efqm excellence model & levels of excellence learning edge - july 05
DESCRIPTION
EFQM Excellence Model & Levels of Excellence Learning Edge - July 05. Agenda. The EFQM Model reflected in Levels of Excellence Examples of improving results/performance from R4E projects Examples of improving results/performance from C2E. EFQM Levels of Excellence Overview. Recognised. for. - PowerPoint PPT PresentationTRANSCRIPT
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EFQM Excellence Model &
Levels of Excellence
Learning Edge - July 05
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Agenda
• The EFQM Model reflected in Levels of Excellence
• Examples of improving results/performance from R4E projects
• Examples of improving results/performance from C2E
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EQA
Recognisedfor
Excellence
Committed to Excellence
• Based on the full EFQM model• 75 page submission in English• Team of 4 - 8 International Assessors• Consensus and full Site Visit• Enhanced Feedback• Recognition at around 600+ points
• Based on the full EFQM Model• 50 page structured submission in the
local language or via workshop approach• 3 - 5 Assessors• Consensus and basic Site Visit• Feedback Report at criteria level• Recognition at 400+ points
• Based on the 9 criteria of the EFQM Model• 12 page SA summary + improvement plan• Two stage process, assessment and
site visit• Supported by one Validator• Recognition based on implementation
of an improvement plan (no points)
EFQM Levels of Excellence Overview
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Main Objectives of the scheme• Provide clear milestones on the journey
to Excellence
• Maximise the number of organisations applying the fundamental concepts & principles of the EFQM Excellence Model
• Provide practical products and services that help organisations improve
• Provide consistent, European-wide recognition delivered by EFQM & its National Partners
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Common features of all Levels
1. Based on feedback
2. Delivered to a common standard
AND…
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Common features of all Levels
3. Based on the Model & RADAR
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The Model + R4E
The EFQM Excellence Model is reflected in the Recognised for Excellence process as follows:
• Assessment against the 32 criterion parts + RADAR
• Written feedback against the 9 criterion parts
• Must score above 400 points after a site visit to be successful
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Examples of R4E Improving results/performance 1
• Public Sector Organisation - UK:• Our assessment was good for Key
Performance Indicators but low for others
• Assessment showed that although highly focused on all Stakeholders in our approaches, measurement was not being undertaken to reinforce this
• Measuring in all areas and getting good feedback will help us with our image and ensure we are focusing on the right areas for stakeholders
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Examples of R4E Improving results/performance 2
• 2. Production Company - Poland:• Preparing for the assessment was
motivating for our people and that increased satisfaction, which in turn has an impact on production
• The process for R4E asks organisations to look at and describe their processes, at the same time he highlighted improvement opportunities for us
• Achieving R4E increased our standing & prestige in the context of EU integration and as a group of well managed European organisations
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Examples of R4E Improving results/performance
• Telecom Services - Various:
• Assessment highlighted gaps in Assessment and Review of processes
• Projects were set up to review performance including benchmarking
• Improvements in process performance led to improved Key Performance Results
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The Model + C2E
The EFQM Excellence Model is reflected in the Committed to Excellence process as follows:
• Assessment against the 9 criterion parts
• Validation of improvements using RADAR
• Written feedback for each improvement action
• All three improvements must pass a profile to be successful
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The C2E Process
inte
rnal
Analysis&Action Plan
Version 1
12 pages
Execution & Follow-upof Action Plan
Site visit
1 day
Version 2
12 pages
6 – 9 months
perf
orm
ance
time
exte
rnal
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Examples of C2E Improving results/performance 1
• Service Company - Spain• Action - to develop a set of job
specific training plans and evaluation
• Improvement – understanding the current state and implementing training and development to cover gaps
• Impact on Results – improved people satisfaction and improved performance because people are better equipped to deliver targets
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Examples of C2E Improving results/performance 2
• 2. Telecoms Company – Czech Republic
• Action – Develop and deliver a Data Roadshow
• Improvement – Communicate to the companies people on a wide basis regarding products and services available
• Impact on Results – improved people satisfaction because they had access to people through the Roadshow they didn’t normally see. Improved Key performance results because of increased sales.
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Examples of C2E Improving results/performance 2
• 3. Government Organisation - Belgium
• Action – Develop a performance Management System
• Improvement – Changes in reporting mean quantitative and qualitative measures now required
• Impact on Results – improvement in business planning leading to improved overall management of the organisation and consequently on performance results
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General Benefits of applying the Model through C2E• Identification of Organisations
strengths and areas for improvement assessed against the most widely used management framework
• Structured process for identifying, prioritising, documenting and implementing improvement activity
• Feedback from external Validator on the implementation of the projects
• Where successful, recognition (logo’s, certificates, database entry and newsletter mention)
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General Benefits of applying the Model through R4E• External identification/validation of
your Organisations strengths, areas for improvement & score profile by fully trained assessors using a proven management framework
• Written feedback helping you to improve the quality of input to your business planning process
• Where successful, recognition (logo’s, certificates, database entry & newsletter mention)
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