of day and guest name.

October 2010 – April 2011|Chef (Second Commis )

Hilton Waterfal ls Resort | Sharm EL Sheikh - Egypt

July 2008 – October 2008 | F&B Training

(Summer Training) San Geovanni Cleopatra | Matrouh

Languages

Arabic Mother Tongue English First Language - Very Good in both writing & reading Russian On going (Speaking – Writing – Reading)

Computer

Microsoft Office (Word- Excel) Opera Front Office system

Training, Development & Special Projects

Along my 6 years of hospitality experience, I have been subject of developing in the following

areas:

Communication Skills Upselling skills. Be my guest. Handling Guest Complaints. Guest Courtesy.

Reservation Technique. Telephone manner & skills Food & Beverage skills. HACCP (Food Safety). Fire fighting & System Alarm.

4

Mohamed Eissa

Excellence certificate:

Certificate in recognition of commitment to excellence and high

performance in reservation standard. (Bronze award), 2013.

Skills

Self Confident

Positive Attitude with Excellent Communication Skills

Calm &Patient in Emergency Situations

Able to Follow Procedures of the Hotel/Company Standard

Leadership abilities.

Ability to work under pressure.

Smart looking and keen on good personal appearance.

Ability to work in a group or individually according to the job requirements.

Self motivated and hard working.

Highly communication skills.

Participation in the placement of members of the participating delegations - “Egypt Economic

Development Conference” 2015 including 11 of the kings , Presidents and Vice presidents of the

participating countries.

Participation in the placement of members of the participating delegations - “COMESA Conference”

2016 including 8 of the kings , Presidents and Vice presidents of the participating countries.

References:

Mr. Ahmed Ibrahim +2 0100 0045 779 (Was my Director of Rooms at Grand Rotana)

Currently: (General Manager Royal Tamara Resort – El Dammam , K.S.A).

Mr. Bassem Alfy +2 0127 9586 700 (Was my Assistant Director of Front Office in

Grand Rotana)

Currently: (Front Office Manager at Sonesta Hotel Tower & Casino, Cairo).

Mr. Khaled El Gaafary +2 0122 267 5216 ( Front Desk Manager at Grand Rotana )

Mr. Mohamed Belal +20100 982 0299 ( Front Desk Manager at Grand Rotana )

Thank you for your concern shown by reading my Curriculum vitae.