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InfluencingCustomer Connection – Enable the Installed baseDelivery Call for Customer Connection PM/EAM Cycle 2

Zeliha Dikmen / Stephan BantlinJune 12th, 2012

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 © 2012 SAP AG. All rights reserved. 2

Legal disclaimer 

This presentation outlines our general product direction and should not be relied onin making a purchase decision. This presentation is not subject to your licenseagreement or any other agreement with SAP. SAP has no obligation to pursue anycourse of business outlined in this presentation or to develop or release anyfunctionality mentioned in this presentation. This presentation and SAP‟s strategy

and possible future developments are subject to change and may be changed bySAP at any time for any reason without notice. This document is provided without awarranty of any kind, either express or implied, including but not limited to, theimplied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in thisdocument, except if such damages were caused by SAP intentionally or grossly

negligent.

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Influencing through customer connection  – A joint and transparent process

Planning of focus topics(Focus Topic Roadmap)

Detailed analysis anddecision on implementation

Delivery of notes andsupport packages

Continuous improvementof the Customer

Connection process

Submit improvement requests

Subscribe for improvement requests

Hand insuggestions forFocus Topics

Provide feedback indevelopment and testing

Provide feedbackon productive use

Decision Meeting

Definition ofFocus Topics for

improvements

Collection ofImprovement

Requests 

Selection ofimprovementrequests for

implementation

Development(delivered as notes

 /SP)

Productive use incustomers„ 

systems

Kick-Off Final Call Selection Call  Delivery Call 12.06.2012 

End of Collect Phase < 6 months*2 weeks6-8 weeks ~ 4 weeks

Collect Select DevelopDefine Use

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In Total 81 Improvement Requests (IRs) have been provided.• 56 IRs with at least five “subscribed customers” were submitted. • 7 IRs planned for development

• 4 IRs which are rejected due to violating design rules/impact (structural changes)

• 9 IRs which are rejected due to available functionality

• 36 IRs not to be handled or not evaluated due to prioritization and high # of submitted IRs

• 25 IRs missed 5 subscriptions or lead customer

Summary of PM/EAM Cycle 27 Improvement Requests Selected for Development

IRs planned for development

IRs which are rejected due to violating design

rules/impact

IRs not be handled or not evaluated due toprioritization and high # of submitted IRs

IRs which are already available

IRs missing 5 subscriptions

7

36

25

9

4

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Focus Topic PM/EAM Cycle 2  (1/2) SCOPED 

1 As planned in SAP‟s roadmap which might be subject to change 2 If planned feature being made available by SAP

Source: QGP, GUGO, Customer Communities

Nr. Headline Description Decision &Rationale

Possible Delivery1 IR Owner SubscribedCustomers2

1 PM-110 Enable variableorder view with all existingscreens, especially the costoverview

Enhance the work order view to a variable viewthat supports all existing sub-screens especiallythe cost information

Scoped only in SP for EhP6SP stack mid Apr 2012

(to downport costs on orderheader to EhP3 underevaluation)

GISA(SylkeClemens)

• GISA• Stadtwerke

Hannover• BTC AG• KASTO• Uniklinik

Regensburg

2 PM-117 Display classificationdata in FL/EQ lists:

PM-117 Display classification data in FL/EQlists: save user layout settings, show allcharacteristics

Scoped EhP0- EhP7 in SPNoteSP stack mid Apr 2012

ATOS (OlafHenke)

• ATOS• Lonza AG• swb AG• Stadtwerke

Hannover• ICS Adminservice• BTC AG• Zwickauer

Energievers.• Uniklinik

Regensburg• Hansgrohe AG• MVV

3 PM-082 Include incominginvoice document indocument flow of order

In the document flow of the work order thegoods receipt and invoice should be displayedwith the ID and the possibility to navigate to

these documents

Scoped EhP0- EhP7 in SPNoteSP stack mid Apr 2012

ATOS (OlafHenke)

• ATOS• swb AG• ICS Adminservice• RWE

• BTC AG• Zwickauer

Energievers.• Sanofi-Aventis• Uniklinik

Regensburg• SCA Hygiene• MVV

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Focus Topic PM/EAM Cycle 2  (2/2) SCOPED 

1 As planned in SAP‟s roadmap which might be subject to change 2 If planned feature being made available by SAP

Source: QGP, GUGO, Customer Communities

Nr. Headline Description Decision &Rationale

Possible Delivery1 IR Owner SubscribedCustomers2

4 PM-097 Display additionalinformation in document flow

PM-097 Display additional information indocument flow, such as vendor name, POdescription

Scoped EhP0- EhP7 in SPNoteSP stack mid Apr 2012

ATOS (Olaf Henke • ATOS• swb AG• BTC AG• Zwickauer

Energievers.• KASTO• Uniklinik Regensburg• SCA Hygiene• MVV

5 PM-087 Link DMSdocuments to maintenance

orders 

Enable the link to DMS for work orderswithout reference to notification or technical

object

Scoped EhP5 - EhP7 in SPNote depending onmanual effortSP stack mid Apr 2012

Vattenfall(Bodo Fritze)

• Vattenfall• swb AG

• Andreas STIHL AG• StadtwerkeHannover

• RWE• BTC AG• KASTO• Uniklinik Regensburg• SCA Hygiene

• Hansgrohe AG• Dyckerhoff AG

6 PM-091-04 Enable possibilityto enter opening horizon incalendar days

Enable possibility to enter opening horizon incalendar days and not only as % ofmaintenance cycle

Scoped EhP0- EhP7 in SPNoteSP stack mid Apr 2012

MVV(Klaus Fischer)

• BTC AG• KASTO• Uniklinik Regensburg

• SCA Hygiene• Hansgrohe AG• MVV

7 DEIG Deactivation of measurement points / counters via list

Scoped EhP4- EhP7 in SPNote depending onmanual effortSP stack mid Apr 2012

Bundeswehr • Bundeswehr• Canadian DND• US Navy

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Delivered Improvement Details

1. Document Flow Enhancements

2. Documents in PM Order

3. Costs in Basic Order View

4. OAA in Web Dynpro5. Classification Data in Lists

6. Maintenance Plan Opening Horizon in Days

7. EAM, Mass Deactivation of Measuring Points and Counters

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1. Enhancements in PM Document Flow

Functionality:

• Display of new objects

• Invoice

• Service Entry Sheet

• RFQ

• Double Click display document

• Additional Information in Columns

• BAdI for additional columns available

• User Specific ALV Layout possible

Benefits:

• Better Usability

• Better display of information

Effort

• Manual Implementation approx. 4h

Available in the following SP´s

• EhP0 SP21

• EhP2 SP11

• EhP3 SP10

• EhP4 SP11

• EhP5 SP08

• EhP6 SP03Technical Facts

SAP Note 1674883

Business FunctionLOG_EAM_CI_6

Switch :EAM_SFWS_ORDER_DOC_FLOW_ENH

Online Help

• Online Help Business Function

• Online Help Document Flow

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1. Enhancements in PM Document Flow

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2. Documents in PM Order Header and Operation SAP GUI

Functionality

• Allocate Existing Documents to

• PM Order Header/ Operation

• Creation of new Documents out of PMOrder

• Display of Multiple Original in one

Document• Display documents allocated to

• Functional Location

• Equipment

• Assembly

• Notification

• ALV

Benefits:

• Better Usability

• Compliant documentation within PM Order

Effort

• Manual Implementation approx. 4h

Available in the following SP´s• EhP0 SP21

• EhP2 SP11

• EhP3 SP10

• EhP4 SP11

• EhP5 SP08

• EhP6 SP03

Technical Facts

SAP Note 1673999 

Business FunctionLOG_EAM_CI_6

Switch :EAM_SFWS_ORDER_DMS_ASSIGNMENT

Online Help

• Online Help Business Function

• Online Help Document Assignment 

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2. Documents in PM Order Header and Operation

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2. Documents in PM Order Header and Operation WebDynpro

Functionality

• Allocate Existing Documents to

• PM Order Header/ Operation

• Creation of new Documents out of PM Order

• Display of Multiple Original in one Document

• Display documents allocated to

• Functional Location

• Equipment

• Assembly

• Notification

Benefits:

• Better Usability

• Compliant documentation within PM Order

Available in the following SP´s• EhP6 SP04

Technical Facts

Only implementable via SP04

Prerequisite Business FunctionLOG_EAM_CI_6

Switched via customizing view V_EAM_ACT_FUNC,

ID of Additional Function: PM087_WD

Online Help

• Online Help Business Function

• Online Help Document Assignment 

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2. Documents in PM Order Header and Operation

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3. Costs in Basic Order View on header level

Functionality:

• Display and Maintenance of Costs on headerlevel is possible now(SAP GUI)

• BAPI ALM_ORDER_MAINTAIN is adapted

Benefits:

• Better Usability due to flexible UI now includingcosts

Available in the following SP´s• EhP0 SP21

• EhP2 SP11

• EhP3 SP10

• EhP4 SP11

• EhP5 SP08

• EhP6 SP03

Technical Facts

SAP Note 1703800 

Business FunctionLOG_EAM_CI_6

Switches:EAM_SFWS_ORD_COSTS_BY_VALU_CAT

EAM_SFWS_ORD_COSTS_VALU_CAT_EAOnline Help

• Online Help Business Function 

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3. Costs in Basic Order View on operation level

Functionality:

• Display and Maintenance of Costs on operationlevel is possible now(SAP GUI)

• BAPI ALM_ORDER_MAINTAIN is adapted

Benefits:

• Better Usability due to flexible UI now includingcosts

Available in the following SP´s• EhP5 SP08

• EhP6 SP03

Technical Facts

SAP Note 1703800 

Business FunctionLOG_EAM_CI_6

Switches:EAM_SFWS_ORD_COSTS_BY_VALU_CATEAM_SFWS_ORD_COSTS_VALU_CAT_EAEAM_SFWS_OPER_COSTS_VAL_CAT_EA

Prerequisite:Business Function LOG_EAM_OLC is active

Online Help

• Online Help Business Function 

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3. Costs in Basic Order View

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3. Estimated Costs in Web Dynpro

Functionality:

• Maintenance of Estimated Costs on header levelis possible now in Web Dynpro

Benefits:

• Better Usability due to flexible UI now including

costs

Available in the following SP´s

• EhP6 SP03

Technical Facts

Only implementable via SP03

Prerequisite Business FunctionsLOG_EAM_CI_6LOG_EAM_SIMPLICITY

LOG_EAM_SIMPLICITY_2Online Help

• Online Help Business Function 

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4. Operation Account Assignment in Web Dynpro

Functionality:

• Orders with an operation account assignment arenow allowed in Web Dynpro

• BAPI has been adapted 

Benefits:• Web UI now supports Operation Account Assignment

Available in the following SP´s• EhP6 SP04

Technical Facts

Only implementable via SP04

Prerequisite Business FunctionsLOG_EAM_CI_6LOG_EAM_OLCLOG_EAM_SIMPLICITYLOG_EAM_SIMPLICITY_2

Switched via customizing view V_EAM_ACT_FUNC,ID of Additional Function: PM110_WD

Online Help Online Help Business Function

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4. Operation Account Assignment in Web Dynpro

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5. Classification Data in Lists

Functionality

• User specific layout per Class possible

• Display more than 20 Characteristics

• Display of characteristics with multiple values

• Equipment List IE05 / IH08

• Functional Location List IL05 / IH06 

Benefits:

• Better Usability 

Effort

• Manual Implementation approx. 3h

Available in the following SP´s• EhP0 SP21

• EhP2 SP11

• EhP3 SP10

• EhP4 SP11

• EhP5 SP08

• EhP6 SP03

Technical Facts

SAP Note 1674343

Business FunctionLOG_EAM_CI_6

Switch:EAM_SFWS_TECH_OBJ_LIST_CLASSIF

Online Help

Online Help Business Function

Online Help List Editing with Characteristics 

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5. Classification Data in Lists

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6. Maintenance Plan Opening Horizon in Days

Functionality:

• Possibility to maintain the opening horizon indays

• Strategy

• Maintenance Plan (Strategy and Single Cycle)

• BAPI

• SAP GUI and Web Dynpro• Days or Factory Calendar Days

Benefits:

• Better Usability

Effort

• Manual Implementation approx. 4h

Available in the following SP´s• EhP0 SP22

• EhP2 SP12

• EhP3 SP10

• EhP4 SP11

• EhP5 SP08

• EhP6 SP03Technical Facts

SAP Note 1665158

Business FunctionLOG_EAM_CI_6

Switch:EAM_SFWS_MPLAN_OPEN_HORIZ_DAYS

Online Help

Online Help Business Function

• Online Help Opening Horizon in Days 

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6. Maintenance Plan Opening Horizon in Days

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7. EAM, Mass Deactivation of Measuring Points andCounters

Functionality:

• Deactivation of Counters in List

• IK08 Change Measurement Points

Benefits:

• Better Usability

Available in the following SP´s

• EhP4 SP11

• EhP5 SP08

• EhP6 SP02

Technical Facts

SAP Note 1664764

Business FunctionLOG_EAM_MPOINT_MASS_DEACT

Switch :EAM_SFWS_MPOINT_MASS_DEACTIV

Online Help

• Online Help Business Function• Online Help Deactivation Counter 

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7. EAM, Mass Deactivation of Measuring Points andCounters

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Improvement finder

Find delivered improvements easily by using:

www.sapimprovementfinder.com 

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Questions & Answers

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