EAPEMPLOYEE ASSISTANCE

PROGRAM

EMPLOYEE ASSISTANCE

PROGRAM

• What is an EAP?

• Confidential counseling and Referral Service

• Company Paid Benefit

• Early identification of emotional or substance abuse problems

• Improves wellness and work performance

EMPLOYEE ASSISTANCE

PROGRAM

Who is covered?

• All MCNAF Employees and their families

• Flexible category employees also

• No cost to employee*

*Up to limit – some services are discount vs. free (i.e. legal)

EAP BENEFITS

• EAP – an “umbrella service” addressing all aspects of life

• Home

• Work

• Family

• 24/7 Availability

• Confidential

EAP BENEFITS

• Discount Center

• Crisis Management

• Call one toll-free number for help in dealing with life’s challenges

• Three free in-person sessions*

*Requires referral from EAP.

EAP HELPS WITH…

• Marital or relationship issues

• Family or parenting issues

• Emotional reactions

• Stress

• Anxiety or depression

• Grief or bereavement

• Alcohol or Substance Abuse

• Legal or Financial concerns

• Coping with change

EAP for Employers

Supervisor work related referrals:

• Crisis on job sites

• Decline in job performance

• Informal/Formal referrals

• Help employees get assistance

• Counselors available

EASY ACCESS

• Toll-free number: 800-424-5988

• Overseas call Collect: 314-387-4700

• 24 hours a day, 7 days a week

• www.MagellanHealth.com/member

• Intranet:

http://crossroads/MRG/Pages/EAP.aspx

• Internet: http://usmc-mccs.org/employ/benefits/

EASY ACCESS

New Global Website!

www.MagellanHealth.com/global

• Larger international network

• 3 call centers in different countries

• Live answer 24/7

• Clinical counseling

• Health Risk Assessments geared to a global audience

• Multi-channel access through global toll-free lines, instant messaging and SMS text

• Centralized hotline for management and workplace issues answered by specialists

• Comprehensive global member website in multiple languages.

WHAT YOU CAN EXPECT

• Highly qualified professionals

• Master degree or higher

• Counseling experience including drug/alcohol counseling

• All required licensing

• Clinical assessment

• Referral to appropriate resource, if needed

• Confidentiality

LEGAL / FINANCIAL SERVICES

• Enhanced Legal Services

• Free telephone or initial office consultation

• Discount for further in-person services

• Website with FAQs, legal forms, legal library

• Enhanced Financial Services

• Telephone consultations at no charge

• Discount for further in-person services

• Website with FAQs, Financial Calculators

Types of Legal/Financial

Matters Covered

• Civil and Consumer Issues

• Personal and Family Legal Services

• Financial Matters

• Real Estate

• Criminal Matters

• IRS Matters

Types of Legal/Financial

Matters Covered

• Consumer Credit/Financial Counseling Services

• Estate Planning Law

• Tax Preparation and Consultation Component

• Other Financial Services

• Retirement Planning

• College Funding

• Life Insurance Needs

• General Budget Assistance

LEGAL / FINANCIAL WEBSITE

• Legal Library

• Legal Forms

• Articles by Attorneys

• Dispute Resolution Process

• FAQs

• Financial Library

• Financial Forms

• Financial Articles

• Financial Calculators

• FAQs

Internet Websitewww.MagellanHealth.com/member

• Access through Crossroads

• Access Directly through Internet

• Spanish login for articles in Spanish

• Monthly Newsletter & Webinars

• Living Healthy, Working Well

• Self-Help, Personal Development Programs

• Look-up Counselors Names, Addresses

• Links to Legal/Financial Services

• Look-up Child or Elder Care Facilities

SPREAD THE WORD

• Display posters in areas where employees congregate

• Break Rooms

• Workout areas

• Have printed materials readily available

• Magnets

• Brochures

PLAN UTILIZATION

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

EAP Core Utilization Comparison (Telephonic consultations, Internet Visits, Critical Incident Stress Debriefings)

PLAN UTILIZATION

EAP CORE SERVICES

1Q 2011 2010 2009 NORM

Telephonic Consultations 28 (0.9%) 97 (0.8%) 105 (0.9%) 1.1% 3.4%

CISM Participants0% 0% 0% 0.1% ---

Training Participants26 (0.8%) 202 (1.7%) 743 (6.4%) 100 (3.6%) ---

Magellanhealth.com User Sessions 335 (10.9%) 1,833 (15.2%) 2,253 (19.3%) 502 (17.7%) 12.8%

Overall Utilization389 (12.7%) 2132 (17.7%) 3,101 (26.5%) 570 (20.1%) 15.6%

Average Associate Counts 12,140

(CONUS)12,028 11,699 11,229 ---

PLAN UTILIZATION

Problem Categories 1Q 2011 2010 2009 Norm

Emotional/Stress 33.3% 27.8% 57.1% 41.2% 33.8%

Family 0% 11.1% 14.3% 5.9% 11.6%

Occupational 0% 0% 0% 17.6% 5.1%

Other 33.3% 5.6% 14.3% 0% 10.9%

Relationships 16.7% 50% 7.1% 29.4% 31.1%

Substance Abuse 16.7% 5.6% 7.1% 5.9% 7.6%

Total 100% 100% 100% 100%

Types of Problems Assessed at the EAP

PLAN UTILIZATION

1Q 2011 2010 2009 Norm

All EAP Registrations 0.3% 0.4% 0.3% 0.4% 1.3%

Confirmed EAP Counseling Cases

0.2% 0.1% 0.2% 0.2% 0.8%

Resolved Without Benefit Referral

50% 66.7% 69.2% 58.8% 64.2%

Workplace Support (New Cases)

0.1% 0%

0% 0.1% (2 cases)

0.1%

Legal Financial Services

0.2% 0.2% 0.2% 3.0% 1.1%

Other Utilization Measures