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Effective Listening Skills Ferdinand C. Importado CPA, MBA

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Page 1: Effective listening skills

Effective Listening Skills

Ferdinand C. Importado CPA, MBA

Page 2: Effective listening skills

Listening

Active process of gathering information

Hearing

Attending

Comprehending

Responding

Not hearing

Physical action of gathering sound waves

Page 3: Effective listening skills

Listening skill

53%

Reading skill

17%Speaking skill

16%

Writing skill

14%Zeuschner (1997)

Page 4: Effective listening skills

50%Short messages upon hearing

25%48 hours after

Farrell and Farrell (1997)

Page 5: Effective listening skills

Sensing

Interpreting

Evaluating

Responding

Physical action of receiving sound waves.

Extracting meaning from words.

Judging the message based on the situation.

Turning listening into a two-way process.

Page 6: Effective listening skills

BARRIERS TO EFFECTIVE LISTENING

ENVIRONMENTALNon-human initiated

Human initiated

PSYCHOLOGICALBiases and faulty

assumptionsPre-occupationPsychological

distractors

PHYSIOLOGICAL / MENTAL

Congenital hearing impairmentEar infection

Hunger and thirstInformation overload

Vocabulary loadOther common

illnesses

Page 7: Effective listening skills

Strategies for improved listening

Do not over talk

Be motivated

Show genuine interest

Make eye contact

Show willingness to listen

Show empathy

Listen for concepts

Be patient

Listen openly without bias

Positive non-verbal cues

Don’t argue unless needed

Take notes, if necessary

Ask questions

Paraphrase


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