eadership & rganization 08 fall n institutes &...

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS MANAGEMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAININGP . O . B o x 1 1 5 8 , L a k e O s w e g o , O R 9 7 0 3 5 • Tel: 5 0 3 . 8 7 5 . 0 4 4 4s f r i e d l a n d @ s t e v e f r i e d l a n d . c o m • w w w . s t e v e f r i e d l a n d . c o m

08Fall

CHANGE

COACHING

COMMUNICATION

CULTURE

DIVERSITY

ENGAGEMENT

ETHICS

LEADERSHIP

MENTORING

PERFORMANCE

RETENTION

STRESSMANAGEMENT

TEAMS

TRAINING

WELLNESS

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS

NEXT LEVEL INSTITUTES & TRAINING CATALOGSEEK • LEARN • TRANSFORM • THRIVE • ACHIEVE • SUCCEED • FULFILL

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Since 1989, Steve Friedland, President of Steve Friedland Associates Inc. (SFA) has been providing consulting, keynotes, executive coaching, and training solutions for diverse industries, government, universities, and third-sector organizations throughout the United States and internationally seeking to advance strategic and transformational change, development, and growth for leaders and other professionals serving in diverse organizational roles. SFA training programs are designed using an innovative and engaging instructional process iMODEL®, combining adult learning and motivational principles, cognitive science, psychology, and behavioral modeling resulting in accelerated transfer of learning and growth for culturally diverse leaders, executives, and other professionals.

His clients consider Steve to be an “out-of-the-box” thought leader, dynamic, humorous, inspirational motivational speaker, seasoned executive coach, and uniquely engaging, excellent, wise, and insightful trainer.

He has served as a board member on the National Staff Development and Training Association, holds a graduate degree in clinical psychology, and is an honored recipient of an Outstanding Service Award for Excellence in Teaching from the University of California at Davis. Prior to establishing his firm, he held key managerial and staff positions in diverse industries and government.


MANAGEMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING 503.875.0444•[email protected]•www.stevefriedland.com

Steve Friedland, PresidentSteve Friedland Associates Inc.

“SFA is committed to our client's transformational change, learning and

growth by honoring the diversity, brilliance, sacredness and dignity of all

whom we serve.”

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MANAGEMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING 503.875.0444•[email protected]•www.stevefriedland.com

SFA Institutes and Training Programs–Excellence From Design To Delivery!

• Well-researched and customized program design includingcompelling exercises, “real-world” strategies and skills, valuable tools and exceptionalresources.

• iMODEL® an innovative and engaging instructional methodproven to accelerate learning, competency development, and professional growth.

• Over 28 years of proven training excellence—Thousands of participantshave consistently evaluated SFA programs as “excellent,” “brilliant,” “engaging,”“inspirational,” “practical,” “humorous,” and “out-of-the-box”…Every institute and training program is customized to align with our client organization’s strategic goals and identified human resource development needs to achieve engagement and accelerated learning outcomes that advance professional development and growth.

Character

StrategiesBehaviorsActions

SkillsCompetenciesPracticesHabits

KnowledgeMotivesValuesBeliefs

STEVEFRIEDLANDASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS

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STEVEFRIEDLANDASSOCIATES INC.NEXT LEVELLEADERSHIP & ORGANIZATIONDEVELOPMENT SOLUTIONS

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MANAGEMENT CONSULTING•KEYNOTES•EXECUTIVE COACHING•TRAINING503.875.0444•[email protected]•www.stevefriedland.com

TABLEOFCONTENTSNEXT LEVEL INSTITUTESNEXT LEVEL LEADERSHIP: TRANSFORMING LEADERS INSIDE AND OUTNEXT LEVEL WELLNESS: TRANSFORMING STRESS INSIDE AND OUTNEXT LEVEL RELATIONSHIPS: HEALTHY AND FULFILLING INSIDE AND OUT

LEADERSHIP DEVELOPMENT PROGRAMS

NEXT LEVEL LEADERSHIP INSTITUTENEXT LEVEL LEADERSHIP: TRANSFORMING LEADERS INSIDE AND OUT

LEADERSHIP DEVELOPMENT PROGRAM SERIESLEADERSHIP EXCELLENCE ACHIEVEMENT PROGRAM (L.E.A.P.)

LEADERSHIP COMPETENCIES & BEST PRACTICES LEADERSHIP EXCELLENCE: CORE COMPETENCIES & BEST PRACTICES

CHANGE LEADERSHIPLEADING ORGANIZATIONAL CHANGE AND NAVIGATING TRANSITIONS

COACHING AND MENTORING COACHING AND MENTORING TO HELP PEOPLE LEARN AND GROW

COMMUNICATION LEADERSHIP COMMUNICATION: FROM INQUIRY TO INFLUENCE

ENGAGEMENT AND RETENTION ENGAGEMENT AND RETENTION: STRATEGIES AND BEST PRACTICES

ETHICS AND CULTUREBUILDING AND LEADING AN ETHICAL ORGANIZATIONAL CULTURE

PRESENTATION AND PUBLIC SPEAKING SKILLSPRESENTATION AND PUBLIC SPEAKING SKILLS FOR SUCCESS

SUCCESSION PLANNINGSUCCESSION PLANNING: DEVELOPING YOUR FUTURE LEADERS

TEAMSBUILDING AND LEADING HIGH PERFORMANCE TEAMS

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Dale Hotaling, Director Western Ohio Regional Training Center


MANAGEMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING503.875.0444 • [email protected] • www.stevefriedland.com

SUPERVISORY DEVELOPMENT PROGRAMS

SUPERVISORY DEVELOPMENT PROGRAM SERIES

SUPERVISORY TRAININ G EXCELLENCE PROGRAM (S.T.E.P.)

SUPERVISION CORE PRINCIPLES AND PRACTICES

SUPERVISORY EXCELLENCE: CORE PRINCIPLES & EXCEPTIONAL PRACTICES

CHANGE MANAGEMENT MANAGING ORGANIZATIONAL CHANGE AND TRANSITIONS

COACHINGiMODEL® COACHING FOR IMPROVING EMPLOYEE PERFORMANCE

CONFLICT MANAGEMENTMANAGING CONFLICT IN THE WORKPLACE

ENGAGEMENT AND MOTIVATIONENGAGING AND MOTIVATING DIVERSE EMPLOYEES

MEETINGSPLANNING AND FACILITATING SUCCESSFUL MEETINGS

TEAMS BUILDING AND LEADING HIGH PERFORMANCE TEAMS

“Steve Friedland's iMODEL teaching method and training programs engage and accelerate adult learning and competency, have many compelling exercises, and reach a diverse audience in a relatively short period of time.”

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NEXT LEVEL WELLNESS NEXT LEVEL WELLNESS: TRANSFORMING STRESS INSIDE AND OUT

NEXT LEVEL RELATIONSHIPS NEXT LEVEL RELATIONSHIPS: HEALTHY AND FULFILLING INSIDE AND OUT

SOLUTIONS FOR SUCCESS TRAINING PROGRAMS

CAREER DEVELOPMENTGROWING YOUR CAREER SUCCESS

COACHING AND TRAININGiMODEL® COACHING AND TRAINING FOR SUCCESS

CULTURAL DIVERSITY YES YOU CAN! ADDRESSING STEREOTYPES & BIAS IN THE WORKPLACE

ETHICS ETHICS IN THE WORKPLACE

INTERPERSONAL COMMUNICATIONBEING EFFECTIVE WITH DIFFICULT PEOPLE AND THEIR BEHAVIORS

PEAK PERFORMANCEACHIEVING PERFORMANCE EXCELLENCE

STRESS MANAGEMENT MANAGING STRESS FOR SUCCESS

TEAMS BETTER TOGETHER: OPTIMIZING TEAMWORK AND RELATIONSHIPS

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MANAGEMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING503.875.0444 • [email protected] • www.stevefriedland.com

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TABLEOFCONTENTS

SOLUTIONS FOR SUCCESS NEXT LEVEL INSTITUTES

• Defining“nextlevel”developmentinleadersandleadership

• Influenceandimpactof“nextlevel”leadersinsideandout

• AssessingandstrengtheningmultipleintelligenceQs(IQ,EQ,andSQ,)• Metacognitionandconsciousness––enhancing and utilizingmindfulness,deeperlevelthinking, introspection,mindsets,internalandexternalobservationalskills

• Peakperformanceprinciplesandintrinsicmotivationsciencetohelpoptimizetalentanddeliversuperiorperformanceoutcomes

• Powerofintention—aligninggoals,means,actions,andoutcomes

• Masterfulcommunication—awarenessandchoices--who,what,whereandhow

• Overcomingbarriersto“nextlevel”developmentandperformance• Contemplative,cognitive,behavioral,interpersonal,andexperientialactionsandpracticestohelpfacilitateongoing“nextlevel”developmentandgrowthNext Level Leadership (NLL) can also be customized to further support individualparticipant needs with scheduled coaching sessions to provide a safe and confidentialcontext and process to identify, explore, address, strengthen, and integrate specific“nextlevel”developmentlearning, needsandgoals.

Copyright © 2017 Steve Friedland Associates Inc. All rights reserved.



NEXTLEVEL LEADERSHIP INSTITUTENEXT LEVELLEADERSHIP: Transforming Leaders Inside and OutNext Level Leadership (NLL) is a transformative leadership developmentprogramdesigned for new or experienced leaders seeking to pursue and accelerate deeper“nextlevel”holisticgrowthinsideandout.

Next Level Leadership (NLL) provides participants with key insights, knowledge,practices, tools and resources utilizing assessments, engaging narratives, researchstudies and real world expertise, reflective activities, and experiential exercises.NLL provides participants with models, studies, teachings, and practices drawnfrom worldwide leaders, experts, educators, researchers, and practitioners from interdisciplinary fields including leadership studies, cognitive and socialsciences,learningandhumandevelopment, religion, spirituality, and culture.

Key topics include:

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• LeadershipExcellence:CoreCompetenciesandBestPractices

• Leading Organizational Change and Navigating Transitions

• Coaching and Mentoring to Help People Learn and Grow

• Leadership Communication: From Inquiry To Influence

• Engagement and Retention: Strategies and Practices

• BuildingandLeadinganEthicalOrganizationalCulture

• Presentation and Public Speaking Skills for Success

• Succession Planning: Growing Your Future Leaders

• Building and Leading High Performance Teams

Copyright©2017 SteveFriedlandAssociates Inc.Allrightsreserved.

“Your concept of ‘be like a President’ taught in L.E.A.P. really gave me new insights about what I can do to improve my ability to lead and serve others—Thanks!”

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATIONDEVELOPMENT SOLUTIONS

MANAGEMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING503.875.04444• [email protected] • www.stevefriedland.com

LEADERSHIP DEVELOPMENT PROGRAM SERIESLeadershipExcellence Achievement t Program® [L.E.A.P.]L.E.A.P. is customized to be designed and delivered as a program series or institute. L.E.A.P. delivers a dynamic, engaging, and in-depth leadership curriculum for developing targeted competencies, knowledge, skills, and best practices designed to deliver critical transfer-of-learning outcomes for executives, managers, supervisors or other professionals. L.E.A.P. is customized and developed in consultation with key organizational stakeholders to meet program objectives and targeted participant learning goals andoutcomes.

Additionally, L.E.A.P. can include coaching sessions to further accelerate and integrate individual participant's development needs and growth.

L.E.A.P.can betailored to include any combination of these training programs:

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• Overviewofthekeycompetenciesinaleadershiprole

• Recognizingandengagingkeystakeholders

• Buildingandsustainingcredibilityasaleader

• Understandingsystemsandorganizationaldynamics

• 7basesofpowertoinfluenceothers

• Bestpracticesofsuccessfulleaders

• Leadingandmanagingchangeinitiatives

• Effectivecommunicationandinfluenceskillsinleadership

As a result of this workshop, participants will gain a broad overview of the keycompetenciesandskillsneeded tobean effective and successful leader in servingkeystakeholdersinside and outside theirorganization.


“This workshop really provided me with a much better understanding of what it takes to be an effective leader. Thank you!”

“What an eye-opener! Now I understand that just because you have a position that gives you authority to manage others does not mean you are an effective leader.”



LEADERSHIP DEVELOPMENTLeadershipExcellence: CoreCompetenciesandBest PracticesBecoming an effective and successful leader requires a range of key competenciesand skills to support an organization's mission and vision, strengthen and advance an inclusive and diverse culture, leadchangeinitiatives, engage, influence and build support and actions among diverse stakeholders inside and outsidetheir organization. This program provides participants with key knowledge, competencies, skills, and practices needed in the role of the leader and leadership.Key topics include:

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• Identifythe“drivers”ofchangethatimpactorganizations

• Keyprinciplesandassumptionsinaproductivechangeprocess

• Identifyingandhelpingemployeesworkthroughthe“cyclesofchange”• Applyingspecificchangemanagementleadershipstylestohelpteamsembraceandsuccessfullyadapttoorganizationalchanges• Effectivecommunicationaboutchangesthathelpemployeesworkthroughphasesoftransitions:“endings,theneutralzone,andnewbeginnings”

• Resiliency,self-careandstressmanagementpracticesandtoolstohelpleadersandtheiremployeesbettermanagetransitionsandsuccessfullyadapttochange

As a result of this program, executives, managers and supervisors will gainincreased knowledge, skills, tools, and resources they can use to further supporttheirstaff tosuccessfullymanageoperationaltransitionsandchange.

CORECOMPETENCIES:ChangeandTransitionManagement,Communication,Leadership,ProcessImprovement,Teams,andStressManagement.

Copyright©2017SteveFriedlandAssociates Inc.Allrightsreserved.

“Thank you for the excellent training! Reviews were very positive from both managers and supervisors who attended. “


MANAGEMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING 503.875.0444 • [email protected] • www.stevefriedland.com

LEADERSHIP AND ORGANIZATON DEVELOPMENTLeading Organizational Change and Navigating TransitionsShifting economics, emerging and transforming industries, as well as newtechnologies,requireorganizationsandtheirleadershiptoleadandmanagearangeof change initiatives. To succeed, executives, managers and supervisors play acritical role in providing the needed strategic leadership, communications, andactions that help their teams and employees successfully manage organizationalchange initiatives.Thisworkshopprovidesparticipantswithkeyknowledge, skills,tools, and resources needed to successfully lead, communicate andprovide appropriate support to help employees adapt to change and manage thetransitionprocesswithsuccess.

Keytopicsinclude:

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• Coachingvs.mentoring:differencesandsimilarities

• 6-stepcoachingmodelforengagingemployeeperformanceimprovement

• Situationalapplicationsforapplyingcoaching

• UtilizingtheiModel®methodinthecoachingprocess

• Mentorsandprotégés:roles,skillsandcharacteristics

• Applications fordiversedevelopmentandlearningstrategies

Asaresultofthisworkshop,participantswillgainknowledge,skills,andstrategies to successfully coach, mentor and help develop core competencies for culturally diverse professionals.

CORECOMPETENCIES:Assessment,Coaching,Communication,Mentoring,Modeling,andTraining.


“The iMODEL coaching examples that you demonstrated were excellent! Nothing teaches better that actually seeing how the process works.—Great!”

“Lot’s of “hands-on and real life” examples and great coaching tips!”



LEADERSHIP DEVELOPMENTCoachingandMentoringToHelpPeopleLearnandGrowToday’s organizations need to retain and develop their talent to meet successionneeds or advance strategic goals. Leaders must be able to provide coaching andmentoring to build competencies among a talent pool of current professionals andfuture leaders. This workshop will provide participants with the knowledge andskills needed to apply coaching and mentoring principles and practices to helpdevelopotherprofessionalsservingthroughouttheirorganization.

Keytopicsinclude:

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• Coreelements and diverse polarities of one'scommunication style

• 7basesofpowertoinfluenceothers

• Situationalcontexts—choosinganappropriatecommunicationformat

• Applying7levelsofreflectiveinquiryandlistening

• Reframingtechniques—applicationswithindividualsorgroups

• CommunicatingandmanagingboundarieswithdifficultpeopleAsa resultof thisworkshop,participantswill gainknowledge, skills, and strategiestomoreeffectivelycommunicatewithindividuals,teams,ordiversegroups.

CORECOMPETENCIES:Communication,ChangeManagement,ConflictManagement,DecisionMaking,Framing,Influencing,Listening,ProblemSolving,ProfessionalBoundaries,andLeadership.




LEADERSHIP DEVELOPMENTLeadershipCommunication:FromInquiryToInfluenceEffective leadership requires applying skillful and appropriate use ofappropriate communication methods to make inquires, engage, or influenceindividualsor groups whether problem solving, coaching, building commitment,or leading organizational change initiatives. This workshop will provideleaders with the knowledge, skills and strategies to enhance their leadershipcommunication andsuccess.

Keytopicsinclude:

“As a leader and executive, I really valued learning how to apply the bases of power to influence others without being manipulative or coercive.”

“Reflective inquiry taught me how to engage and help my direct reports tap their introspective ability more effectively towards communicating about sensitive situations that can arise.”

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•Roleoftheorganizationalclimate

•Key factors as to whyemployeesleave

•Keepingtuned-in toemployeesentiment

•Engagement practices and buildingcommitmenttotheorganization

•Building and maintainingpositiverelationshipswithemployees

•Aligningwithtoday’sdiverse employeeneedsbothpersonallyandprofessionally

•Developing a leadership development and mentoring plan to support retention

As a result of this workshop, participants learn how to apply practices and tools to enhance employee retention amongtheirtalentedworkforce.CORECOMPETENCIES: CareerDevelopment, Engagement,Communication,andLeadership


“We are raving about this training! Your R.E.A.P. will enable us to foster a coaching and mentoring process that will greatly enhance our success in pursuing our retention goals!”

STEVE FRIEDLAND ASSOCIATES INC. NEXT LEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONSMANAGEMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING

503.875.04444• [email protected] • www.stevefriedland.comLEADERSHIP DEVELOPMENT

Engagement and Retention: Strategies and Best PracticesToday’s organizations recognize that the cost and investment to recruit, hire,train and develop talented diverse employees, requires creating an ethical and inclusive organizational culture that supports engagement and strengthens retention. Such a culture is built with aligned and inclusive policies, leaders who possess exceptional character, ethics, and demonstrate consistent high quality leadership skills and competencies, exceptional professional development programs, mentors, and resources for diverse employee growth and supports a flexible work life balance. This workshop will provide participants with research, strategies, key practices, and tools that help leaders influence the successfulgrowth and retention oftalentedemployees.

Keytopicsinclude:

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• Understandingkeybenefitsofcreatinganethicsstrategythatalignsanorganization’sculturewithstrategicgoals,improvesperformanceoutcomes,andstrengthenstalentmanagementinitiatives

• UsingtheFriedlandEthicalModel(FEM)asastrategic ODtoolforhelping alignsystemstowardsbuildinganethicalorganizationalculture

• Organizationalpoliciesorleadershippracticesthatcaneitherstrengthenorsabotagethesuccessofbuildinganethicalculture• Toolsandresourcesforhelpingdeveloporredesignpoliciesthatbetteralignwithastrategyforbuildinganethicalorganizationalculture

• Ethicstrainingandcoachingprograms—designanddeliveryissuesthatcanhelporhindertheireffectivenessinhelpingbuildorstrengthenculturechangeAs a result of this program, participants will gain the knowledge, tools, andresources to better develop and execute a strategy for helping building an ethicalorganizationalculture.

CORECOMPETENCIES:Culture,Leadership,Ethics,Coaching,PerformanceManagement,andTraining.


“Excellent presentation which provided our leadership team with a comprehensive model, process, and resources for aligning our organization’s mission, core values, policies with actions to achieve our strategic goals.”



LEADERSHIP AND ORGANIZATION DEVELOPMENTBuildingandLeadinganEthicalOrganizationalCultureAll industries, organizations, and government agencies know the tangible benefits or potential consequences resulting from their organizational culture. Studies clearly indicate organizations that seek to build an ethical organizational culture results in substantial benefits for all stakeholders. This workshop provides participants witha strategic model, knowledge, skills, tools, and resourcesfor building and leadingan ethical organizational culture as well as strengthening accountability amongexecutive, managerial, supervisory, or line personnel withinanorganization.

Keytopicsinclude:

STEVE FRIEDLAND ASSOCIATES INC.NEXT NEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS

MANAGMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING503.875.0444 • [email protected] • www.stevefriedland.com

LEADERSHIP DEVELOPMENT Presentation and Public Speaking Skills for SuccessEvery person has a unique gift as a "natural speaker" whether they are an extrovert or introvert. This program helps participants discover their own dynamic yet natural "speaker voice and style." Participants gain knowledge, skills, practices, and tips for preparing and delivering engaging presentations within their organization or delivering keynotes at meetings, special events, or conferences.

The program design provides a safe context for participants to prepare and deliver a brief presentation, receive coaching, and gain invaluable feedback. Additional individual coaching sessions can also be arranged to address participant needs.

Key topics include:• Planning your presentation or public speaking engagement• Identifying your purpose and audience• Using the power of narratives, metaphors, data, and visuals• Tapping and capitalizing on your "natural speaker's voice and personality"• Using gestures, eye contact, and energy effectively• Reducing anxiety and tips for dealing with other speaking engagement issues

As a result of this program, participants will learn how to apply their ownnatural speaking voice and personality in planning and delivering successfulpresentations or public speaking engagements.

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CORE COMPETENCIES: Communication, Influencing, Presentation Planning and Design, Public Speaking, and Storytelling.

“This training was awesome! I learned how to “be myself” when giving a presentation and not worrying about trying to become someone I'm not. Thank you, Steve!”

“Excellent! I only wish this training was longer. Steve's style and ability to relate to everyone while giving each of us simple and practical coaching tips.”

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• Understandingtheroleofsuccessionplanningintalentmanagement

• Keyrequirementsfordevelopingasuccessfulsuccessionplan• Identifyandunderstandhowtousea7-Stepsuccessionplanningprocess

• Toolstohelpidentifycorecompetenciesneededinpotentialfutureleaders

• Settingupasuccessfulleadershipdevelopmentandmentoringprogram• Identifyingkeysuccessionmentorstotrainanddevelopintofutureleaders

As a result of this program, participants will gain the knowledge, tools, andresourcestohelptheirorganizationprepare,develop,andimplementa successionplanfordevelopingfutureleaders.

CORECOMPETENCIES:Culture,Coaching,Mentoring,Leadership,SuccessionPlanning,TalentManagement,andTraining.


“Excellent program! Our succession planning team now has the needed tools and resources to advance our HRD goals in developing our next “gen” of leaders.”

“Great! Your program provided us with an effective process and excellent tools for our organization to move forward with our succession goals.”



LEADERSHIP AND ORGANIZATION DEVELOPMENTSuccession Planning: Developing YourFutureLeadersThisworkshopprovides participantswith a strategicmodel, tools, and resources foridentifyinganddevelopingkeymembersamong their organization’shumanresourcesfor serving in future key leadership positions. This program will help participantsidentify key leadership succession needs and tools for developing a successfulsuccession talent management pool, identify mentors, and create a succession development plan.

Keytopicsinclude:

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As a result of this program, participants will learn the key components, dynamics, and interventions that result in creating and leading high performance teams.

CORE COMPETENCIES: Communication, Conflict Management, Decision Making, Facilitation, Leadership, Problem Solving, and Team Development.


“With the continual changes and challenges facing our organization, this program provided me with leadership skills and tools I can use to more successfully build and lead several of our ever changing project teams.”

“Your program gave me practical and specific actions I can take as a team leader to further strengthen the necessary trust and credibility needed to help improve the performance of my team.”



LEADERSHIP DEVELOPMENTBuilding and Leading High Performance Teams Today’s workload, productivity, performance goals, and diversity of talent requires critical leadership skills that can facilitate building and leading high performance teams that can collaborate to achieve innovative and quality performance outcomes, as well as successfully support diverse strategic organizational, division, or departmental goals. This training program provides participants with key knowledge, skills, tools, and resources to create and lead successful high performance collaborative teams. Keytopicsinclude:

• Core components of successful teams• Dynamics that influence a team’s performance• Stages of team development• Leadership practices and team development interventions• Interventions for dealing with challenging team member behaviors• Skills, practices, and techniques for facilitating successful team meetings

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• SupervisoryExcellence:CorePrinciplesandExceptionalPractices

• LeadingEmployeesSuccessfullyThroughChangeandTransitions

• BuildingandLeadingHighPerformanceTeams

•MonitoringandEvaluatingEmployeePerformance

• CommunicationSkillsinSupervisoryExcellence

• iMODEL® Coaching for Improving Employee Performance

• Planning and Facilitating Successful Meetings


“I have taken three of your leadership workshops which have improved my teamwork and leadership skills. Your trainings have been a factor in my ongoing goal of improvement and has also been a factor in my two promotions within my organization in just two years.”

“Steve Friedland brings breadth and depth to his workshops, and is sensitive to participant needs. His professional bearing and preparedness ensure a quality program every time.”

STEVE FRIEDLAND ASSOCIATES INC.NEXT NEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS


SUPERVISORY DEVELOPMENT PROGRAM SERIES Supervisory Training Excellence Program (S.T.E.P.)S.T.E.P. is a dynamic and customized professional development series that builds participants knowledge, competencies, and skills in the many facets of supervision.The program format is designed and delivered with on-site instructor-led workshops, and can also include coaching sessions to accelerate learner competency and transfer-of-learning.

S.T.E.P. is customized and developed in consultation with key organizational stakeholders to meet program objectives, content, format, and targeted participant learning goals and outcomes.

S.T.E.P. can be tailored to include any combination of these training programs:

Carole DiFabio, Assistant Director, Employee Development, Boston College

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• Makingsuccessfultransitionsintosupervisionandmanagement• Attributesandpracticesofexcellentmanagersandsupervisors

• Leadership,modeling,andpracticesthathelpbuildandsustaincredibility

• Addressingemploymentperformancegaps—assessmentandimprovementplans• Interventionsfordealingwithdifficultemployeebehaviors

• Planningandfacilitatingeffectivemeetings

• Peakperformanceandon-the-jobpracticesthathelpimproveperformance.

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATIONDEVELOPENT SOLUTIONS


SUPERVISORY DEVELOPMENT SupervisoryExcellence: Core Principles and ExceptionalPracticesToday’s new or experienced supervisors serving throughout all industries and government agencies face increasing challenges and opportunities forproviding excellent supervision to diverse employees and their teams. Thisengaging interactive workshop will provide participants with knowledge,practices,tools and resources that contribute to strengthening and buildingcompetencies needed in delivering excellent supervision that results in optimizing employee and team performance.

Keytopicsinclude:

Asaresultofthisworkshop,participantswillbeable toenhancekeycompetenciesand skills to further facilitate their effectiveness in managing and supervisingdiverseemployeesresultinginimprovedperformanceoutcomes.

CORECOMPETENCIES:Leadership,InterpersonalCommunication,Influence,Assessment,Planning,Problem-Solving,andFacilitation.


“I really valued the depth given in the answers to my questions. Steve gave a thorough overview and understanding of leadership and its various practice applications.”

“Great tips for planning and keeping meetings productive.”

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• Understandingthekey“driversoforganizationalchange”•“CyclesofChange:”howtohelponeselfandothers successfullyworkthroughthem

• Practicesforsuccessfullynavigatingtransitions:“endings,theneutralzone,andnewbeginnings”• Beliefsandcommunicationpracticesthatcaneitherhelporhinderanemployee’ssuccessinmanagingorganizationaltransitions

• Resiliency,self-careandstressmanagementpracticesandtoolstohelpyourselfandothersbettermanagetransitionsandsuccessfullyadapttochange

Asaresultofthisworkshop,employeeswillgainknowledge,practices,skills,tools,and resources to help themselves and support other’s success in managing thetransitionprocessandsuccessfullyadapttoorganizationalchanges.

CORECOMPETENCIES:ChangeandTransitionManagement,Communication,Teams,andStressManagement.


“Steve, I thought your training was amazing!!! You had great, creative ideas and insights and you really knew our work and challenges. You’re also very entertaining!”



SUPERVISORY DEVELOPMENTManaging Organizational Change and TransitionsAs organizations in diverse industries and government adapt to key drivers of change resulting from mergers, realignment, funding, redesign, system integration, or regulation, supervisors serve an important role in helping employees and teams adapt, cope, learn, and perform. This workshop provides participants with theknowledge, practices, skills, tools, and resources to help support theirsuccessin managing transitions and adapting to a wide range of strategic organizationalchangeinitiatives.Keytopicsinclude:

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• Preparingandconductingaperformancegapassessment• Determiningwhetheraperformanceorworkplaceissueisappropriateforusingacoachingprocess• Preparingforan iMODEL® coachingsession

• Facilitatingkeystepsinconductingacoachingsessionwithanemployee

• Developingaperformanceimprovementandactionplan• MonitoringandmodifyingperformanceimprovementplansAs a result of this workshop, participants will learn how to assess a performanceissue, prepare and facilitate a performance improvement coaching session, anddevelopaperformanceimprovementactionplan

CORECOMPETENCIES:Coaching,Communication,ConflictManagement,DecisionMaking,Facilitation,PerformanceManagement,ProblemSolving,andSupervision.


“As an experienced supervisor who has attended many classes, trainings, retreats, or in-service programs, in my memory Steve’s program was the only one I would rate as up in the 90’s. Great—Thanks!”

“Your iMODEL coaching process really showed me how to create and maintain a safe context to help my employees think, hear, learn and collaborate on an improvement plan that can work.”


MANAGMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING503.875.0444 • [email protected] • www.stevefriedland.com

SUPERVISORY DEVELOPMENTiMODEL® Coaching for Improving Employee PerformanceThis interactive workshop provides participants with key knowledge, skills,tools, and resources to learn how to assess performance gaps andthen effectively apply the iMODEL® coaching process that can reduce resistance and engage employees to reflect, discuss, andexplore potential causes or perfomance barriers and apply practical solutions for implementing collaborative action plans that result in helping an employee improve their performance and morale.

Keytopicsinclude:

STEVEFRIEDLANDASSOCIATESINC.NEXTLEVEL LEADERSHIP AND ORGANIZATIONDEVELOPMENT SOLUTIONS

MANAGMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING 503.875.0444•[email protected]• www.stevefriedland.com

SUPERVISORY DEVELOPMENTManagingConflictintheWorkplaceThis workshop provides participants with key knowledge, skills, tools, resourcesandskillstohandlevariousinterpersonalconflictsintheworkplace.Primarycausesof conflict will be explored as well as specific interpersonal conflict scenarios.Participants will learn diverse actions they can take to help prevent, resolve,mediateoraddressarangeofinterpersonalconflictscenariosintheworkplace.

Keytopicsinclude:• Mythsvs.realitiesofconflict

• Keyfactorsinfluencingconflict• Diversityofcommunicationstyles

• Toolsforresolvingandmediatinginterpersonalconflicts

• Settingandmaintainingprofessionalboundaries• Dealingwithinappropriateorhostilebehaviors

Asaresultofthisworkshop,participantswillgainknowledgeaboutthenatureof conflict,interpersonalandculturalissuesthatcanresultinconflict,skillsandtools thatcanhelppreventorresolveinterpersonalconflictsintheworkplace.

CORECOMPETENCIES:Communication,ConflictResolution,Diversity,Influence,InterpersonalRelations,Mediation,ProblemSolving,ProfessionalBoundaries,StressManagement,andWellness.

Copyright©2017SteveFriedlandAssociates.Allrightsreserved.

“Steve is very effective in demonstrating ‘bad’ behavior and how to turn it around.”

“I picked up ‘key word phrases’ that will be helpful like ‘would you be willing…”

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STEVEFRIEDLANDASSOCIATESINC.NEXTLEVEL LEADERSHIP AND ORGANIZATIONDEVELOPMENT SOLUTIONS

MANAGMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING

503.875.0444•[email protected]• www.stevefriedland.com

SUPERVISORY DEVELOPMENTEngaging and Motivating Diverse EmployeesTo help optimize the talent of today's diverse workforce, supervisors must be able to effectively engage and motivate their staff. This workshop provides participants with key knowledge, skills, tools, and best practices that help facilitate engagement, collaboration, strengthen employee retention and advance employee performance.

Key topics include:• Engaging today's workforce--the role of the supervisor• Applying neuroscience and practices for building trust with diverse staff• Aligning engagement practices to support intrinsic motivation• Utilizing iMODEL® coaching to help advance employee performance• Recognizing cues of potential employee disengagement• Actions to potentially help employees re-engage

As a result of this workshop, participants will learn their role and best practices towards supporting employee engagement and motivation.

CORE COMPETENCIES: Motivational Engagement, Communication, Problem Solving, Coaching, Mentoring and Facilitation.


“I finally get it! I now see how I need to apply more engagement practices as a supervisor to tap the intrinsic motivation of my staff. This could really help improve my retention rate.”

“It really helped learning how to apply the iMODEL coaching process to more effectively engage and motivate my staff.”

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• Planningmeetings—goals,purpose,participants,outcomes

• Designingmeetingagendas—items,timeframes,formats,outcomes• Keyelementsofeffectiveteamsandmeetingdynamics

• Skills,practicesandtechniquesforfacilitatingsuccessfulmeetings• Practicesforhandlingdifficultmeetingsituationsormemberbehaviors

As a result of this workshop, participants will learn how to effectively plan andfacilitate effective business or teammeetings as well as techniques for effectivelyhandlingchallenginggroupdynamicsorindividualgroupmemberbehaviors.

CORECOMPETENCIES:Communication,ConflictManagement,DecisionMaking,Facilitation,Planning,Supervision,TimeManagement,andTeams.


“Likemanysupervisors,I’vehadtoattendtoomanypoorlyrunmeetings.Yourworkshopwasexcellent!IreallygainedtangibletoolsIcanimmediatelyusetogreatlyimprovemyownmeetings.”

“Lovedyour‘meetingagenda’format!Itwillhelpmystaffbemuchmorepreparedandgreatlyimproveusallingettingthingsdone.”

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORAGANIZATION DEVELOPMENT SOLUTIONS

MANAGEMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING503.875.04444• [email protected] • www.stevefriedland.com

SUPERVISORYDEVELOPMENTPlanning and Facilitating Successful MeetingsThis interactive workshop includes a meeting simulation to enable participants to experience and observe various dynamics that can adversely impact meetings.Participantswill gain knowledge, skills, tools,and be provided resources to be able to more effectively plan, design, and facilitate successful staff, team, or projectmeetings and learn how to better prepare members to be valued contributors. Participants will also learn key elements involved in group dynamics and “bestpractices” and interventions for handling difficult group memberbehaviors or situations.

Keytopicsinclude:

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• Corecomponentsofhigh performance and effectiveteams• Dynamicsthatinfluenceateam’sperformance

• Stagesofteamdevelopment• Leadershiproleandteamdevelopmentinterventions

• Interventionsfordealingwithchallengingteammemberbehaviors

• Skills,practices,andtechniquesforfacilitatingsuccessfulteammeetings

Asaresultofthisworkshop,participantswilllearnthekeycomponents,dynamics,andinterventionsthatresultincreatingandleadinghighperformanceteams.

CORECOMPETENCIES:Communication,ConflictManagement,DecisionMaking,Facilitation,PerformanceManagement,ProblemSolving,Supervision,andTeams.


“I always appreciate the fact that you take the time to learn about my team and tailor the training to my organization’s current needs. Participants love your style and that helps significantly with their own transfer of learning.”

"You did a fantastic job in hitting the key points and providing realistic actions to help build and advance team performance. Thank you for the outstanding training session!”


MANAGMENT CONSULTING • KEYNOTES • EXECUTIVE COACHING • TRAINING 503.875.0444 • [email protected] • www.stevefriedland.com

SUPERVISORYDEVELOPMENTBuildingandLeadingHighPerformanceTeamsToday’s workload, productivity needs, and performance expectations combined with a diverse workforce in organizations across all industries and governmentrequires supervisors whose character and skills can build trust and collaboration in high performance teams achieving outcomes that successfully support diverse strategic organizational, division, or departmental goals. Thisworkshop provides participants with knowledge, skills, tools, andresources to more effectively build trust and collaboration to lead successfulhighperformanceteams.

Keytopicsinclude:

Copyright © 2017 Steve Friedland Associates. All rights reserved.

• Peakperformanceprinciplesandpracticesforoptimizinghealthandwell-being

• Cognitivebeliefs,behavioral,andlifestylepracticestoreducestressreactions

• Aligningone’schoicesandactionswith“universal”truths

• Media,socialmedia,andtechtools—managingwhat,howmuch,andusage

• Creatingandmaintaininghealthyboundariesindiverserelationships• Contemplative,cognitive,behavioral,andlifestylepracticesaswellasinterpersonalrelationshipsthathelpcreateandmaintain“nextlevel”wellness

Next Level Wellness (NLW) can be customized and provide further supportfor individual needs through scheduled T-sessions,® which are safe andconfidential coaching sessions to help a participant further identify, explore,address, strengthen, and integrate specific “next level” development needs andgoals.



NEXTLEVELWELLNESS INSTITUTENextLevelWellness:TransformingStressInsideandOutNext LevelWellness (NLW) is a life-changing wellness programwith an engagingdesign to enable participants to “go deeper”—to discover what and howtheycan change and transform to create “next level” wellness—less stressed, better morale, improved performance, happier, healthier, and experiencing more fulfillment and peacefulness bothprofessionally and personally.

Through stories, humor, experiential exercises, assessments, and research,NLW provides participants a safe context to engage, reflect, discover andlearn key insights, principles, practices, tools, and skills drawnfrom various interdisciplinary fields to help transform being and feelingover-committed,overwhelmed, and stressed-out into someone experiencing andthriving in “nextlevel”wellness.

Core topics include:

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Copyright © 2017 Steve Friedland Associates. All rights reserved.

• Defining“nextlevel”relationshipsinsideandout

• Anchoringandhonoringone’sdignityandcompassion

• Love--understandingthenatureandspectrumofourultimateemotion

• Boundaries—honoring,creating,managing,changing,andcommunicating

• Virtualrelationshipsandsocialmediatools—the good,the bad,andtheugly

• Creatingfocused,fun,andfulfilling“facetime”withothers

• Relationship“firstaid”tips,tools,andresources

NextLevelRelationships(NLR)canbecustomizedand provide further support forindividual needsthrough scheduled T-sessions,® which are safe and confidentialcoaching sessions to help a participant further identify, explore, address,strengthen, andintegrate specific“nextlevel”developmentneedsandgoals.

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NEXTLEVEL RELATIONSHIPSINSTITUTENextLevelRelationships:HealthyandFulfillingInsideandOutNext Level Relationships (NLR) is a transformative professional andpersonal development program designed to engage and help participantssafely “go deeper” to explore, discover and learn how to create more meaningfuland more fulfillingprofessionalandpersonal“nextlevel”relationships.

NLR is designed for participant’s to gain “next level” learning anddevelopment by providing research studies, real world expertise, assessmenttools, engaging narratives, reflective exercises, and experiential activities.Various models, teachings, and practices are shared from manyinterdisciplinaryfields.

Core topics include:

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• Building credibility for advancement

• Understandinghow to successfully create mentoring relationships

• Gaining skills for advancing one's career• Leveraging opportunities to expand one's organizational network

• Overcomingbarrierstoadvancement• Developing and implementing a career advancement plan

Asaresultofthisworkshop,participantswilllearn how to build skills, relationships, and networks to help advance their career.

CORECOMPETENCIES:Communication,Diversity,Influence,InterpersonalRelations,Networking, and ProfessionalBoundaries.


“Steve Friedland has a wonderful flair for facilitating that keeps things moving and on focus while combining human and real life personal stories that keeps training fun and informative.”

“Steve is a very motivational and humorous speaker!”

“Steve has vast knowledge about human behavior. I would have enjoyed having this program last all week long.”

STEVE FRIEDLAND ASSOCIATES INC.NEXT LEVEL LEADERSHIP& ORGANIZATION DEVELOPMENT SOLUTIONS


CAREER DEVELOPMENTGROWING YOUR CAREER SUCCESSHaving a successful career today is much more than getting an education, gaining knowledge or acquiring skills. This workshop provides participants with key insights, strategies, skills,tools, and resources to help them identify how they can more successfully build their professional credibility, enhance their performance, gain mastery of skills, expand and leverage their organizational relationships to help advance their career toward greater success and fulfillment.

Keytopicsinclude:

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•DesignanddeliveryoftheiMODEL®coaching and instructionalprocess•InstructionalandcoachingdesignapplicationsofiMODEL®forusewitharangeofprofessional development programs, coaching, or on-the-job performanceimprovement•ToolsandresourcesforcreativelyadaptingtheiMODEL®instructionalmethodfordiversein-housecompetency-basedtrainingandcoachingprograms

Asaresultofthisprogram,participantswillhavetheknowledge,skills,andtoolstouse the iMODEL® instructional method for applications in diverse competency-based‘soft-skills’performancecoachingortrainingprograms.

CORE COMPETENCIES: Assessment, Coaching, Communication, CompetencyModeling, Diversity, Instructional Design, Leadership, Training, andPresentationSkills.


“iMODEL is an innovative and unique coaching and instructional process that provides a bridge between the head-knowledge I was training and the heart knowledge of application. I used the iModel method in a blended learning supervisory training program to demonstrate the power of the supervisor in influencing the staff's reaction to change. The class nailed everything!” --Erling "Len" Fredrickson,

Training and Information Div., University of South Carolina


MANAGMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING 503.875.0444 • [email protected] •www.stevefriedland.com

COACHING& TRAINING iMODEL® Coaching and Training for SuccessiMODEL® is an innovative coaching and training process model that integrates proven cognitive and social science concepts, behavioral modeling, acting, and adult learning principles that accelerates learning, development, and growth for culturally diverse professionals. This interactive workshop is designed for executives, managers, supervisors, coaches, and trainers seeking to learn how to incorporate the iMODEL® process for use in their coaching or training roles. Additionally, this program can be delivered as a train-the-coach or train-the-trainer program to help participants learn how to incorporate iMODEL® into their competency-based or skill-based coaching or training programs.

Keytopicsinclude:

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•Recognizingbiases,stereotypesorprejudice

•Exploringourownpersonalbeliefsandattitudes

•Understandingthekeyrungsinthe‘ladderofprejudice’

•Impactofstereotypesandbiasedcomments

•Commonreasonspeopleusesilenceinresponsetostereotypes

•Communicationtechniquesandskillsforspeakingupagainststereotypes

Asaresultofthisworkshop,participantswilllearnhowtoidentifyandeffectivelyaddressdiversestereotypesorbiasedstatementsexpressedintheworkplaceandbeyond.

CORECOMPETENCIES:CulturalAwareness,Communication,ConflictManagement,Diversity,Influencing,ProfessionalBoundaries,andProblemSolving.


“Steve, many thanks for the training on stereotypes and bias, it was one of the best trainings I’ve ever received. The insights you shared were remarkable.” Tim Conn, Privacy Officer, Nevada County

“I really like the Speaking-Up—six techniques. Great ability to present the material in a way that took the edge off the topic and make people comfortable to share.”

CULTURAL DIVERSITYYesYou Can! AddressingStereotypes and BiasintheWorkplaceStereotypes, bias, and prejudice are becoming increasingly costly and affect everyone in the workplace. This workshop provides participants with knowledge, skills, and resources to learn how to effectively address diverse stereotypes or biased statements communicated in the workplace. Participants learn specific response techniques to effectively speak up in response to a stereotype without using blame or shame while at the same time being aligned with organizational policies or best practices.

Keytopicsinclude:



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ETHICSEthicsintheWorkplaceThis interactiveworkshopprovidesparticipantswith knowledge, skills, tools, andresourcestomore effectively contribute to ethics in the workplace. Participantswill have the opportunity to safely explore and discuss various commonworkplace scenarios, learn whether each scenario is an ethical issue, work decision, or both.Participants will also learn how to apply ethicalproblem solving tools, techniques, and professional response strategies toeffectivelyhandlechallengingsituations or circumstances.

Keytopicsinclude:

• Definingorganizationalethics• Exploring one's own ethical roots

• Identifyingpotentialworkplacescenariosorpracticesthatraiseconcerns• Determiningwhetherasituationisanethicalissueorworkdecision• Usingethicalproblem-solvingtoolswhendealingwithethicaldilemmas• Exploringunethicalworkplacescenariosandeffectiveresponsestrategies• Practices,tools,andresourcesthathelpsupportethicsintheworkplace

As a result of this workshop, participants will gain knowledge, skills, tools, andresources tomoreeffectivelyhandleworkplaceethicaldilemmasand furtherhelpstrengthenandsupportmaintaininganethicalorganizationalculture.

CORECOMPETENCIES:Communication,ConflictResolution,Diversity,Ethics,Influence,InterpersonalRelations,ProblemSolving,ProfessionalBoundaries,StressManagement,andWellness.


“I really appreciated starting with ‘no one will be called upon to speak’—instant comfort!”

“Excellent and engaging. Everyone felt ‘safe’ to participate.”

STEVE FRIEDLANDASSOCIATES INC.NEXT LEVEL LEADERSHIP & ORGANIZATION DEVELOPMENT SOLUTIONS


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• Identifyingdifficultpeopleandtheirspecificbehaviors• Understandingdiversecommunicationstylesroleininterpersonalrelations

• Culturalandgenderissuesinsettingboundarieswithdifficultbehaviors• Managingdisagreementsandconflict

• Responseoptionsfordealingwithanger,hostilityorotherdifficultbehaviors

Asaresultofthisworkshop,participantswilllearnhowtomoreeffectivelyhandle,communicate,orrespondtodifficultpeopleandtheirrangeofspecificchallengingbehaviors.

CORECOMPETENCIES:Communication,ConflictManagement,CustomerService,Boundaries,andProblemSolving.


“Great workshop! I’ve attended other workshops on ‘setting healthy boundaries’ only to end the day muttering to myself “…must set healthy boundaries…how hard can that be…just set healthy boundaries…” But your ‘examples, scripts, and demonstrations’ taught me something concrete. I could imagine myself saying those words, I could imagine myself standing-up for myself, and maintaining control without blowing a gasket!”


MANAGMENT CONSULTING • KEYNOTES• EXECUTIVE COACHING • TRAINING503.875.0444 • [email protected] • www.stevefriedland.com

INTERPERSONALCOMMUNICATIONBeingEffectivewithDifficultPeopleandTheirBehaviorsThis workshop provides participants with key knowledge, skills, tools, andresources to learnhow toeffectivelydealwithdifficultpeopleand theirbehaviors.Participants learn how their choice of behaviors and attitudes can impact others,influence of one’s diverse style of communication on interpersonal relationships,and communication ‘scripts’ or other behavioral actions for setting professionalboundarieswithdifficultpeople.

Keytopicsinclude:

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PEAK PERFORMANCEAchievingPerformanceExcellenceResearch in peak performance and cognitive science combined with best practices provides new findings, insights, and practices that can help any professional discover new pathways towards enhancing their own performance.

This workshop provides participants with knowledge, skills, tools, practices, and resources for advancing their professional credibility and achieve even greater performance excellence.

Keytopicsinclude:• Keyprinciplesandpracticestowardachievingpeakperformance

• Multi-tasking—mythsvs.realitiesimpactingperformanceoutcomes• Toolsandpracticesfororganizingandmanagingtimetooptimizeone’stalent

• Achievingandsustaining performancecredibility• Stressmanagementandwellnesspracticesthatboostperformanceresults

As a result of this workshop, participants will gain key insights, knowledge, toolsand resources to help optimize their talents and enhance their performancetowardachievinggreatersuccessintheircareer.

CORECOMPETENCIES:Communication,Credibility,Influence,Problem-Solving,Organization,StressManagement,TimeManagement,andWellness.


“Steve you're fabulous! You combine reality with theory and provides practical ways to improve one’s effectiveness NOW!”

“Awesome! Practical ‘sage’ wisdom, solutions and tools like your ‘Desktop Zone System’ that will immediately improve my performance.”

“Wow! Great to learn how understanding and applying neuroscience can help improve my performance.”



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• Applyingandaligningpeakperformanceprinciplestooptimizeone’stalentand performance

• Recognizingprimarystressorsandhowtomakenewchoicesofresponse• Beliefsandactionsthatcanhelpreducestressandpreventtheriskofburnout

• Assessing and applying 5dimensionsofrenewal• Cognitive-behavioralstressmanagementtoolsandtechniques

• Settingboundaries,strengtheningresiliencyandutilizingsupportiveresources

Asaresultofthisworkshop,participantswillgainknowledge,tools,techniques,andactionsthattheycanimmediatelyputintopracticeresultinginimprovedjobperformance,reducedstress,enhancedresiliency,renewal,andwellness.

CORECOMPETENCIES:Communication,Diversity,EmotionalIntelligence,StressManagement,Wellness,Work-LifeBalance,andWorkManagement.


“I liked the “you can do it” attitude as well as your personal stories, humor and experience.”

“This presentation provided me with the tools and motivation to perform great services in a highly stressful environment.”

“Enjoyed your workshop. I like the use of “Life Age”—thank you!”



STRESSMANAGEMENTManagingStressforSuccessThis workshop will provide participants with key insights, skills, practices,tools, techniques, and resources to apply peak performance principles andpractices to optimize their talent and performance. Participants will alsolearn cognitive and behavioral practices to reduce stress and prevent burnout,applying five dimensions of renewal to strengthen one’s resiliency, improvevitalityand overallwellbeing.

Keytopicsinclude:

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• Credibility: keycomponentsinallsuccessfulteams

• Keyelementsthatcontributetoeffectiveteams• Affirming both individual and team strengths and successes

• Buildingtrustamongdiverseteammembers

• Strategies for resolving conflict among team membersAsaresultofthisworkshop,participantswilllearnwhatcoreelementscontributetoeffectiveteamsaswellasactionstostrengthensuccessfulteamrelationships.

CORECOMPETENCIES:Communication,ConflictManagement,DecisionMaking,Facilitation,PerformanceManagement,ProblemSolving,Supervision,andTeams.


“What fun! I’m leaving with great ideas to help support my team. Thanks!”

“Practical tips and fun exercises made this workshop one of my favorites.”

" I gain new perspectives tips from this workshop to help me be a better team player and contributor.



TEAMSBetterTogether:Optimizing Teamwork andRelationships

Working successfully in diverse teams is a critical need for today's employees working in any organization. This interactive workshop provides participants with key knowledge, skills, tools, and practices that help build trust, communicate effectively, and strengthen relationships to enhance collaboration that leads to greater team effectiveness and successful results.

Key topics include:

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