efqm evaluering i aker solutions. · • identify documents • collect documentation goal: •...

part of Aker

© 2008 Aker Solutions

EFQM Evaluering i Aker Solutions.

23 februar 2010Sten Olsen

SO, 23.02.2010 Slide 2 © 2008 Aker Solutions part of Aker

Aker Solutions MMONS Bergen

■ EPCI kontraktør nesten 800 ingeniører og støtte■ Omsetter for ca 1,8 milliarder. ■ 5 – 8 prosjekter i parallell


EPCI ??

Engineering Procurement Construction Installation


Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Del av årlig plan

Quarter 1 Quarter 2 Quarter 3 Quarter 4

KPI Review

Review UQI Quart.-report

Follow-up Improvem. plan

AOP Annual Improvement plan incl. (Goal, KPI and Actions)

AOP Strategy/ Financeplan

Define Strategic Goals

People Survey (Bi Yearly)

Control Self Assessment

Analyse Customer Survey

Budget

EFQM Assessment


Rammer

■ Petroleumstilsynet● Styringsforskriften - § 21: Oppfølging

■ ISO 9001:2000, Quality management systems● 5.6 Management review

■ ISO 14001:2004, Environmental Management systems● 4.6 Management review

EFQM evalueringen må dekke kravene i de følgende:


EFQM Self Assessment Process

Data collectionPlanEvaluation

of this years process

ConsensusAssessment

Responsible:Functional VPs

Responsible:Process ownerQuality Management

Responsible: President

Responsible:Lead Assessor

Responsible:Process ownerQuality Management

Goal:• Prepare and

organise the process. • Perform necessary

training.

• Re-evaluate the process

• Establish Guidelinesfor data collection.

• Train the assessorteam

• Establish plan

Goal:• Provide documentation

of the performance foreach of the 9 criterions

• The criterions is divided between themanagement group.

• 3 weeks.

• Identify documents • Collect

documentation

Goal: • Identify strong areas

and areas forImprovement.

• Propose score.

• The team consist of:8-10 Senior personnel

• 3 weeks duration

• Assessor TeamEvaluation Report

Goal:• Perform EFQM Self

Assessment.

• Management Team +Lead assessor.

• One day session (08-20)

• Decide on strong areas and areas tobe improvedDecide score.

Goal:• Identify improvements

to next yeas process

• Improvement proposals.

Establish strategy and

Improvement plan


Assessor Team

■ 5-7 senior medarbeidere fra ulike operasjonelle avdelinger og 1-2 representanter fra fagforeningene danner evalueringsteamet. Prosesseier Kvalitet leder og administrerer evalueringen sammen med administrativ støtte.

■ Oppgaven er å evaluere bedriften etter EFQM modellens kriteria basert ledelsens dokumentasjon samt egen kjennskap til bedriften.

■ Alle får et 2 dagers “assessor kurs”. Så langt er ekstern lisensiert kursholder benyttet.

■ Grupper på to og to går gjennom alle 9 kriteria og gjør seg opp sin egen vurdering av disse. En halv dag pr. kriterium, Ni løpedager.

■ Konsensus går over to hele dager. Gruppen enes om:● Sterke sider● Områder for forbedring● Score for bedriften

■ Rapporten fra evalueringsteamet brukes som grunnlag for ledelsens egen evaluering.


Assessor Team Schedule

■ Monday Full day - Training■ Tuesday Full day - Training■ Wednesday ½ day - Criteria 2, Policy & Strategy■ Thursday ½ day - Criteria 9, Key Performance Results■ Friday ½ day - Criteria 5, Processes■ Monday ½ day - Criteria 6, Customer Results ■ Tuesday ½ day - Criteria 3, People■ Wednesday ½ day - Criteria 7, People Results■ Thursday ½ day - Criteria 4, Partnerships & Resourses■ Friday ½ day - Criteria 8, Society Results■ Monday ½ day - Criteria 1, Leadership, and Common & general themes ■ Tuesday Fullday - Preparations for Consensus meeting (support team only)■ Wednesday Full day - Consensus meeting■ Thursday Full day - Consensus meeting ■■ Status meeting every morning. 08:30 - 09:00 Locally & Net meeting

● Status.● Questions ● Clarifications & Missing documents


Assessor Team prepare for next criteria


Consensus

Typisk virkemiddel

En farge pr. gruppe

Samling ved flip-over for konsensus


Assessor Team Evaluation agrees on scoring


Resultatet


Copyright

Copyright of all published material including photographs, drawings and images in this document remains vested in Aker Solutions and third party contributors as appropriate. Accordingly, neither the whole nor any part of this document shall be reproduced in any form nor used in any manner without express prior permission and applicable acknowledgements. No trademark, copyright or other notice shall be altered or removed from any reproduction.


Disclaimer

This Presentation includes and is based, inter alia, on forward-looking information and statements that are subject to risks and uncertainties that could cause actual results to differ. These statements and this Presentation are based on current expectations, estimates and projections about global economic conditions, the economic conditions of the regions and industries that are major markets for Aker Solutions ASA and Aker Solutions ASA’s (including subsidiaries and affiliates) lines of business. These expectations, estimates and projections are generally identifiable by statements containing words such as “expects”, “believes”, “estimates” or similar expressions. Important factors that could cause actual results to differ materially from those expectations include, among others, economic and market conditions in the geographic areas and industries that are or will be major markets for Aker Solutions’ businesses, oil prices, market acceptance of new products and services, changes in governmental regulations, interest rates, fluctuations in currency exchange rates and such other factors as may be discussed from time to time in the Presentation. Although Aker Solutions ASA believes that its expectations and the Presentation are based upon reasonable assumptions, it can give no assurance that those expectations will be achieved or that the actual results will be as set out in the Presentation. Aker Solutions ASA is making no representation or warranty, expressed or implied, as to the accuracy, reliability or completeness of the Presentation, and neither Aker Solutions ASA nor any of its directors, officers or employees will have any liability to you or any other persons resulting from your use.Aker Solutions consists of many legally independent entities, constituting their own separate identities. Aker Solutions is used as the common brand or trade mark for most of these entities. In this presentation we may sometimes use “Aker Solutions”, “we” or “us” when we refer to Aker Solutions companies in general or where no useful purpose is served by identifying any particular Aker Solutions company.

efqm evaluering i aker solutions. · • identify documents • collect documentation goal: •...

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