Emotional Intelligence

Eben van Blerkinfo@leadersonthecouch.com

083 500 4234

Emotional Intelligence

Rules of work are changing

• The rules of work are changing

• We are judged by a new yardstick

• It is not about how smart we are anymore

• How well we work and play with others are becoming increasingly important

• Intellectual and technical ability have become an entry level requirement

• The components of emotional intelligence have become more and more important

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Definition of Emotional Intelligence

• Ability to understand our own feelings and express ourselves

• Ability to understand others and relate with them

• Ability to distinguish between emotions and to be able to name them(emotional literacy)

• Ability to manage and control emotions

• Ability to solve problems of an inter-personal nature

• Ability to generate positive mood and to be self motivated

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Definition of Emotional Intelligence

• Emotional Intelligence (EI) is different to IQ

• Once your technical work is done, you have to tell the world all about it

• Acting appropriately in any given situation - the here and the now

• What your day is going to be like, the next phone call, your inbox, …

• You need to get certain messages across

• You need to engage others to get the job done

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Emotional Intelligence framework

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Emotional Intelligence framework

Self-Regard

Self-awareness

Assertiveness

Independence

Self-actualization

Intra-personal

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Intra-personal

• How a person respond to themselves

• Each of us respond in different manner to crisis or celebration

• When you engage your fellow students, friends and others you need to be in the right frame of mind

• How we relate to ourselves is significant to how we relate to others

• Intra-personal drives the rest of the emotional intelligence components

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Emotional Intelligence framework

Empathy

Social responsibility

Interpersonal relationships

Inter-personal

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Inter-personal

• How we relate to others

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Emotional Intelligence framework

Stress tolerance

Impulse control

Stress management

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Stress-management

• How do we manage and control stress in our lives

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Emotional Intelligence framework

Reality testing

Flexibility

Problem solving

Adaptability

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Adaptability

• How do we deal with difficult situations

• How do we handle feedback from others

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Emotional Intelligence framework

Optimism

Happiness

General Mood

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General Mood

• Being in a good mood, impact those around you

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Why do we need Emotional Intelligence

...let’s look the business case for emotional intelligence

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Why do we need Emotional Intelligence

Specific research proved that EI significantly predicts performance!

EI and occupational performance

USAF study (n=228)EI model used to identify high & low performers in military recruiters is 72% accurate

IDF study (n=335)EI model to identify ability to serve in elite combat unit in Israeli Defence Force is 72% accurateEI model to identify leadership potential is 65% accurate

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Why do we need Emotional Intelligence

Specific research proved that EI significantly predicts performance!

EI and scholastic performance

High school study in USA by Parker (n=667)At least 17% of performance at school can be contributed to emotional intelligence

University study in SA by Swart (n=448)Students with higher emotional intelligence perform better in university studies

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Why do we need Emotional Intelligence

Specific research proved that EI significantly predicts performance!

EI and physical wellness

Adolescent cancer survivors study in Israel by Krivoy (n=35)Cancer survivors appear to be more emotionally intelligent than the general population

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Why do we need Emotional Intelligence

Specific research proved that EI significantly predicts performance!

EI Business Case (www.eiconsortium.org)

Whitbread Group study by Dr Steve Langhorn (UK)Restaurants with high EI managers had higher client satisfaction, lower turnover and 34% greater profit growth

L’Oreal (USA)Sales people selected based on EI competencies outsold agents selected on traditional methods leading to net revenue increase of more than $2.5M

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The road ahead

• Additional to teaching students the relevant entry level technical skills

• Aim is to equip students with the necessary emotional skills as well

• Entrench EI in the curriculum

• Formal EI interventions from entry level until graduation

• EI profile, skills set, Myers Briggs, IQ

• Focused development towards industry role descriptions - Business Analysts, System analysts, Developers, Project Managers

• Developing a framework to address the shortcomings due to EI

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Closing

• Questions?

• Comments?

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