e1 rapid fire: passing the baton for quality care - t. northway, l. yarske and k. thibault
TRANSCRIPT
Sustainment of Standardized Cardiac OR
to Intensive Care Unit Transfer of Care
Tracie Northway, RN, MSN, CNCCP(C) & Lisa Yarske, RN, BSN, CNCCP(C)
Identification of a problem
•Condition of cardiac patients upon receipt was historically unstable
•Cluster/flock care•Chaos•Delays in care•No clear communication•Missed critical information
0
20
40
60
80
100
120
140
160
180
# of
Pat
ient
sSurgical Service
BCCH PICU Surgical Admission Breakdowns (2008)
Creating change: Take 1
•New additions to CVS team•Questioning of current practice
at BCCH•Review of cardiac program•Team reps to Philadelphia for
review of practices•Team agreed on new approach for admissions•Ideas implemented
http://blog.svconline.com/briefingroom/wp-content/uploads/2008/09/childrens-hospital-of-philadelphia-37.jpg
Results of Take 1
http://2.bp.blogspot.com
Take 2: imPROVE with Lean
• Capitalized on region wide Lean improvement process• Appeal of better understanding with prep• 1 week of dedicated collaborative improvement time• Stakeholders wanted change
What were we trying to improve?
•Decrease barriers (defects in Lean language) to increase clarity within roles for a safe handover between OR & PICU Teams
•Prior to improvement week the following “defects” were observed in cardiac OR to PICU handover
Defects in Cardiac OR to ICU Transfer of care
14
8 7
14 2 1
2
3
5 12
1
3
3
21 2
11
3
3
11
1
3
12
1
2
0
5
10
15
20
25
30
Defect Category
# of
Def
ects
OR Admit #6OR Admit #5OR Admit #4OR Admit #3OR Admit #2OR Admit #1
RPIW #4 Team & Plan
Team –
Plan for the RPIW #4 week (March 23rd-27th, 2009)1. Determine characteristics of a safe patient handover from OR 4 to PICU 2. Define process, roles & responsibilities (“standard work” in Lean
language) for a safe patient handover3. Create tools to guide & support standard work4. Test standard work tools
PICU RepsAndrea Yuel (RN)Lisa Yarske (CNL)Tracie Northway (Q&SL)
OR #4 RepsBill Cooper (Anaesth Assist)Clayton Reichert (Anaesthetist)Melanie Ganshorn (CRN)Neil Casey (Perfusionist)
External RepsAlecia Robin (imPROVE)Barb Fitzsimmons (VP BCCH)Erin Miller (Executive Assistant Corporate)
Sponsor – Lynn Coolen Program Manager, PICU
Standard work
•Used past cardiac OR project work, Great Ormond’s Street handover protocol & participants ongoing input to define:–Pre-transfer standard work: •PICU bed preparation•PICU bedspot set-up•Perfusionist’s report & confirmation of PICU admitting team
–Transfer standard work:•Transfer process•Technology transfer process•Handover process
Support tools
Support tools
Support tools (cont’d)
Measured Outcomes
BCCH PICU & Cardiac OR Pre & Post RPIW Defects per Handover
4.2
2.8
1.5 1.51.2 1.3
0.7
00.3
1.3
0 0 0 00.00.5
1.01.5
2.02.5
3.03.5
4.04.5
Type of Defect
# of
Def
ects
Pre RPIW Average/Handover
Post-Kaizen Average/Handover
Measured Outcomes
•Broke down barriers & “sacred cows” between OR & PICU teams
•Developed a better understanding & appreciation for our teams and the work they do
•Determined characteristics of a safe patient handover•Defined standard work for a safe patient handover•Created & tested tools for standard work (Bedside Set-up Visual, Handover Checklist & Interprofessional Handover Protocol)
Sacred
X You actually know what’s going on [with
your patient]!
Quote from PICU CRN after participating in standard work of safe patient handover.
Workshop Summary
Follow On
•Responsive adjustment of Handover Protocol based on practice changes
•Anecdotal comments support change
•PICU staff have requested change in process for handover with other surgical services teams
http://www.dagami.com/wp-content/uploads/2011/08/big-dog-little-dog.jpg
Follow On Results: Two Years Post Change
• Black, J. & Miller, D. (2008). The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean. Health Administration Press, Chicago
• Catchpole, K., Leval, M., McEwan, A., Pigott, N., Elliott, M., McQuillan, A., MacDonald, C., & Goldman, A. (2007). Patient handover from surgery to intensive care: Using Formula 1 pit-stop and aviation models to improve safety and quality. Pediatric Anaesthesia, 17: pp. 470-478.
• Ohno, Taiichi. (1988). The Toyota Production System: Beyond Large-Scale Production. Portland, Oregon: Productivity Press
References