effective communication skills
DESCRIPTION
Effective communication skillsTRANSCRIPT
![Page 1: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/1.jpg)
Effective Communication Skills
![Page 2: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/2.jpg)
Objectives
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication
![Page 3: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/3.jpg)
What are the most common ways we communicate?
Spoken Word
Written Word
Visual Images
Body Language
![Page 4: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/4.jpg)
What is Communication?
Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
Communication is not a mysterious process.Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.
![Page 5: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/5.jpg)
The Communication Process
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
![Page 6: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/6.jpg)
Types of Communication
One-way communication
Two-way communication
One to many
![Page 7: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/7.jpg)
Components of Communication
Verbal CommunicationVerbal Communication
Vocal communicationVocal communication
Non-verbal communicationNon-verbal communication
![Page 8: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/8.jpg)
Features of Effective Communication
Active Listening
Eye contact
Posture
Simple language
Questioning skills
![Page 9: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/9.jpg)
Benefits of effective communication
Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image
![Page 10: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/10.jpg)
Barriers to communication
Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions
![Page 11: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/11.jpg)
Hearing Vs Listening
Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.You must choose to participate in the process of listening.
![Page 12: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/12.jpg)
Active Listening
The process of recognizing, understanding, andaccurately interpreting communicated messages
and responding to spoken and/or nonverbalmessages.
Steps to Effective Listening: Hearing Interpretation Evaluation Respond
![Page 13: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/13.jpg)
o Eliminate Noiseo Get Feedback – Verbal & Body Signalso Speak Slowly & Rephrase your sentenceo Don’t Talk down to the other persono Listen Carefully & Patiently
Improving Verbal Communication
![Page 14: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/14.jpg)
Improving Body Language
Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
![Page 15: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/15.jpg)
…in the new global and diverse workplace requires
excellent communication skills!
Success for YOU…
![Page 16: Effective Communication Skills](https://reader030.vdocuments.site/reader030/viewer/2022032701/563dba34550346aa9aa396f7/html5/thumbnails/16.jpg)
THANK YOU