echelon + skylinks profile
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EchelonCompany overview
www.echelonsatnet.co.uk - - - REACHING OUT TO YOU - - - 2
System integrator for VSAT hubs and networks
across the Middle East, Europe and Africa
Over 300 VSATs installed in the Middle East
and beyond
Specialist in equipment trading, import/export
and consulting across the region with
dedicated expertise and team in Iraq.
Presence in 30 countries with HQ in U.A.E
With the use of a truly global resource pool,
Echelon and Skylinks are able to assign
dedicated skills to any Installation or Support
and Maintenance requirement.
Activities are primarily focused on Field Service, which reflects the core capability of the
company, supported by committed service levels
Local support, and proficient technical staff, not call centres and trouble ticket queues.
No hold-ups. No time zones. No excuses. Just truly dedicated VSAT Engineering.
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EchelonProfessional Services
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Engineering ServicesNetwork Design
Equipment sizing
Link Budgets
Bandwidth Allocation design
Network Management Schemes
Requirement support
Support to Tenders
Network architecture
Technology watch
Obsolescence monitoring
Requirement definition
GSM / 3G backhauling
IP backhauling
STAR / MESH / Hybrid networks
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Echelon
Case Example
GSM Backhaul Network Rollout
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Regulator
Operator
Integrator
Tech provider
Universal
Service Obligation1
2 Requirements
Design Validation
Link Budgets
Purchase Order3a
3b
Capacity
Request
Testing
Delivery
4
Integration
Validation
Testing
5
6
Capacity Allocation
Network Acceptance
7
Commissioning
Support
Service Calls
8
Network
Registration
9
Service Rollout
authorisation
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EchelonField Support Engineering
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Over 300+ installations completed and
commissioned across Europe / Middle East / Africa
System integration including :
Hardware provision and import procedures
VSAT terminal installation
Terminal commissioning under local VSAT licence regulations
Frequency coordination services
Network Management and monitoring
Redundancy provision for backup purposes
Site Surveys, Civil Works, Earth Station design
Interface and Terrestrial / IP Network design
Troubleshoot and Maintenance
NOC coordination and Frequency allocation
Dish re-pointing and re-calibration
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EchelonIntegration & Support aspects
Hub integration
Redundancy concept
Monitoring & control concept
NOC Interface concept
Pre-integration of hub hardware
Remote site integrationInstallation aspects / Site surveys
Support & Maintenance aspects
Dedicated resource allocation
Training and handover
Local training provision
Support and maintenance / Local and Global
Local interface supported by SLAs
Response times and escalation procedures
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EchelonField Service Offer
www.echelonsatnet.co.uk - - - REACHING OUT TO YOU - - - 7
VSAT installations
Key Areas : Middle East / Europe / Africa
Categorised by complexity
Including transport to country capital
Earth Station and Teleport / NOC setup + Special requests
(e.g. tenders)
Requirement driven
Prices on request at [email protected]
Support and maintenance
Key Areas : Middle East / Europe / Africa
Categorised by complexity
Monthly Subscription per site
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EchelonSupport and Maintenance SLAs
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Committed levels of support
Escalation according to intervention type
Helpdesk Local and International
Resource allocation and re-shuffle
according to criticality
Guaranteed response times
Certified professional phone troubleshooting
Remote assistance for NOC and Field Work
Assistance to third-party service
troubleshooting
Hospital stock holding Locally and Centrally
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EchelonIP/Data Service Provision
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Internet distribution from European backbone
VPN / Direct connectivity for corporate users
High reliability
High speed backbone
Multiple PoPs across Europe, Middle Eastand Africa
Guaranteed response times
Certified professional phone troubleshooting
Remote assistance for NOC and Field Work
Assistance to third-party servicetroubleshooting
Hospital stock holding Locally and Centrally
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EchelonGSM Backhauling solutions
GSM /3G Backhaul over satelliteCarrier-in-Carrier Technology
Satellite Bandwidth optimisation
E1 backhauling
BTS / BSC / MSC design
Integration with existing architecture
Global Network Monitoring
Abis optimisation
Provision of bandwidth optimisation devices
Voice Gateways
Provision of VoIP GatewaysTDMA optimisation
Voice / Group QoS
Drop-and-Insert architectures
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EchelonCorporate connectivity solutions
Networking office locationsVPN Solutions
VPN Tunnelling over Internet
IPLC
End-to-end solutions
Last mile connectivity
Internet access
Broadband unlimited internet service
Proprietary Network Design
Server/Client applications
Remote site management & monitoringWAN integration
Complete integration in Global Corporate Network
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EchelonIP Backhauling solutions
IP Backhaul solutionsGateway installation
Commissioning
End user Training
On-site NOC operation & support
STAR/MESH/Hybrid networks Best fit solution for requirement
SCPC / TDMA
Multi-vendor support
Global Network Monitoring solutions
Hub-based and hubless
According to Network design
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EchelonMiddle East LAN
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HQs in Dubai / UAE
Key regional branches in Iraq
(North and South)
Over 25 staff across the
region permanently
employedWarehousing facilities in
Dubai, Baghdad, Basra
Servicing Oil & Gas,
Government and corporate
IT sectors
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EchelonKey references
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Saudi
MoFABP
HNS
Direct on PC
SOCSuleymania
ImmigrationPetrofacDivona
World Bank
Hermes
Datacom
World Bank
French
Air Force HalliburtonSchlumberger
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EchelonEquipment Sourcing Offer
Distribution agreements via SkylinksSatellite IP technology iDirect Master reseller agreement Silver level
Comtech / Radyne Authorised distributor
Paradise datacom Authorised distributor
Hughes Network Systems Value-Added Reseller
Satellite RF technology Advantech Master reseller agreement
Anacom
Alga Microwave
NJRC Master reseller agreement
Prodelin Authorised importer and trader
SinoAero China Reseller agreementEquipment clearance services
Using local staff and customs procedure
Using official import licence from local partners
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EchelonField Service Operations
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Local Service contracts with resident workforceEnables local contact and local support for all
VSAT activities
Support Service Level Agreements
Response times
MTTR
Enables multi-language troubleshooting access
Local support with targeted expertise
Training provision
Site troubleshootingSite maintenance
Network implementation
Liaison with NOCs
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EchelonProgramme Philosophy
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Provide technical advice on design solutionIncluding technology type
Including link budgets
Procure (optionally) all necessary networkequipment
Support integration at Customers premises in Oman
Facilitate equipment import in country with localentityFacilitate programme implementation and commissioning
Advise (optionally provide) on sources for satellitecapacity
Based on Link Budget constraints
Provide installation and training servicesUsing local workforce and global expertise
Manage maintenance aspects, handover andoperations support
With local and global support centres
Project Mgr
(Technical)
Customer
Technical Mgt
Design
Team
Procurement
Team
Integration
Team
Engineering SubcontractsInstall +
Support
Interface
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EchelonProgramme Philosophy
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End Customer
Equipment
ManufacturersLocal Manpower
Service / Capacity Providers
Field Service Partners
Owns or managesBuys and distributes
Owns or manages
Advises on IP Service Provider
Decides on install team
Advises on Equipment Specs
Provides local solution
Interfaces , manages and supports
Defines requirement
Decides on Scope of Supply
Provides requirement
Contracts
Demand processes
Supply processes
According to
scope of supply
Procurement staff Local Staff Integration staff
Account Holder
Provides resources toProvides resources to Provides resources to
e.g. Omantel
e.g. ITA
e.g. Echelon Satnet UAE
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EchelonService commitments
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Programme quality aspectsDesign review process
Project Office
Central Management of resource
Internal document management
Installation service quality aspects
Accreditation form Global VSAT forum
Microsoft / Cisco certified engineers
Support and maintenance quality aspects
SLAs for support including escalationprocedures
Trouble ticket system managed centrally in
the UAE