orientation to eap - schoolcare · 2017. 3. 31. · formal eap referral •pattern of performance...

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Presented by Cigna Employee Assistance Program

ORIENTATION TO THE EMPLOYEE ASSISTANCE PROGRAM

Use and distribution limited solely to authorized personnel. © 2015 Cigna Some content provided under license.

• Learn about the wide range of EAP services and how they can help your employees

• Learn how to use the EAP as a management tool

• Find out how to access the EAP

SEMINAR GOALS

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An EAP is a benefit that is paid for by SCHOOLCARE, for employees and their household members, to help them find resources to solve personal problems which, if not resolved, could adversely affect the employee’s job performance.

WHAT IS AN EAP?

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These problems may include issues with family, alcohol, drugs, emotions, stress, and legal or financial questions.


• Face-to-face sessions• Confidential• Prepaid• Unlimited telephonic consultation • Available 24 hours a day,

7 days a week• Household benefit• Work/life support, such as

eldercare, childcare, and pet care• Financial services• Legal services

BENEFITS OF THE EAP

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Face-to-face sessions• Licensed clinicians in your

community• Prepaid by your employer –

no cost to you • Household benefit • Confidential • Available 24 hours a day,

7 days a week

BENEFITS OF THE EAP

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Telephonic Consultations• 20- to 30-minute telephone conversations

with a licensed clinician

• Unlimited number of consultations

• Available to employees, family and household members

• Confidential

BENEFITS OF THE EAP

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• Flexible format – use it to: -- Get information and answers -- Identify resources-- Explore treatment options -- Make an action plan


WORK/LIFE SUPPORT

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• Child care • Elder care • Adoption • Education• Pet care

• Legal• Financial• Identity theft• Work/Life online

support


CHILD CARE CONSULTATION AND REFERRALS

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• Grandparents as parents• Parenting support groups• Preschool programs• Nursery schools• Family day care homes• Child care centers• In-home care• Babysitters• Nanny agencies• Special needs care• Sick-child care

• Summer programs• Camps• Special needs camps• International study programs• Summer school• Before- and after-school care • Back-up and odd-hour care• Child development• Child safety• Discipline• Toilet training issues• Blended families


ELDER CARE CONSULTATION AND REFERRALS

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• Medicare/Medicaid• Supplemental insurance• Home safety• Rehabilitation programs• Skilled-nursing facilities• Adult day care• Transportation services• Hospices• Home health agencies and

nursing programs• Grief support• Caregiver support resources• Home medical equipment

• Senior centers• Retirement communities• Independent and/or

Assisted Living centers• Geriatric case management

programs and services• Alzheimer’s support• Food and other visitation/assistance

programs (Meals-on-Wheels)• Chore/companion services• Volunteer organizations• Community services• Elder-law attorneys• End-of-life resources


• Adoption agencies• Adoption attorneys• Adoption advocacy groups• State adoption specialists• International adoption• Adoption subsidies• Non-traditional adoptions• Stepparent adoption• Kinship care resources• Foster care resources• Location services for finding

birth parents and siblings• Infertility resources (clinics, counseling)

ADOPTION CONSULTATION AND REFERRALS

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• Early learning programs, preschools

• Public and private schools• Special needs education• Alternative schools• School district profiles and

report cards• Home schooling resources• Tutors• At-risk youth resources• “Boot camps,” military schools

EDUCATION CONSULTATION AND REFERRALS

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• Non-college options• Internship resources• 2- and 4-year colleges• Graduate schools • Community colleges• Continuing education• Elder hostels• Admissions testing• Financial aid• Career development• Career counseling & testing


• Pet-sitters• Veterinarians• Pet obedience training • Boarding/kennel services • Pet supplies

PET CARE

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• Criminal law• General/civil law• Domestic/family law• Elder law• Real estate law• Tax and IRS matters• Motor vehicle law• Tax preparation

LEGAL

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This service is not available for consultations about employment law.


FINANCIAL

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• Home refinancing• Flexible spending accounts• Student loan consolidation,

default, and payment options• Tax planning and preparation

with a 25% discount• Retirement planning strategies• Divorce planning

• Free 30-minute consultation with a financial specialist

• Credit management• Debt counseling• How to reduce living expenses• Budgeting techniques• Restoring credit• 401(k) investing


Free consultation with an identity theft/fraud resolution specialist, which includes the following:

• Educational materials• How to notify authorities, credit reporting

agencies, and creditors • An “Emergency Response Kit” shows how

to report fraud and restore your credit rating • Forms and letter templates for reporting

and itemizing fraudulent occurrences • How to take future protective measures

IDENTITY THEFT

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Go to www.cignabehavioral.com• Under the “Members” section click on

“Login to access your benefits”• Enter your Employer ID: schoolcare• On left hand side, click on “Find Work/Life Resources”• Click on “Accept” for the privacy policy

HOW TO ACCESS WORK/LIFE RESOURCES ONLINE

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www.cignabehavioral.com


Additional Online Services Go to www.cignabehavioral.com • Provider Directory• Online Access and Referral• Article Library• Self-assessment tools• Healthy Rewards Online• Recorded wellness seminars

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www.cignabehavioral.com

BENEFITS OF THE EAP


EAP NATIONAL WELLNESS SEMINARS

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• Webcasts offered regularly throughout the year

• Registration available online• Wide range of topics covered:

- Workplace issues- Family matters- Personal development- Managing stress- Handling emotional challenges- Health and wellness

Use and distribution limited solely to authorized personnel. © 2015 Cigna Some content provided under license.19

WHEN YOU CALL

Individual calls EAP

Face to facevisit

Informationalservices

Telephonicsupport

Personal Advocate helps you access

appropriate service

Benefits vary by employer. Please check with your HR for your specific EAP benefits.


• EAP Management Resources – Management Consultation– Management Referrals – Critical Incident Response

• EAP Wellness Seminars and Management Trainings• Health and Benefit Fair requests• National Webcast Seminars• Online access to benefit information, self-assessments,

disaster resource page, article library and other resources• Communications materials

EAP RESOURCES FOR MANAGERS

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PERFORMANCE MANAGEMENT TEAM

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EAP• Consultations and

behavioral expertise• Assessment and

counseling referrals

Manager/Supervisor• Communicates

expectations and consequences

• Monitors performance

Human Resources• Company policies

and procedures • Progressive discipline


WHEN SHOULD A MANAGER USE THE EAP?

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• Whenever you find yourself worrying about an employee’s welfare

• Whenever someone’s work is suffering because of personal concerns

• Whenever a problem surfaces or a crisis strikes

• Whenever you encounter a situation that makes you really stop and wonder: How should I handle this?


HOW CAN A MANAGER USE THE EAP?

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• Consultation for managers, supervisors and human resource staff regarding employee behavior/performance problems

• Assistance with safety planning and intervention around potential workplace violence issues or suicide concerns

• Critical incident response

• Formal/management referrals to the EAP as part of performance improvement plans

• Informal/self referrals to the EAP


Informal/Self-Referral• Employee reveals personal problem to you• No major performance problem• Tell employee about the EAP and give them the number• Employee calls the EAP himself/herself• No further involvement by manager

TYPES OF REFERRAL TO THE EAP

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Informal


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Formal EAP Referral• Pattern of performance and/or behavior problems• You want to use the EAP as part of a Performance

Improvement Plan• You want confirmation of the employee’s follow-through

with the EAP referral process and recommendations• Referrals may be mandatory, for example a ‘continuation

of employment’ referral (consult your HR department)

TYPES OF REFERRAL TO THE EAP

Formal


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• The EAP can provide on-site or telephonic support to employees after a traumatic or tragic event

• An EAP Provider can come to the workplace to facilitate a group meeting and/or meet with impacted employees individually

• The EAP can provide the workplace with informative handouts on related topics

CRITICAL INCIDENT RESPONSE

DID YOU KNOW? Your company determines if the impact of any event merits a critical incident response.


SUMMARY- HOW TO ACCESS EAP

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Call 1-877-622-432724 hours a day, 365 days a year for:• Employee access to all services• Management referrals and consultation• Critical incident response• It is confidential• There is no cost to you or your employees

24 hours a day, 365 days1-877-622-4327 Employer ID: schoolcare

Use and distribution limited solely to authorized personnel. © 2015 Cigna Some content provided under license.28

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All models are used for illustrative purposes only.

832942d 10/15 © 2015 Cigna Some content provided under license.

orientation to eap - schoolcare · 2017. 3. 31. · formal eap referral •pattern of performance...

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