edition 01.2011 e - book - basf plastics portal - global ...en_gb/function/... · 7 e-book -...

E - BookE-Solutions for BASF Plastics

Overview of e-Commerce activities and information provided in the PlasticsPortal

Edition 01.2011

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E-Book - Edition 01.2011

Contents

page 69page 70 - 79page 80

ContentsLiterature & NewsSustainability

Comprehensive Product Information

page 47page 48 - 56page 57 - 68

ContentsProducts & MarketsTechnical Resources and Consulting

Product and technical Information

page 81page 82 - 83page 84page 85

ContentsInfopointsE-SupportsPress releases BASF Plastics

Contact

page 19page 20page 21 - 24page 25 - 32

ContentsSystem requirements and available languagesAccess to BASF PlasticsPortalOverview of the most important features and functionalities of the portal

Introduction to usage of PlasticsPortal


ContentsOrder Lead TimesOrder CatalogueMy Orders

Order management


ContentsSelection of registration formFilling in registration formNext steps

Registration for PlasticsPortal

page 3page 4page 5 - 6page 7 - 8page 9 - 10page 11 - 12

ContentsE-Solutions of BASF at a glanceThe web-based solution: BASF PlasticsPortalSystem Integration Solution: ElemicaVendor Managed Inventory (VMI)All about service

E-Solutions with BASF: Which e-channel is “right” for you?

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E-Solutions with BASF: Which e-channel is „right“ for you?

page 7

page 8

Overview

Advantages for you

System Integration Solution: Elemica

page 9

page 10

Overview

Advantages for you

Vendor Managed Inventory (VMI)

page 4The right solution for every customerE-Solutions of BASF at a glance

page 11 - 12Customer serviceAll about service

page 5

page 6

Overview

Advantages for you

The web-based solution: BASF PlasticsPortal

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* ERP = Enterprise Resource Planning (e.g. SAP/R3)

The right solution for every customerBASF Plastics has created a portfolio of E-Business tools to make it easier, faster and more convenient for customers to do business with BASF. BASF is encouraging all of our customers to take advantage of the E-Business solution that best fits your needs.

E-Solutions of BASF at a glance

PlasticsPortalTarget group: ALL customers

PlasticsPortal is a web-based portal for BASF Plastics.

Support of the processes:- Order Management (order entry, order

status, etc.)- Information (product literature, Material

Safety Data Sheets, etc.)

Customer BASF

System Integration via ElemicaTarget group: Customers with medium to high number

of orders and order volume

System integration via Elemica is an automated data exchange between the ERP* system of the customer and BASF

Support of the processes:- Order to cash: from order entry till invoice- Vendor managed inventory (VMI): electronic

transfer of inventory levels and future demand (forecast)

Customer BASF

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OverviewUsing the PlasticsPortal you can obtain information and conduct your plastics business with BASF electronically.


Customer PlasticsPortal• Order entry• Order change / cancelation

• Order catalogue• Product information• Order Status• Invoice History

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Advantages for you

Diverse functionalitiesSimple ordering

Clear overview of product range and price structure

Access to detailed, up-to-date product information (e.g. technical data sheets, Material Safety Data Sheets, etc.)

Order and invoice history for all kind of transactions (“traditional” and e-commerce)

Product-specific additional services, e.g.:

Product selector: selection of products according to various criteria (by application etc.)

Troubleshooter: online help for solving injection moulding problems

Links to partner companies and to information from the plastics and chemical industry

User-friendly layout, clear navigation and support of several languagesStart page with useful information about plastics

Context-sensitive help functionSimple data exporting to ExcelOption for printout of relevant screensAvailable languages: German, English, French, Italian, Polish, Russian and Spanish (homepage and technical product information only available in German and English)Highest availability of services: 7 days/24 hours


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Overview System integration via Elemica provides direct data exchange between your ERP system and the ERP system of BASF. Additional information on BASF Plastics (e.g. product information) is accessible via the PlasticsPortal.


System Integration via Elemica(order entry, exchange of invoices, VMI etc.)

Customer

ERP* System

BASF

ERP* System

• Order create• Order change

• Demand forecast• Inventory actual usage

• Order response• Order Change• Advance shipping notice

• Invoice• eSignature

* ERP = Enterprise Resource Planning (e.g. SAP/R3)

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Advantages for you

Elemica opens up many doors for youThe connection to Elemica is your access to your most important customers and vendors in many different industries.

Elemica saves time and moneyInstead of communicating your order data via phone or fax, your and your partners‘ Enterprise Resource Planning systems automatically exchange the required information.

Elemica reduces your IT expensesOne connection to Elemica is simpler and more cost-effective for you than different connections to many companies.

Elemica - a secure issueAll transactions via Elemica are encrypted and the content is hidden to Elemica and third parties. In addition, every connected partner must identify itself with an electronic signature.

Elemica - the step into the futureThe pure exchange of order and invoice data is only the start. We are already working on a global network of entire value added chains, which will in turn lower your total process costs!


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Customer Customer‘s-ERP system

Metering device

Customer‘stank / silo

Inventory data

Forecast data

VMIS systemor other VMI

systemwith SAP

connection

Packagedproducts

Delivery BASF-ERPSAP

Order

Overview With VMI (Vendor Managed Inventory) BASF takes over parts of your supply chain management in particular materials management and order handling.


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Advantages for youThanks to the close cooperation between the customer and BASF, VMI offers a number of benefits for both sides.

Reliable product availability

Lower inventory levels

Lower process costs:

- raw materials management- ordering system- inventory management

and controlling

- Benefits of VMI for customer -

High predictabilityof customer demand

Lower inventory levels

Fewer order changes and less need forcoordination

Greater transparency ofsupply chain as a whole

- Benefits of VMI for BASF -


Use of standardised data exchange formats

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Customer ServiceThe several business units´ E-Support isyour contact for all questions related to the use of the PlasticsPortal. They arejust a click away:

Initial contact regarding automatedE-Solutions:

Information is available 24 hours a dayvia the BASF PlasticsPortal:

Technical queries on BASF products arehandled by the specialist staff at theInfopoints:

Engineering plastics: [email protected]: +800-858-72932, Fax: +49-621-60-66-14311

Polyamide Intermediates: [email protected]: +49-621-60-44112, Fax: +49-621-60-42622

Biodegradable Plastics: Contact form

S2S with BASF, Vendor Managed Inventory:Your BASF contact person

Elemica: www.elemica.com

www. plasticsportal.com

Biodegradable Plastics:

Contact form

Polyamid Intermediates:

[email protected]: +49-621-60-42888Fax: +49-621-60-92689

All about service

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Engineering Plastics:

Ultramid® / Capron® (PA) [email protected]® (PBT, PBT + ASA) Phone: +49-621-60-78780Ultraform® (POM) Fax: +49-621-60-78730Ultrason® (PSU, PESU, PPSU)Ultraclean Batch®

Foams:Basotect® [email protected]

Phone: +49-621-60-71796Fax: +49-621-60-72386

Palusol® [email protected]: +49-621-60-40487Fax: +49-621-60-66-40487

Styropor® / Peripor® /Neopor® (EPS) [email protected]

Styrodur® C (XPS) [email protected]

Neopolen® (EPE, EPP) [email protected]

Neopolen® P (EPP) Phone: +49-621-60-49394Fax: +49-621-60-66-49394

Neopolen® E (EPE) Phone: +49-621-60-47974Fax: +49-621-60-72034

Customer ServiceTechnical queries on BASF productsare handled by the specialist staff at the Infopoints:

All about service

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Reg

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page 17 - 18Registration, Terms of Use and PrivacyPolicy

Next steps

page 15page 16

General information

Example

Filling in the registration form

page 14Selection of registration form

Registration for PlasticsPortal

Contents

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2b

2a

1

After you have clicked on "Register for E-Commerce" on the European homepage of PlasticsPortal (1), select your registration form either as a BASF customer (2a) or as a new BASF customer (2b).

Selection of registration form

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General information

There are two different registration forms: one for BASF customers and one for new customers. As a BASF customer you provide company and user-specific details (pages A and B). As a new customer of BASF you will also be asked to provide information about material requirements and the delivery address (pages C and D).

The registration form consists of several pages. Each page must be signed by a member of staff at your company who is authorised to sign (this will generally be the Head of Purchasing).

All fields of the registration form marked with * must be completed. It is then up to you whether you complete the remaining fields.

After you have completed the registration form, send it via e-mail to the respective E-Support:

Engineering Plastics: [email protected] Extrusion & Spinning Polymers and Polyamide Intermediates: [email protected]

Filling in registration form

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ExamplePage B of the registration form asks for user-specific data: You can select your preferred language (1) as well as choose between seven authorisation levels (2).

Filling in registration form

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Registration, Terms of Use and Privacy Policy (1)

1. Registration

After you have sent the completed registration form via e-mail to the respective E-Support, your users will be registered for the PlasticsPortal (time required for registration process is approx. 1 week).

After registration users will receive their user name (User-ID) and password via e-mail.

2. Terms of Use

The special features of the electronic sales channel are covered by our Terms of Use. Together with our General Conditions of Sale it represents the legal framework for the transactions handled via the PlasticsPortal.

The Terms of Use and the General Conditions of Sale are available for perusal and can be downloaded in the registered area of the PlasticsPortal under “Legal Information”.

Next steps

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Registration, Terms of Use and Privacy Policy (2)

3. Privacy Policy

To use the registered section of PlasticsPortal every user must accept the Privacy Policy of BASF once*: After the user name/password has been entered on the regional homepage, a window will open with the Privacy Policy. The user accepts electronically by clicking on the button "Yes, I accept this Privacy Policy" at the end of the page. If the user clicks on the button "Cancel", a window will open with an e-mail-form which can be used to send a query regarding the Privacy Policy to BASF, if desired.

Once the user has accepted the Privacy Policy, he can access the welcome page within the registered area of PlasticsPortal. If the user does not accept the Privacy Policy, he is not able to use the registered area.

* Due to legal requirements concerning data protection BASF is obliged to obtain the consent of each portal user for the storage of his data. However, the system only saves the data which the user has already given to BASF on completion of the registration form, e.g. user name, company name, company address and telephone number.

Next steps

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Introduction to usage of PlasticsPortal

page 25 - 29

page 30 - 32

Public section

Registered section

Overview of the most importantfeatures and functionalities of the portal

page 21

page 22

page 23

page 24

Address of PlasticsPortal

Global homepage

Regional homepage Europe

Questions & Answers

page 20System requirements and available languages

Access to BASF PlasticsPortal

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System requirements and available languages

Languages:

System requirements:

Hardware: Standard PC with modem or adapter for Internet access (e.g. analogue, ISDN or DSL)

Software: Internet browser with activated Javascript and cookies (e.g. Internet Explorer version 5.5 or higher), Adobe Acrobat Reader (www. adobe.com) version 5.0 or higher

In the public area of the PlasticsPortal (Europe), which is accessible to all users (non-registered and registered), all information is available in English and German. Furtherlanguages like French, Italian, Spanish, Polish and Russian are only available forspecific pages.

In the registered area most information and functionalities are available in English, German, Spanish, French and Italian, with the exception of some technicalinformation, which is only available in English and German.

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Alternative addresses all providing access to the homepage of PlasticsPortal are:

www.plasticsportal.de

www.plasticsportal.net

www.plasticsportal.org

www.plasticsportal.info

www.plasticsportal.biz

www.basf.de/plasticsportal

www.basf.de/PlasticsPortal

www.basf.com/plasticsportal

www.basf.com/PlasticsPortal

Address of PlasticsPortal

PlasticsPortal is accessed by the following Internet address:

Access to PlasticsPortal

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Global HomepageOn the global homepage of the PlasticsPortal you can choose between two languages (German and English) (1). Click on the region in which you wish to use the Portal (e.g. Europe) (2).

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Regional homepage EuropeThe regional homepage for Europe offers access to public information and tools (1), news (2) and partner links (3). Registered users can access the registered section by logging-in (4).

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Questions and Answers

Do I have to pay attention to upper and lower-case letters when entering my user name and password?

No.

Can I change my password online?Yes, if you have logged on with your user name and password, you can change your password under the menu item “Services and Support” > “Change password". We recommend changing your password as soon as you receive it.

What happens if I forget my password?On the right side of PlasticsPortal start page there is a item called “Forgot your password”. Please click on this item and follow the instructions.

Can a company have more than one user name?Every customer representative in direct contact with BASF will be given a user name and password on request. This means that in one company there may be several independent users with access to BASF's online services. All of these users have their own user name and password.


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Public section (1)Public area of PlasticsPortal (Europe) offers, among other things, the following items:

Product groupsInformation on BASF plastics product range; selection of products by application, chemical denomination, properties, product substitution; information aboutproperties and processing; application examples; product brochures and productdata sheets; safety data sheets

Application segmentsInformation on areas of application and suitable plastics, application examplesand product search

Overview products and marketsApplication areas of BASF Plastics and BASF Plastics products at a glance

Product searchSelection of engineering plastics and extrusion polyamides according to variouscriteria

Products & Markets

Functionality Brief description

About us

Plastic – the material of the 21st centuryBASF and plastics – a success storyInformation on development of plastics and their innovative applications

BASF Plastics and their applicationsThe key to success

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Overview of the most important features and fuctionalities of the portal

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Public section (2)


designfabrik™Information regarding product and tool design geared towards plastics

CAMPUS®Material information system CAMPUS® (as downloadable PC version or as web-based version “CAMPUS-i”)

Calculation ProgrammesCalculation programmes for engineers (BEAMS, SCREWS, SNAPS)

Injection Moulding TroubleshooterOnline help for injection moulding problems

Fire Technology Lab.Information on fire technology

Parts Testing / Optimization & Joining Technology Lab.Information on parts testing, optimization and joining technology

Materials Testing Lab.Information on materials testing

Technical Resources and

Consulting

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Public section (3)

General BrochuresEnvironment and Product SafetyInformation on material safety, safety data sheets and brochures on environmental and ecological aspects of plastics

Product Literature Product literature on BASF Plastics

Customer Magazine “plastics”BASF customers magazine on Plastics

Archive “plastics”Issues of BASF customers magazine from the past few years

Articles in Technical Journals Articles by authors published in technical journals in Germany and abroad

News Releases News from BASF Plastics, Image database with search function

VDE-Certificates Certificates of Conformity with factory surveillance

Literature and News


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Public section (4)


SustainabilityEnvironmental Health & Safety of BASF Plastics (restricted information for public user)

Sustainability in the BASF Group (external link)

Service and Support

ContactContact addresses

FAQFrequently asked questions and answers concerning PlasticsPortal

E-Commerce Support E-Commerce registration, Password reset, PlasticsPortal Tips and Hints

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Example of information in the public section:U

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Product searchSelection of BASF products according to automotive specification or name of a competitor product

Products & Markets


Registered section (1)The registered area of PlasticsPortal (Europe) offers, in addition to the information available in the public area, the following items:

Technical Resources and

Consulting

Self-colouringInformation on self-colouring of BASF Plastics

TroubleshooterInteractive online tool to pinpoint and solve injection moulding problems

Literature & News

Technical BrochuresTechnical information relevant for several product lines, e.g. on chemicalresistance, injection moulding processing etc.

Quality Management Certificates Quality management certificates (e.g. ISO 9001) for Europe

SustainabilityEnvironmental Health & Safety of BASF PlasticsFood approval and drinking water certificates, certificates on the absence of hazardous substances

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Order Lead TimesApproximate order lead times for BASF‘s standard products in standard packaging

Order Catalogue- General catalogue with an overview of products and prices for all BASF Plastics- Personal Catalogue: Catalogue of products regularly purchased by the customer(identical with „Order Entry“)

Order EntryOrdering products from your Personal Catalogue

Shopping CartView of products currently listed in the order

My Orders*- Overview of all outstanding orders with the option of changing/cancelling**orders

- Search status of all orders by date, customer or BASF order number- Search window of 60 days (any start and end date) - Specification of status: open, in work, confirmed, shipped, invoiced, cancelled- Access to certificates of analysis

OrderManagement


Registered section (2)

* These functions can be used for all orders irrespective of the sales channel used for entry.** Order change or cancellation is only valid after confirmation by BASF.

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Change PasswordServicesand

Support


Registered section (3)

Information exchange

My RepresentativesOverview and contact information of the customers‘ sales representatives byproduct area

Legal Information

Terms of UseGeneral Conditions of SaleService Provider


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SearchSearch ResultsStatus and Order DetailsChange / CancellationQuestions & Answers

Contents

page 41page 42page 43page 44 - 45page 46

My Orders

page 34page 35page 36page 37page 38

page 39page 40

Order Lead Times

Order Catalogue Personal CatalogueAddress SelectionProduct Selection and Price InformationEntering of purchase order numbers and delivery datesOrder SummaryQuestions & Answers

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Order Lead TimesUnder “Order Lead Times“ BASFs‘ order lead times for its standard products in defaultpackaging are displayed.

Order Lead Times

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Personal CatalogueTo view your personal catalogue click on “Order Catalogue“ (1) and then choose “Personal Catalogue“ (2).

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Order Catalogue

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Address SelectionIf applicable, select “Sold To” and “Ship To” and click on "Continue“ (if you have only one “Sold to” and one “Ship to” this page will not appear).

Order Catalogue

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NEOPOR 2200

ULTRAFORM FK 61002

ULTRASON P 3010 MR

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Product Selection and Price InformationIn the Personal Catalogue you can use or delete order templates (1). You can remove items from your Personal Catalogue (2). When you have selected products (3), you can view the relevant price information (4) and add the products to your order (5).

Example Ltd.Plastics Street 1London SW1Y 4JS


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NEOPOR 2200

ULTRAFORM

FK 61002

1 2

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Entering of purchase order numbers and delivery datesTo enter the same purchase order numbers and delivery data for all items, input the data once in the appropriate field (1) and click on "Update" (2). Alternatively you can enter individual purchase order numbers, quantities and delivery dates (3). After entering purchase order numbers, quantities and delivery dates click on "Continue" (4).

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Example Ltd., Plastics Street 1London SW1Y 4JS, GB

Example Ltd., Plastics Street 1London SW1Y 4JS, GB

NEOPOR 2200

ULTRASON P 3010 MR

2 1

Order SummaryIn the order overview you can change your order (1). If no changes are necessary, click on "Submit Order" (2) and THAT´S IT....

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Questions & Answers

Can I place orders via the BASF PlasticsPortal anywhere in the world?

As a registered customer you can enter your orders all over the world if you have access to the Internet.

Can I place orders for consignees abroad within Europe (e.g. as a German customer for an Italian consignee)?

Yes, provided that the orders are placed for the country in which they are invoiced.

Can I buy the same product in different packagings via the PlasticsPortal?

This is possible at any time as long as standard products and standard packagings are concerned.

When and how do I receive an order confirmation after placing anorder via the PlasticsPortal?

We will send you an acknowledgement of receipt of order by e-mail within 24 hours. This includes a BASF order number. If you have completed a relevant agreement with us, you will receive an order confirmation with a BASF order number by post or e-mail in addition to your acknowledgement of receipt of order.

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Order Catalogue

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SearchTo check the status of an order that has already been placed and to change or cancel this order if necessary, enter the requested delivery date or order creation date (1) and click on "Search" (2). Alternatively you can search for your order using the purchase order number (3) or the BASF order number (4).

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My Orders

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Neopor 2200 25kg PE-Sack

ULTRAFORM FK 61002...

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Search ResultsYou can sort the search results list by different criteria, e.g. status. Click on the order number to view order details of this line item (1) or on "Change“ to change your order (2). You can only modify your order if its status is “open” or “in work”. Otherwise the button "Change" will be missing and order change is no longer possible.

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My Orders

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Status and Order DetailsClick on a certain order number in the search results table to view further information (e.g. article number and shipment details). If an order is already invoiced, the invoice number is shown as well. If a certificate of analysis is available this is indicated on the screen and it can be downloaded by clicking on the icon (1).

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My Orders

Example Ltd., Plastics Street 1London SW1Y 4JS

Maria [email protected] 1223444

London

1

Example Ltd., Plastics Street 1London SW1Y 4JS

2300,00 EUR / 1000 KG 63560,00 EUR

Neopor 2200

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NEOPOR 2200

25kg PE-Sack 12

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Change / Cancellation (1)Click on “Change” in the search results table to edit an order: You can amend the delivery date and quantity of an order item (1) or cancel it. To cancel the order for this item, mark the box in the column “Cancel” (2) and then click on “Continue” (3).

39563 Example Ltd., Plastics Street. 1, London SW1Y 4JS


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NEOPOR 2200 25kg PE-Sack

Change / Cancellation (2)To confirm your change, click on “Send” (1). You will receive a confirmation of receipt via e-mail and, if applicable, a statement that BASF cannot accept your change request.

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My Orders

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Questions & Answers

How will I be informed about changes I have requested, e.g. in the delivery date?

For every request for amendment of an order you will receive either confirmation or refusal by e-mail. Any order change requested by you via e-commerce is only valid after receipt of this change confirmation.

What delivery dates, delivery quantities and terms of delivery appear in the order status?

The order status shows the order with the delivery dates, quantities and terms of delivery which have been confirmed by BASF.

My Orders

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page 57page 58page 59page 60 - 64page 65page 66

page 67page 68

designfabrik™CAMPUS®Calculation ProgrammesInjection Moulding Troubleshooter Self-Colouring (registered area)

Fire Technology Lab. Parts Testing / Optimization & JoiningTechnology Lab.Materials Testing Lab.

Technical Resources and Consulting

page 48

page 49page 50 - 54

page 55 - 56

Product Groups(Selection of BASF Plastics products)

Markets (application segments)

Overview Products & MarketsProduct Search

Products & Markets

Product and technical Information

Contents

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Product GroupsUnder "Product Groups" you will see a page offering different possibilities for selectionof BASF Plastics.

Products & Markets

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Markets„Markets“ offers a selection of application segments for BASF Plastics.

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Overview Products & Markets (1)Under „Overview Products & Markets“ all product lines and application segments of BASF Plastics are shown at a glance. If you are interested in further information, pleaseclick on the name of the preferred product line (1) or application segment (2).

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Overview Products & Markets (2)Further information is available for each product line and its individual products (Example: Ultradur) (see the following pages).

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Example Ultradur: Properties and ProcessingIf you click on "Properties" you can obtain detailed information about the technical properties of the respective product line. Under "Processing" you will receive detailed information about processing, finishing (e.g. painting) and safety aspects.

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Application examples and Product literatureFor each product you are also able to view or download "Application examples“ (1) and "Product literature" (2).

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Information on individual productsThe available colourations are displayed for each product (1). If you click on "View" (2) product information for this product is displayed, e.g. MSDS, product data sheets, information on UL approval, colour information, confirmations concerning safety and regulatory affairs (3).

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Product SearchProducts can be selected by different criteria, such as application, chemicaldenomination, properties or substitution (further search criteria are available forregistered users).

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Example for product searchIn order to search for products by application, you will need to specify an industry segment (1), a subsegment (2) and for some subsegments an application as well (3). A list of suggested products will then be displayed (4). Clicking on the respective product name (5) will display the available colours and further product information (data sheets etc.) for each product (6).

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designfabrik™Information regarding product and tool design geared towards plastics.


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CAMPUS®The CAMPUS® plastics material database is available as web-based version CAMPUS-i or as downloadable desktop PC version.

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Calculation ProgrammesUnder „Calculation Programmes“ (1) you are able to download calculation programmes forengineers (BEAMS, SCREWS, SNAPS) (2).

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Injection Moulding Troubleshooter (public area)This is a simple tool in the public area of PlasticsPortal Europe that aims to help processors in solving injection moulding challenges.

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Troubleshooter (1) – Create / resume scenarioThe "Troubleshooter" in the registered section helps you to diagnose and solve injection moulding problems (1). Enter any name for a new problem scenario (2a) and click on "Create Scenario" (2b). Or select an existing scenario (3a) and click on “Resume Scenario" (3b).

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Troubleshooter (2) - Problem definitionSpecify the product cluster in which the problem occurs (1) and select the type of problem from the list of possible problems described with pictures and explanatory texts (2). Click on "Continue" (3). If the type of problem you have experienced is not included in the list, click on the button ”Nonexistent“ (4) to access a page offering assistance from the technical specialists at BASF (Infopoints).

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Troubleshooter (3) - Problem inquiryPinpoint the problem by answering "Yes" (1) or "No" (2) to the following questions.

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Troubleshooter (4) - Solution developmentThe “Troubleshooter” suggests solutions and then asks in each case whether the problem has been solved (1). Under "Summary" (2) you can trace back the sequence leading to the solution.

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Self-colouringOn this page information about the self-colouration of BASF Plastics by the processor, including information about suppliers of masterbatches and equipment, can be obtained.

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Fire Technology Lab. The “Fire Technology Lab.” deals with all questions related to fire behavior and flammability of BASF products.

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Parts Testing / Optimization & Joining Technology Lab.The laboratory for Parts Testing / Optimization and Joining Technology is working on complex technical challenges by using a broad spectrum of commercial and custom-developed testing and joining equipment.

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Materials Testing Lab.The laboratory is responsible for the execution and assessment of a large number of plastics-related tests.


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Literature & News

Sustainability

General BrochuresEnvironment and Product SafetyProduct LiteratureTechnical Brochures (registered area)

Customer Magazine „plastics“Archive „plastics“Articles in Technical JournalsNews ReleasesQuality Management Certificates (registered area)

VDE-Certificates

Environmental Health & SafetySustainability in the BASF Group (external link)

page 70page 71page 72page 73page 74page 75page 76page 77page 78

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General BrochuresAn overview of comprehensive product brochures on BASF Plastics.

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Environment and Product Safety A wide range of information and brochures concerning EH&S is available on PlasticsPortal. Further information is accessible under “Sustainability”.

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Product LiteratureComprehensive brochures and information on individual products are displayed on this page. After selection of the appropriate product (1) the available product literature will be shown (2).

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Technical Brochures (only for registered users)Brochures on BASF Plastics concerning solutions for technical questions and complex processing problems are shown here.

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Customer Magazine "plastics"The Customer magazine ”plastics” offers a comprehensive insight in plastics industry and new plastics applications.

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Archive "plastics"The ”plastics” archive includes the complete issues of the customers magazine from the past few years.

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Articles in Technical JournalsAfter selecting the appropriate area (1), the available articles are displayed (2).

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News ReleasesNews from BASF Plastics are available under “News Releases”. Click on the appropriate news release (1) and you will receive further information on the respective issue (2).

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Quality Management Certificates (only for registered user)Under “Quality Management Certificates” you can find current QM-certificates of BASF Plastics for Europe. Click on the corresponding link (1) and the certificate is displayed in detail (2).

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VDE-CertificatesOn this page certificates of conformity with factory surveillance are shown. If you click on the appropriate link (1), you will be able to view the certificate after click on “View” (2).

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Environmental Health & SafetyBesides information concerning environment and product safety, certificates and safety data sheets are available on BASF Plastics.

Registered users have the opportunity to download food or drinking watercertificates for individual products as well as certificates on the absence of hazardoussubstances.

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E-Supports

Press releases BASF Plastics

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Contact

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Technical queries on BASF products are handled by the specialist staff at ourInfopoints (1):

Engineering Plastics:

Ultramid® / Capron® (PA) Phone: +49-621-60-7 87 80

Ultradur® (PBT, PBT + ASA) Fax: +49-621-60-7 87 30

Ultraform® (POM) E-Mail: [email protected]

Ultrason® (PSU, PESU, PPSU)

Polyamide & Intermediates:

Polyamide Extrusion and Spinning Polymers Phone: +49-621-60-4 28 88

Polyamid Intermediates Fax: +49-621-60-9 26 89

E-Mail: [email protected]

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Biodegradable Plastics:

Ecoflex® / Ecovio® Contact Form

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Foams:

Basotect® Phone: +49-621-60-7 17 96

Fax: +49-621-60-7 23 86


Palusol® Phone: +49-621-60-4 04 87

Fax: +49-621-60-6 64 04 87


Neopolen® (EPE, EPP) E-Mail: [email protected]

Neopolen ® P (EPP) Phone: +49-621-60-4 93 94

Fax: +49-621-60-6 64 93 94

Neopolen ® E (EPE) Phone: +49-621-60-4-79-74

Fax: +49-621-60-7 20 34

Styropor® / Peripor® / Neopor® (EPS) E-Mail: [email protected]

Styrodur® C (XPS) E-Mail: [email protected]

Technical queries on BASF products are handled by the specialist staff at ourInfopoints (2):

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If you have any questions on the use of PlasticsPortal, please contact our E-Supports:

Engineering Plastics:Phone: +800-858-7 29 32 (= +800-ULTRAWEB; toll-free in Western Europe)Fax: +49-621-60-66 14 311E-Mail: [email protected]

Polyamide Intermediates:Phone: +49-621-60-4 41 12Fax: +49-621-60-4 26 22E-Mail: [email protected]

Biodegradable Plastics:Contact Form

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Contact person for BASF Plastics press releases:

Dr. Sabine Philipp:

Phone: +49-621-60-4 33 48Fax: +49-621-60-4 94 97E-Mail: [email protected]

BASF SECommunications Performance Polymers, KT/K – F20467056 Ludwigshafen, Germany

Press releases BASF Plastics

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