efqm excellence model 2010 the impact of sustainability on the “new” european excellence model
TRANSCRIPT
EFQM Excellence Model 2010
The Impact of Sustainability on the “New”
European Excellence
Model
EFQM Excellence Model 2010 The EFQM Review
Focus on what “matters”
Define KEY Results
Stakeholder balance
Revise “weightings”
Look forward – sustainability
Creativity & innovation
EFQM Excellence Model 2010
RADAR LogicExcellence ModelFundamental Concepts
EFQM Excellence Model 2010
Fundamental Concepts
EFQM Excellence Model 2010
Fundamental Concepts of Excellence
Taking Responsibility for a Sustainable
Future
EFQM Excellence Model 2010
Leadership
People
Strategy
Partnerships & Resources
Processes, Products &
Services
People Results
Society Results
Customer Results
Key Results
Criteria
Enablers Results
Learning, Creativity and InnovationWhat the organization does? What the organization achieves?
EFQM Excellence Model 2010
2a clearer focus on ‘external’
environment
2b emphasis on ‘internal’ & ‘capabilities’
2c ‘sustainability’ into strategy
2 - Strategy
EFQM Excellence Model 2010
8a Perceptions
8b Performance Indicators
• Better guidance to include the societal & environmental aspects of the ‘strategy’
8 - Society Results
• Develop & agree a set of performance indicators and
related outcomes to determine the successful deployment of
their societal and ecological strategy and related policies,
based on the needs & expectations of the relevant external
stakeholders
• Set clear targets for Key Results based on the needs and
expectations of their external stakeholders, in line with their
chosen strategy
Excellent organisations:
EFQM Excellence Model 2010
8 Society Results (1)
EFQM Excellence Model 2010
• Demonstrate positive or sustained good Society Results
over at least 3 years
• Clearly understand the underlying reasons & drivers of
observed trends & the impact these results will have on
the performance indicators & related outcomes
• Anticipate future performance and results
8 Society Results (2)
Excellent organisations:
EFQM Excellence Model 2010
• Understand how the Key Results they achieve compare to
similar organisations and use this data, where relevant,
for target setting
• Segment results to understand the experience, needs and
expectations of specific stakeholders within Society
8 Society Results (3)
Excellent organisations:
‘NEW’ EFQM Excellence Model
CSI
TargetsComparisons
Trends
Targets
Comparisons
Causes
R
Results
2010 2009 2008 2007 2006
EFQM Excellence Model 2010
Final Thoughts – Any Questions?
Thank You